Çalışanların Yaşadıkları Mobbing ve Rol Belirsizliğinin Performanslarına Etkilerinin İncelenmesi: Lojistik Firmalarında Bir Araştırma

Öz

Yapılan araştırmalar kapsamında örgütler çalışanlarını yeteneklerine ve uzmanlıklarına göre konumlandırdıklarında, bu durum çalışanların performansına ve verimliliklerine olumlu yönde katkı sağlayabilmektedir. Ancak çalışanlara baskı uygulanmaya başlandığında, sahip oldukları bilgi birikimlerinin dışında görev ve sorumluluklar verildiğinde çalışanlarda örgütden ayrılma isteği oluşmaya başlamaktadır. Yani, mobbing ve rol belirsizliğinin olduğu durumlarda, kontrolü kaybeden bireyler, görevlerini yerine getirirken kendilerini baskı altında hissetmekte ve istemiyerek çalışmaktadırlar. Bu durum çalışanların işlerine olan tutkularını da yok etmektedir. Verilerin analiz edilmesinde SPSS 25 ve AMOS programları kullanılmıştır. Analizlerde öncelikle faktör ve güvenirlilik analizi yapılmış olup, bu analizlerden sonra değişkenler arasındaki ilişkilerin incelenmesinde korelasyon analizi, hipotezlerin test edilmesinde regresyon analizi yapılmıştır. Araştırma sonucunda mobbing ve rol belirsizliği, çalışanların işten ayrılma niyetlerini ortaya çıkarmakta ve performanslarını düşürebilmektedir. Araştırma modeli kapsamında hizmet sektöründe (lojistik firmaları) faaliyetde bulunan kurumlardaki 321 çalışandan veriler toplanarak mobbing, rol belirsizliği, işten ayrılma niyeti ve çalışan performansı arasındaki ilişkiler ve etkiler incelenmiştir.

Anahtar Kelimeler

• Mobbing
• Rol Belirsizliği
• İşten Ayrılma Niyeti
• Çalışan Performansı

Examining the Effects of Mobbing and Role Uncertainty on the Performance of the Employees: Research in Logistics Companies

Öz

Within the scope of the researches, when organizations position their employees according to their abilities and expertise, this can contribute positively to the performance and productivity of the employees. However, when the pressure is put on the employees, when the duties and responsibilities are given out of their knowledge, the desire to leave the organization starts to emerge. In other words, in cases of mobbing and role ambiguity, individuals who lose control feel themselves under pressure and unwillingly work while performing their duties. This situation also destroys the passion of the employees for their jobs. SPSS 25 and AMOS programs were used to analyze the data. Firstly, factor and reliability analysis were performed in the analyzes, and after these analyzes, correlation analysis was performed to examine the relationships between variables, and regression analysis was performed to test hypotheses. As a result of the research, mobbing and role uncertainty reveal employees' intention to leave and decrease their performance. Within the scope of the research model, data were collected from 321 employees in institutions operating in the service sector (logistics companies), and the relationships and effects between mobbing, role uncertainty, intention to leave and employee performance were examined.

Anahtar Kelimeler

• Mobbing
• Role Uncertainty
• Intention to Leave
• Employee Performance

Kaynakça

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