Assessment of Third-Party Reverse Logistics Provider Through the SWARA-WASPAS Integrated Framework

Yıl 2024, Cilt: 21 Sayı: 1, 204 - 217, 30.04.2024

Hasan Emin Gürler

https://doi.org/10.33437/ksusbd.1422598

Öz

The selection of the most suitable third-party provider for reverse logistics (RL) activities is a key factor in initiating effective RL processes. However, the process of identifying the optimal third-party provider involves navigating through various conflicting objectives and criteria. This task is intricate and time-consuming, necessitating the application of multi-criteria decision-making (MCDM) approaches. This study addresses the evaluation and selection of the best 3PRLP by introducing a comprehensive MCDM framework. Therefore, this study aims to assist a manufacturer specializing in milk and dairy products who has opted to transfer its reverse logistics operations to a logistics service provider. The objective is to aid them in selecting the most suitable 3PRLP. The proposed framework incorporates the SWARA (Step-wise Weight Assessment Ratio Analysis) technique for determining weights and the WASPAS (Weighted Aggregated Sum Product Assessment) method for thoroughly evaluating alternatives. In this study, a panel of four experts made a joint decision after identifying six criteria and five alternatives. The research concluded that the reverse logistics cost (C1) emerges as the most pivotal factor, with the service quality of reverse logistics (C3) being recognized as the least significant criterion. As a result, A1 stands out as the top choice among the 3PRLP.

Anahtar Kelimeler

Reverse logistics, Third-party reverse logistics providers, MCDM, SWARA, WASPAS

Entegre SWARA-WASPAS yaklaşımı aracılığıyla üçüncü taraf tersine lojistik sağlayıcısının değerlendirilmesi

Öz

Tersine lojistik faaliyetleri için en uygun üçüncü taraf sağlayıcının seçimi, etkili RL süreçlerinin başlatılmasında önemli bir faktördür. Bununla birlikte, en uygun üçüncü taraf sağlayıcıyı belirleme süreci birbiriyle çelişen çeşitli hedefler ve kriterler arasında karar vermeyi içerir. Bu görev karmaşık ve zaman alıcıdır ve çok kriterli karar verme yaklaşımlarının uygulanmasını gerektirir. Bu çalışma, kapsamlı bir ÇKKV çerçevesi sunarak en iyi 3PRLP'nin değerlendirilmesini ve seçimini ele almaktadır. Bu nedenle bu çalışma, tersine lojistik operasyonlarını bir lojistik hizmet sağlayıcısına devretmeyi seçen süt ve süt ürünleri konusunda uzmanlaşmış bir üreticiye yardımcı olmayı amaçlamaktadır. Amaç, firmaya en uygun 3PRLP'yi seçmede yardımcı olmaktır. Önerilen çerçeve, ağırlıkların belirlenmesi için SWARA (Adımsal Ağırlık Değerlendirme Oranı Analizi) tekniğini ve alternatiflerin kapsamlı bir şekilde değerlendirilmesi için WASPAS (Ağırlıklı Toplu Toplam Ürün Değerlendirmesi) yöntemini içermektedir. Bu çalışmada dört uzmandan oluşan bir ekip, altı kriter ve beş alternatif belirledikten sonra ortak karar almıştır. Araştırma, tersine lojistik maliyetinin (C1) en önemli faktör olarak ortaya çıktığı, tersine lojistiğin hizmet kalitesinin (C3) ise en az önemli kriter olarak kabul edildiği sonucuna varmıştır. Sonuç olarak A1, 3PRLP arasında en üst sırada yer alırken, A4 en düşük sırada yer almaktadır.

Anahtar Kelimeler

Reverse logistics, Third-party reverse logistics providers, MCDM, SWARA, WASPAS

Kaynakça

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