The Effect of Quality of Life and Sociodemographic Characteristics of Patients on Health Service Perception
Abstract
Aim: To determine the effect of quality of life and sociodemographic characteristics of patients admitted to the outpatient clinic of a Physical Therapy and Rehabilitation Hospital on Health Service Perceptions.
Methods: This cross-sectional study was conducted on a total of 367 patients (236 female, 131 male) who met the criteria of participation in the study and applied to the policlinic at a Physical Therapy and Rehabilitation Hospital between June 15 and September 15, 2019. Data were collected using a structured form measuring the socio-demographic characteristics and satisfaction levels of the patient and Nottingham Health Profile Scale (NHP) to measure the general perceived quality of life of the patient.
Results: A statistically significant correlation was found between age values and total satisfaction mean scores (r = 0.215 p = 0.0001). Total satisfaction average scores of the literate group were found to be significantly higher than the other groups (p = 0.032, p = 0.005).The total satisfaction mean scores of the Hospital Advise (+) group were found to be statistically higher than the Hospital Advise (-) group (p = 0.0001). There was a statistically significant correlation between NHP Pain average scores and total satisfaction mean scores (p = 0.001).
Conclusion: Health service perception may be affected by many different factors in patient-hospital communication. Age, education, hospital referral status and presence of pain are important parameters that we defined in our study. In the development of the health service provided, it will be guided to examine and define all factors in detail.
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Kaynakça
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