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HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA

Yıl 2004, , 43 - 50, 30.01.2004
https://doi.org/10.14783/maruoneri.680067

Öz

Son yıllarda özellikle hizmet işletmelerinin uyguladığı çalışanların yetkilendirilmesi yaklaşımı, müşteri hizmetlerindeki yetersizliklere ve verimsiz operasyonlara çare olarak görülmüş ve üretim-hattı yaklaşımına kıyasla tercih edilen bir yönetim tekniği olmuştur. Ancak, büyüyen bu ilgi, yöneticilerin yetkilendirmenin nasıl sağlanabileceği ve çalışanların kendilerini nasıl yetkili hissedeceklerine ilişkin soru işaretlerini gidermeye yetmemiştir. Bu çalışmanın amacı yetkilendirme kavramını incelemek, yönetim teorileri ile yetkilendirme arasındaki ilişkileri gözden geçirmek, ve yetkilendirme teorisyenlerinin konuya bakış açılarını değerlendirerek yetkilendirmenin psikolojik boyutlarını tartışmaktır.

Kaynakça

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Toplam 53 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Eski Sayılar
Yazarlar

Murat Hançer Bu kişi benim

Yayımlanma Tarihi 30 Ocak 2004
Yayımlandığı Sayı Yıl 2004

Kaynak Göster

APA Hançer, M. (2004). HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA. Öneri Dergisi, 6(21), 43-50. https://doi.org/10.14783/maruoneri.680067

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