HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA

Murat Hançer

doi:10.14783/maruoneri.680067

HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA

Öz

Son yıllarda özellikle hizmet işletmelerinin uyguladığı çalışanların yetkilendirilmesi yaklaşımı, müşteri hizmetlerindeki yetersizliklere ve verimsiz operasyonlara çare olarak görülmüş ve üretim-hattı yaklaşımına kıyasla tercih edilen bir yönetim tekniği olmuştur. Ancak, büyüyen bu ilgi, yöneticilerin yetkilendirmenin nasıl sağlanabileceği ve çalışanların kendilerini nasıl yetkili hissedeceklerine ilişkin soru işaretlerini gidermeye yetmemiştir. Bu çalışmanın amacı yetkilendirme kavramını incelemek, yönetim teorileri ile yetkilendirme arasındaki ilişkileri gözden geçirmek, ve yetkilendirme teorisyenlerinin konuya bakış açılarını değerlendirerek yetkilendirmenin psikolojik boyutlarını tartışmaktır.

Anahtar Kelimeler

Yetkilendirme,Psikolojik yetkilendirme,Yetkilendirme boyutları,Hizmet sektörü

Kaynakça

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Ayrıntılar

Birincil Dil

Türkçe

Konular

-

Bölüm

Derleme

Yazarlar

Murat Hançer ^* Bu kişi benim
Türkiye

Yayımlanma Tarihi

30 Ocak 2004

Gönderilme Tarihi

1 Kasım 2003

Kabul Tarihi

1 Ocak 2004

Yayımlandığı Sayı

Yıl 2004 Cilt: 6 Sayı: 21

DOI

https://doi.org/10.14783/maruoneri.680067

IZ

https://izlik.org/JA85GM39FX

Kaynak Göster

RIS / Bibtex

APA

Hançer, M. (2004). HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA. Öneri Dergisi, 6(21), 43-50. https://doi.org/10.14783/maruoneri.680067

AMA

1.Hançer M. HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA. Öneri Dergisi. 2004;6(21):43-50. doi:10.14783/maruoneri.680067

Chicago

Hançer, Murat. 2004. “HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA”. Öneri Dergisi 6 (21): 43-50. https://doi.org/10.14783/maruoneri.680067.

EndNote

Hançer M (01 Ocak 2004) HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA. Öneri Dergisi 6 21 43–50.

IEEE

[1]M. Hançer, “HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA”, Öneri Dergisi, c. 6, sy 21, ss. 43–50, Oca. 2004, doi: 10.14783/maruoneri.680067.

ISNAD

Hançer, Murat. “HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA”. Öneri Dergisi 6/21 (01 Ocak 2004): 43-50. https://doi.org/10.14783/maruoneri.680067.

JAMA

1.Hançer M. HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA. Öneri Dergisi. 2004;6:43–50.

MLA

Hançer, Murat. “HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA”. Öneri Dergisi, c. 6, sy 21, Ocak 2004, ss. 43-50, doi:10.14783/maruoneri.680067.

Vancouver

1.Murat Hançer. HİZMET ENDÜSTRİSİ VE YETKİLENDİRME: ANLAM, TEORİ VE KAVRAMLAR ÜZERİNE BİR ÇALIŞMA. Öneri Dergisi. 01 Ocak 2004;6(21):43-50. doi:10.14783/maruoneri.680067