Araştırma Makalesi
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ÇATIŞMANIN İŞ ARKADAŞLARI ARASINDAKİ YAKIN İLİŞKİYE ETKİLERİ: ÇATIŞMA VE ÖRGÜT ÇIKTILARI ARASINDA POTANSİYEL BİR ARABULUCU

Yıl 2021, , 719 - 739, 31.07.2021
https://doi.org/10.14783/maruoneri.916554

Öz

Literatürde çatışma ve kişilerarası ilişki dinamikleri arasındaki etkileşimi ele alan az sayıda çalışma mevcuttur. Bu etkileşimin incelenmesi çatışmanın çıktılarına ilişkin tartışmaya katkıda bulunabilir. Araştırma, KOBİ’lerde çalışan 9 farklı meslekten 234 Türk vatandaşı, yönetici olmayan beyaz yakalı çalışandan kolayda seçilen örneklem grubu üzerinde yapılmıştır. Araştırmada sosyal değişim kuramı ile uyumlu olarak, iş arkadaşları arasında bir çatışma ortaya çıktığında, sosyal mübadele normlarının baltalanabileceği, dolayısıyla aralarındaki yakın ilişkinin olumsuz etkilenebileceği ileri sürülmektedir. Çoklu doğrusal regresyon analizinin sonuçlarına göre, iş arkadaşları arasında çıkan görev ve ilişki çatışmalarının ilişkisel sermayeyi etkilediğine dair kanıtlar mevcuttur. İlginç bir biçimde, elde edilen sonuçlar, görev çatışmasının ilişkisel sermaye üzerindeki etkisinin, ilişki çatışmasından daha yüksek olduğunu ortaya koymuştur. Bununla birlikte görev türünün, çatışma türlerinin ilişki sermayesi üzerindeki etkisinde düzenleyici bir etkisi bulunmamıştır.

Kaynakça

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THE EFFECTS OF CONFLICT ON CO-WORKER CLOSE RELATIONSHIP: A POTENTIAL MEDIATOR BETWEEN CONFLICT AND ORGANIZATIONAL OUTCOMES

Yıl 2021, , 719 - 739, 31.07.2021
https://doi.org/10.14783/maruoneri.916554

Öz

There are few studies in the literature addressing the interaction between conflict and interpersonal relationship dynamics. Studying this interaction can contribute to the discussion of the outcomes of the conflict. A random sample was drawn from 234 Turkish citizen white collar non-manager employees belonging to nine different professions from SME companies. Consistent with social exchange theory, it has been supposed that when a conflict emerges between co-workers, the norms of social exchange may be undermined, thus the close relationship may be affected negatively. According to the results of multiple linear regression analysis, both of the conflict types affect relational capital. Unexpectedly, analysis revealed that task conflict’s effect on relational capital is higher than the relationship conflict’s. The moderation analysis revealed that task type doesn’t have a moderation role on conflict’s effect on relational capital.

Kaynakça

  • Adler, P. S., & Kwon, S.-W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40. doi: 10.2307/4134367
  • Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage Publications.
  • Amason, A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams. The Academy of Management Journal, 39(1), 123-148. doi: 10.2307/256633
  • Amason, A. C., & Sapienza, H. J. (1997). The effects of top management team size and interaction norms on cognitive and affective conflict. Journal of Management, 23(4), 495-516. doi: 10.1016/S0149-2063(97)90045-3
  • Barki, H., & Hartwick, J. (2004). Conceptualizing the construct of ınterpersonal conflict. International Journal of Conflict Management, 15(3), 216-244. doi: 10.1108/eb022913
  • Baron, R. A. (1991). Positive effects of conflict: A cognitive perspective. Employee Responsibilities and Rights Journal, 4(1), 25-36. doi: 10.1108/eb022674
  • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. doi: 10.1037//0022-3514.51.6.1173
  • Blatt, R., (2009). Tough love: How communal schemas and contracting practices build relational capital in entrepreneurial teams. The Academy of Management Review, 34(3), 533-551. doi: 10.5465/amr.2009.40633298
  • Carifio, J., & Perla, R. (2007). Ten common misunderstandings, misconceptions, persistent myths and urban legends about likert scales and likert response formats and their antidotes. Journal of Social Sciences, 3(3), 106-116. doi: 10.3844/jssp.2007.106.116
  • Carnevale, P. & Probst, T. (1998). Social values and social conflict in creative problem solving and categorization. Journal of Personality and Social Psychology, 74, 1300-1309. doi: 10.1037//0022-3514.74.5.1300.
  • Chidlow, A., Plakoyiannaki, E. & Welch, C. (2014). Translation in cross-language international business research: Beyond equivalence. Journal of International Business Studies, 45, 1-21. doi: 10.1057/jibs.2013.67
  • Choi, K., & Cho, B. (2011). Competing hypotheses analyses of the associations between group task conflict and group relationship conflict. Journal of Organizational Behavior, 32(8), 1106-1126. doi: 10.1002/job.733
  • Colquitt, J.A., Scott, B.A., & LePine, J.A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909-927. doi: 10.1037/0021-9010.92.4.909
  • Cummins, R. A. & Gullone, E. (2000). Why we should not use 5-point Likert scales: The case for subjective quality of life measurement. Proceedings, Second International Conference on Quality of Life in Cities. (pp.74-93). Singapore: National University of Singapore.
  • Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. The Academy of Management Journal, 34(3), 555-590. doi: 10.2307/256406
  • Das, T. K., & Teng, B.-S. (1999). Managing risks in strategic alliances. The Academy of Management Executive, 13(4), 50-62
  • Davis, J., Eisenhardt, K., & Bingham, C. (2009). Optimal structure, market dynamism, and the strategy of simple rules. Administrative Science Quarterly, 54, 413-452. doi: 10.2189/asqu.2009.54.3.413
  • De Clercq, D., Thongpapanl, N., & Dimov, D. (2009). When good conflict gets better and bad conflict becomes worse: the role of social capital in the conflict-innovation relationship. Journal of the Academy of Marketing Science, 37(3), 283-297. doi: 10.1007/s11747-008-0122-0
  • De Dreu, C. K. W. (2008). The virtue and vice of workplace conflict: Food for (pessimistic) thought. Journal of Organizational Behavior, 29(1), 5-18. doi: 10.1002/job.474
  • De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741-749. doi: 10.1037/0021-9010.88.4.741
  • Dijkstra, M. T. M., van Dierendonck, D., Evers, A., & De Dreu, C. K. W. (2005). Conflict and well‐being at work: The moderating role of personality. Journal of Managerial Psychology, 20(2), 87-104. doi: 10.1108/02683940510579740
  • Elfenbein, D. W., & Zenger, T. R. (2014). What is a relationship worth? Repeated exchange and the development and deployment of relational capital. Organization Science, 25(1), 222-244. doi: 10.1287/orsc.2013.0824
  • Fincham, J. (2008). Response rates and responsiveness for surveys, standards, and the journal. American journal of pharmaceutical education, 72(43), doi: 10.5688/aj720243
  • Finkelstein, S., & Mooney, A. C. (2003). Not the usual suspects: How to use board process to make boards better. The Academy of Management Executive, 17(2), 101-113. doi: 10.5465/AME.2003.10025204
  • Frone, M. R. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5(2), 246-255. doi: 10.1037/1076-8998.5.2.246
  • Gansinieca, R. L. (2016). Relational capital and open innovation - in search of interdependencies. Procedia - Social and Behavioral Sciences, 220, 236-242. doi: 10.1016/j.sbspro.2016.05.495
  • Groff, B. D., Baron, R. S., & Moore, D. L. (1983). Distraction, attentional conflict, and drivelike behavior. Journal of Experimental Social Psychology, 19(4), 359-380. doi: 10.1016/0022-1031(83)90028-8
  • Gulati, R. (1998). Alliances and networks. Strategic Management Journal, 19(4), 293-317. doi: 10.1002/(sici)1097-0266(199804)19:4<293::aid-smj982>3.0.co;2-m
  • Hermida, R., & Luchman, J. N. (2013). The moderating role of locus of causality in the relationship between source ofınformation and psychological contract breach perceptions. Journal of Business and Psychology, 28(2), 221-232. doi: 10.1007/s10869-012-9274-5
  • Ilies, R., Johnso, M. D., Judge, T. A., & Keeney, J. (2011). A within-individual study of interpersonal conflict as a work Stressor: Dispositional and situational moderators. Journal of Organizational Behavior, 32(1), 44-64. doi: 10.1002/job.677
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  • Jehn, K. A. (1994). Enhancing effectiveness: an investigation of advantages and disadvantages of value‐based intragroup conflict. International Journal of Conflict Management, 5(3), 223-238. doi: 10.1108/eb022744
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  • Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of ıntragroup conflict and group performance. The Academy of Management Journal, 44(2), 238-251. doi: 10.5465/3069453
  • Jehn, K. A., Greer, L., Levine, S., & Szulanski, G. (2008). The effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision and Negotiation, 17(6), 465-495. doi: 10.1007/s10726-008-9107-0
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  • Kale, P., Singh, H., & Perlmutter, H. (2000). Learning and protection of proprietary assets in stratgic alliances. Strategic Management Journal, 21, 217-237. doi: 10.1002/(SICI)1097-0266(200003)21:33.3.CO;2-P
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  • Langfred, C. W. (2007). The downside of self-management: A longitudinal study of the effects of conflict on trust, autonomy, and task interdependence in self-managing teams. Academy of Management Journal, 50(4), 885-900. doi: 10.5465/AMJ.2007.26279196
  • Lau, R.S., & Cobb, A.T. (2010). Understanding the connections between relationship conflict and performance: The intervening roles of trust and Exchange. Journal of Organizational Behavior, 31(6), 898-917. doi: 10.1002/job.674
  • Lawler, E. J. (2001). An affect theory of social exchange. American Journal of Sociology, 107(2), 321-352. doi: 10.1086/324071
  • Lu, L., & Fan, H.-L. (2017). Strengthening the bond and enhancing team performance Emotional intelligence as the social glue. Journal of Organizational Effectiveness: People and Performance, 4(3), 182-198. doi: 10.1108/JOEPP-10-2016-0062
  • Lu, W., & Guo, W. (2019). The effect of task conflict on relationship quality: The mediating role of relational behavior. Negotiation and Conflict Management Research, 12(4), 297-321. doi: 10.1111/ncmr.12150
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  • Matsumoto, D., Yoo, S. H., Fontaine, J., Anguas-Wong, A. M., Arriola, M., Ataca, B., … Grossi, E. (2008). Mapping expressive differences around the world the relationship between emotional display rules and ındividualism versus collectivism. Journal of Cross-Cultural Psychology, 39, 55-74. doi: 10.1177/0022022107311854.
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  • Parayitam, S., & Dooley, R.S. (2009). The interplay between cognitive-and affective conflict and cognition-and affect-based trust in influencing decision outcomes. Journal of Business Research, 62, 789-796. doi: 10.1016/j.jbusres.2008.02.006
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  • Puck, J., & Pregernig, U. (2014). The effect of task conflict and cooperation on performance of teams: Are the results similar for different task types? European Management Journal, 32, 870-878. doi: 10.1016/j.emj.2014.03.007
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Toplam 78 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makale Başvuru
Yazarlar

Hızır Konuk 0000-0002-9274-6912

Göksel Ataman Berk 0000-0003-3234-7490

Yayımlanma Tarihi 31 Temmuz 2021
Yayımlandığı Sayı Yıl 2021

Kaynak Göster

APA Konuk, H., & Ataman Berk, G. (2021). THE EFFECTS OF CONFLICT ON CO-WORKER CLOSE RELATIONSHIP: A POTENTIAL MEDIATOR BETWEEN CONFLICT AND ORGANIZATIONAL OUTCOMES. Öneri Dergisi, 16(56), 719-739. https://doi.org/10.14783/maruoneri.916554

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