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VERİMLİLİK ve ÜRETKENLİK ÜZERİNE DÜŞÜNCELER

Yıl 2002, Cilt: 5 Sayı: 17, 31 - 34, 30.01.2002
https://doi.org/10.14783/maruoneri.683345

Öz

This paper discusses the concepts of efficiency and productivity and stresses their importance for countries in crises such as Turkey whose resources are scarce. The first point mentioned is the confusion in the definitions of efficiency and productivity in Turkey. In recent years the economy in developed countries is shifting more and more towards service sector, therefore in the second part of the paper service producing systems are considered. It is more difficult to measure the productivity in service organizations since both input and output have higher variety and also quality has more influence on the output than manufacturing organizations. So new means of measuring the output should be developed which also include quality. In the service sector, studies related with the measurement of productivity and efficiency need to be widened since the productivity is poor as opposed to the manufacturing sector. And in the last part of the paper the causes and remedies for the identified inefficiencies in a firm are discussed.

Kaynakça

  • [1] AKAL, Zühal, İşletmelerde Performans Ölçüm ve Denetimi, Çok Yönlü Performans Göstergeleri, Milli Prodüktivite Merkezi Yayınları : 473, Ankara, 1992, ss.26, 367.
  • [2] STEVENSON, J.William, Production Operations Management, Sixth Edition, Irwin McGraw-Hill, Boston, 1999, ss.38, 211.
  • [3] REFA, Methodenlehre des Arbeitsstudiums Teil 1, Verband für Arbeitsstudien und. Betriebsorganisation e.V., Carl Hanser Verlag, München, 1984, s.43.
  • [4] MILLAR, Colin, "The Town Hall Factory: The Applicability of Manufacturing Operations Management to Public Services", Total Quality Management, Vol.9, Issue 2/3, May 1998, s.289.
  • [5] ADAM, K.; JOHANSON, M.; GRAVESEN, l., "Service Productivity, A Vision or a Search for a New Outlook", Ninth World Productivity Congress, Volume 1, İstanbul, June 4-7 1995, s.329.
  • [6] GÜVENEN, O.; AKTAŞ, Z., "State Institute of Statistics of Turkey and Quality Management", Ninth World Productivity Congress, Volume 1, İstanbul, June 4-7 1995, s.862.
  • [7] AL-DARRAB, İbrahim, "Relationship Between Productivity, Efficiency, Utilization, and Qualit", Work Study, Vol. 49, No.3, 2000.
  • [8] CHARMES, A.; COOPER, W.W.; RHODELS, E., "Measuring the Efficiency of Decision Making Units", European Journal of Operational Research, Vol.2, No.6, 1978.
  • [9] CHEN, Tser-Yieth; YEH, Tsai-Lien, "A Study of Efficiency Evaluation in Taiwan‘s Banks", International Journal of Service Industry Management, Volume 9, No.5, 1998.
  • [10] FERERBER, C. "Measuring Quality and Productivity in a Service Environment", Industrial Engineering, Vol.13, No.7, 1981.
  • [11] KRENGEL, Rolf; Neuere Methoden der Produktivitaets messung, Vandenhoeck & Ruprecht, Göttingen, 1973.
  • [12] PUSSE, Leo, Arbeitsproduktivitaet und Beschaeftigung, Rudolf Haufe Veriag, 1984.
  • [13] SMIKURA, N.; Abe, K., "Productivity Contribution of Non-productive / Service Industry in OECD Countries", Ninth World Productivity Congress, Volume 1, İstanbul, 4-7 June 1995.
Toplam 13 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Eski Sayılar
Yazarlar

Aykut Top Bu kişi benim

Yayımlanma Tarihi 30 Ocak 2002
Yayımlandığı Sayı Yıl 2002 Cilt: 5 Sayı: 17

Kaynak Göster

APA Top, A. (2002). VERİMLİLİK ve ÜRETKENLİK ÜZERİNE DÜŞÜNCELER. Öneri Dergisi, 5(17), 31-34. https://doi.org/10.14783/maruoneri.683345

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