GÖNÜLLÜ YÖNETİMİ ALANINDA YAPILAN ÇALIŞMALARIN BİBLİYOMETRİK ANALİZİ

Yıl 2025, Cilt: 20 Sayı: 63, 171 - 196, 27.01.2025

Züleyha Sayın

Öz

Önemli bir güç olarak değerlendirilen sivil toplum örgütleri, kamuoyu oluşturma, toplumsal farkındalık, gerekli görülen konularda yapılan iyileştirmeler ve boşluk görülen alanlarda çalışmalar yapmaktadır. Sivil toplum örgütleri bu çalışmaları hayata geçirirken de profesyonel çalışanlar ve gönüllüler gibi iki temel insan kaynağından faydalanmaktadırlar. Böylesi önemli bir insan kaynağının temini, sivil toplum örgütleri içerisinde doğru konumlandırılmaları, devamlılıklarının sağlanması gönüllü yönetimi konusunun önemini ortaya çıkarmaktadır. Bu sebeple bu araştırmanın amacı gönüllü yönetimi konusunda alanda yaşanan değişimi ve odaklanmaları ortaya çıkararak yazında bu konuda yapılacak çalışmalara yön göstermektir. Bu kapsamda Web of Science veri tabanında yer alan 283 makale VOSviewer programı kullanılarak bibliyometrik analiz yöntemi ile incelenmiştir. Alanda yapılan çalışmaların en çok ABD’de olduğu, 2009 yılından bu yana yapılan çalışma sayılarında artış yaşandığı, yayınların daha çok sivil toplum alanında yayın yapan dergilerde yer aldığı gibi bulgulara ulaşılmıştır. Alandaki yayınlar bütünsel bir bakış açısıyla incelendiğinde gönüllü yönetiminin klasik insan kaynakları yaklaşımının ötesine geçen “profesyonel bir gönüllü” şeklinde yaklaşım zorunluluğu ortaya çıkmaktadır.

Anahtar Kelimeler

gönüllü yönetimi, Sivil Toplum Kuruluşları, Kâr Amacı Gütmeyen Örgütler, Gönüllülük, Yönetim

Bibliometric Analysis of Studies Conducted in the Field of Volunteer Management

Öz

Non-governmental organizations, which are considered as an important power, work to create public opinion, social awareness, make improvements in matters deemed necessary and work in areas where there are gaps. While carrying out these activities, non-governmental organizations benefit from two basic human resources such as professional employees and volunteers. Providing such an important human resource, positioning it correctly within non-governmental organizations and ensuring their continuity reveal the importance of volunteer management. For this reason, the aim of this research is to reveal the changes and focuses in the field of volunteer management and to guide the studies to be carried out on this subject in the literature. In this context, 283 articles in the Web of Science database were examined with the bibliometric analysis method using the VOSviewer program. It has been found that most of the studies in the field are in the USA, that there has been an increase in the number of studies since 2009, and that the publications are mostly published in journals publishing in the field of civil society. When the publications in the field are examined from a holistic perspective, the necessity of approaching volunteer management as a "professional volunteer" that goes beyond the classical human resources approach emerges.

Anahtar Kelimeler

Volunteer Management, Non-Governmental Organizations, Non-Profit Organizations, Volunteering, Management

Kaynakça

• Alfes, K., Antunes, B., & Shantz, A. D. (2017). The management of volunteers—What can human resources do? A review and research agenda. The International Journal of Human Resource Management, 28(1), 62-97. https://doi.org/10.1080/09585192.2016.1242508
• Aria, M., & Cuccurullo, C. (2017). Bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959-975. https://doi.org/10.1016/j.joi.2017.08.007
• Bang, H., Ross, S., & Reio, T. G. (2012). From motivation to organizational commitment of volunteers in non-profit sport organizations: The role of job satisfaction. Journal of Management Development, 32(1), 96–112. https://doi.org/10.1108/02621711311287044
• Beckhauser, S. P., & Domingues, M. C. (2017). The professionalization of volunteer management: A case study of the Volunteers Department of the Hospital Israelita Albert Einstein. Saude Soc, 26(4), 1026-1043.
• Berber, S., & Terekli, M. S. (2019). Spor etkinliklerinde gönüllü yönetimi ve motivasyonu. GSI Journals Serie A: Advancements in Tourism Recreation and Sports Sciences, 2(1), 95-121. https://doi.org/10.5281/zenodo.3360339 Boyce, M. V. (1971). A systematic approach to leadership development. Washington, DC: USDA.
• Brudney, J. L., & Meijs , L. C. (2014). Models of volunteer management: Professional volunteer program management in social work. Human Service Organizations Management, Leadership & Governance, 38(3), 297-309. http://dx.doi.org/10.1080/23303131.2014.899281
• Brudney, J., & Meijs, L. (2009). It ain’t natural: Toward a new (natural) resource conceptualization for volunteer management. Nonprofit and Voluntary Sector Quarterly, 38(4), 564-581. doi: 10.1177/0899764009333828
• Cho, H., Wong, Z., & Chiu, W. (2020). The effect of volunteer management on ıntention to continue volunteering: A mediating role of job satisfaction of volunteers. SAGE Open, 10(2), 1-11. https://doi.org/10.1177/2158244020920588
• Clary, E. G., Snyder, M., Ridge, R. D., Copeland, J., Stukas, A. A., Haugen, J., & Miene, P. (1998). Understanding and assessing the motivations of volunteers: A functional approach. Journal of Personality and Social Psychology, 74(6), 1516-1530. doi:10.1037/0022-3514.74.6.1516
• Cnaan, R. A., & Cascio, T. A. (1998). Performance and commitment: Issues in management of volunteers in human service organizations. Journal of Social Service Research, 24, 1-37. https://doi.org/10.1300/J079v24n03_01
• Cnaan, R. A., Handy, F., & Wadsworth, M. (1996). Defining who is a volunteer: Conceptual and empirical considerations. Nonprofit and Voluntary Sector Quarterly, 25, 364-383. https://doi.org/10.1177/0899764096253006
• Cobo, M., Lopez-Herrera, A., Herrera-Viedma, E., & Herrera, F. (2011). Science mapping software tools: Review, analysis, andcooperative study among tools. Journal of the American Society for Information Science and Technology, 62(7), 1382-1402. doi:10.1002/asi.21525
• Connors, T. D. (2011). The volunteer management handbook: Leadership strategies for success. NJ: John Wiley.
• Cuskelly, G., Taylor, T., Hoye , R., & Darcy, S. (2006). Volunteer management practices and volunteer retention: A human resource management approach. Sport Management Review, 9, 141-163. https://doi.org/10.1016/S1441-3523(06)70023-7
• Davis Smith, J. (2007). The inflatable log: Volunteering, the state and democracy. J. Davis Smith, & M. Locke içinde, Volunteering and the test of time: Essays for policy, organization and research (ss. 19-28). London: Institute for Volunteering Research.
• Davis Smith, J., & Ellis, A. (2003). Governments’ best friend? The state and volunteering in a global context. 32nd ARNOVA Conference (November 20-22). Denver, Colorado.
• Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296. https://doi.org/10.1016/j.jbusres.2021.04.070
• Durmuş, N. (2022). Sivil toplum kuruluşlarında insan kaynağı olarak gönüllülük ve gönüllü yönetiminde dijitalleşmenin etkisi: Türk Kızılay örneği. Yayınlanmamış Yüksek Lisans Tezi. Ufuk Üniversitesi Sosyal Bilimler Enstitüsü.
• Einolf, C. (2018). Evidence-based volunteer management: A review of the literature. Voluntary Sector Review, 9(2), 153–176. https://doi.org/10.1332/204080518X15299334470348
• Ekundayo, T. C., & Okoh, A. I. (2018). A global bibliometric analysis of plesiomonas-related research (1990-2017). Plos One, 13(11), 1-17. doi: 10.1371/journal.pone.0207655
• Erdoğan, M. Y. (2014). Sivil toplum örgütleri gönüllü yönetimi yaklaşımları ve sosyal girişimcilik gönüllü yönetimi modeli önerisi. Yayınlanmamış Yüksek Lisans Tezi. Gazi Üniversitesi Sosyal Bilimler Enstitüsü.
• Flood, J. P., Gardner, E., & Yarrel, K. (2005). Managing volunteers: Developing and implementing an effective programme. The 2005 Northeastern Recreation Research Symposium. Bolton Landing.
• Gutiérrez-Salcedo, M., Martínez, M., Moral-Muñoz, J., Herrera-Viedma, E., & Cobo, M. (2018). Some bibliometric procedures for analyzing and evaluating research fields. Applied Intelligence, 48(5), 1275-1287. doi:10.1007/s10489.017.1105-y.
• Güngör, F. (2016). Gönüllü yönetiminin önemli bir aşaması olarak performans değerlendirme. Strategic Public Management Journal, 2(4), 21-48.
• Güngör, F., & Çölgeçen, Y. (2014). STK’larda gönüllü yönetimi ve motivasyonun performansa etkisi. Akademik İncelemeler Dergisi, 8(3), 163-187.
• Gürbüz, H. Z. (2018). Assessing the volunteer management of non-profit organisation and how it impact on overall operation. Yayınlanmamış Yüksek Lisans Tezi. University of Sunderland.
• Hager, M. A., & Brudney, J. L. (2004). Balancing act: The challenges and benefits of volunteers. Washington, DC: The Urban Institute.
• Hager, M. A., & Brudney, J. L. (2015). In search of strategy: Universalistic, contingent, and configurational adoption of volunteer management practices. Nonprofit Management and Leadership, 25(3), 235–254. https://doi.org/10.1002/nml.21123
• Hallmann, K., & Harms, G. (2012). Determinants of volunteermotivation and their impact on future voluntary engagement: Acomparison of volunteer’s motivation at sport events in equestrian and handball. International Journal of Event and Festival Management, 3(3), 272–291.
• Howlett, S. (2010). Developing volunteer management as a profession. Voluntary Sector Review, 1(3), 355-360. Lassiter, K., Khademi, A., & Taaffe, K. M. (2015). A robust optimization approach to volunteer management in humanitarian crises. International Journal of Production Economics, 163, 97-111. https://doi.org/10.1016/j.ijpe.2015.02.018
• Locke, M., Ellis, A., & Smith, J. D. (2004). Hold on to what you’ve got: The volunteer retention literature. Voluntary Action, 5(3), 81-99.
• McBurney, M. K., & Novak, P. L. (2002). What is bibliometrics and why should you care? (s. 108–114). Portland: Proceedings of the Professional Communication Conference, (17- 20 Sept)
• McCurley, S., & Lynch, R. (1997). Essential volunteer management. London, England: Directory of Social Change.
• Merrill, M. V. (2006). Global trends and the challenges for volunteering. International Journal of Volunteer Administration, 24(1), 9-14.
• Musick, M., & Wilson, J. (2008). Volunteers: A social profile. Bloomington, IN: Indiana University Press.
• Naylor, H. H. (1967). Volunteers today: Finding, training, and working with them. New York: Association Press.
• Özmutaf, N. M. (2007). Sivil toplum kuruluşlarının misyonlarını gerçekleştirmede insan kaynaklarının rolünün gönüllü yönetimi yaklaşımları bağlamında incelenmesi. Yayınlanmamış Doktora Tezi. Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü.
• Pauline, G. (2011). Volunteer satisfaction and intent to remain: An analysis of contributing factors among professional golf event volunteers. International Journal of Event Management Research, 26, 10–32.
• Prince, W., & Piatak, J. (2023). By the volunteer, for the volunteer: Volunteer perspectives of management across levels of satisfaction. Nonprofit and Voluntary Sector Quarterly, 52(5), 1191-1209. DOI: 10.1177/08997640221127974
• Sertbaş, K., Zengin, E., & Çutuk, S. (2008). Universiade 2005 İzmir oyunlarında, “Gönüllü insan kaynakları yönetimi” çalışmalarının incelenmesi. Spor Yönetimi ve Bilgi Teknolojileri, 3(2), 39-44.
• Shin, S., & Kleiner, B. H. (2003). How to manage unpaid volunteers in organisations. Management Research News, 26(2/3/4), 63-71.
• Soysal, Ö. N. (2018). Gönüllü yönetimi yaklaşımlarının uluslararası organizasyonlarda kullanımı: EXPO 2016 Antalya örneği. Yayınlanmamış Yüksek Lisans Tezi. Alanya Alaaddin Keykubat Üniversitesi Sosyal Bilimler Enstitüsü.
• Studer, S. (2016). Volunteer management: Responding to the uniqueness of volunteers. Nonprofit and Voluntary Sector Quarterly, 45(4), 1-27. doi:10.1177/0899764015597786
• Studer, S., & von Schnurbein, G. (2013). Organizational factors affecting volunteers: A literature review on volunteer coordination. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 24, 403-440. doi: 10.1007/s11266-012-9268-y
• UNV. (2011). State of the world’s volunteerism report. Universal values for global wellbeing. United Nations Volunteers.
• Van Eck, N. J., ve Waltman, L. (2017). VOSviewer manual. Universiteit Leiden. https://www.vosviewer.com/documentation/Manual_VOSviewer_1.6.17.pdf adresinden alındı
• Van Hal, T., Meijs, L., & Steenbergen, M. (2004). Volunteering and participation on the agenda: Survey on volunteering policies and partnerships in the European Union. Utrecht, Netherlands: CIVIQ.
• Van Tulder, R., & Van der Zwart, A. (2006). International business-society management: Linking corporate responsibility and globalization. London: Routledge.
• Wilson, J. (2012). Volunteerism research: A review essay, Nonprofit and Voluntary Sector Quarterly, 41(2), 176-212. https://doi.org/10.1177/0899764011434558
• Wilson, J. (2000). Volunteering. Annual Review of Sociology. 26, 215-240. https://doi.org/10.1146/annurev.soc.26.1.215 Wilson, J., & Musick, M. (1999). The effects of volunteering on the volunteer, Law and Contemporary Problems, 62, 141-168. https://doi.org/10.2307/1192270
• Wong, L. P., Chui, W. H., & Kwok, Y. Y. (2011). The volunteer satisfaction index: A validation study in the Chinese cultural context. Social Indicators Research, 104(1), 19-32. doi: 10.1007/s11205-010-9715-3
• Worth, M. J. (2012). Non-profit management: Principles and practice. Thousand Oaks, CA: Sage.
• Wu, Y., Li, C., & Khoo, S. (2016). Predicting future volunteering intentions through a self-determination theory perspective. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 27(3), 1266–1279. doi:10.1007/s11266-015-9570-6
• Yaman, Y. (2003). Gönüllülük psikolojisi ve gönüllü yönetimi. Sivil Toplum Dergisi, 1(2), 99-107.
• Zupic, I., & Čater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18(3), 429-472. doi:10.1177/1094428114562629