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THE EFFECT OF PERCEPTIONS OF MOBBING OF EMPLOYEE IN HOSPITALITY BUSINESSES ON JOB SATISFACTION AND INTENTION TO LEAVE

Yıl 2014, Cilt: 3 Sayı: 3, 1 - 17, 01.09.2014

Öz

The aim of this study was to examine the relationship among to mobbing, job satisfaction, and intention to quit in hotel’s employee sampling. Survey was used for the collection of data. As a result of the work performed, 253 questionnaires were obtained at four and five star hotels that located in Ankara. The reliability and validity of the data were analyzed. Descriptive statistical methods, correlation analysis and regression analysis were utilized to the data analysis. According to the results of the study, employees' perception of mobbing and intention leave the job levels were lower and job satisfaction levels were higher. There was an inverse relationship between mobbing and job satisfaction, and there was a linear relationship between mobbing and intention leave the job. The findings also demonstrate that there was an inverse relationship between job satisfaction and intention leave the job. Although mobbing had a positive impact on intention leave the job, it had a negative impact on job satisfaction. According to results, employee perception of mobbing was low level, but they were much more affected by factors that were consist of intimidation for private life, intimidation for making tasks and intimidation aimed to preventing at personal development

Kaynakça

  • Crossman, A. & Abou-Zaki, B. (2003). Job Satisfaction and Employee Performance of Lebanese Banking Staff. Journal of Managerial Psychology, 18(4), 368-376.
  • Çalışkan O. & Tepeci, M. (2008). Otel İşletmelerinde Ortaya Çıkan Yıldırma Davranışlarının İş Tatmini ve İşte Kalma Niyetlerine Etkileri. Anatolia: Turizm Araştırmaları Dergisi, 19(2), 135-148.
  • Çekmecelioğlu, H. G. (2005). Örgüt İkliminin İş Tatmini ve İşten Ayrılma Niyeti Üzerindeki Etkisi: Bir Araştırma. Cumhuriyet Üniversitesi İktisadi İdari Bilimler Dergisi, 6(2), 23-29.
  • Çoban, S. (2007). Yıldırma Sorununun Çözümüne Yönelik Bir Yaklaşım: İçsel Pazarlama. Verimlilik Dergisi, 2, 37-53.
  • Davenport, N., Schwartz, R.D. & Elliott, G.P. (2003). Mobbing: İşyerinde Duygusal Taciz, (Çev. Osman Cem Önertoy), İstanbul: Sistem Yayınları.
  • Dole, C. & Schroeder, R.G. (2001). The Impact of Various Factors on the Personality, Job Satisfaction and Turnover Intentions of Professional Accountants. Managerial Auditing Journal, 16(4), 234-245.
  • Dunnette, P. (1970). Psychology and Industry, London: The Callier- Mcmillan Company.
  • Einarsen, S. (2000). Harassment and Bullying at Work: A Review of the Scandinavian Approach. Aggression and Violent Behavior, 5(4), 379-401.
  • Einarsen, S., Raknes, B.I. & Matthiesen, S.B. (1994). Bullying and harassment at work and their relationships to work environment quality: An exploratory study. European Work and Organizational Psychologist, 4(4), 381-401.
  • Fisher, R.T. (2001). Role stress, the type a behaviour pattern, and external auditor job satisfaction and performance. Master of Commerce and Management.Yüksek Lisans Tezi, Christchuch-New Zealand: Lincoln University,
  • Fox, S. & Stallworth, L.E. (2005). Racial/Ethnic Bullying: Exploring Links Between Bullying and Racism in the US Workplace. Journal of Vocational Behavior, 66(3), 438-456.
  • Friday, S.S. & Friday, E. (2003). Racioethnic Perceptions of Job Characteristics and Job Satisfaction. Journal of Management Development, 22(5), 426-442.
  • George, J.M. & Jones, G.R. (1996). Understanding and Managing Organizational Behavior, 4th. Edition, New York, NY, US: Harper Collins College Publishers.
  • Groeblinghoff, D. (1996). A Case Study of Mobbing and the Clinical Treatment of Mobbing Victims. European Journal of Work and Organizational Psychology, 5(2), 277-294.
  • Hoel, H., Rayner, C. & Cooper, C.L. (1999). Workplace Bullying, In C.L. Cooper ve I.T. Robertson (Eds.), International review of industrial and organizational psychology, New York: John Wiley & Sons Ltd., 14, 195-230.
  • Hui, C., Wong A. & Tjosvold, D. (2007). Turnover Intention and Performance in China: The Role of Positive Affectivity, Chinese Values, Perceived Organizational Support and Constructive Controversy. Journal of Occupational and Organizational Psychology, 80(4), 735-751.
  • Johlke, M.C. & Duhan, D.F. (2000). Supervisor Communication Practices and Service Employee Job Outcomes. Journal of Service Research 3, 154-165
  • Johnson, K. (1985). Labour Turnover in Hotels-Revisited. The Service Industries Journal, 5(2), 135-152
  • Karatepe, O. M., Uludağ, O., Meneviş, İ., Hadzimehmedagic, L. & Baddar, L. (2006). The Effects of Selected Individual Characteristics on Frontline Employee Performance and Job Satisfaction. Tourism Management, 27(4), 547-560.
  • Karatepe, O.M., & Sokmen, A. (2006). The Effects of Work Role and Family Role Variables on Psychological and Behavioral Outcomes of Frontline Employees. Tourism Management, 27(2), 255-268.
  • Lam, S.S.K. (1995). Quality Management and Job Satisfaction: An Empirical Study. International Journal of Quality & Reliability Management, 12(4), 72-78.
  • Leymann, H. (1996). The Content and Development of Mobbing at Work. European Journal of Work and Organizational Psychology, 5(2), 165-184.
  • Leymann, H. (1990). Mobbing and Psychological Terror at Workplaces. Violence and Victims, 5(2), 119-126.
  • Leymann, H. & Gustafsson, A. (1996). Mobbing at Work and Development Post-Traumatic Stress Disorder. European Journal of Work and Organizational Psychology, 5(2), 251-275.
  • Locke, E.A. (1976). The Nature and Consequences of Job Satisfaction. In M.D. Dunnetter (eds.), Handbook of industrial and organizational psychology, Chicago: Rand-McNally, 1297-1349.
  • Low, G.S., Cravens, D.W., Grant, K. & Moncrief, W.C. (2001). Antecedents and Consequences of Salesperson Burnout. European Journal of Marketing, 35(5/6): 587-611.
  • Mobley, W. H., Griffeth, R. W, Hand, H. H. & Megliano, B. M. (1979). Review and Conceptual Analysis of the Employee Turnover Process. Psychological Bulletin, 86(3), 493-522.
  • Mrayyan, M.T. (2005). Nurse Job Satisfaction and Retention: Comparing Public to Private Hospitals in Jordan. Journal of Nursing Management, 13(1), 40-50.
  • Noe, R.A., Hollenbeck, J.R., Gerhart, B. & Wright, P.M. (1997). Human Resource Management: Gaining a Competitive Advantage 2nd.Edition, Chicago: McGraw-Hill.
  • Ohlin, J.B. & West, J. J. (1993). An Analysis of The Effect of Fringe Benefit Offerings on the Turnover of Hourly Housekeeping Workers in the Hospitality Industry. International Journal of Hospitality Management, 12(4), 323-336.
  • Oshagbemi, T. (2000). Satisfaction with Co-Workers’ Behavior” Employee Relations, 22(1), 88-106.
  • Rayner, C., Sheehan, M. & Barker, M. (1999) “Theoretical Approaches to the Study of Bullying at Work. International Journal of Manpower, 20(1/2), 11-16.
  • Rayner, C. (1997). The Incidence of Workplace Bullying. Journal of Community & Applied Social Psychology, 7(3), 199-208.
  • Robbins, S. P. & Coulter, M. (1996). Management, Upper Saddle River, NJ: Prentice-Hall.
  • Rusbelt, C.E., Farrell, D., Rogers, G. & Mainous A.G. III (1988). Impact of Exchange Variables on Exit, Voice, Loyalty and Neglect: An Integrative Model of Responses to Decline Job Satisfaction. Academy of Management Journal, 31(3), 599-627.
  • Salazar J., Hubbard S. & Salazar, L. (2002). Locus of Control and Its Influence on Hotel Managers' Job Satisfaction. Journal of Human Resources in Hospitality &Tourism, l(2), 15-26.
  • Savery, L.K. (1996). The Congruence between the Importance of Job Satisfaction and the Perceived Level of Achievement. Journal of Management Development, 15)6), 18-27.
  • Scott, A., Gravelle, H., Simoens, S., Bojke, C. & Sibbald, B. (2006). Job Satisfaction and Quitting Intentions: A Structural Model of British General Practitioners. British Journal of Industrial Relations, 44(3), 519-540.
  • Shalley, C. E, Gilson, L. L. & Blum, T. C. (2000). Matching Creativity Requirements and the Work Environment: Effects on Satisfaction and Intentions to Leave. Academy of Management Journal, 43(2), 215-223.
  • Singh, J., Verbeke, W. & Rhoads, G. K. (1996). Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners. The Journal of Marketing,, 60(3), 69-86.
  • Smither, R.D. (1994). The psychology of work and human performance, New York, USA: Harper Collins College Publishers Inc.
  • Solmuş, T. (2005). İş Yaşamında Travmalar: Cinsel Taciz ve Duygusal Zorbalık / Taciz (Mobbing). İş, Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi, 7(2), 1-14.
  • Susskind, A.M., Borchgrevink, C.P., Kacmar, K.M. & Brymer, R.A. (2000). Customer Service Employees’ Behavioral Intentions and Attitudes: An Examination of Construct Validity and a Path Model. International Journal of Hospitality Management, 19(1), 53-77.
  • Takase, M., Maude, P. & Manias, E. (2005). Nurses’ Job Dissatisfaction and Turnover Intention: Methodological Myths and an Alternative Approach. Nursing and Health Sciences, 7(3), 209-217.
  • Tett, R.P. ve Meyer, J.P. (1993). Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analysis Based on Meta-Analytic Findings. Personnel Psychology, 46(2), 259- 293.
  • Thomas, L.T. & Ganster, D.C. (1995). Impact of Family Supportive Work Variables on Work–Family Conflict and Strain: A Control Perspective. Journal of Applied Psychology, 80(1), 6-15.
  • Vartia, M. (2003). Workplace Bullying- a Study on the Work Environment, Well-Being and Health. Unpublished PhD Thesis, University of Helsinki Department of Psychology.
  • Vartia, M. (1996). The Sources of Bullying-Psychological Work Environment and Organizational Climate. European Journal of Work and Organizational Psychology, 5(2), 203-214.
  • Weiss, H. M. (2002). Deconstructing Job Satisfaction Separating Evaluations, Beliefs and Affective Experiences. Human Resource Management Review, 12(2), 173-194.
  • Zapf, D., Knorz, C. & Kulla, M. (1996). On the Relationship between Mobbing Factors and Job Content: The Social Work Environment and Health Outcomes. European Journal of Work and Organizational Psychology, 5(2), 215-237.

KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ

Yıl 2014, Cilt: 3 Sayı: 3, 1 - 17, 01.09.2014

Öz

Bu çalışmanın amacı otel işletmeleri örnekleminde mobbing, iş tatmini ve işten ayrılma niyeti arasındaki ilişkiyi incelemektir. Çalışmada veri toplama aracı olarak anket kullanılmıştır. Ankara ilinde bulunan dört ve beş yıldızlı otellerde gerçekleştirilen çalışma sonucunda 253 anket elde edilebilmiştir. Verilerin geçerlilik ve güvenilirlik analizleri yapılmıştır. Verilerin analizinde tanımlayıcı istatistiksel yöntemler, korelasyon ve regresyon analizleri kullanılmıştır. Araştırmanın sonuçlarına göre, çalışanların mobbing algısı ve işten ayrılma niyetleri daha düşük, iş doyumu düzeyleri daha yüksektir. Mobbing ile iş tatmini arasında ters ve işten ayrılma niyeti arasında doğrusal yönde bir ilişki bulunmaktadır. İş tatmini ile işten ayrılma niyeti arasında da ters yönlü bir ilişki vardır. Mobbing, işten ayrılma niyeti üzerinde olumlu yönde bir etkiye sahip olmasına karşılık iş tatmini üzerinde olumsuz bir etkisi bulunmaktadır. Çalışmanın sonuçlarına göre, çalışanların mobbing algısı, düşük seviyede olmakla birlikte özel yaşama yönelik yıldırma, görevin yapılmasına yönelik yıldırma ve kişisel gelişimi engellemeye yönelik yıldırma faktörlerinden daha fazla etkilenmektedir

Kaynakça

  • Crossman, A. & Abou-Zaki, B. (2003). Job Satisfaction and Employee Performance of Lebanese Banking Staff. Journal of Managerial Psychology, 18(4), 368-376.
  • Çalışkan O. & Tepeci, M. (2008). Otel İşletmelerinde Ortaya Çıkan Yıldırma Davranışlarının İş Tatmini ve İşte Kalma Niyetlerine Etkileri. Anatolia: Turizm Araştırmaları Dergisi, 19(2), 135-148.
  • Çekmecelioğlu, H. G. (2005). Örgüt İkliminin İş Tatmini ve İşten Ayrılma Niyeti Üzerindeki Etkisi: Bir Araştırma. Cumhuriyet Üniversitesi İktisadi İdari Bilimler Dergisi, 6(2), 23-29.
  • Çoban, S. (2007). Yıldırma Sorununun Çözümüne Yönelik Bir Yaklaşım: İçsel Pazarlama. Verimlilik Dergisi, 2, 37-53.
  • Davenport, N., Schwartz, R.D. & Elliott, G.P. (2003). Mobbing: İşyerinde Duygusal Taciz, (Çev. Osman Cem Önertoy), İstanbul: Sistem Yayınları.
  • Dole, C. & Schroeder, R.G. (2001). The Impact of Various Factors on the Personality, Job Satisfaction and Turnover Intentions of Professional Accountants. Managerial Auditing Journal, 16(4), 234-245.
  • Dunnette, P. (1970). Psychology and Industry, London: The Callier- Mcmillan Company.
  • Einarsen, S. (2000). Harassment and Bullying at Work: A Review of the Scandinavian Approach. Aggression and Violent Behavior, 5(4), 379-401.
  • Einarsen, S., Raknes, B.I. & Matthiesen, S.B. (1994). Bullying and harassment at work and their relationships to work environment quality: An exploratory study. European Work and Organizational Psychologist, 4(4), 381-401.
  • Fisher, R.T. (2001). Role stress, the type a behaviour pattern, and external auditor job satisfaction and performance. Master of Commerce and Management.Yüksek Lisans Tezi, Christchuch-New Zealand: Lincoln University,
  • Fox, S. & Stallworth, L.E. (2005). Racial/Ethnic Bullying: Exploring Links Between Bullying and Racism in the US Workplace. Journal of Vocational Behavior, 66(3), 438-456.
  • Friday, S.S. & Friday, E. (2003). Racioethnic Perceptions of Job Characteristics and Job Satisfaction. Journal of Management Development, 22(5), 426-442.
  • George, J.M. & Jones, G.R. (1996). Understanding and Managing Organizational Behavior, 4th. Edition, New York, NY, US: Harper Collins College Publishers.
  • Groeblinghoff, D. (1996). A Case Study of Mobbing and the Clinical Treatment of Mobbing Victims. European Journal of Work and Organizational Psychology, 5(2), 277-294.
  • Hoel, H., Rayner, C. & Cooper, C.L. (1999). Workplace Bullying, In C.L. Cooper ve I.T. Robertson (Eds.), International review of industrial and organizational psychology, New York: John Wiley & Sons Ltd., 14, 195-230.
  • Hui, C., Wong A. & Tjosvold, D. (2007). Turnover Intention and Performance in China: The Role of Positive Affectivity, Chinese Values, Perceived Organizational Support and Constructive Controversy. Journal of Occupational and Organizational Psychology, 80(4), 735-751.
  • Johlke, M.C. & Duhan, D.F. (2000). Supervisor Communication Practices and Service Employee Job Outcomes. Journal of Service Research 3, 154-165
  • Johnson, K. (1985). Labour Turnover in Hotels-Revisited. The Service Industries Journal, 5(2), 135-152
  • Karatepe, O. M., Uludağ, O., Meneviş, İ., Hadzimehmedagic, L. & Baddar, L. (2006). The Effects of Selected Individual Characteristics on Frontline Employee Performance and Job Satisfaction. Tourism Management, 27(4), 547-560.
  • Karatepe, O.M., & Sokmen, A. (2006). The Effects of Work Role and Family Role Variables on Psychological and Behavioral Outcomes of Frontline Employees. Tourism Management, 27(2), 255-268.
  • Lam, S.S.K. (1995). Quality Management and Job Satisfaction: An Empirical Study. International Journal of Quality & Reliability Management, 12(4), 72-78.
  • Leymann, H. (1996). The Content and Development of Mobbing at Work. European Journal of Work and Organizational Psychology, 5(2), 165-184.
  • Leymann, H. (1990). Mobbing and Psychological Terror at Workplaces. Violence and Victims, 5(2), 119-126.
  • Leymann, H. & Gustafsson, A. (1996). Mobbing at Work and Development Post-Traumatic Stress Disorder. European Journal of Work and Organizational Psychology, 5(2), 251-275.
  • Locke, E.A. (1976). The Nature and Consequences of Job Satisfaction. In M.D. Dunnetter (eds.), Handbook of industrial and organizational psychology, Chicago: Rand-McNally, 1297-1349.
  • Low, G.S., Cravens, D.W., Grant, K. & Moncrief, W.C. (2001). Antecedents and Consequences of Salesperson Burnout. European Journal of Marketing, 35(5/6): 587-611.
  • Mobley, W. H., Griffeth, R. W, Hand, H. H. & Megliano, B. M. (1979). Review and Conceptual Analysis of the Employee Turnover Process. Psychological Bulletin, 86(3), 493-522.
  • Mrayyan, M.T. (2005). Nurse Job Satisfaction and Retention: Comparing Public to Private Hospitals in Jordan. Journal of Nursing Management, 13(1), 40-50.
  • Noe, R.A., Hollenbeck, J.R., Gerhart, B. & Wright, P.M. (1997). Human Resource Management: Gaining a Competitive Advantage 2nd.Edition, Chicago: McGraw-Hill.
  • Ohlin, J.B. & West, J. J. (1993). An Analysis of The Effect of Fringe Benefit Offerings on the Turnover of Hourly Housekeeping Workers in the Hospitality Industry. International Journal of Hospitality Management, 12(4), 323-336.
  • Oshagbemi, T. (2000). Satisfaction with Co-Workers’ Behavior” Employee Relations, 22(1), 88-106.
  • Rayner, C., Sheehan, M. & Barker, M. (1999) “Theoretical Approaches to the Study of Bullying at Work. International Journal of Manpower, 20(1/2), 11-16.
  • Rayner, C. (1997). The Incidence of Workplace Bullying. Journal of Community & Applied Social Psychology, 7(3), 199-208.
  • Robbins, S. P. & Coulter, M. (1996). Management, Upper Saddle River, NJ: Prentice-Hall.
  • Rusbelt, C.E., Farrell, D., Rogers, G. & Mainous A.G. III (1988). Impact of Exchange Variables on Exit, Voice, Loyalty and Neglect: An Integrative Model of Responses to Decline Job Satisfaction. Academy of Management Journal, 31(3), 599-627.
  • Salazar J., Hubbard S. & Salazar, L. (2002). Locus of Control and Its Influence on Hotel Managers' Job Satisfaction. Journal of Human Resources in Hospitality &Tourism, l(2), 15-26.
  • Savery, L.K. (1996). The Congruence between the Importance of Job Satisfaction and the Perceived Level of Achievement. Journal of Management Development, 15)6), 18-27.
  • Scott, A., Gravelle, H., Simoens, S., Bojke, C. & Sibbald, B. (2006). Job Satisfaction and Quitting Intentions: A Structural Model of British General Practitioners. British Journal of Industrial Relations, 44(3), 519-540.
  • Shalley, C. E, Gilson, L. L. & Blum, T. C. (2000). Matching Creativity Requirements and the Work Environment: Effects on Satisfaction and Intentions to Leave. Academy of Management Journal, 43(2), 215-223.
  • Singh, J., Verbeke, W. & Rhoads, G. K. (1996). Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners. The Journal of Marketing,, 60(3), 69-86.
  • Smither, R.D. (1994). The psychology of work and human performance, New York, USA: Harper Collins College Publishers Inc.
  • Solmuş, T. (2005). İş Yaşamında Travmalar: Cinsel Taciz ve Duygusal Zorbalık / Taciz (Mobbing). İş, Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi, 7(2), 1-14.
  • Susskind, A.M., Borchgrevink, C.P., Kacmar, K.M. & Brymer, R.A. (2000). Customer Service Employees’ Behavioral Intentions and Attitudes: An Examination of Construct Validity and a Path Model. International Journal of Hospitality Management, 19(1), 53-77.
  • Takase, M., Maude, P. & Manias, E. (2005). Nurses’ Job Dissatisfaction and Turnover Intention: Methodological Myths and an Alternative Approach. Nursing and Health Sciences, 7(3), 209-217.
  • Tett, R.P. ve Meyer, J.P. (1993). Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analysis Based on Meta-Analytic Findings. Personnel Psychology, 46(2), 259- 293.
  • Thomas, L.T. & Ganster, D.C. (1995). Impact of Family Supportive Work Variables on Work–Family Conflict and Strain: A Control Perspective. Journal of Applied Psychology, 80(1), 6-15.
  • Vartia, M. (2003). Workplace Bullying- a Study on the Work Environment, Well-Being and Health. Unpublished PhD Thesis, University of Helsinki Department of Psychology.
  • Vartia, M. (1996). The Sources of Bullying-Psychological Work Environment and Organizational Climate. European Journal of Work and Organizational Psychology, 5(2), 203-214.
  • Weiss, H. M. (2002). Deconstructing Job Satisfaction Separating Evaluations, Beliefs and Affective Experiences. Human Resource Management Review, 12(2), 173-194.
  • Zapf, D., Knorz, C. & Kulla, M. (1996). On the Relationship between Mobbing Factors and Job Content: The Social Work Environment and Health Outcomes. European Journal of Work and Organizational Psychology, 5(2), 215-237.
Toplam 50 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA56KM72TK
Bölüm Araştırma Makalesi
Yazarlar

Mahmut Akbolat Bu kişi benim

Aydın Yılmazer Bu kişi benim

Hasan Tutar Bu kişi benim

Yayımlanma Tarihi 1 Eylül 2014
Gönderilme Tarihi 1 Eylül 2014
Yayımlandığı Sayı Yıl 2014 Cilt: 3 Sayı: 3

Kaynak Göster

APA Akbolat, M., Yılmazer, A., & Tutar, H. (2014). KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ. MANAS Sosyal Araştırmalar Dergisi, 3(3), 1-17.
AMA Akbolat M, Yılmazer A, Tutar H. KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ. MJSS. Eylül 2014;3(3):1-17.
Chicago Akbolat, Mahmut, Aydın Yılmazer, ve Hasan Tutar. “KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ”. MANAS Sosyal Araştırmalar Dergisi 3, sy. 3 (Eylül 2014): 1-17.
EndNote Akbolat M, Yılmazer A, Tutar H (01 Eylül 2014) KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ. MANAS Sosyal Araştırmalar Dergisi 3 3 1–17.
IEEE M. Akbolat, A. Yılmazer, ve H. Tutar, “KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ”, MJSS, c. 3, sy. 3, ss. 1–17, 2014.
ISNAD Akbolat, Mahmut vd. “KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ”. MANAS Sosyal Araştırmalar Dergisi 3/3 (Eylül 2014), 1-17.
JAMA Akbolat M, Yılmazer A, Tutar H. KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ. MJSS. 2014;3:1–17.
MLA Akbolat, Mahmut vd. “KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ”. MANAS Sosyal Araştırmalar Dergisi, c. 3, sy. 3, 2014, ss. 1-17.
Vancouver Akbolat M, Yılmazer A, Tutar H. KONAKLAMA İŞLETMELERİ ÇALIŞANLARININ ALGILADIKLARI MOBBİNGİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE ETKİSİ. MJSS. 2014;3(3):1-17.

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