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THE EFFECT OF ORGANIZATIONAL LEARNING ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Yıl 2018, Cilt: 7 Sayı: 2, 277 - 295, 01.04.2018

Öz

The purpose of this study is to determine the effect of organizational learning on organizational citizenship behaviorby examining the relationship between organizational learning and organizational citizenship behavior. In this manner, a study was held on employees of two public institutions in A city in Turkey. Data were collected on the subject by applying a questionnaire a total of 155 public employees with easy sampling method. As a result of the analysis, it has been identified that there is a positive relationship between organizational citizenship behavior to ındividual and organizational citizenship behavior to organization, with organizational learning, and organizational learning positively affects organizational citizenship behavior to ındividual and organizational citizenship behavior to organization. Especially, as one of the remarkable results has emerge that organizational learning has a higher effect on organizational citizenship behavior to organization

Kaynakça

  • Akgün A. E., İnce H., İmamoğlu S. Z., Keskin H. ve Kocoğlu İ. (2014), The Mediator Role of Learning Capability and Business İnnovativeness between Total Quality Management and Financial Performance, International Journal of Production Research, Vol. 52, No.3, s.888-901.
  • Alanoğlu, M. ve Demirtaş, Z. (2016). The Relationships between Organizational Learning Level, School Effectiveness and Organizational Citizenship Behavior, Journal of Education and Training Studies, 4(4), 35-44.
  • Angazi, H., Keshtmand, Z. and Moradi, M. (2016). Regression Analysıs of Organizational Learning (OL) and Knowledge Management (Km) on Organizational Citizenship Behavior (OCB)-A Case Study: Youth And Sports Departments of Kermanshah Province. European Journal of Physical Education and Sport Science.
  • Argyris, Chris. (1991). Teaching Smart People How to Learn. Harvard Business Review. May-June 1991
  • Argyris, C. (1993). Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change. Jossey- Bass Inc., Publishers, 350 Sansome Street, San Francisco, CA 94104.
  • Argyris, C. and Schon, D. A. (1996), Organizational learning II: Theory, Method, and Practice. Reading, MA: Addison-Wesley.
  • Arslantaş, C. C. (2006). Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisini Belirlemeye Yönelik Görgül Bir Araştırma. İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(3), 1-18.
  • Bateman, T. S. and Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee “Citizenship”. Academy of Management Journal, 26(4), 587–595. https://doi.org/10.2307/255908
  • Begenirbaş, M. ve Meydan, C. H. (2012). Duygusal Emeğı̇n Örgütsel Vatandaşlik Davranişi İlı̇şkı̇sı̇: Öğretmenler Üzerı̇nde Bı̇r Araştirma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 14(3), 159–182.
  • Binbaşıoğlu, C. (1991). Öğrenme psikolojisi. Ankara: Kadıoğlu Matbaası.
  • Bontis, N., Crossan, M. M. and Hulland, J. (2002). Managing An Organizational Learning System by Aligning Stocks and Flows. Journal of Management Studies, 39(4), 437-469.
  • Chang, C. C., Tsai, M. C. and Tsai, M. S. (2011). The Organizational Citizenship Behaviors and Organizational Commitments of Organizational Members Influences The Effects of Organizational Learning. International Journal of Trade, Economics and Finance, 2(1), 61-66.
  • Chen, H. (2011). Work Ethic and Workplace Behavior: Essays on Direct and Moderated Relationships Across National Cultures. The University of Texas at Dallas.
  • Demirel, Y. ve Özçınar, M. F. (2009). Örgütsel Vatandaşlik DavranişininİTatmı̇nı̇Üzerı̇nEtkı̇sı̇: Farkli SektörlereYönelı̇kBı̇r Araştirma. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 23(1). https://doi.org/10.16951/IIBD.97450
  • Demirel, Y. ve Güner, E. (2015). İç Müşteri İlişkileri Yönetiminin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. Journal of Alanya Faculty of Business/Alanya Isletme Fakültesi Dergisi, 7(2).
  • Denton, J. (1998). Organisational Learning and Effectiveness. Psychology Press.
  • Erdoğmuş, N. (1991). Yönetim ve Organizasyonda Yeni Yaklaşımlar ve Kariyere Etkileri, MPM Verimlilik Dergisi, s.20-21.
  • Fiaz, M. (2018). How To Save the Saviors ? Elationship Between Organizational Justice and Citizenship Behavior, 52(1).
  • Garvin D. A. (1993), Building a Learning Organization, Harvard Business Review, Vol. 71, No.4, s. 78–91.
  • Gürbüz, S. (2006). Örgütsel Vatandaşlık Davranışı ile Duygusal Bağlılık Arasındaki İlişkilerin Belirlenmesine Yönetlik bir Araştırma. Ekonomik ve Sosyal Araştırmalar Dergisi, 3(1), 48–75.
  • Huysman, M. (2000). An Organizational Learning Approach to The Learning Organization. European Journal Of Work And Organizational Psychology, 9(2), 133-145.
  • Islam, T., Anwar, F., Khan, S. U. R., Rasli, A., Ahmad, U. N. B. U. and Ahmed, I. (2012). Investigating The Mediating Role of Organizational Citizenship Behavior between Organizational Learning Culture and Knowledge Sharing. World Applied Sciences Journal, 19(6), 795-799.
  • Karimi, F. and Akbari, M. (2013). Predicting Organizational Citizenship Behavior on the Basis of Organizational Learning Capability. Middle-East Journal of Scientific Research, 18(9), 1371-1379.
  • Kirwan, C. (2013). Making Sense of Organizational Learning : Putting Theory Into Practice. Farnham: Routledge
  • Koçel, T. (2003). İşletme Yöneticiliği. Genişletilmiş 9. Basım, İstanbul: Beta Yayınları.
  • Lewitt B. and March J. G., (1988), Organizational Learning, Annual Review of Sociology, Vol. 14, s. 319-340.
  • Mulholland, P., Zdrahal, Z., Domingue, J., Hatala, M. and Bernardi, A. (2001). A Methodological Approach to Supporting Organizational Learning. International Journal of Human-Computer Studies, 55(3), 337- 367.
  • Netemeyer, R. G., Boles, J. S., McKee, D. O. and McMurrian, R. (1997). An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context. Journal of Marketing, 61(3), 85. https://doi.org/10.2307/1251791
  • Popper, M. and Lipshitz, R. (2000). Organizational Learning. Management Learning, 31, 181- 196. doi: 10.1177/1350507600312003
  • Probst, G. J. B. and Büchel, B. S. T., Organizational Learning: The Competitive Advantage of The Future, Prentice Hall., London, 1997.
  • Schein E. H. (1993), On Dialogue, Culture and Organizational Learning, Organizational Dynamics, Vol.22, No.2, s.40-51.
  • Senge, P. M. (1998). The leader’s new work. Leading organizations, 1, 439-457.
  • Senge, P. M. (2006). The Fifth Discipline The Art and Practice of The Learning Organization. New York, NY: Doubleday/Currency.
  • Somech, A. and Drach-Zahavy, A. (2004). Exploring Organizational Citizenship Behavior from an Organizational Perspective: The Relationship between Organizational Learning and Organizational Citizenship Behavior. Journal of Occupational and Organizational Psychology, 77 (3), 281 - 298.
  • Stelmaszczyk, M. (2016). Relationship between individual and organizational learning: Mediating role of team learning. https://doi.org/10.22367/jem.2016.26.06 of Economics and Management, 26(4), 107–127.
  • Taşcı, D. and Koç, U. (2007). Örgütsel Vatandaşlık Davranışı-Örgütsel Öğrenme Değerleri İlişkisi: Akademisyenler Üzerinde Görgül Bir Araştırma. Anadolu University Journal of Social Sciences, 7(2).
  • Vanderslice, G. (2014). Strategic Optimization of Organizational Learning'ba'and Tacit Knowledge Sharing in Knowledge Intensive Organizations (Doctoral dissertation, Alliant International University, Alliant School of Management and California School of Professional Psychology, San Diego).
  • Veiseh, S., Ghetarani, H. R., Karami, M., Ghetarani, E. and Kamari, F. (2014). Investigating the Relationship Between Citizenship Behavior and Organizational Learning of the Custom Personnel in MEHRAN Town. Journal of Business Studies Quarterly, 6(1), 296.
  • Vey, M. A. and Campbell, J. P. (2004). In-Role or Extra-Role Organizational Citizenship Behavior: Which Are We Measuring?. Human Performance, 17(1), 119-135.
  • Weisbord, Marvin R. (1992) Discovering Common Ground. San Francisco: Berrett- Koehler.
  • Wıllıams, L. (1988). Affective and Nonaffective Components of Job Satisfaction and Organizational Commitment as Determinants of Organizational Citizenship and in-Role Behaviors, Indiana University, PHD.

Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi

Yıl 2018, Cilt: 7 Sayı: 2, 277 - 295, 01.04.2018

Öz

Bu çalışmanın amacı, örgütsel öğrenme ile örgütsel vatandaşlık davranışı arasındaki ilişkiyi inceleyerek, örgütsel öğrenmenin örgütsel vatandaşlık davranışı üzerine etkisini belirlemektir. Bu bağlamda Türkiye’de A İlinde yer alan iki kamu kurumu çalışanlarına yönelik bir araştırma gerçekleştirilmiştir. Kolayda örneklem yöntemiyle toplam 155 kamu çalışanına anket uygulanarak, konuya ilişkin veriler toplanmıştır. Yapılan analizler sonucunda bireye yönelik örgütsel vatandaşlık davranışı ve örgüte yönelik örgütsel vatandaşlık davranışı ile örgütsel öğrenme arasında pozitif yönlü bir ilişkinin olduğu ve örgütsel öğrenmenin bireye yönelik örgütsel vatandaşlık davranışını ve örgüte yönelik örgütsel vatandaşlık davranışını olumlu etkilediği belirlenmiştir. Özellikle örgütsel öğrenmenin, çalışanların örgüte yönelik örgütsel vatandaşlık davranışlarını daha yüksek düzeyde etkilediği dikkat çeken sonuçlardan biri olarak karşımıza çıkmaktadır

Kaynakça

  • Akgün A. E., İnce H., İmamoğlu S. Z., Keskin H. ve Kocoğlu İ. (2014), The Mediator Role of Learning Capability and Business İnnovativeness between Total Quality Management and Financial Performance, International Journal of Production Research, Vol. 52, No.3, s.888-901.
  • Alanoğlu, M. ve Demirtaş, Z. (2016). The Relationships between Organizational Learning Level, School Effectiveness and Organizational Citizenship Behavior, Journal of Education and Training Studies, 4(4), 35-44.
  • Angazi, H., Keshtmand, Z. and Moradi, M. (2016). Regression Analysıs of Organizational Learning (OL) and Knowledge Management (Km) on Organizational Citizenship Behavior (OCB)-A Case Study: Youth And Sports Departments of Kermanshah Province. European Journal of Physical Education and Sport Science.
  • Argyris, Chris. (1991). Teaching Smart People How to Learn. Harvard Business Review. May-June 1991
  • Argyris, C. (1993). Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change. Jossey- Bass Inc., Publishers, 350 Sansome Street, San Francisco, CA 94104.
  • Argyris, C. and Schon, D. A. (1996), Organizational learning II: Theory, Method, and Practice. Reading, MA: Addison-Wesley.
  • Arslantaş, C. C. (2006). Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisini Belirlemeye Yönelik Görgül Bir Araştırma. İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(3), 1-18.
  • Bateman, T. S. and Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee “Citizenship”. Academy of Management Journal, 26(4), 587–595. https://doi.org/10.2307/255908
  • Begenirbaş, M. ve Meydan, C. H. (2012). Duygusal Emeğı̇n Örgütsel Vatandaşlik Davranişi İlı̇şkı̇sı̇: Öğretmenler Üzerı̇nde Bı̇r Araştirma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 14(3), 159–182.
  • Binbaşıoğlu, C. (1991). Öğrenme psikolojisi. Ankara: Kadıoğlu Matbaası.
  • Bontis, N., Crossan, M. M. and Hulland, J. (2002). Managing An Organizational Learning System by Aligning Stocks and Flows. Journal of Management Studies, 39(4), 437-469.
  • Chang, C. C., Tsai, M. C. and Tsai, M. S. (2011). The Organizational Citizenship Behaviors and Organizational Commitments of Organizational Members Influences The Effects of Organizational Learning. International Journal of Trade, Economics and Finance, 2(1), 61-66.
  • Chen, H. (2011). Work Ethic and Workplace Behavior: Essays on Direct and Moderated Relationships Across National Cultures. The University of Texas at Dallas.
  • Demirel, Y. ve Özçınar, M. F. (2009). Örgütsel Vatandaşlik DavranişininİTatmı̇nı̇Üzerı̇nEtkı̇sı̇: Farkli SektörlereYönelı̇kBı̇r Araştirma. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 23(1). https://doi.org/10.16951/IIBD.97450
  • Demirel, Y. ve Güner, E. (2015). İç Müşteri İlişkileri Yönetiminin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. Journal of Alanya Faculty of Business/Alanya Isletme Fakültesi Dergisi, 7(2).
  • Denton, J. (1998). Organisational Learning and Effectiveness. Psychology Press.
  • Erdoğmuş, N. (1991). Yönetim ve Organizasyonda Yeni Yaklaşımlar ve Kariyere Etkileri, MPM Verimlilik Dergisi, s.20-21.
  • Fiaz, M. (2018). How To Save the Saviors ? Elationship Between Organizational Justice and Citizenship Behavior, 52(1).
  • Garvin D. A. (1993), Building a Learning Organization, Harvard Business Review, Vol. 71, No.4, s. 78–91.
  • Gürbüz, S. (2006). Örgütsel Vatandaşlık Davranışı ile Duygusal Bağlılık Arasındaki İlişkilerin Belirlenmesine Yönetlik bir Araştırma. Ekonomik ve Sosyal Araştırmalar Dergisi, 3(1), 48–75.
  • Huysman, M. (2000). An Organizational Learning Approach to The Learning Organization. European Journal Of Work And Organizational Psychology, 9(2), 133-145.
  • Islam, T., Anwar, F., Khan, S. U. R., Rasli, A., Ahmad, U. N. B. U. and Ahmed, I. (2012). Investigating The Mediating Role of Organizational Citizenship Behavior between Organizational Learning Culture and Knowledge Sharing. World Applied Sciences Journal, 19(6), 795-799.
  • Karimi, F. and Akbari, M. (2013). Predicting Organizational Citizenship Behavior on the Basis of Organizational Learning Capability. Middle-East Journal of Scientific Research, 18(9), 1371-1379.
  • Kirwan, C. (2013). Making Sense of Organizational Learning : Putting Theory Into Practice. Farnham: Routledge
  • Koçel, T. (2003). İşletme Yöneticiliği. Genişletilmiş 9. Basım, İstanbul: Beta Yayınları.
  • Lewitt B. and March J. G., (1988), Organizational Learning, Annual Review of Sociology, Vol. 14, s. 319-340.
  • Mulholland, P., Zdrahal, Z., Domingue, J., Hatala, M. and Bernardi, A. (2001). A Methodological Approach to Supporting Organizational Learning. International Journal of Human-Computer Studies, 55(3), 337- 367.
  • Netemeyer, R. G., Boles, J. S., McKee, D. O. and McMurrian, R. (1997). An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context. Journal of Marketing, 61(3), 85. https://doi.org/10.2307/1251791
  • Popper, M. and Lipshitz, R. (2000). Organizational Learning. Management Learning, 31, 181- 196. doi: 10.1177/1350507600312003
  • Probst, G. J. B. and Büchel, B. S. T., Organizational Learning: The Competitive Advantage of The Future, Prentice Hall., London, 1997.
  • Schein E. H. (1993), On Dialogue, Culture and Organizational Learning, Organizational Dynamics, Vol.22, No.2, s.40-51.
  • Senge, P. M. (1998). The leader’s new work. Leading organizations, 1, 439-457.
  • Senge, P. M. (2006). The Fifth Discipline The Art and Practice of The Learning Organization. New York, NY: Doubleday/Currency.
  • Somech, A. and Drach-Zahavy, A. (2004). Exploring Organizational Citizenship Behavior from an Organizational Perspective: The Relationship between Organizational Learning and Organizational Citizenship Behavior. Journal of Occupational and Organizational Psychology, 77 (3), 281 - 298.
  • Stelmaszczyk, M. (2016). Relationship between individual and organizational learning: Mediating role of team learning. https://doi.org/10.22367/jem.2016.26.06 of Economics and Management, 26(4), 107–127.
  • Taşcı, D. and Koç, U. (2007). Örgütsel Vatandaşlık Davranışı-Örgütsel Öğrenme Değerleri İlişkisi: Akademisyenler Üzerinde Görgül Bir Araştırma. Anadolu University Journal of Social Sciences, 7(2).
  • Vanderslice, G. (2014). Strategic Optimization of Organizational Learning'ba'and Tacit Knowledge Sharing in Knowledge Intensive Organizations (Doctoral dissertation, Alliant International University, Alliant School of Management and California School of Professional Psychology, San Diego).
  • Veiseh, S., Ghetarani, H. R., Karami, M., Ghetarani, E. and Kamari, F. (2014). Investigating the Relationship Between Citizenship Behavior and Organizational Learning of the Custom Personnel in MEHRAN Town. Journal of Business Studies Quarterly, 6(1), 296.
  • Vey, M. A. and Campbell, J. P. (2004). In-Role or Extra-Role Organizational Citizenship Behavior: Which Are We Measuring?. Human Performance, 17(1), 119-135.
  • Weisbord, Marvin R. (1992) Discovering Common Ground. San Francisco: Berrett- Koehler.
  • Wıllıams, L. (1988). Affective and Nonaffective Components of Job Satisfaction and Organizational Commitment as Determinants of Organizational Citizenship and in-Role Behaviors, Indiana University, PHD.
Toplam 41 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA68CK88RU
Bölüm Araştırma Makalesi
Yazarlar

Yavuz Demirel Bu kişi benim

Enes Uğur Tohum Bu kişi benim

Yayımlanma Tarihi 1 Nisan 2018
Gönderilme Tarihi 1 Nisan 2018
Yayımlandığı Sayı Yıl 2018 Cilt: 7 Sayı: 2

Kaynak Göster

APA Demirel, Y., & Tohum, E. U. (2018). Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. MANAS Sosyal Araştırmalar Dergisi, 7(2), 277-295.
AMA Demirel Y, Tohum EU. Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. MJSS. Nisan 2018;7(2):277-295.
Chicago Demirel, Yavuz, ve Enes Uğur Tohum. “Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi”. MANAS Sosyal Araştırmalar Dergisi 7, sy. 2 (Nisan 2018): 277-95.
EndNote Demirel Y, Tohum EU (01 Nisan 2018) Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. MANAS Sosyal Araştırmalar Dergisi 7 2 277–295.
IEEE Y. Demirel ve E. U. Tohum, “Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi”, MJSS, c. 7, sy. 2, ss. 277–295, 2018.
ISNAD Demirel, Yavuz - Tohum, Enes Uğur. “Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi”. MANAS Sosyal Araştırmalar Dergisi 7/2 (Nisan 2018), 277-295.
JAMA Demirel Y, Tohum EU. Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. MJSS. 2018;7:277–295.
MLA Demirel, Yavuz ve Enes Uğur Tohum. “Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi”. MANAS Sosyal Araştırmalar Dergisi, c. 7, sy. 2, 2018, ss. 277-95.
Vancouver Demirel Y, Tohum EU. Örgütsel Öğrenmenin Örgütsel Vatandaşlık Davranışı Üzerine Etkisi. MJSS. 2018;7(2):277-95.

MANAS Journal of Social Studies (MANAS Sosyal Araştırmalar Dergisi)     


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