Mapping the intellectual landscape of AI-powered smart retailing: A bibliometric analysis of emerging trends, research gaps

Öz

The way the more conventional retail sector conducts business and interacts with customers has been drastically altered by the convergence of artificial intelligence, the Internet of Things, augmented reality, big data analysis, and automation. Although thorough research analysis is still scarce, an increasing number of studies have surfaced in recent years due to the advancement of smart retail technology. In order to achieve this, 232 pertinent studies that were located in the Web of Science were analyzed using the bibliometric analysis program VOSviewer. The results demonstrate that while sustainability, ethics, and consumer trust in AI retailing have received relatively little attention, previous research has mostly focused on technology acceptance, omnichannel, and consumer behavior. The main themes and clusters found in the literature on smart retail are identified in this article, along with some previously unexplored topics like sustainability and AI ethics. In keeping with that, this study provides researchers and practitioners with a solid quantitative viewpoint and suggests strategic paths for further research and practice in this dynamic and quickly changing field.

Anahtar Kelimeler

• Smart Retailing
• Artificial Intelligence
• Internet of Things
• Digital Marketing
• Consumer Behavior

Yapay zekâ destekli akıllı perakendecilik: Trendlerin ve araştırma boşluklarının bibliyometrik analizi

Öz

Yapay zekâ, Nesnelerin İnterneti, artırılmış gerçeklik, büyük veri analitiği ve otomasyonun etkileşimiyle gelişen akıllı perakendecilik, geleneksel iş modelleri ve müşteri etkileşimlerini köklü biçimde dönüştürmüştür. Son yıllarda bu alandaki literatür hızla büyüse de, araştırma eğilimlerini ve katkıları nicel olarak ortaya koyan, aynı zamanda araştırma boşluklarını kapsamlı biçimde gösteren çalışmalar sınırlıdır. Bu çalışma, Web of Science veritabanından elde edilen 232 yayının VOSviewer ile analizine dayalı bibliyometrik bir inceleme sunarak bu boşluğu gidermektedir. Bulgular, araştırmaların teknoloji benimseme, çok kanallı stratejiler ve tüketici davranışına odaklandığını; buna karşın sürdürülebilirlik, etik boyutlar ve YZ destekli perakende ortamlarında uzun vadeli güven konularının yeterince incelenmediğini göstermektedir. Makale, literatürdeki başlıca kümeleri ve temaları tanımlamakta, özellikle sürdürülebilirlik ve yapay zekâ etiğindeki araştırma eksikliklerini vurgulamaktadır. Sonuçlar, araştırmacılar ve uygulayıcılar için değerli bir nicel bakış açısı sunmakta ve gelecekteki çalışmalar ile pratik uygulamalara yönelik stratejik öneriler geliştirmektedir.

Anahtar Kelimeler

• Akıllı Perakendecilik
• Yapay Zeka
• Nesnelerin İnterneti
• Dijital Pazarlama
• Tüketici Davranışı

Kaynakça

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