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Yeşil Satın Alma Niyetini Etkileyen Faktörler: Bütünleştirilmiş Bir Model

Yıl 2023, , 271 - 288, 01.04.2023
https://doi.org/10.17153/oguiibf.1239741

Öz

Bu çalışmanın temel amacı tüketicilerin yeşil ürün satın alma niyetini etkileyen risk, değer, kalite, güven ve viral iletişim değişkenlerini bütünleştirilmiş bir model çerçevesinde değerlendirmektir. Bu amaçla Ankara ilinde bir anket çalışması yürütülerek veriler analiz edilmiştir. Uygulama alanı olarak hazır giyim ve tekstil sektörü ele alınmıştır. Elde edilen sonuçlara göre yeşil algılanan değer, kalite ve viral iletişim tüketicilerin yeşil hazır giyim ürünleri satın alma niyeti üzerinde etkilidir. Öte yandan algılanan risk ve güvenin yeşil hazır giyim ve tekstil ürünleri satın alma niyetini etkilemediği tespit edilmiştir. Ek olarak yeşil hazır giyim ürünleri satın alma niyeti satın alma davranışı üzerinde pozitif bir etkiye sahiptir.

Kaynakça

  • Aaker, D. A. (1996), Building Strong Brands, New York: Free Press.
  • Akehurst, G., Afonso, C., & Gonçalves, H.M. (2012), “Re-examining Green Purchase Behaviour and The Green Consumer Profile: New Evidences”, Management Decision, Vol: 50, No. 5: 972-988.
  • Akturan, U. (2018), “How Does Greenwashing Affect Green Branding Equity and Purchase Intention? An Empirical Research”, Marketing Intelligence and Planning, Vol: 36, No. 7: 809–824.
  • Al-Gasawneh, J., & Al-Adamat, A. (2020), “The Mediating Role of E-Word of Mouth on The Relationship Between Content Marketing and Green Purchase Intention”, Management Science Letters, Vol.10, No.8: 1701-1708.
  • Ansu-Mensah, P. (2021), “Green Product Awareness Efect on Green Purchase Intentions of University Students’: An Emerging Market’s Perspective”, Future Business Journal, Springer, Vol: 7, No. 1: 1-13.
  • Apaydın, İ.Z. (2022), “Yeşil Ambalajlı Ürünlerin Satın Alma Niyetini Etkileyen Faktörler: Materyalizm ve Fiyat Hassasiyetinin Düzenleyici Rolü”, Yayınlanmış Yüksek Lisans Tezi, Hacettepe Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, Pazarlama Bilim Dalı: Ankara.
  • Ariffin, S., Yusof, J. M., Putit, L. & Shah, M. I. A. (2016), “Factors Influencing Perceived Quality and Repurchase Intention Towards Green Products”, Procedia Economics and Finance, Vol.37, 391-396.
  • Baran, A., Söylemez, C. & Yurdakul M. (2017). “AlgılananYeşil Kalite, AlgılananYeşil Risk ve Yeşil Marka İmajının Yeşil Marka Değeri Üzerindeki Etkisinde Yeşil Güvenin Aracılık Rolü”, Uluslararası Yönetim İktisat ve İşletme Dergisi, Vol.13, No.5: 1- 11.
  • Beneke, J., Flynn, R., Greig, T., & Mukaiwa, M. (2013), “The Influence of Perceived Product Quality, Relative Price and Risk on Customer Value and Willingness to Buy: A Study of Private Label Merchandise”, Journal of Product & Brand Management, Vol. 22, No.3: 218-228.
  • Bhaskar, P. P., & Kumar, D. P. (2016), “Customer Loyalty on e-commerce”, International Journal of Management Research and Reviews, Vol. 6, No. 12: 1661-1668.
  • Bokko, S., Worang, F. & Rumokoy, F. (2018), “The Importance-Performance Analysis of Green Perceived Value and Green Perceived Risk on Air Conditioner Product in Manado”, Journal EMBA, Vol. 6, No. 1: 171-180.
  • Bolton, R.N. & Drew, J.H. (1991), “A Multistage Model of Consumers’ Assessment of Service Quality and Value”, Journal of Consumer Research, Vol.17, No.4: 375-84.
  • Bozbay, Z., Güleç M. & Zulfugarova, N. (2019), “Çevre Dostu Ürün Satın Alma Niyetinde Algılanan Kalite, Algılanan Risk ve Güvenin Rolü”, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Vol. 21, No. 4: 1147-1171.
  • Chairy, C. & Alam, M. E. N. (2019), “The Influence of Environmental Concern, Green Perceived Knowledge, and Green Trust on Green Purchase Intention”, Journal Manajement, Vol. 10, No. 2: 131-145.
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  • Chang, S-H. (2015), “The Influence of Green Viral Communications on Green Purchase Intentions: The Mediating Role of Consumers’ Susceptibility to Interpersonal Influences”, Sustainability, Vol. 7, No. 5: 4829-4849.
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  • Chen, Y.S. (2010), “The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust”, Journal of Business Ethics, Vol. 93, No. 2: 307–319.
  • Chen, Y.S., & Chang C.H. (2012), “Enhance Green Purchase Intentions: The Roles of Green Perceived Value, Green Perceived Risk, and Green Trust”, Management Decision, Vol. 50, No. 3: 502-520.
  • Chen, Y.S., Lin, C.L. & Chang, C.H. (2014), “The Influence of Greenwash on Green Word-of-Mouth (Green WOM): The Mediation Effects of Green Perceived Quality and Green Satisfaction”, Qual Quant, Vol. 48, 2411–2425.
  • Chen, Y.S., Lin, C-Y., & Weng, C-S. (2015), “The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality”, Sustainability, Vol.7, No. 8: 10135-10152.
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Factors Affecting Green Purchase Intention: An Integrated Model

Yıl 2023, , 271 - 288, 01.04.2023
https://doi.org/10.17153/oguiibf.1239741

Öz

Within the framework of an integrated model, the primary objective of this study is to identify how risk, value, quality, trust, and viral communication influence green purchase intentions. In order to achieve this objective, a survey study was carried out in Ankara, and the resulting data were evaluated. As an application area, the ready-made apparel and garment sector is picked. The results indicate that perceived value, quality, and viral communication are effective in increasing consumers' intents to purchase green, ready-made apparel products. On the other hand, it has been determined that perceived risk and trust do not influence consumers' intentions for these products. Moreover, purchasing intentions for green ready-to-made clothing have a positive influence on purchasing behavior.

Kaynakça

  • Aaker, D. A. (1996), Building Strong Brands, New York: Free Press.
  • Akehurst, G., Afonso, C., & Gonçalves, H.M. (2012), “Re-examining Green Purchase Behaviour and The Green Consumer Profile: New Evidences”, Management Decision, Vol: 50, No. 5: 972-988.
  • Akturan, U. (2018), “How Does Greenwashing Affect Green Branding Equity and Purchase Intention? An Empirical Research”, Marketing Intelligence and Planning, Vol: 36, No. 7: 809–824.
  • Al-Gasawneh, J., & Al-Adamat, A. (2020), “The Mediating Role of E-Word of Mouth on The Relationship Between Content Marketing and Green Purchase Intention”, Management Science Letters, Vol.10, No.8: 1701-1708.
  • Ansu-Mensah, P. (2021), “Green Product Awareness Efect on Green Purchase Intentions of University Students’: An Emerging Market’s Perspective”, Future Business Journal, Springer, Vol: 7, No. 1: 1-13.
  • Apaydın, İ.Z. (2022), “Yeşil Ambalajlı Ürünlerin Satın Alma Niyetini Etkileyen Faktörler: Materyalizm ve Fiyat Hassasiyetinin Düzenleyici Rolü”, Yayınlanmış Yüksek Lisans Tezi, Hacettepe Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, Pazarlama Bilim Dalı: Ankara.
  • Ariffin, S., Yusof, J. M., Putit, L. & Shah, M. I. A. (2016), “Factors Influencing Perceived Quality and Repurchase Intention Towards Green Products”, Procedia Economics and Finance, Vol.37, 391-396.
  • Baran, A., Söylemez, C. & Yurdakul M. (2017). “AlgılananYeşil Kalite, AlgılananYeşil Risk ve Yeşil Marka İmajının Yeşil Marka Değeri Üzerindeki Etkisinde Yeşil Güvenin Aracılık Rolü”, Uluslararası Yönetim İktisat ve İşletme Dergisi, Vol.13, No.5: 1- 11.
  • Beneke, J., Flynn, R., Greig, T., & Mukaiwa, M. (2013), “The Influence of Perceived Product Quality, Relative Price and Risk on Customer Value and Willingness to Buy: A Study of Private Label Merchandise”, Journal of Product & Brand Management, Vol. 22, No.3: 218-228.
  • Bhaskar, P. P., & Kumar, D. P. (2016), “Customer Loyalty on e-commerce”, International Journal of Management Research and Reviews, Vol. 6, No. 12: 1661-1668.
  • Bokko, S., Worang, F. & Rumokoy, F. (2018), “The Importance-Performance Analysis of Green Perceived Value and Green Perceived Risk on Air Conditioner Product in Manado”, Journal EMBA, Vol. 6, No. 1: 171-180.
  • Bolton, R.N. & Drew, J.H. (1991), “A Multistage Model of Consumers’ Assessment of Service Quality and Value”, Journal of Consumer Research, Vol.17, No.4: 375-84.
  • Bozbay, Z., Güleç M. & Zulfugarova, N. (2019), “Çevre Dostu Ürün Satın Alma Niyetinde Algılanan Kalite, Algılanan Risk ve Güvenin Rolü”, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Vol. 21, No. 4: 1147-1171.
  • Chairy, C. & Alam, M. E. N. (2019), “The Influence of Environmental Concern, Green Perceived Knowledge, and Green Trust on Green Purchase Intention”, Journal Manajement, Vol. 10, No. 2: 131-145.
  • Chang, C. & Chen. Y. (2014), “Managing Green Brand Equity: The Perspective of perceived Risk Theory”, Qual Quant, Vol. 48, 1753-1768.
  • Chang, S-H. (2015), “The Influence of Green Viral Communications on Green Purchase Intentions: The Mediating Role of Consumers’ Susceptibility to Interpersonal Influences”, Sustainability, Vol. 7, No. 5: 4829-4849.
  • Chaniotakis, I.E & Lymperopoulos, C. (2009), “Service Quality Effect on Satisfaction and Word of Mouth in the Health Care Industry”, Managing Service Quality: An International Journal, Vol. 19, No. 2: 229-242.
  • Chen, Y.S. (2010), “The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust”, Journal of Business Ethics, Vol. 93, No. 2: 307–319.
  • Chen, Y.S., & Chang C.H. (2012), “Enhance Green Purchase Intentions: The Roles of Green Perceived Value, Green Perceived Risk, and Green Trust”, Management Decision, Vol. 50, No. 3: 502-520.
  • Chen, Y.S., Lin, C.L. & Chang, C.H. (2014), “The Influence of Greenwash on Green Word-of-Mouth (Green WOM): The Mediation Effects of Green Perceived Quality and Green Satisfaction”, Qual Quant, Vol. 48, 2411–2425.
  • Chen, Y.S., Lin, C-Y., & Weng, C-S. (2015), “The Influence of Environmental Friendliness on Green Trust: The Mediation Effects of Green Satisfaction and Green Perceived Quality”, Sustainability, Vol.7, No. 8: 10135-10152.
  • Cheung, R., Lam, A.Y.C., & Lau, M. M. (2015), “Drivers of Green Product Adoption: The Role of Green Perceived Value, Green Trust and Perceived Quality”, Journal of Global Scholars of Marketing Science, Vol. 25, No. 3: 232-245.
  • Cooper, R. B., & Zmud, R. W. (1990), “Information Technology Implementation Research: A Technological Diffusion Approach”, Management Science, Vol.36, No.2: 123-139.
  • Dehghanan H., &Bakhshandeh G. (2014), “The Impact of Green Perceived Risk on Green Purchase Behavior of Iranian Consumers”, International Journal of Management and Humanly Sciences, Vol. 3, No.2: 1349-1357.
  • Dhewi, T. S., Putra, I.W.J., Soeharto, &Wahyudi H. D., (2018), “The Influence of Green Perceived Value and Green Perceived Risk Perceptions on the Green Product Purchase Intention”, The First International Research Conference on Economics and Business, KnE Social Sciences, 411-425.
  • Diryana, I., &Kurniawan, G.I. (2015), “Brand Equity of Green Products Through Customer Trust and Customer Value”, First International Conference on Economics and Banking (ICEB-15), 372-379.
  • Doszhanov, A., & Ahmad, Z. A. (2015), “Customers’ Intention to Use Green Products: The Impact of Green Brand Dimensions and Green Perceived Value”, In SHS Web of Conferences, Vol. 18.
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  • Kim, Y., & Choi, S. M. (2005), “Antecedents of Green Purchase Behavior: An Examination of Collectivism, Environmental Concern, and PCE”, Advances in Consumer Research, Vol. 32, 592.
  • Kurniawan, G.I. &Diryana, I. (2015), “Impact on Green Purchase Intention by Brand Equity Dimension”, First International Conference on Economics and Banking (ICEB-15), pp. 380-386, Atlantis Press.
  • Kurniawan, S. (2014), “The Influence of Green Marketing on Green Satisfaction Mediated by Perceived Quality and Its Impact to Green Trust in Injection Motorcycle”, Journal The Winners, Vol.15, No.2: 85-94.
  • Leung, K., LI, W. K., & AU, Y. F. (1998), “The Impact of Customer Service and Product Value on Customer Loyalty and Purchase Behavior”, Journal of Applied Social Psychology, Vol. 28, No. 18: 1731-1741.
  • Liao Y-K., Wu W-Y., & Pham T-T. (2020), “Examining the Moderating Effects of Green Marketing and Green Psychological Benefits on Customers’ Green Attitude, Value and Purchase Intention”, Sustainability, Vol. 12, No. 18: 7461.
  • Lien, C., Wen, M., Huang, L., & Wu, K. (2015), “Online Hotel Booking: The Effects of Brand Image, Price, Trust and Value on Purchase Intentions”, Asia-Pacific Management Review, Vol. 20, 210-218.
  • Lin, J., Lobo, A., & Leckie, C. (2017), “The Role of Benefits and Transparency in Shaping Consumers’ Green Perceived Value, Self-Brand Connection and Brand Loyalty”, Journal of Retailing and Consumer Services, Vol. 35, 133-141.
  • Mahmood U., Siddiqui H., & Tahir A. (2014), “An Empirical Study about Green Purchase Intentions”, Journal of Sociological Research, Vol. 5, No. 1: 290-305.
  • Mansoor M., & Noor U. (2019), “Determinants of Green Purchase Intentions: Positive Word of Mouth as Moderator”, Journal of Business & Economics, Vol. 11, No. 2: 143-160.
  • Martin W.C, & Lueg, J. E. (2013), “Modeling Word-of-Mouth Usage”, Journal of Business Research, Vol. 66, No. 7: 801-808.
  • Mohseni, S., Jayashree, S., Rezaei, S., Kasim, A., & Okumus, F. (2018), “Attracting Tourists to Travel Companies’ Websites: The Structural Relationship Between Website Brand, Personal Value, Shopping Experience, Perceived Risk and Purchase Intention”, Current Issues in Tourism, Vol. 21, No. 6: 616-645.
  • Morrow, J. L. J., Hansen, M. H., & Pearson, A. W. (2004), “The Cognitive and Affective Antecedent of General Trust within Cooperative Organisations”, Journal of Managerial Issue, Vol.16, No. 1: 48-64.
  • Papista, E., & Krystallis, A. (2013), “Investigating the Types of Value and Cost of Green Brands: Proposition of a Conceptual Framework”, Journal of Business Ethics, Vol.115, No.1: 75-92.
  • Patterson, P. G., & Spreng, R. A. (1997), “Modelling the Relationship Between Perceived Value, Satisfaction and Repurchase Intentions in A Business-to-Business, Services Context: An Empirical Examination”, International Journal of Service Industry Management, Vol. 8, No. 5: 414-434.
  • Peter, J.P., & Ryan, M.J. (1976), “An Investigation of Perceived Risk at The Brand Level”, Journal of Marketing Research, Vol. 13, No. 2: 184-9.
  • Rahbar, E., & Wahid, N. A. (2011), “Investigation of Green marketing Tools' Effect on Consumers' Purchase Behavior”, Business Strategy Series, Green Purchase Intention of Laundry Detergent Powder in Presence of Eco-Friendly Brand, Global Business and Management Research Vol.12, No. 2: 73-83.
  • Rahim, R.A., Sulaiman, Z., Chin, T.A. & Zaidin, N. (2015), “E-WOM Review Adoption and Green Purchase Intention: The Application of Source Credibility Theory (SCT)”, Journal of Computational and Theoretical Nanoscience, Vol.21, No.6: 2150-2154.
  • Rahim, R.A., Sulaiman, Z., Chin, T.A., MohdArif, M.S., & Abdul Hamid, M.H. (2017), “E-WOM Review Adoption: Consumers’ Demographic Profile Influence on Green Purchase Intention”, IOP Conference Series: Materials Science and Engineering, 215.
  • Ramayah, T., Cheah, J., Chuan, F., Ting, H. ve Memon, M. A. (2018), “Partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.0: An updated and practical guide to statistical analysis”, Kuala Lumpur, Pearson Limited.
  • Rizwan M., Mahmood U., Siddiqui H., & Thair A., (2014), “An Empirical Study About Green Purchase Intentions”, Journal of Sociological Research, Vol. 5, No. 1: 290-305.
  • Rotter, J.B. (1971), “Generalized Expectancies for Interpersonal Trust”, America Psychologist, Vol. 26, No. 5: 443-450.
  • Tarabieh, S.M.Z.A., (2021), “The Impact of Greenwash Practices Over Green Purchase Intention: The Mediating Effects of Green Confusion, Green Perceived Risk, and Green Trust”, Management Science Letters, 11: 451-464.
  • Toor A., Husnain M., & Hussain T. (2017), “The Impact of Social Network Marketing on Consumer Purchase Intention in Pakistan: Consumer Engagement as a Mediator”, Asian Journal of Business and Accounting, Vol. 10, No. 1: 167-199.
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  • Uzundal, E. (2019), “Yeşil Ürün Farkındalığının Satın Alma Niyeti Üzerine Etkisinde Yeşil Güvenin Aracılık Rolü”, Yayınlanmış Yüksek Lisans Tezi, Düzce Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı: Düzce.
  • Vazifehdoust, H., Taleghani, M., Esmaeilpour, F., Nazari, K. & Khadang, M. (2013), “Purchasing Green to Become Greener: Factors Influence Consumers’ Green Purchasing Behavior”, Management Science Letters, Vol.3: 2489-2500.
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  • Yan, X., Shah, A. M., Zhai, L., Khan, S., & Shah, S. A. A. (2018, January). “Impact of Mobile Electronic Word of Mouth (EWOM) on Consumers Purchase Intentions in the Fast-Causal Restaurant Industry in Indonesia”, Proceedings of the 51st Hawaii International Conference on System Sciences.
  • Yang, J., Kim, W., Amblee, N., & Jeong, J. (2012). “The Heterogeneous Effect of WOM on Product Sales: Why the Effect of WOM Valence is Mixed?”, European Journal of Marketing, Vol. 46, No. 11/12: 1523-1538.
  • Yapraklı, T.Ş. & Yıldız, T. (2018), “Yeşil Aklamanın Algılanan Risk, Kalite ve Memnuniyet Üzerindeki Etkisi”, Kafkas Üniversitesi İİBF Dergisi, Vol.9, No.18:359-378.
  • Yıldız, E. (2020), “Müşteri Vatandaşlığı Davranışlarının Müşteri İlgisi ve Algılanan Müşteri Değeri Üzerindeki Etkileri: İnternet Servis Sağlayıcı Firmalar Üzerine Bir Araştırma”, International European Journal of Managerial Research Dergisi, Vol. 4, No. 6: 91-113.
  • Yıldız, E., & Kırmızıbiber A., (2019), “Yeşil Aklamanın MarkaDeğeri Üzerindeki Etileri: Otomobil Markaları Üzerine Bir Uygulama”, Gümüşhane Üniversitesi İletişim Fakültesi Elektronik Dergisi, Vol. 7, No. 2: 566-584.
  • Zeithaml, V.A., (1998), “Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence”, Journal of Marketing, Vol. 52, No. 3: 2-22.
  • Zhang, L., Li, D., Cao, C., & Huang, S. (2018), “The Influence of Greenwashing Perception on Green Purchasing Intentions: The Mediating Role of Green Word-of-Mouth and Moderating Role of Green Concern”, Journal of Cleaner Production, Vol.187, 740-750.
  • Zhao, M., & Xie, J. (2011), “Effects of Social and Temporal Distance on Consumers’ Responses to Peer Recommendations”, Journal of Marketing Research, Vol. 48, No. 3: 486-496.
  • Zhuang, W., Cumiskey, K. J., Xiao, Q., & Alford, B. L. (2010), “The Impact of Perceived Value on Behavior Intention: An Empirical Study”, Journal of Global Business Management, Vol. 6, No. 2: 1-7.
  • Zulfanizy, K., & Wahyono W. (2019), “The Influence of Green Perceived Value, Risk and Quality Toward Green Purchase Intention Through Green Trust”, Management Analysis Journal, Vol. 8, No. 1: 79-89.
Toplam 85 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Leyla Gödekmerdan Önder 0000-0003-1969-8843

Arzu Deniz Çakıroğlu 0000-0003-4260-0373

Yayımlanma Tarihi 1 Nisan 2023
Gönderilme Tarihi 20 Ocak 2023
Yayımlandığı Sayı Yıl 2023

Kaynak Göster

APA Gödekmerdan Önder, L., & Deniz Çakıroğlu, A. (2023). Factors Affecting Green Purchase Intention: An Integrated Model. Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 18(1), 271-288. https://doi.org/10.17153/oguiibf.1239741