The Mediating Role of Organizational Identification on the Effects of Perceived External Prestige on Emotional Labor: A Research in Lodging Companies

Öz

The purpose of the study is to investigate the mediating role of organizational identification on the effects of external prestige perceptions of employees in lodging companies on their emotional labor.506 employees who working in four and five-star lodging companies that certified tourism business in Nevsehir were included in the study. The data used in the research were collected by questionnaire method applied to employees. For the analysis of the data, statistical analysis methods such as central tendency measures, confirmatory factor analysis, correlation analysis and structural equation modeling were used. According to the results, the intra-group identification is full mediating effect on emotive dissonance and partial mediating effect on emotive effort. Finally, some suggestions were made to both the researchers and the managers by evaluating the results of the findings in organizational contexts.

Anahtar Kelimeler

• Perceived External Prestige,Organizational Identification,Emotional Labor,Mediating Role,Structural Equation Model,Lodging Companies,Nevsehir

Algılanan Dışsal Prestijin Duygusal Emek Üzerindeki Etkisinde Örgütsel Özdeşleşmenin Aracılık Rolü: Konaklama İşletmelerinde Bir Araştırma

Öz

Bu çalışmanın amacı, konaklama işletmelerindeki işgörenlerin dışsal prestij algılarının sergiledikleri duygusal emek üzerindeki etkisinde örgütsel özdeşleşmenin aracılık rolünü ortaya koymaktır. Nevşehir ilinde bulunan turizm işletme belgeli dört ve beş yıldızlı konaklama işletmelerinde çalışan 506 işgören alan araştırmasına dâhil edilmiştir. Araştırmada kullanılan veriler, işgörenlere uygulanan anket yöntemi ile toplanmıştır. Verilerin analizi için merkezi eğilim ölçüleri, doğrulayıcı faktör analizi, korelasyon analizi ve yapısal eşitlik modellemesi gibi istatistiksel analiz yöntemleri kullanılmıştır. Elde edilen bulgulara göre, grup içi özdeşleşmenin duygusal çelişki üzerinde tam aracılık, duygusal çaba üzerinde ise kısmi aracılık etkisi bulunmaktadır. Son olarak, ulaşılan bulguların örgütsel ortamlarda doğurabileceği sonuçlar değerlendirilerek, gerek araştırmacılara gerekse yöneticilere birtakım önerilerde bulunulmuştur.

Anahtar Kelimeler

• Algılanan Dışsal Prestij,Örgütsel Özdeşleşme,Duygusal Emek,Aracılık Rolü,Yapısal Eşitlik Modeli,Konaklama İşletmeleri,Nevşehir

Kaynakça

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