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Kötü Haber Yönetiminin Davranış Kodları

Yıl 2016, Cilt: 11 Sayı: 1, 187 - 206, 01.04.2016

Öz

Yöneticilerin kötü haberlerle sıklıkla karşılaşıyor oldukları bilinen bir gerçektir. Öncelikle sosyoloji ve psikoloji gibi davranış bilimleri kapsamında tartışılmaya yönetiminin Türkiye’deki yöneticilerin zihninde nasıl davranışsal kodlar içerdiği merak konusudur. Türkiye’deki yöneticilerin anlamlı düzeyde kötü haber yönetimi deneyimine sahip olabileceği düşüncesiyle 26 üst ve orta kademe yöneticiyle görüşülmüştür. Nitel bir araştırma şeklinde yapılandırılan bu çalışmada derinlemesine ve yüz yüze mülakat yöntemiyle veriler toplanmış ve tematik analize tabi tutulmuştur. Elde edilen sonuçlara göre yazında adı geçen iletişim ve liderlik gibi davranış konularına ek olarak kötü haber yönetiminin motivasyon, takım çalışması, stres yönetimi, bağlılık ve güven gibi önemli davranış kavramlarını da içerdiği belirlenmiştir

Kaynakça

  • Ackley, D. (1992), “The Secret of Communicating Bad News to Employees”, IABC Communication World, August Issue, pp.1-4.
  • Altunışık, R., Coşkun, R., Bayraktaroğlu, S. ve Yıldırım, E. (2005), Sosyal Bilimlerde Araştırma Yöntemleri: SPSS Uygulamalı, 4. bs. Sakarya.
  • Arnold, S.J. ve Koczwara, B. (2006), “Breaking Bad News: Learning Through Experience”, Journal of Clinical Oncology, 24(21):5098-5100.
  • Back, A.L., Arnold, R.M.., Baile, W.F., Tulsky, J.A. ve Fryer-Edwards, K. (2005), “Approaching Difficult Communication Tasks in Oncology”, CA Cancer Journal for Clinicians, 55(3):164-177.
  • Barclay, J.S., Blackhall, L.J ve Tulsky, J.A. (2007), “Communication Strategies and Cultural Issues in the Delivery of Bad News”, Journal of Palliative Medicine, 10(4):958-977.
  • Baumeister, R.F., Bratslavsky, E., Finkenauer, C. ve Vohs, K.D. (2001), “Bad is stronger than good”, Review of General Psychology, 5(4):323-370.
  • Bies, R.J. (2010), “Leading Change in the Era of Bad News: Dealing with Anger, Distust, and Revenge in the Workplace”, Paper presented at the ProSci Global Conference, Las Vegas, NV, 1-7.
  • Bies, R.J. (2013), “The Delivery of Bad News in Organizations: A Framework for Analysis”, Journal of Management, 39(1):136-162.
  • Blackhall, L.J., Frank, G., Murphy, S. ve Michel, V. (2001), “Bioethics in a different tongue: The case of truth-telling”, Journal of Urban Health, 78(1):59-71
  • Buckman, R. (2005), “Breaking Bad News: The SPIKES Strategy”, Community Oncology, 2(2):138-142.
  • Fallowfield, L. ve Jenkins, V. (2004), “Communicating Sad, Bad, and Difficult News in Medicine”, Lancet, 363:312-319.
  • Hornby, P. ve Symon, G. (1994), Tracer Studies, in C. Cassell and G. Symon (eds) Qualitative methods in Organisational Research: A Practical Guide, Sage, London, 167-186.
  • Izraeli, D.M. ve Jick, T.D. (1986), The art of saying no: Linking power to culture. Organization Studies, 7:171-192.
  • King, N. (2006), Using Templates in The Thematic Analysis of Text, in Essential Guide to Qualitative Methods in Organizational Research, edited by Catherine Cassell and Gillian Symon, Sage Publication.
  • King, N. (2009), What is Template Analysis?, http://www.hud.ac.uk/hhs/research/template_analysis/whatis.htm , 13.11.2009.
  • Kothari S.P., Shu, S. ve Wysocki, P.D. (2009), “Do managers withhold bad news?”, Journal of Accounting Research, 47(1):241-276.
  • Kramer, P. (1998), “Doctors Discuss How to Break Bad News?”, Asco Daily News, 1, 8-9.
  • Lohr, S. (2010), Ekonomideki Yükselişe Rağmen İnsanlar Hala İş konusunda Endişeli, Edt. Anthony Giddens, Sosyoloji Başlangıç Okumaları, Say yayıncılık.
  • Matsumura,S., Bito, S., Liu, H., Kahn, K., Fukuhara, S., KAgawa-Singer, M. And Wenger, N. (2002), “Acculturation of Attitudes Toward End-of-life Care: A Crosscultural Survey of Japanese Americans and Japanese”, Journal of General Internal Medicine, 17:531–539
  • Meredith, C., Symonds, P., Webster, L., Lamont, D., Pyper, E., Gillis, R. (1996), “Information needs of cancer patients in west Scotland: cross sectional survey of patients' views”, BMJ, 313:724
  • Patton, M.Q. (2002), Qualitative Evaluation and Research Methods, 3 edn, Sage Publication, Thousand Oaks, California.
  • Ptacek, J.T. ve Eberhardt, T.L. (1996), “Breaking Bad News: A Review of the Literatüre”, Journal of the American Medical Association, 276:496-502.
  • Punch, K.F. (2005), Introduction to Social Research–Quantitative & Qualitative Approaches. London: Sage.
  • Seidman, I. (1998), Interviewing as Qualitative Research, A Guide for Researchers in Education and Social Sciences, Teachers College Press, NewYork.
  • Skinner, D.J. (1994), “Why firms voluntarily disclose bad news?”, Journal of Accounting Research, 32(1).
  • Stewart, C.J. ve Cash, W.B. (1985), Interviewing, Dubuque: Brown Publishers. TDK, (2011), Büyük Türkçe Sözlük, http://www.tdk.gov.tr/TR/.
  • Verrecchia, R.E. (1983), Discretionary Disclosure, Journal of Accounting and Economics, 5:179-94.
  • Yick , A.G. ve Gupta , R. ( 2002 ), “Chinese cultural dimensions of death, dying, and bereavement: focus group findings”, J Cult Divers, 9(2):32–42.
  • Yıldırım, A.ve Şimşek, H. (2006), Nitel Araştırma Yöntemleri, Seçkin Yayıncılık, Ankara.

The Behavioral Codes of Bad News Management

Yıl 2016, Cilt: 11 Sayı: 1, 187 - 206, 01.04.2016

Öz

It is a known reality that managers often encounter bad news. Bad news management concept initially discussed on the context of sociology and psychology as behavioral sciences. In the current research, the perspective of managers in Turkey on behavioral content of bad news management was examined. To answer this question, 26 top and middle managers who had significant experiences on bad news management participated to the research in Turkey which has a developing country profile. Data was collected with face to face interviews and analyzed with thematic analyzing method in the current research which was structured as a qualitative research. The results reveal that in addition to the leadership discussed in the previous studies, more behavioral concepts such as motivation, team working, stress management, commitment and trust were involved in bad news management

Kaynakça

  • Ackley, D. (1992), “The Secret of Communicating Bad News to Employees”, IABC Communication World, August Issue, pp.1-4.
  • Altunışık, R., Coşkun, R., Bayraktaroğlu, S. ve Yıldırım, E. (2005), Sosyal Bilimlerde Araştırma Yöntemleri: SPSS Uygulamalı, 4. bs. Sakarya.
  • Arnold, S.J. ve Koczwara, B. (2006), “Breaking Bad News: Learning Through Experience”, Journal of Clinical Oncology, 24(21):5098-5100.
  • Back, A.L., Arnold, R.M.., Baile, W.F., Tulsky, J.A. ve Fryer-Edwards, K. (2005), “Approaching Difficult Communication Tasks in Oncology”, CA Cancer Journal for Clinicians, 55(3):164-177.
  • Barclay, J.S., Blackhall, L.J ve Tulsky, J.A. (2007), “Communication Strategies and Cultural Issues in the Delivery of Bad News”, Journal of Palliative Medicine, 10(4):958-977.
  • Baumeister, R.F., Bratslavsky, E., Finkenauer, C. ve Vohs, K.D. (2001), “Bad is stronger than good”, Review of General Psychology, 5(4):323-370.
  • Bies, R.J. (2010), “Leading Change in the Era of Bad News: Dealing with Anger, Distust, and Revenge in the Workplace”, Paper presented at the ProSci Global Conference, Las Vegas, NV, 1-7.
  • Bies, R.J. (2013), “The Delivery of Bad News in Organizations: A Framework for Analysis”, Journal of Management, 39(1):136-162.
  • Blackhall, L.J., Frank, G., Murphy, S. ve Michel, V. (2001), “Bioethics in a different tongue: The case of truth-telling”, Journal of Urban Health, 78(1):59-71
  • Buckman, R. (2005), “Breaking Bad News: The SPIKES Strategy”, Community Oncology, 2(2):138-142.
  • Fallowfield, L. ve Jenkins, V. (2004), “Communicating Sad, Bad, and Difficult News in Medicine”, Lancet, 363:312-319.
  • Hornby, P. ve Symon, G. (1994), Tracer Studies, in C. Cassell and G. Symon (eds) Qualitative methods in Organisational Research: A Practical Guide, Sage, London, 167-186.
  • Izraeli, D.M. ve Jick, T.D. (1986), The art of saying no: Linking power to culture. Organization Studies, 7:171-192.
  • King, N. (2006), Using Templates in The Thematic Analysis of Text, in Essential Guide to Qualitative Methods in Organizational Research, edited by Catherine Cassell and Gillian Symon, Sage Publication.
  • King, N. (2009), What is Template Analysis?, http://www.hud.ac.uk/hhs/research/template_analysis/whatis.htm , 13.11.2009.
  • Kothari S.P., Shu, S. ve Wysocki, P.D. (2009), “Do managers withhold bad news?”, Journal of Accounting Research, 47(1):241-276.
  • Kramer, P. (1998), “Doctors Discuss How to Break Bad News?”, Asco Daily News, 1, 8-9.
  • Lohr, S. (2010), Ekonomideki Yükselişe Rağmen İnsanlar Hala İş konusunda Endişeli, Edt. Anthony Giddens, Sosyoloji Başlangıç Okumaları, Say yayıncılık.
  • Matsumura,S., Bito, S., Liu, H., Kahn, K., Fukuhara, S., KAgawa-Singer, M. And Wenger, N. (2002), “Acculturation of Attitudes Toward End-of-life Care: A Crosscultural Survey of Japanese Americans and Japanese”, Journal of General Internal Medicine, 17:531–539
  • Meredith, C., Symonds, P., Webster, L., Lamont, D., Pyper, E., Gillis, R. (1996), “Information needs of cancer patients in west Scotland: cross sectional survey of patients' views”, BMJ, 313:724
  • Patton, M.Q. (2002), Qualitative Evaluation and Research Methods, 3 edn, Sage Publication, Thousand Oaks, California.
  • Ptacek, J.T. ve Eberhardt, T.L. (1996), “Breaking Bad News: A Review of the Literatüre”, Journal of the American Medical Association, 276:496-502.
  • Punch, K.F. (2005), Introduction to Social Research–Quantitative & Qualitative Approaches. London: Sage.
  • Seidman, I. (1998), Interviewing as Qualitative Research, A Guide for Researchers in Education and Social Sciences, Teachers College Press, NewYork.
  • Skinner, D.J. (1994), “Why firms voluntarily disclose bad news?”, Journal of Accounting Research, 32(1).
  • Stewart, C.J. ve Cash, W.B. (1985), Interviewing, Dubuque: Brown Publishers. TDK, (2011), Büyük Türkçe Sözlük, http://www.tdk.gov.tr/TR/.
  • Verrecchia, R.E. (1983), Discretionary Disclosure, Journal of Accounting and Economics, 5:179-94.
  • Yick , A.G. ve Gupta , R. ( 2002 ), “Chinese cultural dimensions of death, dying, and bereavement: focus group findings”, J Cult Divers, 9(2):32–42.
  • Yıldırım, A.ve Şimşek, H. (2006), Nitel Araştırma Yöntemleri, Seçkin Yayıncılık, Ankara.
Toplam 29 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Sümeyra Alpaslan Danışman Bu kişi benim

Yayımlanma Tarihi 1 Nisan 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 11 Sayı: 1

Kaynak Göster

APA Alpaslan Danışman, S. (2016). Kötü Haber Yönetiminin Davranış Kodları. Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 11(1), 187-206.