Kariyer Tatmininin Örgütsel Vatandaşlık Davranışına Etkisinde Örgütsel Bağlılığın ve İş Tatmininin Aracılık Rolü

Yıl 2021, Cilt: 16 Sayı: 2, 276 - 299, 01.08.2021

İbrahim Rençber Celil Koparal

https://doi.org/10.17153/oguiibf.875961

Cited By: 2

Öz

Bu çalışma, kariyer tatmininin örgütsel vatandaşlık davranışına etkisinde örgütsel bağlılığın ve iş tatmininin aracılık rolünü araştırmayı amaçlamaktadır. Araştırma, İzmir/Kemalpaşa Organize Sanayi Bölgesinde faaliyet gösteren özel sektör işletmelerden kolayda örnekleme yöntemi ile seçilen beyaz yakalı çalışanlar üzerinde gerçekleştirilmiştir. Değişkenler arasındaki ilişkilerin incelenmesine yönelik olarak değerlendirmeye alınan 308 adet anketin verileri, yapısal eşitlik modellemesi tekniği kullanılarak IBM AMOS 24 istatistik programı ile analiz edilmiştir. Elde edilen bulgular, kariyer tatmininin örgütsel vatandaşlık davranışı boyutlarından yardımseverlik, nezaket tabanlı bilgilendirme ve centilmenlik üzerinde olumlu etkisinin bulunduğunu göstermiştir. Ayrıca bu ilişkiye yalnızca duygusal bağlılık ve iş tatmini değişkenlerinin aracılık ettikleri tespit edilmiştir.

Anahtar Kelimeler

Kariyer Tatmini, Örgütsel Vatandaşlık Davranışı, Örgütsel Bağlılık, İş Tatmini, Yapısal Eşitlik Modellemesi

The Mediating Roles of Organizational Commitment and Job Satisfaction in the Effect of Career Satisfaction on Organizational Citizenship Behavior

Öz

This study aims to examine whether organizational commitment and job satisfaction have mediating roles in the effect of career satisfaction on organizational citizenship behavior. The study was carried out on white-collar workers who were chosen through convenience sampling from private sector companies operating in İzmir/Kemalpaşa Organized Industrial Zone, Turkey. The data from 308 employees were analyzed via structural equation modeling techniques at the IBM Amos 24 statistical program. The results indicated that career satisfaction had a positive effect on the sportsmanship, courtesy, and altruism dimension of organizational citizenship behavior. Also, it was found that job satisfaction and only affective commitment had mediating roles in this relationship.

Anahtar Kelimeler

Career Satisfaction, Organizational Citizenship Behavior, Organizational Commitment, Job Satisfaction, Structural Equation Modeling

Kaynakça

• Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18.
• Altaş, S. S., & Çekmecelioğlu, H. G. (2007). İş tatmini, örgütsel bağlılık ve örgütsel vatandaşlık davranışının iş performansı üzerindeki etkileri: Bir araştırma. Öneri Dergisi, 7(28), 47–57.
• Arbuckle, J. L. (2016). Amos (Version 24.0) [Computer Program]. Chicago: IBM SPSS.
• Avcı, U., & Turunç, Ö. (2012). Dönüşümcü liderlik ve örgüte güvenin kariyer memnuniyetine etkisi: Lider-üye etkileşiminin aracılık rolü. Uluslararası Alanya İşletme Fakültesi Dergisi, 4(2), 45–55.
• Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship". The Academy of Management Journal, 26(4), 587–595.
• Bayarçelik, E. B., & Fındıklı, M. A. (2016). The mediating effect of job satisfaction on the relation between organizational justice perception and intention to leave. Procedia-Social and Behavioral Sciences, 235, 403–411 .
• Bitmiş, M. G., Sökmen, A., & Turgut, H. (2014). Örgütsel vatandaşlık davranışı ölçeği: Geçerlilik ve güvenilirliğinin yeniden değerlendirilmesi. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 16(2), 1–14.
• Blau, P. M. (1964). Exchange and power in social life. New York: John Wiley.
• Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71–98). San Francisco: Jossey Bass.
• Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10(2), 99–109.
• Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. The Academy of Management Review, 11(4), 710–725.
• Cantarelli, P., Belardinelli, P., & Belle, N. (2016). A meta-analysis of job satisfaction correlates in the public administration literature. Review of Public Personnel Administration, 36(2), 115–144.
• Chen, F. C., Ku, E. C. S., Shyr, Y. H., Chen, F. H., & Chou, S. S. (2009). Job demand, emotional awareness, and job satisfaction in internships: The moderating effect of social support. Social Behavior and Personality, 37(10), 1429–1440.
• Chughtai, A., & Zafar, S. (2006). Antecedents and consequences of organizational commitment among Pakistani University teachers. Applied Human Resource Management Research, 11(1), 39–64.
• Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: A meta-analytic test of social. Journal of Applied Psychology, 98(2), 199–236.
• Çetin, F. (2011). Örgütsel vatandaşlık davranışlarının açıklanmasında örgütsel bağlılık, iş tatmini, kişilik ve örgüt kültürünün rolü (Doktora Tezi). Ankara Üniversitesi, Ankara.
• Dash, S., & Pradhan, R. K. (2014). Determinants and consequences of organizational citizenship behavior: A theoretical framework for ındian manufacturing organizations. International Journal of Business and Management Invention, 3(1), 17–27.
• Dyke, L., & Duxbury, L. (2011). The implications of subjective career success. Journal for Labour Market Research, 43(3), 219–229.
• Emerson, R. M. (1976). Social exchange theory. Annual Review of Sociology, 2, 335–362.
• Feather, N. T., & Rauter, K.A. (2004). Organizational citizenship behaviors in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77(1), 81–94.
• Foote, D. A., & Tang, T. L. P. (2008). Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self-directed teams? Management Decision, 46(6), 933–947.
• Gautam, T., Van Dick, R., Wagner, U., Upadhyay, N., & Davis, A. J. (2005). Organizational citizenship behavior and organizational commitment in Nepal. Asian Journal of Social Psychology, 8(3), 305–314.
• George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310–329. Gouldner, A. W (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161–178.
• Greenhaus, J. H., Parasuraman, S., & Wormley, W. M. (1990). Effect of race on organizational experiences, job performance evaluations, and career outcomes. Academy of Management Journal, 33(1), 64–86.
• Grego-Planer, D. (2019). The relationship between organizational commitment and organizational citizenship behaviors in the public and private sectors. Sustainability, MDPI, 11(22), 1–20.
• Hair Jr., J. F., Black, W. C., Babin, W. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Harlow, UK: Pearson.
• Hall, D. T. (2002). Careers in and out of organizations. Thousand Oaks, CA: Sage Publications, Inc.
• Harrington, D. (2009). Confirmatory factor analysis. New York: Oxford University Press.
• Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76(4), 408–420.
• Heslin, P. A. (2005). Conceptualizing and evaluating career success. Journal of Organizational Behavior, 26(2), 113–136.
• Hirschi, A., Nagy, N., Baumeler, F., Johnston, C. S., & Spurk, D. (2017). Assessing key predictors of career success: Development and validation of the career resources questionnaire. Journal of Career Assessment, 26(2), 338–358.
• Hsu, M. S., & Tsai, Y. Y. (2014). Career satisfaction and organizational commitment among hotel employees in Taiwan. Journal of Hotel & Business Management, 3(1).
• Jain, A. K., Giga, S. I., & Cooper, C. L. (2013). Stress, health, and well-being: The mediating role of employee and organizational commitment. International Journal of Environmental Research and Public Health, 10(10), 4907–4924.
• Jalagat, R. (2018). Job performance, job satisfaction, and motivation: A critical review of their relationship. International Journal of Advances in Management and Economics, 5(6), 36–43.
• Joo, B., & Park, S. (2010). Career satisfaction, organizational commitment, and turnover intention: The effects of goal orientation, organizational learning culture, and developmental feedback. Leadership & Organization Development Journal, 31(6), 482–500.
• Jöreskog, K. G., & Sörbom, D. (2015). LISREL 9.20 for Windows [Computer software]. Scientific Software International, Inc.
• Judge, T. A., Cable, D. M., Boudreau, J. W., & Bretz Jr, R. D. (1995). An empirical investigation of the predictors of executive career success. Personnel Psychology, 48(3), 485–519.
• Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376–407.
• Kacmar, K. M., Carlson, D. S., & Brymer, R. A. (1999). Antecedents and consequences of organizational commitment: A comparison of two scales. Educational and Psychological Measurement, 59(6), 976–994.
• Karatepe, O. M. (2012). Perceived organizational support, career satisfaction, and performance outcomes: A study of hotel employees in Cameroon. International Journal of Contemporary Hospitality Management, 24(5), 735–752.
• Khan, S. K., & Rashid, M. Z. A. (2012). The mediating effect of organizational commitment in the organizational culture, leadership, and organizational justice relationship with organizational citizenship behavior: A study of academicians in private higher learning institutions in Malaysia. International Journal of Business and Social Science, 3(8), 835–91.
• Kline, R. B. (2016). Principles and practice of structural equation modeling (4th ed.). New York: The Gilford Press.
• Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37(3), 656–669.
• Kuchinke, K. P., Kang, H., & Oh, S. (2008). The influence of work values on job and career satisfaction, and organizational commitment among Korean professional-level employees. Asia Pacific Education Review, 9(4), 552–564.
• Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago, IL: Rand McNally.
• Luthans, F. (2011). Organizational behavior: An evidence based approach (12th ed.). New York: McGraw-Hill.
• Lounsbury, J. W., Park, S. H., Sundstrom, E., Williamson, J. M., & Pemberton, A. E. (2004). Personality, career satisfaction, and life satisfaction: Test of a directional model. Journal of Career Assessment, 12(4), 395–406.
• Lounsbury, J. W. (2006). Career satisfaction. In J. H. Greenhaus & G. A. Callanan (Eds.), Encyclopedia of career development (pp. 142–146). Thousand Oaks, CA: Sage Publications.
• MacKenzie, S. B., Podsakoff, P. M., & Ahearne, M. (1998). Some possible antecedents and consequences of in-role and extra-role salesperson performance. Journal of Marketing, 62(3), 87–98.
• Martins, L. L., Eddleston, K. A. & Veiga, J. F. (2002). Moderators of the relationship between work-family conflict and career satisfaction. The Academy of Management Journal, 45(2), 399–409.
• Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents correlate, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171–194.
• Maxwell, S. E., & Cole, D. A. (2007). Bias in cross-sectional analyses of longitudinal mediation. Psychological Methods, 12(1), 23–44.
• Mehboob, F., & Bhutto, N. A. (2012). Job satisfaction as a predictor of organizational citizenship behavior a study of faculty members at business institutes. Interdisciplinary Journal of Contemporary Research In Business, 3(9), 1447–1455.
• Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.
• Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551.
• Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20–52.
• Motaung, T. L., & Radebe, P. Q. (2019). Organisational commitment and job satisfaction as antecedents of organisational citizenship behaviour. Journal of Economics and Behavioral Studies, 10(6A), 109–122.
• Nabi, G. (1999). An investigation into the differential profile of predictors of objective and subjective career success, Career Development International, 4(4), 212–225.
• Netemeyer, R. G., Boles, J. S., McKee, D. O., & McMurrian, R. (1997). An investigation into the antecedents of organizational citizenship behaviors in a personal selling context. Journal of Marketing, 61(3), 85–98.
• Ng, T. W. H., Eby, L. T., Sorensen, K. L., & Feldman, D. C. (2005). Predictors of objective and subjective career success: A meta-analysis. Personnel Psychology, 58(2), 367–408.
• Nguni, S., Sleegers, P., & Denessen, E. (2006) Transformational and transactional leadership effects on teachers' job satisfaction, organizational commitment, and organizational citizenship behavior in primary schools: The Tanzanian case. School Effectiveness and School Improvement, 17(2), 145–177.
• Organ, D. W. (1997). Organizational citizenship behavior: It's constructed clean-up time. Human Performance, 10(2), 85–97.
• Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior, Personnel Psychology, 48(4), 775–802.
• Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142.
• Podsakoff, P. M., & MacKenzie, S. B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31(3), 351–363.
• Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestion for future research. Human Performance, 10(2), 133–151.
• Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563.
• Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology, 88(5), 879–903.
• Prasetio, A. P., Yuniarsih, T., & Ahman, E. (2017). Job satisfaction, organizational commitment, and organizational citizenship behaviour in state-owned banking. Universal Journal of Management, 5(1), 32–38.
• Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891.
• Rageb, M. A., Abd-El-Salam, E. M., El-Samadicy, A., & Farid, S. (2013). Organizational commitment, job satisfaction, and job performance as a mediator between role stressors and turnover intentions a study from an Egyptian cultural perspective. International Journal of Business and Economic Development, 1(1), 34–54.
• Rasdi, R. M., Ismail, M., & Garavan, T. N. (2011). Predicting Malaysian managers' objective and subjective career success. The International Journal of Human Resource Management, 22(17), 3528–3549.
• Robbins, S. P., & Judge, T. A. (2013). Organizational behavior (15th ed.). Pearson.
• Rousseau, D. M. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Newbury Park, CA: Sage Publications, Inc.
• Schumacker, R. E., & Lomax, R. G. (2004). A beginner's guide to structural equation modeling (2nd ed.). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
• Shore, L. M., Tetrick, L. E., Lynch, P., & Barksdale, K. (2006). Social and economic exchange: Construct development and validation. Journal of Applied Social Psychology, 36(4), 837–867.
• Simo, P., Enache, M., Sallan Leyes, J. M., & Fernandez Alarcon, V. (2010). Analysis of the relation between subjective career success, organizational commitment, and the intention to leave the organization, Transylvanian Review of Administrative Sciences2, 29E, 144–158.
• Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663.
• Şimşek, M. Ş. ve Soysal, A. (2016). Örgütlerde kariyer yönetimi. In M. Ş. Şimşek, A. Çelik and A. Akatay (Eds.), İnsan kaynakları yönetimi ve kariyer uygulamaları (pp. 153–210). Konya: Eğitim yayınevi.
• Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta‐analytic findings. Personnel Psychology, 46(2), 259–293.
• Tsai, Y., & Wu, S. W. (2010). The relationships between organizational citizenship behavior, job satisfaction, and turnover intention. Journal of Clinical Nursing, 19(23–24), 3564–3574.
• Turunç, Ö., & Çelik, M. (2012). İş tatmini-kişi örgüt uyumu ve amire güven- kişi-örgüt uyumu ilişkisinde dağıtım adaletinin düzenleyici rolü. ISGUC, The Journal of Industrial Relations and Human Resources, 14(2), 57–78.
• Van Dyne, L., Cummings, L. L., & McLean Parks, J. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity. Research in Organizational Behavior, 17, 215–285.
• Vroom, V. H. (1964). Work and motivation. New York: Wiley.
• Wasti, S. A. (2000). Örgütsel bağlılığı belirleyen evrensel ve kültürel etmenler: Türk kültürüne bir bakış. In Z. Aycan (Ed.), Türkiye’de yönetim, liderlik ve insan kaynakları uygulamaları (pp. 201–224). Ankara: Türk Psikologlar Derneği Yayınları.
• Wasti, S. A. (2003). Organizational commitment, turnover intentions, and the influence of cultural values. Journal of Occupational and Organizational Psychology, 76(3), 303–321.
• Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 18, pp. 1–74). Greenwich, CT: JAI Press.
• Williamson, J., Pemberton, A., & Lounsbury, J. (2005). An investigation of career and job satisfaction in relation to personality traits of information professionals. The Library Quarterly, 75(2), 122–141.
• Williams, J., & MacKinnon, D. P. (2008). Resampling and distribution of the product methods for testing indirect effects in complex models. Structural Equation Modeling, 15(1), 23–51.
• Wright, T. A., & Bonett, D. G. (2007). Job satisfaction and psychological well-being as nonadditive predictors of workplace turnover. Journal of Management, 33(2), 141–160.
• Yang, J. T. (2010). Antecedents and consequences of job satisfaction in the hotel industry. International Journal of Hospitality Management, 29(4), 609–619.
• Yüksel, İ. (2005). İş-aile çalışmasının kariyer tatmini, iş tatmini ve iş davranışları ile ilişkisi. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 19(2), 301–314.
• Yuan, L., Tan, X., Huang, C., & Zou, F. (2014). Mediating effect of job satisfaction on the relationship between emotional intelligence and perceived general health. Social Behavior and Personality: An International Journal, 42(7), 1057–1068.
• Yürür, S. (2019). Sosyal mübadele kuramı. In S. Yürür (Ed.), Örgütsel davranış kuramları (pp. 245–279). İstanbul: BETA Yayıncılık.
• Zeinabadi, H. (2010). Job satisfaction and organizational commitment as antecedents of organizational citizenship behavior (OCB) of teachers. Procedia - Social and Behavioral Sciences, 5(2), 998–1003.