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The Effect of Workplace Ostracism on Psychological Performance

Yıl 2022, Cilt 17, Sayı 1, 221 - 238, 01.04.2022
https://doi.org/10.17153/oguiibf.1012835

Öz

This research aims to examine the relationship between workplace ostracism and psychological performance in within the context of the Conservation of Resources Theory (COR). In the study, in which the data were obtained from 238 white-collar employees by convenience sampling method, the workplace ostracism scale and the psychological performance scale were used. Findings showed that the workplace ostracism positively affected negative energy, which is one of the dimensions of psychological performance, while it negatively affected other dimensions of psychological performance; positive energy, self-control and mental condition. These findings are in line with the COR framework and are important because they reveal that the workplace ostracism is an important cause of resource loss.

Kaynakça

  • Abaslı, K.; Özdemir, M. (2019). “Örgütsel Dışlanma Ölçeğinin Geliştirilmesi: Geçerlilik ve Güvenirlilik Çalışması” Trakya Üniversitesi Sosyal Bilimler Dergisi, C. 1, S. 1: 265-282.
  • Abbas, M.; Raja, U.; Darr, W.; Bouckenooghe, D. (2014). “Combined Effects Of Perceived Politics And Psychological Capital On Job Satisfaction, Turnover İntentions, And Performance” Journal of Management, Vol. 40, No. 7: 1813-1830.
  • Akın, A.; Uysal, R.; Akın, Ü. (2016). “Ergenler İçin Ostrasizm (Sosyal Dışlanma) Ölçeğinin Türkçe’ye Uyarlanması” Kastamonu Eğitim Dergisi, C. 24, S. 2: 895-904.
  • Akşit Aşık, N. (2020). “İşyerinde Dışlanma ve Örgütsel Sinizmin İşten Ayrılma Niyetine Etkisi: Otel İşletmelerinde Bir Araştırma” Uluslararası Sosyal Araştırmalar Dergisi, C. 13, S. 75: 735-747.
  • Alessandri, G.; Borgogni, L.; Schaufeli, W.; Caprara, G. V.; Consiglio, C. (2015). “From Positive Orientation to Job performance: The Role of Work Engagement and Self-efficacy Beliefs” Journal of Happiness Studies, Vol. 16: 767-788.
  • Aydemir, C. (2017). “İş-Aile Çatışmasının Psikolojik Performans Üzerindeki Etkisi: İşe Yabancılaşma ve Pozitif Psikolojik Sermayenin Aracı Rolü” Yayınlanmamış Doktora Tezi, Erciyes Üniversitesi, Kayseri.
  • Aydemir, C.; Akdoğan, A. A. (2019). “Psikolojik Performans: Ölçek Geliştirme Çalışması” 27. Ulusal Yönetim ve Organizasyon kongresi, 1033-1042.
  • Balliet, D.; Ferris, D.L.; (2013). “Ostracism and Prosocial Behavior: A Social Dilemma Perspective” Organ. Behav. Hum. Decis. Process. Vol. 120, No. 2: 298–308.
  • Baumeister, R.F.; Twenge, J.M., Nuss, C.K. (2002). “Effects of Social Exclusion on Cognitive Processes: Anticipated Aloneness Reduces İntelligent Thought” Journal of Personality and Social Psychology, Vol. 83, No. 4: 817-827.
  • Bull, S. J.; Shambrook, C. J.; James, W.; Brooks, J. E. (2005). Towards an Understanding of Mental Toughness in Elite English Cricketers. Journal of Applied Sport Psychology, Vol. 17: 209-227.
  • Cowden, R. G.; Crust, L.; Tibbert, S. J.; Jackman, P. C. (2020). “Mental Toughness Development and Training in Sport” (Ed. M. Bertollo, E. Filho, P. C. Terry), Advancements in Mental Skills Training. New York: Routledge.
  • Chung, Y.W. (2018). “Workplace Ostracism and Workplace Behaviors: A Moderated Mediation Model of Perceived Stress and Psychological Empowerment” Anxiety, Stress, & Coping, Vol. 31, No. 3: 304-317.
  • Chung, Y. W.; Yang, J. Y. (2017). “The Mediating Effects of Organization-Based Self-Esteem for the Relationship Between Workplace Ostracism and Workplace Behaviors” Baltic Journal Of Management, Vol. 12, No. 2: 255-270.
  • Çelik, C.; Koşar, A. (2015). “Örgüt Kültürü ve İşyerinde Dışlanma Arasındaki İlişki Mersin Üniversitesi Çalışanları Üzerinde Bir Uygulama” Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi, C. 24, S. 2: 47-62.
  • De Clercq, D.; Haq, I. U.; Azeem, M. U. (2017). “Workplace Ostracism and Job Performance: Roles of Self-Efficacy and Job Level” Personnel Review, Vol. 43, No. 1: 184-203.
  • Demirtaş, Ö.; Suklun, H. (2019). “Employees’ Psychological Performance” Human Resource Research, C. 3, S. 1: 13-22.
  • Duffy, M. K.; Ganster, D. C.; Pagon, M. (2002). “Social Undermining in the Workplace” Academy of Management Journal, Vol. 45, No. 2: 331–351.
  • Eisenberger, N. I.; Lieberman, M. D.; Williams, K. D. (2003). “Does Rejection Hurt? An fMRI Study of Social Exclusion” Science, Vol. 302: 290–292.
  • Erdoğan, N. (2016). “Zihinsel Dayanıklılık Ölçeği (ZDÖ): Türkçe'ye Uyarlama, Geçerlik ve Güvenirlik Çalışması” International Journal of Science Culture and Sport, C. 4, S. 2: 652-664.
  • Ferris, D.L.; Brown, D.J.; Berry, J.W.; Lian, H. (2008). “The Development and Validation of the Workplace Ostracism Scale” Journal of Applied Psychology, Vol. 93, No. 6: 1348–1366.
  • Ferris, D.L.; Lian, H.; Brown, D.J.; Morrison, R. (2015). “Ostracism, Self-Esteem, and Job Performance: When Do We Self-Verify and When Do We Self-Enhance” Academy of Management Journal, Vol. 58, No. 1: 279–297.
  • Fornell, C.; Larcker, D. F. (1981). “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error” Journal of Marketing Research, Vol. 18, No. 1: 39–50.
  • Golby, J.; Sheard, M.; van Wersch, A. (2007). “Evaluating the Factor Structure of the Psychological Performance Inventory” Perceptual and Motor Skills, Vol. 105: 309-325.
  • Gould, D.; Hodge, K.; Peterson, K.; Petlichkoff, L. (1987). “Psychological Foundations of Coaching: Similarities and Differences Among Intercollegiate Wrestling Coaches” The Sport Psychologist, Vol. 1: 293-308.
  • Gucciardi, D.F.; Mallett, C.J.; Hanrahan, S.J.; Gordon, S. (2011). “Measuring Mental Toughness in Sport: Current Status and Future Directions” (Ed. D.F. Gucciardi; S. Gordon), Mental Toughness in Sport: Developments in Theory and Research, Abingdon, UK: Routledge.
  • Gucciardi, D.F. (2012). “Measuring Mental Toughness in Sport: A Psychometric Examination of the Psychological Performance Inventory–A and Its Predecessor” Journal of Personality Assessment, Vol. 94, No. 4: 393-403.
  • Güven, Ş.; Yazıcı, A. (2020). “Türkiye’de Zihinsel Dayanıklılık Konusunda Yapılmış Araştırmaların Analizi ve İncelenmesi” Ulusal Spor Bilimleri Dergisi, C. 4, S. 1: 82-93.
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  • Hardy, J.; Imose, R.A.; Day, E. (2014). “Relating Trait and Domain Mental Toughness to Complex Task Learning” Personality and Individual Differences, Vol. 68: 59-64.
  • Hitlan, R.T.; Cliffton, R.J.; DeSoto, C. (2006). “Perceived Exclusion in the Workplace: The Moderating Effects of Gender on Work-Related Attitudes and Psychological Health” North American Journal of Psychology, Vol. 8, No. 2: 217–236.
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İş Yerinde Dışlanmanın Psikolojik Performans Üzerindeki Etkisi

Yıl 2022, Cilt 17, Sayı 1, 221 - 238, 01.04.2022
https://doi.org/10.17153/oguiibf.1012835

Öz

Bu araştırma iş yerinde dışlanma ve psikolojik performans arasındaki ilişkiyi Kaynakların Korunması Teorisi (KKT) çerçevesinde incelemeyi amaçlamaktadır. Verilerin 238 beyaz yakalı çalışandan kolayda örnekleme yöntemi ile elde edildiği araştırmada iş yerinde dışlanma ölçeği ve psikolojik performans ölçeği kullanılmıştır. Araştırmadan elde edilen bulgular iş yerinde dışlanmanın, psikolojik performans boyutlarından negatif enerjiyi olumlu yönde etkilediğini gösterirken pozitif enerji, kendini kontrol etme ve zihinsel durumu olumsuz etkilediğini ortaya koymuştur. Bu bulgular, KKT’nin öne sürdüğü çerçeve ile uyumludur ve iş yerinde dışlanmanın önemli bir kaynak kaybı nedeni olduğunu ortaya koyması nedeni ile önem arz etmektedir.

Kaynakça

  • Abaslı, K.; Özdemir, M. (2019). “Örgütsel Dışlanma Ölçeğinin Geliştirilmesi: Geçerlilik ve Güvenirlilik Çalışması” Trakya Üniversitesi Sosyal Bilimler Dergisi, C. 1, S. 1: 265-282.
  • Abbas, M.; Raja, U.; Darr, W.; Bouckenooghe, D. (2014). “Combined Effects Of Perceived Politics And Psychological Capital On Job Satisfaction, Turnover İntentions, And Performance” Journal of Management, Vol. 40, No. 7: 1813-1830.
  • Akın, A.; Uysal, R.; Akın, Ü. (2016). “Ergenler İçin Ostrasizm (Sosyal Dışlanma) Ölçeğinin Türkçe’ye Uyarlanması” Kastamonu Eğitim Dergisi, C. 24, S. 2: 895-904.
  • Akşit Aşık, N. (2020). “İşyerinde Dışlanma ve Örgütsel Sinizmin İşten Ayrılma Niyetine Etkisi: Otel İşletmelerinde Bir Araştırma” Uluslararası Sosyal Araştırmalar Dergisi, C. 13, S. 75: 735-747.
  • Alessandri, G.; Borgogni, L.; Schaufeli, W.; Caprara, G. V.; Consiglio, C. (2015). “From Positive Orientation to Job performance: The Role of Work Engagement and Self-efficacy Beliefs” Journal of Happiness Studies, Vol. 16: 767-788.
  • Aydemir, C. (2017). “İş-Aile Çatışmasının Psikolojik Performans Üzerindeki Etkisi: İşe Yabancılaşma ve Pozitif Psikolojik Sermayenin Aracı Rolü” Yayınlanmamış Doktora Tezi, Erciyes Üniversitesi, Kayseri.
  • Aydemir, C.; Akdoğan, A. A. (2019). “Psikolojik Performans: Ölçek Geliştirme Çalışması” 27. Ulusal Yönetim ve Organizasyon kongresi, 1033-1042.
  • Balliet, D.; Ferris, D.L.; (2013). “Ostracism and Prosocial Behavior: A Social Dilemma Perspective” Organ. Behav. Hum. Decis. Process. Vol. 120, No. 2: 298–308.
  • Baumeister, R.F.; Twenge, J.M., Nuss, C.K. (2002). “Effects of Social Exclusion on Cognitive Processes: Anticipated Aloneness Reduces İntelligent Thought” Journal of Personality and Social Psychology, Vol. 83, No. 4: 817-827.
  • Bull, S. J.; Shambrook, C. J.; James, W.; Brooks, J. E. (2005). Towards an Understanding of Mental Toughness in Elite English Cricketers. Journal of Applied Sport Psychology, Vol. 17: 209-227.
  • Cowden, R. G.; Crust, L.; Tibbert, S. J.; Jackman, P. C. (2020). “Mental Toughness Development and Training in Sport” (Ed. M. Bertollo, E. Filho, P. C. Terry), Advancements in Mental Skills Training. New York: Routledge.
  • Chung, Y.W. (2018). “Workplace Ostracism and Workplace Behaviors: A Moderated Mediation Model of Perceived Stress and Psychological Empowerment” Anxiety, Stress, & Coping, Vol. 31, No. 3: 304-317.
  • Chung, Y. W.; Yang, J. Y. (2017). “The Mediating Effects of Organization-Based Self-Esteem for the Relationship Between Workplace Ostracism and Workplace Behaviors” Baltic Journal Of Management, Vol. 12, No. 2: 255-270.
  • Çelik, C.; Koşar, A. (2015). “Örgüt Kültürü ve İşyerinde Dışlanma Arasındaki İlişki Mersin Üniversitesi Çalışanları Üzerinde Bir Uygulama” Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi, C. 24, S. 2: 47-62.
  • De Clercq, D.; Haq, I. U.; Azeem, M. U. (2017). “Workplace Ostracism and Job Performance: Roles of Self-Efficacy and Job Level” Personnel Review, Vol. 43, No. 1: 184-203.
  • Demirtaş, Ö.; Suklun, H. (2019). “Employees’ Psychological Performance” Human Resource Research, C. 3, S. 1: 13-22.
  • Duffy, M. K.; Ganster, D. C.; Pagon, M. (2002). “Social Undermining in the Workplace” Academy of Management Journal, Vol. 45, No. 2: 331–351.
  • Eisenberger, N. I.; Lieberman, M. D.; Williams, K. D. (2003). “Does Rejection Hurt? An fMRI Study of Social Exclusion” Science, Vol. 302: 290–292.
  • Erdoğan, N. (2016). “Zihinsel Dayanıklılık Ölçeği (ZDÖ): Türkçe'ye Uyarlama, Geçerlik ve Güvenirlik Çalışması” International Journal of Science Culture and Sport, C. 4, S. 2: 652-664.
  • Ferris, D.L.; Brown, D.J.; Berry, J.W.; Lian, H. (2008). “The Development and Validation of the Workplace Ostracism Scale” Journal of Applied Psychology, Vol. 93, No. 6: 1348–1366.
  • Ferris, D.L.; Lian, H.; Brown, D.J.; Morrison, R. (2015). “Ostracism, Self-Esteem, and Job Performance: When Do We Self-Verify and When Do We Self-Enhance” Academy of Management Journal, Vol. 58, No. 1: 279–297.
  • Fornell, C.; Larcker, D. F. (1981). “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error” Journal of Marketing Research, Vol. 18, No. 1: 39–50.
  • Golby, J.; Sheard, M.; van Wersch, A. (2007). “Evaluating the Factor Structure of the Psychological Performance Inventory” Perceptual and Motor Skills, Vol. 105: 309-325.
  • Gould, D.; Hodge, K.; Peterson, K.; Petlichkoff, L. (1987). “Psychological Foundations of Coaching: Similarities and Differences Among Intercollegiate Wrestling Coaches” The Sport Psychologist, Vol. 1: 293-308.
  • Gucciardi, D.F.; Mallett, C.J.; Hanrahan, S.J.; Gordon, S. (2011). “Measuring Mental Toughness in Sport: Current Status and Future Directions” (Ed. D.F. Gucciardi; S. Gordon), Mental Toughness in Sport: Developments in Theory and Research, Abingdon, UK: Routledge.
  • Gucciardi, D.F. (2012). “Measuring Mental Toughness in Sport: A Psychometric Examination of the Psychological Performance Inventory–A and Its Predecessor” Journal of Personality Assessment, Vol. 94, No. 4: 393-403.
  • Güven, Ş.; Yazıcı, A. (2020). “Türkiye’de Zihinsel Dayanıklılık Konusunda Yapılmış Araştırmaların Analizi ve İncelenmesi” Ulusal Spor Bilimleri Dergisi, C. 4, S. 1: 82-93.
  • Hair, J.; Hult, T.; Ringle, C.; Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), CA: Sage Publications.
  • Hakanen, J.J.; Schaufeli, W.B.; Ahola, K. (2008). “The Job Demands-Resources Model: A Three-Year Cross-Lagged Study of Burnout, Depression, Commitment, and Work Engagement” Work & Stress, Vol. 22, No. 3: 224–241.
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  • Hitlan, R.T.; Cliffton, R.J.; DeSoto, C. (2006). “Perceived Exclusion in the Workplace: The Moderating Effects of Gender on Work-Related Attitudes and Psychological Health” North American Journal of Psychology, Vol. 8, No. 2: 217–236.
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Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal
Bölüm Makaleler
Yazarlar

Hamid Murad ÖZCAN (Sorumlu Yazar)
ESKİŞEHİR OSMANGAZİ ÜNİVERSİTESİ
0000-0003-1775-3247
Türkiye

Yayımlanma Tarihi 1 Nisan 2022
Başvuru Tarihi 20 Ekim 2021
Kabul Tarihi 21 Kasım 2021
Yayınlandığı Sayı Yıl 2022, Cilt 17, Sayı 1

Kaynak Göster

APA Özcan, H. M. (2022). İş Yerinde Dışlanmanın Psikolojik Performans Üzerindeki Etkisi . Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi , 17 (1) , 221-238 . DOI: 10.17153/oguiibf.1012835