Araştırma Makalesi
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Servant Leadership and Work Engagement: The Mediating Role of Psychological Empowerment

Yıl 2022, Cilt 17, Sayı 2, 584 - 602, 01.08.2022

Öz

The aim of this research is to examine the relationships among servant leadership, work engagement, and psychological empowerment, including testing for mediation role of psychological empowerment on the relationship between servant leadership and work engagement. PROCESS v3.4 macro application running on IBM SPSS, developed by Andrew Hayes (2018), was used to test the research hypotheses. As a result of the analyses made with the data obtained from 440 public employees in Gaziantep, it was found that the relationship between servant leadership, work engagement and psychological empowerment was positive and significant. However, it was also confirmed that psychological empowerment has a partial mediating role in the relationship between servant leadership and work engagement. The limitations of this research, its theoretical and practical implications are discussed in terms of future research, together with the suggestions presented.

Kaynakça

  • Asag-Gau, L. and van Dierendonck, D. (2011), “The impact of servant leadership on organisational commitment among the highly talented: the role of challenging work conditions and psychological empowerment”, European J. International Management, 5(5), 463-482.
  • Akyüz, B. ve Eren, M. Ş. (2013), “Hizmetkâr liderlik davranışlarının eğitim sektörü üzerindeki etkisine yönelik teorik bir çalışma”, Girişimcilik ve Kalkınma Dergisi, 8(2), 191-205.
  • Bakker, A. B. (2015), “A Job Demands—Resources Approach to Public Service Motivation.” Public Administration Review, 75(5), 723–732.
  • Bakker, A.B. and Demerouti, E. (2008), “Towards a model of work engagement”, Career Development International, 13(3), 209-223.
  • Baykal, E. (2018), “Effects of Servant Leadership on Psychological Capitals and Productivities of Employees”, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 34(2), 273-291.
  • Bao, Y., Li, C. and Zhao, H. (2018), “Servant leadership and engagement: a dual mediation model”, Journal of Managerial Psychology, 33(6), 406-417.
  • Breaugh, J. (2020), “Too Stressed To Be Engaged? The Role of Basic Needs Satisfaction in Understanding Work Stress and Public Sector Engagement” Public Personnel Management, 1-25.
  • Borst, R. T. (2018), “Comparing Work Engagement in People-Changing and People-Processing Service Providers: A Mediation Model With Red Tape, Autonomy”, Dimensions of PSM, and Performance. Public Pers Manage, 47(3), 287-313.
  • Bolat, T., Bolat, O. İ. ve Yüksel, M. (2016), “Hizmetkar Liderlik ve Psikolojik Güçlendirme İlişkisi: Örgüt Kültürünün Düzenleyici Etkisi”, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi İİBF 10. Yıl Özel Sayı , 75-104.
  • Bagozzi, R.P. and Yi, Y. (1988), “On the evaluation of structural equation models”, JAMS 16, 74–94.
  • Büyüköztürk, Ş., Çakmak, E. K., Akgün, Ö. E., Karadeniz, Ş. ve Demirel, F. (2009). Bilimsel Araştırma Yöntemleri. Ankara, Pegem Akademi.
  • Carter, D. and Baghurst, T. (2014), “The Influence of Servant Leadership on Restaurant Employee Engagement”, J Bus Ethics 124, 453–464.
  • Canavesi, A. and Minelli, E. (2021), “Servant Leadership and Employee Engagement: A Qualitative Study”, Employ Respons Rights, 1-23.
  • Choi, S. B., Tran, T. B. H., and Park, B. I. (2015). “Inclusive leadership and work engagement: Mediating roles of affective organizational commitment and creativity”, Social Behavior and Personality: An international journal, 43(6), 931-944.
  • Chen, S-W. and Peng, J-C. (2021), “Determinants of frontline employee engagement and their influence on service performance, The International Journal of Human Resource Management, 32(5), 1062-1085.
  • Cinnioğlu, H., Saçlı, Ç. (2019), “Restoran Çalışanlarının Hizmetkâr Liderlik Algıları ile İşe Adanmışlık Düzeyleri Arasındaki İlişki”, İşletme Araştırmaları Dergisi, 11(3), 1769-1778.
  • Coetzer, M. F., Bussin, M. H. R. and Geldenhuys, M. (2017), “Servant leadership and work-related well-being in a construction company”, South African Journal of Industrial Psychology, 43(1), 1–10.
  • De Clercq, D., Bouckenooghe, D., Raja, U. and Matsyborska, G. (2014), “Servant Leadership and Work Engagement: The Contingency Effects of Leader–Follower Social Capital”, Human Resource Development Quarterly, 25(2), 183-212.
  • Decuypere, A. and Schaufeli, W. (2019) “Leadership and work engagement: Exploring explanatory mechanisms”, German Journal of Human Resource Management, 1-27.
  • de Sousa, J. C. M. and van Dierendonck, D. (2014), “Servant leadership and engagement in a merge process under high uncertainty”, Journal of Organizational Change Management, 27(6), 877-899.
  • Ehrhart, M. G. (2004), “Leadership and justice climate as antecedents of unit-level organizational citizenship behavior”, Personnel Psychology, 57, 61–94.
  • Eren, F. ve Yalçıntaş, M. (2017), “Hizmetkar Liderlik ile İş Tatmini Arasındaki İlişki: Bir Havayolu Şirketi Örneği”, UİİİD-IJEAS, (16. UİK Özel Sayısı), 851-864.
  • Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., and Liden, R. C. (2019), “Servant leadership: A systematic review and call for future research”, Leadership Quarterly, 30(1), 111–132.
  • Frazier, P. A., Tix, A. P. and Baron, K. E. (2004), “Testing moderator and mediator effects in counseling psychology research”, Journal of Counseling Psychology, 51(1), 115–34.
  • Ghalavi, Z. and Nastıezaıe, N. (2020), “Relationship of Servant Leadership and Organizational Citizenship Behavior with Mediation of Psychological Empowerment”, Eurasian Journal of Educational Research, 20(89), 241-264.
  • Greenleaf, R. K. (1977), Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, Paulist Press, Mahwah, NJ.
  • Gürbüz, S. ve Şahin, F. (2016), Sosyal Bilimlerde Araştırma Yöntemleri, 3. Baskı, Seçkin Yayıncılık, Ankara. Hayes, A. F. (2009), “Beyond Baron and Kenny: Statistical Mediation Analysis in the New Millennium”, Communication Monographs, 76(4): 408-420.
  • Hu, J., and Liden, R. C. (2011), “Antecedents of team potency and team effectiveness: An examination of goal and process clarity and servant leadership”, Journal of Applied Psychology, 96(4), 851–862.
  • Jose, G. and Mampilly, S.R. (2015), “Relationships Among Perceived Supervisor Support, Psychological Empowerment and Employee Engagement in Indian Workplaces”, Journal of Workplace Behavioral Health, 30(3), 231-250.
  • Kaya, B. and Karatepe, O.M. (2020), “Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership?”, International Journal of Contemporary Hospitality Management, 32(6), 2075-2095.
  • Kahn, W. A. (1990), “Psychological conditions of personal engagement and disengagement at work”, Academy of Management Journal, 33(4), 692–724.
  • Kır, S. ve Karabulut, T. (2021), “Hizmetkâr Liderlik Tarzının İşe Adanmışlık Üzerindeki Etkisinde Algılanan Örgütsel Adaletin Aracı Rolü”, Ekonomik ve Sosyal Araştırmalar Dergisi 17, 359-387.
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Hizmetkâr Liderlik ve İşe Adanmışlık: Psikolojik Güçlendirmenin Aracılık Rolü

Yıl 2022, Cilt 17, Sayı 2, 584 - 602, 01.08.2022

Öz

Bu araştırmanın amacı, psikolojik güçlendirmenin hizmetkâr liderlik ve işe adanmışlık arasındaki ilişkide aracılık rolünün test edilmesi de dahil olmak üzere, hizmetkâr liderlik, işe adanmışlık ve psikolojik güçlendirme arasındaki ilişkileri incelenmektir. Araştırma hipotezlerini test etmek için Andrew Hayes’in (2018) geliştirmiş olduğu IBM SPSS üzerinde çalışan PROCESS v3.4 makro uygulaması kullanılmıştır. Gaziantep ilinde 440 kamu çalışanından elde edilen verilerle yapılan analizler sonucunda, hizmetkâr liderlik, işe adanmışlık ve psikolojik güçlendirme arasında pozitif yönlü anlamlı ilişkiler olduğu tespit edilmiştir. Bununla birlikte, psikolojik güçlendirmenin hizmetkâr liderlik ile işe adanmışlık arasındaki ilişkiye kısmi aracı rolü de doğrulanmıştır. Bu araştırmanın sınırlılıkları, teorik ve pratik açından katkıları, gelecekteki araştırmalar için önerilerle birlikte tartışılmaktadır.

Kaynakça

  • Asag-Gau, L. and van Dierendonck, D. (2011), “The impact of servant leadership on organisational commitment among the highly talented: the role of challenging work conditions and psychological empowerment”, European J. International Management, 5(5), 463-482.
  • Akyüz, B. ve Eren, M. Ş. (2013), “Hizmetkâr liderlik davranışlarının eğitim sektörü üzerindeki etkisine yönelik teorik bir çalışma”, Girişimcilik ve Kalkınma Dergisi, 8(2), 191-205.
  • Bakker, A. B. (2015), “A Job Demands—Resources Approach to Public Service Motivation.” Public Administration Review, 75(5), 723–732.
  • Bakker, A.B. and Demerouti, E. (2008), “Towards a model of work engagement”, Career Development International, 13(3), 209-223.
  • Baykal, E. (2018), “Effects of Servant Leadership on Psychological Capitals and Productivities of Employees”, Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 34(2), 273-291.
  • Bao, Y., Li, C. and Zhao, H. (2018), “Servant leadership and engagement: a dual mediation model”, Journal of Managerial Psychology, 33(6), 406-417.
  • Breaugh, J. (2020), “Too Stressed To Be Engaged? The Role of Basic Needs Satisfaction in Understanding Work Stress and Public Sector Engagement” Public Personnel Management, 1-25.
  • Borst, R. T. (2018), “Comparing Work Engagement in People-Changing and People-Processing Service Providers: A Mediation Model With Red Tape, Autonomy”, Dimensions of PSM, and Performance. Public Pers Manage, 47(3), 287-313.
  • Bolat, T., Bolat, O. İ. ve Yüksel, M. (2016), “Hizmetkar Liderlik ve Psikolojik Güçlendirme İlişkisi: Örgüt Kültürünün Düzenleyici Etkisi”, Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi İİBF 10. Yıl Özel Sayı , 75-104.
  • Bagozzi, R.P. and Yi, Y. (1988), “On the evaluation of structural equation models”, JAMS 16, 74–94.
  • Büyüköztürk, Ş., Çakmak, E. K., Akgün, Ö. E., Karadeniz, Ş. ve Demirel, F. (2009). Bilimsel Araştırma Yöntemleri. Ankara, Pegem Akademi.
  • Carter, D. and Baghurst, T. (2014), “The Influence of Servant Leadership on Restaurant Employee Engagement”, J Bus Ethics 124, 453–464.
  • Canavesi, A. and Minelli, E. (2021), “Servant Leadership and Employee Engagement: A Qualitative Study”, Employ Respons Rights, 1-23.
  • Choi, S. B., Tran, T. B. H., and Park, B. I. (2015). “Inclusive leadership and work engagement: Mediating roles of affective organizational commitment and creativity”, Social Behavior and Personality: An international journal, 43(6), 931-944.
  • Chen, S-W. and Peng, J-C. (2021), “Determinants of frontline employee engagement and their influence on service performance, The International Journal of Human Resource Management, 32(5), 1062-1085.
  • Cinnioğlu, H., Saçlı, Ç. (2019), “Restoran Çalışanlarının Hizmetkâr Liderlik Algıları ile İşe Adanmışlık Düzeyleri Arasındaki İlişki”, İşletme Araştırmaları Dergisi, 11(3), 1769-1778.
  • Coetzer, M. F., Bussin, M. H. R. and Geldenhuys, M. (2017), “Servant leadership and work-related well-being in a construction company”, South African Journal of Industrial Psychology, 43(1), 1–10.
  • De Clercq, D., Bouckenooghe, D., Raja, U. and Matsyborska, G. (2014), “Servant Leadership and Work Engagement: The Contingency Effects of Leader–Follower Social Capital”, Human Resource Development Quarterly, 25(2), 183-212.
  • Decuypere, A. and Schaufeli, W. (2019) “Leadership and work engagement: Exploring explanatory mechanisms”, German Journal of Human Resource Management, 1-27.
  • de Sousa, J. C. M. and van Dierendonck, D. (2014), “Servant leadership and engagement in a merge process under high uncertainty”, Journal of Organizational Change Management, 27(6), 877-899.
  • Ehrhart, M. G. (2004), “Leadership and justice climate as antecedents of unit-level organizational citizenship behavior”, Personnel Psychology, 57, 61–94.
  • Eren, F. ve Yalçıntaş, M. (2017), “Hizmetkar Liderlik ile İş Tatmini Arasındaki İlişki: Bir Havayolu Şirketi Örneği”, UİİİD-IJEAS, (16. UİK Özel Sayısı), 851-864.
  • Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., and Liden, R. C. (2019), “Servant leadership: A systematic review and call for future research”, Leadership Quarterly, 30(1), 111–132.
  • Frazier, P. A., Tix, A. P. and Baron, K. E. (2004), “Testing moderator and mediator effects in counseling psychology research”, Journal of Counseling Psychology, 51(1), 115–34.
  • Ghalavi, Z. and Nastıezaıe, N. (2020), “Relationship of Servant Leadership and Organizational Citizenship Behavior with Mediation of Psychological Empowerment”, Eurasian Journal of Educational Research, 20(89), 241-264.
  • Greenleaf, R. K. (1977), Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, Paulist Press, Mahwah, NJ.
  • Gürbüz, S. ve Şahin, F. (2016), Sosyal Bilimlerde Araştırma Yöntemleri, 3. Baskı, Seçkin Yayıncılık, Ankara. Hayes, A. F. (2009), “Beyond Baron and Kenny: Statistical Mediation Analysis in the New Millennium”, Communication Monographs, 76(4): 408-420.
  • Hu, J., and Liden, R. C. (2011), “Antecedents of team potency and team effectiveness: An examination of goal and process clarity and servant leadership”, Journal of Applied Psychology, 96(4), 851–862.
  • Jose, G. and Mampilly, S.R. (2015), “Relationships Among Perceived Supervisor Support, Psychological Empowerment and Employee Engagement in Indian Workplaces”, Journal of Workplace Behavioral Health, 30(3), 231-250.
  • Kaya, B. and Karatepe, O.M. (2020), “Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership?”, International Journal of Contemporary Hospitality Management, 32(6), 2075-2095.
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  • Kır, S. ve Karabulut, T. (2021), “Hizmetkâr Liderlik Tarzının İşe Adanmışlık Üzerindeki Etkisinde Algılanan Örgütsel Adaletin Aracı Rolü”, Ekonomik ve Sosyal Araştırmalar Dergisi 17, 359-387.
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Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal
Bölüm Makaleler
Yazarlar

B. Dilek ÖZBEZEK> (Sorumlu Yazar)
GAZİANTEP ÜNİVERSİTESİ İslahiye İktisadi ve İdari Bilimler Fakültesi
0000-0001-7176-1534
Türkiye

Yayımlanma Tarihi 1 Ağustos 2022
Başvuru Tarihi 29 Mart 2022
Kabul Tarihi 12 Mayıs 2022
Yayınlandığı Sayı Yıl 2022, Cilt 17, Sayı 2

Kaynak Göster

APA Özbezek, B. D. (2022). Hizmetkâr Liderlik ve İşe Adanmışlık: Psikolojik Güçlendirmenin Aracılık Rolü . Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi , 17 (2) , 584-602 . Retrieved from https://dergipark.org.tr/tr/pub/oguiibf/issue/70614/1095429