How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Yıl 2020, Cilt: 21 Sayı: 2, 335 - 358, 30.12.2020

Merlys Cazaran Hakan Sezerel , Bryan Christiansen

Öz

This article examines the hotel managers’ opinions and experiences with emotional labor. Relying on the phenomenological approach, the data collected via face-to-face interviews with hotel managers. The analysis provided six themes explicating the experiences of the managers. The findings indicate that the managers have developed techniques or certain behaviors that allowed them to face the negative consequences caused by emotional labor

Anahtar Kelimeler

Emotional labor, hotel managers, experience, training

How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Öz

Anahtar Kelimeler

Emotional Labor, Hotel Managers, Experience, Training

Kaynakça

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