Akıllı Turizmde Büyük Veri Kullanımı: Sistematik Bir Derleme

Yıl 2020, Cilt: 16 Sayı: 32, 5230 - 5249, 31.12.2020

Fatih Ercan

https://doi.org/10.26466/opus.780017

Cited By: 3

Öz

Teknolojide meydana gelen gelişmeler ve kişiler arasında kullanımının yaygınlaşması sonucunda çevrimiçi ortamın günümüzde daha fazla kullanıldığı görülmektedir. Dijital ortamda, bu mecrayı kullanan kişiler hakkında çeşitli bilgiler yer almakta ve işletmeler için bunlar günümüzde önemli bir veri kaynağı oluşturmaktadır. Çok büyük miktarlara ulaşan bu büyük veriler analiz edilmekte ve sunulan hizmetlerin etkinliğinin artırılmasında kullanılabilmektedir. Turizm endüstrisinde son yıllarda önem kazanan akıllı turizm uygulamalarının da müşteri istek ve beklentileri doğrultusunda geliştirildiği dikkat çekmektedir. Akıllı turizm uygulamalarında büyük veri kullanımına ilişkin çalışmalar bu doğrultuda önem kazanmaktadır. Bu bağlamda, akıllı turizm uygulamalarında büyük verinin kullanımına yönelik makalelerin içeriklerinin incelenmesi ve teorik olarak çıkarımlar elde edilmesi bu çalışmanın amacını oluşturmaktadır. Sistematik derleme yöntemi kullanılarak, belirlenen kriterlere göre uluslararası veritabanlarında makaleler taranmış ve analiz edilmiştir. Gerçekleştirilen analiz sonuçlarına göre, akıllı turizmde büyük veri kullanımı konulu az sayıda makale çalışmasının bulunduğu tespit edilmiştir. Bununla birlikte, destinasyon yönetimi, müşteri ilişkileri yönetimi, talep tahminleme ve değer oluşturma, akıllı turizmde büyük veri kullanımının en önemli fonksiyonları olarak vurgulanabilir.

Anahtar Kelimeler

Büyük Veri, Akıllı Turizm, Sistematik Derleme

Use of Big Data in Smart Tourism: A Systematic Review

Öz

As a result of the developments in technology and its widespread use among individuals, it is seen that the online environment is used more today. In the digital environment, there are various information about the people who use this medium and these are an important data source for businesses today. This huge data, which reaches huge amounts, is analyzed and can be used to increase the efficiency of the services provided. It is noteworthy that smart tourism applications, which have gained importance in the tourism industry in recent years, have been developed in line with customer demands and expectations. Studies on the use of big data in smart tourism applications gain importance in this direction. In this context, the aim of this study is to examine the articles on the use of big data in smart tourism applications and to obtain theoretical inferences. Using the systematic review method, articles were scanned and analyzed in international databases according to the determined criteria. According to the results of the analysis carried out, it has been determined that there are few articles on the use of big data in smart tourism. However, destination management, customer relationship management, demand forecasting and value creation can be highlighted as the most important functions provided by the use of big data in smart tourism.

Anahtar Kelimeler

Big Data,, Smart Tourism, Systematic Review

Kaynakça

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