The Mediating Role of Perceived Stress in the Relationship Between Psychological Capital and Employee Voice: A Research in the Service Sector

Yıl 2021, Cilt: 18 Sayı: 39, 255 - 276, 01.07.2021

Sümeyra Ceyhan , Olcay Okun

https://doi.org/10.26466/opus.835768

Öz

The effect of positive psychological resources of employees on positive results in business life and the development of these resources through nutrition are evolving towards employees who are strengthened and who Show more positive approaches. Psychological capital is one of the factors to improve the positive and positive aspects of individuals, to have positive experiences and to reduce their stress. However, stress is associated with many physical, behavioral or psychological negative consequences in business life. Employee voice, expressed as expressing constructive thoughts, stems from a cognitive cost and bene-fit calculation. At this point, the aim of the study is to measure the effect of psychological capital levels and perceived stress levels of employees in labor-intensive hotel enterprises on employee voiceover. In the study, primary data collection techniques were used as a scientific research method, and the universe of the study is composed of hotel staff operating in the province of Van. PLS-SEM method and SPSS 22.0 statistical analysis software were used to test the data obtained. According to the findings, it is seen that psychological capital affects perceived stress negatively and employee vocal positively and significantly. At the same time, perceived stress negatively and significantly affects employee vocalism. It has also been tested that perceived stress plays a mediating role in the effect of psychological capital on employee voices. In this context, it is aimed that the findings obtained within the scope of the study will contribute to the gap in the literature and at the same time provide useful information for researchers.

Anahtar Kelimeler

Perceived stress, employee voice, psychological capital

Psikolojik Sermaye ile Çalışan Sesliliği Arasındaki İlişkide Algılanan Stresin Aracılık Rolü: Hizmet Sektöründe Bir Araştırma

Öz

Çalışanların pozitif psikolojik kaynaklarının iş yaşamındaki olumlu sonuçlara etkisi ve bu kaynakların beslenerek geliştirilmesi, güçlenen ve daha olumlu yaklaşımlar gösteren çalışanlara doğru evrilmektedir. Psikolojik sermaye bireylerin olumlu ve pozitif yönlerinin geliştirilmesine, pozitif deneyimler yaşamalarına ve streslerini azaltıcı unsurlardan biridir. Ancak stres fiziksel, davranışsal veya psikolojik pek çok olumsuz sonuç ile iş yaşamın-da ilişkilendirilmektedir. Yapıcı düşüncelerin dile getirilmesi şeklinde ifade edilen çalışan sesliliği bilişsel bir maliyet ve fayda hesabından kaynaklanmaktadır. Bu noktada çalışmanın amacı, emek-yoğun otel işletmelerinde çalışanların psikolojik sermaye düzeylerinin ve algıladıkları stres düzeyinin, çalışan sesliliğine olan etkisini ölçmektir. Çalışmada bilimsel araştırma yöntemi olarak birincil veri toplama tekniklerinden faydalanılmış olup araştırmanın evrenini Van ilinde faaliyet gösteren otel çalışanları oluşturmaktadır. Elde edilen verilerin test edilmesi amacıyla PLS-SEM yöntemi ve SPSS 22.0 istatistiki analiz yazılımı kullanılmıştır. Elde edilen bulgulara göre psikolojik sermaye algılanan stresi negatif ve çalışan sesliliğini pozitif yönlü ve anlamlı olarak etkilediği görülmektedir. Aynı zamanda algılanan stres çalışan sesliliğini negatif yönlü ve anlamlı olarak etkilemektedir. Ayrıca algılanan stresin, psikolojik sermayenin çalışan sesliliği üzerindeki etkisinde aracı rol oynadığı da test edilmiştir. Bu bağlamda çalışma kapsamında elde edilen bulguların literatürdeki eksikliğin giderilmesine katkı sağlayacağı aynı zamanda araştırmacılara yönelik yararlı bilgiler sunması hedeflenmektedir.

Anahtar Kelimeler

Algılanan Stres, Psikolojik Sermaye, Çalışan Sesliliği

Kaynakça

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