Robotics in the Tourism: Robot Chefs and Robot Waiters in Food-Beverage Sector

Yıl 2021, Cilt: 18 Sayı: Yönetim ve Organizasyon Özel Sayısı, 1849 - 1882, 10.07.2021

Gizem Özgürel

https://doi.org/10.26466/opus.899296

Cited By: 10

Öz

One of the most exciting technological developments within the tourism sector in recent years has been the increased prevalence of robots. Robots can be employed as an employee in the tourism sector along with health, medicine, chemistry, food and agriculture industries. Nowadays, unless tourism firms use to technology in their works process they cannot be succesful. Like other sectors (for example education, travel, entertainment etc.), the food and beverage sector is among the sectors most affected by the Covid-19 pandemic. The Covid-19 pandemic crisis has started a new epoch in the food industry. Covid-19 is a type of virus with a highly contagious effect that spreads when people come into contact with each other. Therefore, the implication of the robot technologies which proves untouched by human hand, will become more significant for the food service industry. The primary aim of the present study is to discuss the human-robot interaction, the current situation of robot technology in tourism sector, especially the use of robot chef, and robot waiters in food and beverage businesses and future trends. For this study, the tourism literature on the subject was examined and a review was made using the secondary studies, which were secondary data. Reference search includes searching with keywords (robots in tourism, robotics, robot-human interaction eg.) from published journals, research reports and studies in google, google scholar and science direct recent years. Within the scope of the study results, the use of robots will increase in the tourism sector in future. The food and beverage sector, as a sub-branch of the tourism sector, is directly affected by the developments. For this reason, robots can be employed as a waiter robots or chef robots in food and beverage business in the near future.

Anahtar Kelimeler

Human-Robot Interaction, Robot Chefs-Waiters, Food and Beverage Sector, Covid-19, Robots in Tourism

Turizmde Robotlaşma: Yiyecek-İçecek Sektöründe Robot Şefler ve Robot Garsonlar

Öz

Son dönemlerde teknolojideki heyecan verici gelişmelerden biri de turizm sektöründeki robot kullanımının yaygınlaşmasıdır. Robotların sağlık, ilaç, kimya, gıda ve tarım endüstrilerinde bir işçi gibi çalıştırılmalarının yanı sıra turizm sektöründe de benzer şekilde çalıştırılmaya başlandığı görülmektedir. Günümüzde turizm işletmeleri iş süreçlerinde teknolojiyi kullanmadıkça başarılı olamazlar. Diğer sektörler gibi yiyecek-içecek sektörü de Covid-19 pandemisinden en çok etkilenen sektörler arasında yer almaktadır. Bu kriz, gıda sektöründeki tüm işletmeler için yeni bir çağın başlangıcı olmuştur. Covid-19, insanlar birbirleriyle temas ettiğinde yayılan, oldukça bulaşıcı etkiye sahip bir virüs türüdür. Bu nedenle, yiyecek-içecek işletmeleri için insan temasının en düşük seviyede tutulmasını sağlayan robot teknolojisinin etkin bir şekilde kullanımı daha da önemli hale gelecektir. Bu çalışmanın öncelikli amacı, robot-insan etkileşimi, turizm sektöründe robotların kullanım alanı özellikle yiyecek-içecek sektöründe robot şeflerin ve robot garsonların mevcut durumu ve geleceğe yönelik eğilimlerine yer vermektir. Çalışma amacı doğrultusunda, konuyla ilgili turizm alan yazını incelenerek ikincil veri olan daha önceki araştırmalardan yararlanılarak derleme yoluyla gerçekleştirilmiştir. Anahtar kelimeler (turizmde robotlar, robotlaşma, robot-insan etkileşimi örnekleri vb.) ile google, google scholar ve science direct’te son yıllarda yapılan çalışmalar taranmış, sektör uygulamaları derlenmiştir. Araştırma sonuçları kapsamında, turizm sektöründe robotların kullanım alanlarının giderek artacağı görülmektedir. Yiyecek-içecek sektörü de turizm sektörünün bir alt kolu olarak gelişmelerden doğrudan etkilenmektedir. Bu nedenle, yakın gelecekte yiyecek-içecek sektöründe de robot garsonlar, robot şefler gibi çalışanları görme ihtimalimiz artmaktadır.

Anahtar Kelimeler

Robotlar, Robot-İnsan Etkileşimi, Robot Şefler, Yiyecek İçecek Sektörü, Turizmde Robot Kullanımı

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