COVID-19 Sürecinde Diyabet Hemşirelerinde Empatik Eğilim Düzeyinin Hasta Merkezli Bakıma ve Diyabet Hastalarında Glisemik Düzeye Etkisinin İncelenmesi
Yıl 2024,
Cilt: 7 Sayı: 1, 83 - 92, 25.03.2024
Hamdiye Arda Sürücü
,
Meltem Sungur
,
Nermin Olgun
Öz
Amaç: Bu çalışmada COVID-19 sürecinde diyabet hemşirelerinde empatik eğilim düzeyi, hasta merkezli bakım ve diyabet hastalarının glisemik düzeyi arasındaki ilişkiyi incelemek amaçlandı.
Yöntem: Bu araştırma, kesitsel ve tanımlayıcı tipte yapıldı. Araştırma, 01.06.2021-30.12.2021 tarihleri arasında COVID-19 pandemi süreci nedeniyle online anket oluşturularak (google.docs uygulaması) sosyal medya platformunda (Whatsapp) yürütüldü. Çalışmanın örneklemini 92 diyabet hemşiresi ve 920 diyabet hastası oluşturdu. Veriler; hemşire ve hastalar için Kişisel Tanıtım Formu, Hemşireler İçin Jefferson Empati Ölçeği (HÖİJEÖ) ve Hasta Merkezli BakımYetkinliği (HMBY) Ölçeği kullanılarak toplandı. Veriler, bilgisayarda SPSS 20.0 programı kullanılarak değerlendirildi. Çalışmada veri özelliğine göre Mann-Whitney U testi, bağımsız gruplarda Student t testi ve Pearson Korelasyon analizi uygulandı.
Bulgular: COVID-19 sürecinde diyabet hemşirelerinin empatik eğilim düzeyleri ve HMBY puanının yüksek olduğu belirlendi. Diyabet hemşirelerinin empatik eğilim düzeyi ile diyabet hastalarının A1c düzeyi arasında anlamlı bir ilişki belirlenmedi (p>.05). Lisansüstü eğitime sahip diyabet hemşirelerinin, lisans mezunu hemşirelere göre empatik eğilim düzeyinin istatistiksel olarak daha yüksek olduğu bulundu (p<.05). Kronik hastalığı olmayan diyabet hemşirelerinin kronik hastalığı olan hemşirelere göre HMBY puanının istatistiksel olarak daha yüksek olduğu saptandı (p<.05).
Sonuç: COVID-19 sürecinde diyabet hemşirelerinin HÖİJEÖ düzeyleri ve HMBY puanının yüksek olduğu belirlendi. Bununla birlikte diyabet hemşirelerinin HÖİJEÖ düzeyleri ile HMBY puanı ve hastaların A1c düzeyleri arasında anlamlı bir ilişki bulunmadı.
Kaynakça
- Arslanoğlu A, Kırılmaz H. (2019). Hasta Merkezli Bakım Yetkinliği (HMBY) Ölçeği’nin Türkçe’ye uyarlanması. Sağlık Akademisyenleri Dergisi, 6(2), 158-166.
- Başar C, Kahraman S. (2019). Diabetes mellitus'lu hastalarda, hastalık tutumlarının kronik komplikasyonlar üzerine etkisinin incelenmesi. Halk Sağlığı Hemşireliği Dergisi, 1(3), 147-157
- Boström E, Isaksson U, Lundman B, Lehuluante A, Hörnsten Å. (2014). Patient‐centred care in type 2 diabetes–an altered professional role for diabetes specialist nurses. Scandinavian Journal of Caring Sciences, 28(4), 675-682.
- Canale Del S, Louis DZ, Maio V, Wang X, Rossi G, Hojat M, ve ark. (2012). The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients in Parma, Italy. Academic Medicine, 87(9), 1243-1249.
- Crawford T, Roger P, Candlin S. (2018). The consequences of diverse empathic responses in nurse-patient interactions: A discourse analysis. Journal of Communication in Healthcare, 11(2), 87-94, doi: 10.1080/17538068.2018.1453435.
- Chaitoff, A, Rothberg, MB, Windover, AK, Calabrese, L, Misra-Hebert, AD, Martinez, KA. (2019). Physician empathy is not associated with laboratory outcomes in diabetes: A cross-sectional study. Journal of General Internal Medicine, 34, 75-81.
- Çelik SS., Ozbas AA, Celik B, Karahan A, Bulut H, Koc G., ... & Ozleyen CO (2020). The COVID-19 Pandemic: Turkish Nurses Association/COVID-19 Pandemi Sureci: Turk Hemsireler Dernegi. Journal of Education and Research in Nursing, 17(3), 279-284.
- Çetinkaya Uslusoy E, Paslı Gürdoğan E. (2019). Hemşirelerde empatik eğilim meslektaş dayanışmasını etkiliyor mu? Adnan Menderes Üniversitesi Sağlık Bilimleri Fakültesi Dergisi, 3(1), 19-29.
- den Boer J, Nieboer AP, Cramm JM. (2017). A cross‐sectional study investigating patient‐centred care, co‐creation of care, well‐being and job satisfaction among nurses. Journal of Nursing Management, 25(7), 577-584.
- Drincic A, Pfeffer E, Luo J, Goldner WS. (2017). The effect of diabetes case management and diabetes resource nurse program on readmissions of patients with diabetes mellitus. Journal of Clinical &Translational Endocrinology, 8, 29-34.
- Erdoğan M, Kırılmaz H. (2020). Hasta merkezlilik ve hasta merkezli bakım. İnsan ve İnsan, 7(24), 97-126.
Guven Ozdemir N, Sendir M. (2020). The relationship between nurses' empathic tendencies, empathic skills, and individualized care perceptions. Perspect Psychiatr Care, 56(3), 732-737.
- Hardman D, Howick J. (2019). The friendly relationship between therapeutic empathy and person-centred care. European Journal for Person Centered Healthcare, 7(2), 351-357.
- Hojat M, Mangione S, Nasca TJ, Cohen MJM, Gonnella JS, Erdmann JB, ve ark. (2001). The Jefferson Scale of Physician Empathy: Development and preliminary psychometric data. Educational and Psychological Measurement, 61, 349-65
- Hojat M, Louis DZ, Markham FW, Wender R, Rabinowitz C, Gonnella JS. (2011). Physicians’ empathy and clinical outcomes for diabetic patients. Academic Medicine, 86(3), 359–364.
- Hwang Jee-In. (2015). Development and testing of a patient-centred care competency scale for hospital nurses. International Journal of Nursing Practice, 21(1), 43-51.
- Jain A, Chawla M, Kumar A, Chawla R, Grover V, Ghosh S, ve ark. (2020). Management of periodontal disease in patients with diabetes- good clinical practice guidelines: A joint statement by Indian Society of Periodontology and Research Society for the Study of Diabetes in India. Journal of Indian Society of
Periodontology, 24(6), 498-524.
- Jeong M, Seo K. (2022). Mediating Effect of Communication competence in the relationship between compassion and patient-centered care in clinical nurses in South Korea. In Healthcare, 10(10), 2069.
- Kahriman İ, Platin N. (2018). Tip 1 diyabetes mellitusu olan adölesanlara bakım veren hemşirelerde empati geliştirme. Clinical Experimental Health Sciences, 8, 73-9.
- Karaca A, Açikgöz F,Akkuş D. (2013). Eğitim ile empatik beceri ve empatik eğilim geliştirilebir mi? Bir Sağlık Yüksekokulu örneği. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, (3), 118-122.
- Kerr JL, Stahnke AM, Behnen EM. (2015). Assessing empathy and self-efficacy levels of pharmacy students in an elective diabetes management course. American Journal of Pharmaceutical Education, 79(3), 42-46.
- Kürtüncü M, Arslan N, Çatalçam S, Yapıcı G, Hırçın G. (2018). Yataklı tedavi kurumlarında çalışan hemşirelerin kültürlerarası duyarlılıkları ile sosyo-demografik özellikleri ve empati düzeyleri arasındaki ilişkisi. Hemşirelikte Araştırma Geliştirme Dergisi, 20(1), 44-56.
- Kvåle K, Bondevik M. (2008). What is important for patient centred care? A qualitative study about the perceptions of patients with cancer. Scandinavian Journal of Caring Sciences, 22(4), 582-589.
- Lee YJ, Shin SJ, Wang RH, Lin KD, Lee YL, Wang YH. (2016). Pathways of empowerment perceptions, health literacy, self-efficacy, and self-care behaviours to glycemic control in patients with type 2 diabetes mellitus. Patient Education Counseling, 99(2), 287-294.
- Li Z, Zuo Q, Cheng J, Zhou Y, Li Y, Zhu L, ve ark. (2021). Coronavirus disease 2019 pandemic promotes the sense of professional identity among nurses. Nursing Outlook, 69(3), 389-398
- Miller SR. (2015). Fostering informed empathy through patient-centred education about persons with disabilities. Perspectives on Medical Education, 4(4), 196-199.
- Moudatsou M, Stavropoulou A, Philalithis A, Koukouli S. (2020). The role of empathy in health and social care professionals. In Healthcare, 8(1), 26.
- Mo Y, Deng L, Zhang L, Lang Q, Liao C, Wang N, Qin M, &Huang H. (2020). Work stress among Chinese nurses to support Wuhan in fighting against COVID-19 epidemic. Journal of Nursing Management. 28 (5) 1002-1009.
- Munshi MN, Florez H, Huang ES, Kalyani RR, Mupanomunda M, Pandya N, ve ark. (2016). Management of diabetes in long-term care and skilled nursing facilities: A position statement of the American Diabetes Association. Diabetes Care, 39(2), 38-318.
- Pearson GS (2021). Empathy in Today’s Health Care Environment. Journal of the American Psychiatric Nurses Association, 27(1), 5-6.
- Ruiz‐Fernández MD, Ramos‐Pichardo JD, Ibáñez‐Masero O, Carmona‐Rega MI, Sánchez‐Ruiz MJ, Ortega‐Galán ÁM. (2021). Professional quality of life, self‐compassion, resilience, and empathy in healthcare professionals during COVID‐19 crisis in Spain. Research in Nursing & Health, 44(4), 620-632.
- Roschelle HRD. (2010). Increasing empathy, knowledge, and skills regarding gestational diabetes. Topics in Clinical Nutrition, 25(3), 250-255.
- Sahin S, Arioz Duzgun A, Unsal A, Inan Kirmizigul E, Ozdemir A. (2023). Assessment of Compassion Fatigue and Empathy Levels in Nurses During the COVID-19 Outbreak: Turkey’s Case. Journal of Religion and Health, 62(2), 1343-1357.
- Satman I, Alagöl F, Ömer B, Kalaca S, Tütüncü Y, Çolak N, ve ark. (2021). An abstract of the results of the
TURDEP-II (Turkey Diabetes, Hypertension, Obesity and Endocrinological Diseases Prevalence Study-II) STUDY, (Cited 12 March 2021). Erişim adresi: http://www.istanbul.edu.tr/itf/attachments/021_turdep.2 .sonuclarinin.aciklamasi.pdf
- Satman I, Yilmaz T, Sengül A, Salman S, Salman F, Uygur S, ve ark. (2002). Population-based-study of diabetes and risk characteristics in Turkey: results of the Turkish diabetes epidemiology study (TURDEP). Diabetes Care, 25(9), 1551-1556.
- Speight J, Holmes‐Truscott E, Hendrieckx C, Skovlund S, Cooke DJDM. (2020). Assessing the impact of diabetes on quality of life: What have the past 25 years taughtus? Diabetic Medicine, 37(3), 483-492.
- Şahin N, Birgili F. (2019). Control of diabetessymptomsin patientswithtype 2 diabetes mellitus. International Anatolia Academic Online Journal Health Sciences, 5(2), 66-85.
- Şahin S, Özgen D, Özdemir K, Ünsal A. (2018). Bir hastanede çalışan hemşirelerin empati ve tükenmişlik düzeylerinin değerlendirilmesi. Konuralp Medical Journal, 10(3), 318-325.
- Tiryaki Şen H, Taşkın Yılmaz F, Pekşen Ünüvar Ö, Demirkaya F. (2012). Birinci basamak sağlık hizmetlerinde görev yapan sağlık çalışanlarının empatik beceri düzeyleri. Psikiyatri Hemşireliği Dergisi, 3(1), 6-12.
- Ward J, Schaal M, Sullivan J, Bowen ME, Erdmann JB, Hojat M. (2009). Reliability and validity of the Jefferson
Scale of Empathy in undergraduate nursing students. Journal of Nursing Measurement, 17, 73-88
- Winter R, Leanage N, Robert, N, Norman RI, Howick J. (2022). Experiences of empathy training in healthcare: A systematic review of qualitative studies. Patient Education and Counseling, 105(2022), 3017-3037.
- Yalın H, Demir HG, Olgun N. (2011). DM’li birey nasıl izlenmelidir? The Journal of Turkish Family Physician, 2(3), 6-18.
- Yanık A, Saygılı S. (2014). Validity and reliability of the Turkish version of Jefferson Scale of Empathy for nursing students. Turkiye Klinikleri Journal of Medical Sciences, 34(1), 111-119
Investigation of the Effects of Empathic Tendency Level in Diabetes Nurses on Patient-Centered Care and Glycemic Level in Diabetes Patients in the COVID-19 Process
Yıl 2024,
Cilt: 7 Sayı: 1, 83 - 92, 25.03.2024
Hamdiye Arda Sürücü
,
Meltem Sungur
,
Nermin Olgun
Öz
Objective: This study aimed to examine the relationship between the level of empathic tendency, patient-centered care in diabetes nurses, and the glycemic level of diabetes patients during the COVID-19 process.
Methods: This study was conducted in a cross-sectional and descriptive type. The research was conducted on the social media platform (WhatsApp) by creating an online survey (google.docs application) due to the COVID-19 pandemic process between 01.06.2021 and 30.12.2021. The sample of the study consisted of 92 diabetes nurses and 920 diabetic patients. Data were collected using the Personal Identification Form for nurses and patients, the Jefferson Empathy Scale for Nurses, and the Patient-Centered Care Efficacy Scale. The data were evaluated using the SPSS 20.0 program on the computer. In the studyMann-Whitney U test, Student’s t test and Pearson Correlation analysis were applied in independent groups according to data characteristics.
Results: It was determined that diabetes nurses had high empathy levels and patient-centered care competence scores. There was no significant relationship between the empathic tendency level of diabetes nurses and the A1c level of diabetes patients (p>.05). Diabetes nurses with a postgraduate education level were found to have a statistically higher level of empathy tendency than nurses with a bachelor's degree (p<.05). It was determined that the patient-centered care competence score of the diabetes nurses without chronic disease was statistically higher than the nurses with the chronic disease (p<.05).
Conclusion: During the COVID-19 process, it was determined that the diabetes nurses' empathy levels and patient-centered care competence scores were high. However, there was no significant relationship between diabetes nurses' levels of empathy and patient-centered care competence scores and patients' A1c levels.
Kaynakça
- Arslanoğlu A, Kırılmaz H. (2019). Hasta Merkezli Bakım Yetkinliği (HMBY) Ölçeği’nin Türkçe’ye uyarlanması. Sağlık Akademisyenleri Dergisi, 6(2), 158-166.
- Başar C, Kahraman S. (2019). Diabetes mellitus'lu hastalarda, hastalık tutumlarının kronik komplikasyonlar üzerine etkisinin incelenmesi. Halk Sağlığı Hemşireliği Dergisi, 1(3), 147-157
- Boström E, Isaksson U, Lundman B, Lehuluante A, Hörnsten Å. (2014). Patient‐centred care in type 2 diabetes–an altered professional role for diabetes specialist nurses. Scandinavian Journal of Caring Sciences, 28(4), 675-682.
- Canale Del S, Louis DZ, Maio V, Wang X, Rossi G, Hojat M, ve ark. (2012). The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients in Parma, Italy. Academic Medicine, 87(9), 1243-1249.
- Crawford T, Roger P, Candlin S. (2018). The consequences of diverse empathic responses in nurse-patient interactions: A discourse analysis. Journal of Communication in Healthcare, 11(2), 87-94, doi: 10.1080/17538068.2018.1453435.
- Chaitoff, A, Rothberg, MB, Windover, AK, Calabrese, L, Misra-Hebert, AD, Martinez, KA. (2019). Physician empathy is not associated with laboratory outcomes in diabetes: A cross-sectional study. Journal of General Internal Medicine, 34, 75-81.
- Çelik SS., Ozbas AA, Celik B, Karahan A, Bulut H, Koc G., ... & Ozleyen CO (2020). The COVID-19 Pandemic: Turkish Nurses Association/COVID-19 Pandemi Sureci: Turk Hemsireler Dernegi. Journal of Education and Research in Nursing, 17(3), 279-284.
- Çetinkaya Uslusoy E, Paslı Gürdoğan E. (2019). Hemşirelerde empatik eğilim meslektaş dayanışmasını etkiliyor mu? Adnan Menderes Üniversitesi Sağlık Bilimleri Fakültesi Dergisi, 3(1), 19-29.
- den Boer J, Nieboer AP, Cramm JM. (2017). A cross‐sectional study investigating patient‐centred care, co‐creation of care, well‐being and job satisfaction among nurses. Journal of Nursing Management, 25(7), 577-584.
- Drincic A, Pfeffer E, Luo J, Goldner WS. (2017). The effect of diabetes case management and diabetes resource nurse program on readmissions of patients with diabetes mellitus. Journal of Clinical &Translational Endocrinology, 8, 29-34.
- Erdoğan M, Kırılmaz H. (2020). Hasta merkezlilik ve hasta merkezli bakım. İnsan ve İnsan, 7(24), 97-126.
Guven Ozdemir N, Sendir M. (2020). The relationship between nurses' empathic tendencies, empathic skills, and individualized care perceptions. Perspect Psychiatr Care, 56(3), 732-737.
- Hardman D, Howick J. (2019). The friendly relationship between therapeutic empathy and person-centred care. European Journal for Person Centered Healthcare, 7(2), 351-357.
- Hojat M, Mangione S, Nasca TJ, Cohen MJM, Gonnella JS, Erdmann JB, ve ark. (2001). The Jefferson Scale of Physician Empathy: Development and preliminary psychometric data. Educational and Psychological Measurement, 61, 349-65
- Hojat M, Louis DZ, Markham FW, Wender R, Rabinowitz C, Gonnella JS. (2011). Physicians’ empathy and clinical outcomes for diabetic patients. Academic Medicine, 86(3), 359–364.
- Hwang Jee-In. (2015). Development and testing of a patient-centred care competency scale for hospital nurses. International Journal of Nursing Practice, 21(1), 43-51.
- Jain A, Chawla M, Kumar A, Chawla R, Grover V, Ghosh S, ve ark. (2020). Management of periodontal disease in patients with diabetes- good clinical practice guidelines: A joint statement by Indian Society of Periodontology and Research Society for the Study of Diabetes in India. Journal of Indian Society of
Periodontology, 24(6), 498-524.
- Jeong M, Seo K. (2022). Mediating Effect of Communication competence in the relationship between compassion and patient-centered care in clinical nurses in South Korea. In Healthcare, 10(10), 2069.
- Kahriman İ, Platin N. (2018). Tip 1 diyabetes mellitusu olan adölesanlara bakım veren hemşirelerde empati geliştirme. Clinical Experimental Health Sciences, 8, 73-9.
- Karaca A, Açikgöz F,Akkuş D. (2013). Eğitim ile empatik beceri ve empatik eğilim geliştirilebir mi? Bir Sağlık Yüksekokulu örneği. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, (3), 118-122.
- Kerr JL, Stahnke AM, Behnen EM. (2015). Assessing empathy and self-efficacy levels of pharmacy students in an elective diabetes management course. American Journal of Pharmaceutical Education, 79(3), 42-46.
- Kürtüncü M, Arslan N, Çatalçam S, Yapıcı G, Hırçın G. (2018). Yataklı tedavi kurumlarında çalışan hemşirelerin kültürlerarası duyarlılıkları ile sosyo-demografik özellikleri ve empati düzeyleri arasındaki ilişkisi. Hemşirelikte Araştırma Geliştirme Dergisi, 20(1), 44-56.
- Kvåle K, Bondevik M. (2008). What is important for patient centred care? A qualitative study about the perceptions of patients with cancer. Scandinavian Journal of Caring Sciences, 22(4), 582-589.
- Lee YJ, Shin SJ, Wang RH, Lin KD, Lee YL, Wang YH. (2016). Pathways of empowerment perceptions, health literacy, self-efficacy, and self-care behaviours to glycemic control in patients with type 2 diabetes mellitus. Patient Education Counseling, 99(2), 287-294.
- Li Z, Zuo Q, Cheng J, Zhou Y, Li Y, Zhu L, ve ark. (2021). Coronavirus disease 2019 pandemic promotes the sense of professional identity among nurses. Nursing Outlook, 69(3), 389-398
- Miller SR. (2015). Fostering informed empathy through patient-centred education about persons with disabilities. Perspectives on Medical Education, 4(4), 196-199.
- Moudatsou M, Stavropoulou A, Philalithis A, Koukouli S. (2020). The role of empathy in health and social care professionals. In Healthcare, 8(1), 26.
- Mo Y, Deng L, Zhang L, Lang Q, Liao C, Wang N, Qin M, &Huang H. (2020). Work stress among Chinese nurses to support Wuhan in fighting against COVID-19 epidemic. Journal of Nursing Management. 28 (5) 1002-1009.
- Munshi MN, Florez H, Huang ES, Kalyani RR, Mupanomunda M, Pandya N, ve ark. (2016). Management of diabetes in long-term care and skilled nursing facilities: A position statement of the American Diabetes Association. Diabetes Care, 39(2), 38-318.
- Pearson GS (2021). Empathy in Today’s Health Care Environment. Journal of the American Psychiatric Nurses Association, 27(1), 5-6.
- Ruiz‐Fernández MD, Ramos‐Pichardo JD, Ibáñez‐Masero O, Carmona‐Rega MI, Sánchez‐Ruiz MJ, Ortega‐Galán ÁM. (2021). Professional quality of life, self‐compassion, resilience, and empathy in healthcare professionals during COVID‐19 crisis in Spain. Research in Nursing & Health, 44(4), 620-632.
- Roschelle HRD. (2010). Increasing empathy, knowledge, and skills regarding gestational diabetes. Topics in Clinical Nutrition, 25(3), 250-255.
- Sahin S, Arioz Duzgun A, Unsal A, Inan Kirmizigul E, Ozdemir A. (2023). Assessment of Compassion Fatigue and Empathy Levels in Nurses During the COVID-19 Outbreak: Turkey’s Case. Journal of Religion and Health, 62(2), 1343-1357.
- Satman I, Alagöl F, Ömer B, Kalaca S, Tütüncü Y, Çolak N, ve ark. (2021). An abstract of the results of the
TURDEP-II (Turkey Diabetes, Hypertension, Obesity and Endocrinological Diseases Prevalence Study-II) STUDY, (Cited 12 March 2021). Erişim adresi: http://www.istanbul.edu.tr/itf/attachments/021_turdep.2 .sonuclarinin.aciklamasi.pdf
- Satman I, Yilmaz T, Sengül A, Salman S, Salman F, Uygur S, ve ark. (2002). Population-based-study of diabetes and risk characteristics in Turkey: results of the Turkish diabetes epidemiology study (TURDEP). Diabetes Care, 25(9), 1551-1556.
- Speight J, Holmes‐Truscott E, Hendrieckx C, Skovlund S, Cooke DJDM. (2020). Assessing the impact of diabetes on quality of life: What have the past 25 years taughtus? Diabetic Medicine, 37(3), 483-492.
- Şahin N, Birgili F. (2019). Control of diabetessymptomsin patientswithtype 2 diabetes mellitus. International Anatolia Academic Online Journal Health Sciences, 5(2), 66-85.
- Şahin S, Özgen D, Özdemir K, Ünsal A. (2018). Bir hastanede çalışan hemşirelerin empati ve tükenmişlik düzeylerinin değerlendirilmesi. Konuralp Medical Journal, 10(3), 318-325.
- Tiryaki Şen H, Taşkın Yılmaz F, Pekşen Ünüvar Ö, Demirkaya F. (2012). Birinci basamak sağlık hizmetlerinde görev yapan sağlık çalışanlarının empatik beceri düzeyleri. Psikiyatri Hemşireliği Dergisi, 3(1), 6-12.
- Ward J, Schaal M, Sullivan J, Bowen ME, Erdmann JB, Hojat M. (2009). Reliability and validity of the Jefferson
Scale of Empathy in undergraduate nursing students. Journal of Nursing Measurement, 17, 73-88
- Winter R, Leanage N, Robert, N, Norman RI, Howick J. (2022). Experiences of empathy training in healthcare: A systematic review of qualitative studies. Patient Education and Counseling, 105(2022), 3017-3037.
- Yalın H, Demir HG, Olgun N. (2011). DM’li birey nasıl izlenmelidir? The Journal of Turkish Family Physician, 2(3), 6-18.
- Yanık A, Saygılı S. (2014). Validity and reliability of the Turkish version of Jefferson Scale of Empathy for nursing students. Turkiye Klinikleri Journal of Medical Sciences, 34(1), 111-119