ÜÇLEME: PASİF LİDERLİK, İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİ

Öz

Türkiye, dünyanın en büyük turizm pazarlarından biridir. Son zamanlarda yapılan araştırmalar, Türk turizm sektörü çalışanlarının işlerinden tatmin olmadıklarını ve sektörde işgücü devir oranlarının çok yüksek, hatta diğer sektörlere göre daha yüksek olduğunu ortaya koymaktadırlar. Çalışanların iş tatmini ve elde tutulması, turizm sektörü başarısının karşı karşıya olduğu çok önemli zorluklardır ve bu nedenle bilim adamlarının ilgi odağında yer almaktadırlar. Bu çalışma, çalışanların örgütten ayrılma niyetlerinin iş tatmini ve algılanan pasif liderlik davranışları ile ne ölçüde ilişkili olduğunu araştırmayı amaçlamaktadır. İstanbul’da turizm sektöründe 472 çalışan ile yapılan araştırma sonucunda yöneticilerin algılanan pasif liderlik davranışlarının çalışanların iş tatminlerini azalttığı ve işten ayrılma niyetlerini artırdığı ortaya koyulmaktadır. Araştırma sonuçları aynı zamanda algılanan pasif liderlik ile işten ayrılma niyeti arasında iş tatmininin kısmi aracılık etkisi olduğunu da ortaya koymaktadır.

Anahtar Kelimeler

• işten ayrılma niyeti
• iş tatmini
• pasif liderlik
• laissez-faire liderlik
• istisna ile yönetim pasif liderlik

TRILOGY: PASSIVE LEADERSHIP, JOB SATISFACTION AND INTENTION TO LEAVE

Öz

Turkey is one of the major global tourism markets. Recent research reveals that the employees of the Turkish tourism sector are dissatisfied with their jobs and employee turnover rates of the sector are very high, even higher than other sectors. Employee job satisfaction and retention are crucial challenges that face the tourism sector success and therefore they are in the focus of scholar interest. This study proposes to investigate the extent to which employees’ intention to leave the organization are related to the job satisfaction and perceived passive leadership behaviors. As a result of the research conducted with 472 employees in the tourism sector in Istanbul, it was determined that the perceived passive leadership behaviors of the managers decreased employees’ job satisfaction and increased their intention to leave. It was also found that job satisfaction has a partial mediating effect between perceived passive leadership and intention to leave.

Anahtar Kelimeler

• Intention to leave
• job satisfaction
• passive leadership
• laissez-faire leadership
• passive management by exception leadership

Kaynakça

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