Digitalization and Technostress: Psychosocial Effects and Artificial Intelligence Supported Intervention Opportunities

Abstract

Rapid digitalization is profoundly transforming individuals’ lifestyles and work patterns, bringing the phenomenon of technostress to the forefront as a critical factor impacting psychosocial well-being. The constant evolution of technology and the deep integration of digital tools into daily life give rise to anxiety, burnout, occupational insecurity, cognitive overload, and digital dependency. The widespread adoption of remote working and online education, particularly during the pandemic, has made these issues even more visible and intensified the pressure to keep pace with accelerating digital transformation. While artificial intelligence, a cornerstone of this digitalization process, offers significant benefits in the workplace — such as increased speed, efficiency, and personalized service delivery — it simultaneously introduces psychosocial risks including job insecurity, digital addiction, loss of work-life boundaries, and ethical concerns. Technostress manifests in multifaceted negative outcomes: at the individual level through emotional exhaustion and decision-making difficulties; at the family level through disrupted communication and work-family conflict; and at the societal level through social isolation, digital inequality, and the widening digital divide. This review aims to comprehensively analyze the psychosocial effects of digitalization and technostress on individuals, families, and society, while proposing artificial intelligence-assisted, human-centered, and ethically sensitive intervention strategies.

Keywords

• Technostress
• Digitalization
• Artificial Intelligence

Dijitalleşme ve Teknostres: Psikososyal Etkiler ve Yapay Zekâ Destekli Müdahale Olanakları

Öz

Hızla ilerleyen dijitalleşme, bireylerin yaşam tarzlarını ve çalışma biçimlerini köklü biçimde dönüştürürken, psikososyal iyilik hâlini olumsuz etkileyen teknostres olgusu giderek daha fazla öne çıkmaktadır. Teknolojinin sürekli yenilenmesi ve dijital araçların günlük yaşama derinlemesine entegrasyonu; kaygı, tükenmişlik, mesleki güvensizlik, bilişsel aşırı yüklenme ve dijital bağımlılık gibi önemli sorunlara yol açmaktadır. Özellikle pandemi döneminde yaygınlaşan uzaktan çalışma ve çevrimiçi eğitim uygulamaları, bu sorunları daha görünür kılmıştır. Dijital dönüşümün hızına yetişme zorunluluğu, teknostresin şiddetini artıran yeni faktörler ortaya çıkarmakta; aynı zamanda bu dönüşümün temel bileşenlerinden biri olan yapay zekâ, iş yaşamında hız, verimlilik ve kişiselleştirilmiş hizmet sunumu gibi avantajlar sağlarken, iş güvencesizliği, etik riskler ve dijital bağımlılık gibi psikososyal tehditleri de beraberinde getirmektedir. Teknostres; bireysel düzeyde duygusal tükenme ve karar verme güçlüğü, aile düzeyinde iletişim kopukluğu ve iş-aile çatışması, toplumsal düzeyde ise sosyal izolasyon, dijital uçurum ve eşitsizlikler gibi çok katmanlı olumsuz sonuçlar doğurmaktadır. Bu derleme çalışması; dijitalleşme ve teknostresin birey, aile ve toplum üzerindeki psikososyal etkilerini çok boyutlu bir bakışla incelemeyi ve yapay zekâ temelli çözüm önerileri sunmayı amaçlamaktadır.

Anahtar Kelimeler

• Dijitalleşme
• Teknostres
• Yapay Zekâ
• Sosyal Hizmet

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