Araştırma Makalesi
BibTex RIS Kaynak Göster

Crisis Management: A Way Towards Being Human

Yıl 2020, , 288 - 307, 28.12.2020
https://doi.org/10.47097/piar.828702

Öz

As an exploratory research, the study was conducted with an objective to create a simple and understandable process of crisis management. Based on the review of literature, it was hypothesized that people preparing for a crisis, face the barrier of helplessness but step ahead to pacify their needs. In order to obtain data, interviews were conducted with the masons, factory workers, house keepers, maids and servants, salaried people and businessmen who responded as the respondents. Content analysis, analysis and synthesis, grouping, mind mapping and thematic analysis was applied to understand the process of crisis management amongst the people. The analysis and synthesis method were used to group the similar responses. Based on this analysis, several reasons were identified and based on synthesis several deductions were made for mind mapping which led to the visual representation of the stages in the process of crisis management. Association analysis was applied to connect and develop the relationship amongst the stages as well study the influence of the actions in each stage. Using a mind map and content analysis, a logical sequence of the characteristics and their relationships within the entire crisis management process was established in five stages and nine sub-stages. Further research needs to be conducted to verify and ascertain the validity of the stages and sub-stages.

Kaynakça

  • Civelek, M. E., C¸emberci, M., & Eralp, N. E. (2016). The role of social media in crisis communication and crisis management. International Journal of Research in Business and Social Science (2147-4478), 5(3), 111–120. doi:10.20525/ijrbs.v5i3.279
  • Coombs, T., & Hollady, S. J. (2012). The handbook of crisis communication. New York: Wiley.
  • Coombs, W. (2007). Ongoing crisis communication: Planning, managing and responding (2nd ed.). Thousand Oaks: Sage.
  • Hart, P., Heyse, L., & Boin, A. (2001). New trends in crisis management practice and crisis management research: Setting the Agenda. Journal of Contingencies and Crisis Management, 9(4), 181–199. doi:10.1111/1468-5973.00168
  • Litovchenko, Y. (2012). The choice and justification the strategy of enterprise crisis management. B`ıznes Inform, 12, 308–312.
  • Marie Mikušová & Petra Horváthová (2019) Prepared for a crisis? Basic elements of crisis management in an organisation, Economic Research-Ekonomska Istraživanja, 32:1, 1844-1868, DOI: 10.1080/1331677X.2019.1640625
  • Maslow, A. H. (1954). Motivation and personality. New York: Harper and Row.
  • Maslow, A. H. (1962). Toward a psychology of being. Princeton: D. Van Nostrand Company.
  • Maslow, A. H. (1970a). Motivation and personality. New York: Harper & Row.
  • Maslow, A. H. (1970b). Religions, values, and peak experiences. New York: Penguin. (Original work published 1966)
  • Maslow, A. H. (1987). Motivation and personality (3rd ed.). Delhi, India: Pearson Education.
  • Mir, U. R., Hassan, S. S., Ali, A., & Kosar, R. (2016). New knowledge creation and crisis management team’s performance. Science International, 28(3), 2831–2836.
  • Mitroff, I. I. (2003). Crisis leadership: Planning for the unthinkable. Hoboken, USA: Wiley.
  • Mitroff, I., Pauchant, T., Finney, M., & Pearson, C. (1989). Do (some) organizations cause their own crises? The cultural profiles of crisis-prone vs. crisis-prepared organizations. Organization and Environment, 3(4), 269–283. doi:10.1177/108602668900300401
  • Noratikah, M. A., Aizza Maisha, D. A. A., & Mus Chairil, S. (2017). Crisis response strategy and crisis types suitability: A preliminary study on MH370. Paper presented at the International conference on communication and media: An international communication association regional conference (i-COME’16), Kuala Lumpur, Malaysia, 33. doi:10.1051/ shsconf/20173300037
  • Pearson, C. M., & Clair, J. A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 59–78.
  • T˘anase, D. I. (2012). Procedural and systematic crisis approach and crisis management. Theoretical and Applied Economics, 5(569), 177–184.

Crisis Management: A Way Towards Being Human

Yıl 2020, , 288 - 307, 28.12.2020
https://doi.org/10.47097/piar.828702

Öz

As an exploratory research, the study was conducted with an objective to create a simple and understandable process of crisis management. Based on the review of literature, it was hypothesized that people preparing for a crisis, face the barrier of helplessness but step ahead to pacify their needs. In order to obtain data, interviews were conducted with the masons, factory workers, house keepers, maids and servants, salaried people and businessmen who responded as the respondents. Content analysis, analysis and synthesis, grouping, mind mapping and thematic analysis was applied to understand the process of crisis management amongst the people. The analysis and synthesis method were used to group the similar responses. Based on this analysis, several reasons were identified and based on synthesis several deductions were made for mind mapping which led to the visual representation of the stages in the process of crisis management. Association analysis was applied to connect and develop the relationship amongst the stages as well study the influence of the actions in each stage. Using a mind map and content analysis, a logical sequence of the characteristics and their relationships within the entire crisis management process was established in five stages and nine sub-stages. Further research needs to be conducted to verify and ascertain the validity of the stages and sub-stages.

Kaynakça

  • Civelek, M. E., C¸emberci, M., & Eralp, N. E. (2016). The role of social media in crisis communication and crisis management. International Journal of Research in Business and Social Science (2147-4478), 5(3), 111–120. doi:10.20525/ijrbs.v5i3.279
  • Coombs, T., & Hollady, S. J. (2012). The handbook of crisis communication. New York: Wiley.
  • Coombs, W. (2007). Ongoing crisis communication: Planning, managing and responding (2nd ed.). Thousand Oaks: Sage.
  • Hart, P., Heyse, L., & Boin, A. (2001). New trends in crisis management practice and crisis management research: Setting the Agenda. Journal of Contingencies and Crisis Management, 9(4), 181–199. doi:10.1111/1468-5973.00168
  • Litovchenko, Y. (2012). The choice and justification the strategy of enterprise crisis management. B`ıznes Inform, 12, 308–312.
  • Marie Mikušová & Petra Horváthová (2019) Prepared for a crisis? Basic elements of crisis management in an organisation, Economic Research-Ekonomska Istraživanja, 32:1, 1844-1868, DOI: 10.1080/1331677X.2019.1640625
  • Maslow, A. H. (1954). Motivation and personality. New York: Harper and Row.
  • Maslow, A. H. (1962). Toward a psychology of being. Princeton: D. Van Nostrand Company.
  • Maslow, A. H. (1970a). Motivation and personality. New York: Harper & Row.
  • Maslow, A. H. (1970b). Religions, values, and peak experiences. New York: Penguin. (Original work published 1966)
  • Maslow, A. H. (1987). Motivation and personality (3rd ed.). Delhi, India: Pearson Education.
  • Mir, U. R., Hassan, S. S., Ali, A., & Kosar, R. (2016). New knowledge creation and crisis management team’s performance. Science International, 28(3), 2831–2836.
  • Mitroff, I. I. (2003). Crisis leadership: Planning for the unthinkable. Hoboken, USA: Wiley.
  • Mitroff, I., Pauchant, T., Finney, M., & Pearson, C. (1989). Do (some) organizations cause their own crises? The cultural profiles of crisis-prone vs. crisis-prepared organizations. Organization and Environment, 3(4), 269–283. doi:10.1177/108602668900300401
  • Noratikah, M. A., Aizza Maisha, D. A. A., & Mus Chairil, S. (2017). Crisis response strategy and crisis types suitability: A preliminary study on MH370. Paper presented at the International conference on communication and media: An international communication association regional conference (i-COME’16), Kuala Lumpur, Malaysia, 33. doi:10.1051/ shsconf/20173300037
  • Pearson, C. M., & Clair, J. A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 59–78.
  • T˘anase, D. I. (2012). Procedural and systematic crisis approach and crisis management. Theoretical and Applied Economics, 5(569), 177–184.
Toplam 17 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Araştırma Makaleleri
Yazarlar

Jha Avdhesh 0000-0002-8362-848X

Yayımlanma Tarihi 28 Aralık 2020
Yayımlandığı Sayı Yıl 2020

Kaynak Göster

APA Avdhesh, J. (2020). Crisis Management: A Way Towards Being Human. Pamukkale Üniversitesi İşletme Araştırmaları Dergisi, 7(2), 288-307. https://doi.org/10.47097/piar.828702

Pamukkale Üniversitesi İşletme Araştırmaları Dergisinde yayınlanmış makalelerin telif hakları Creative Commons Atıf-Gayriticari 4.0 Uluslararası Lisansı (CC BY-NC-ND 4.0) kapsamındadır.

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