BibTex RIS Kaynak Göster

DÜNYADA VE TÜRKİYE’DE SAĞLIK TURİZMİ PAZARLAMA UYGULAMALARI VE KARŞILAŞTIRMALI DURUM ANALİZİ

Yıl 2015, Cilt: 8 Sayı: 16, 1 - 22, 01.12.2015

Öz

Bu çalışmanın amacı sağlık turizm pazarlamasının dünyada ve Türkiye’deki uygulamalarını incelemek ve Türkiye için hangi stratejik pazarlama faaliyetlerinin uygun olduğunu tartışmaktır. Bu bağlamda SWOT analizi yapılmış ve Devlet kuruluşları ile Özel Sektör uygulayıcılarının Sağlık Turizm’ini geliştirmek için neler yapabilecekleri konusunda öneriler sunulmuştur

Kaynakça

  • Arellano, A. B. R. (2011). Medical Tourism in The Caribbean. Journal of Women in Culture and Society, 36 (2): 289-297.
  • Awadzi, W. ve Panda, D. (2005). Medical Tourism: Globalization and Marketing of Medical Services. The Consortium Journal of Hospitality and Tourism, 11(1): 75-80.
  • BAKA (Batı Akdeniz Kalkınma Ajansı) (2011). Sağlık Turizmi Sektör Raporu, http://www.baka.org.tr/uploads/1303486601SAGLiK-KATALOG-- TURKCE-.pdf, İndirilme Tarihi: 01.03.2014
  • Bookman, Z. M. ve Bookman, R. K. (2007). Medical Tourism in Developing Countries, Palgrave Macmillan: New York.
  • Brüksel Ticaret Müşavirliği. (2013). Sağlık Turizmi Potansiyel Tespit Çalışması Raporu, Belçika; İndirilme Tarihi: 03.01.2014, http://www.counsellors.gov.tr/upload/B/SA%C4%9ELIK%20TUR%C4% B0ZM%C4%B0%20POTANS%C4%B0YEL%20TESP%C4%B0T%20%C3 %87ALI%C5%9EMASI.doc, Caribbean Export Development Agency. (2008). Health and Wellness Tourism: TEN Strategies for Success within the Caribbean Single Market and Economy (CSME) Report, Caribbean Export Development Agency, St. Michael, Barbados; İndirilme Tarihi: 06.04.2014, http://www.onecaribbean.org/content/files/10StrategySeriesHWFINAL CbbnExport.pdf.
  • Chinai, R. ve Goswami, R. (2007). Medical Visas Mark Growth for Indian Medical Tourism. Bulletin of World Health Organization, Mumbai, Doi:10.2471/BLT.07.010307.
  • Chow, C. (2009). Jetsetter Patients. Silverkris: The Travel Magazine of Singapore Airlines, Singapore: Singapore Airlines.
  • Cohen, E. (2012). Medical Travel and the Quality-of-Life. (M. Uysal, R. R. Perdue, & M. J. Sirgy (Eds.). Handbook of Tourism and Quality-of-Life Research: Enhancing the Lives of Tourists and Residents of Host Communities (s: 169–191). Springer Science+Business Media B.V.
  • Connell, J. (2006). Medical Tourism: Sea, Sun, Sand and Surgery. Tourism Management, 27: 1093-1100.
  • Cooper, R. S., Kennelly, J. F. ve Orduñez-Garcia, P. (2006). Health in Cuba. International Journal of Epidemiology, 35(4): 817-24.
  • Debata, B. R., Sree, K. ve Patnaik, B. (2012). Evaluating Medical Tourism Enablers with Interpretive Structural Modeling. Benchmarking: An International Journal, 20(6): 716–743.
  • Deloitte (2008). Medical Tourism: Consumers in Search of Value, https://www.deloitte.com/assets/DcomUnitedStates/Local%20Assets/ Documents/us_chs_MedicalTourismStudy(3).pdf, İndirilme Tarihi: 25.12.2013.
  • Deloitte (2009). Medical Tourism: Update and Implications, İndirilme Tarihi: 25.12.2013 http://www.deloitte.com/assets/Dcom-UnitedStates/ Local%20Assets/Documents/us_chs_MedicalTourism_102609.pdf.
  • Dünya Sağlık Örgütü. (1986). Ottawa Charter for Health Promotion, First International Conference on Health Promotion, November.
  • Edmonds, A. (2011). Almost Invisible Scars: Medical Tourism to Brazil. Journal of Women in Culture and Society, (36) 2: 297-302.
  • Eissler, L. A. ve Casken, J. (2013). Seeking Health Care through International Medical Tourism. Journal of Nursing Scholarship, 45:2: 177–184.
  • Erkol, F. (2013). The Incentives to Develop Health Tourism in Turkey. Dünya Sağlık ve 3.Yaş Turizmi Kongresi, 19-23 Nisan 2013, İzmir.
  • Glinos, I., Baeten, R. ve Boffin, N. (2006). Cross-border contracted care in Belgian hospitals. In M. Rosenmöller, R. Baeten, & M. McKee (Eds.), Patient Mobility in the European Union: Learning from Experience. Denmark: European Observatory on Health Systems and Policies.
  • Goodrich, N. J. (1994). Health Tourism: A New Positioning Strategy of Tourist Destinations. Journal of International Consumer Marketing, 6: 227-238.
  • Ho, K.T. (2015) Medical Tourism: New Strategies for the Health Care Industry in Taiwan. Journal of the Formosan Medical Association, 114 (2): 99–101.
  • Horowitz, D. M., Rosensweig, A. J. ve Jones, A. C. (2007). Medical Tourism: Globalization of The Healthcare Marketplace. Medscape General Medicine, 9(4): 33.
  • Horowitz, D. M. ve Rosensweig, A. J. (2008). Medical Tourism vs. Traditional International Medical Travel: A Tale of Two Models. International Medical Travel Journal, 3: 30-33.
  • Iordache, C., Ciochiná, I. ve Roxana P. (2013) Medical Tourism between the Content and Socio-Economic Development Goals, Development Strategies. Romanian Journal of Marketing, 1: 31-42.
  • Joint CommissIon International (JCI), İndirilme Tarihi: 04.12.201.
  • http://tr.jointcommissioninternational.org/entr/jci-accredited-organizations/, Jotikasthira, N. (2010). Salient Factors Influencing Medical Tourism Destination Choice, DBA thesis, Southern Cross University, Lismore, NSW.
  • Kalshetti, P., ve Pillai, D. (2008). Tourism Products Development and Management Medical Tourism-A Shifting Paradigm.
  • Korea Health Industry Development Institute. (2007). Current Status of Korean Health Industry and Introduction of Overseas Projects. Soeul, South Korea.
  • Kotler, P. ve Keller, K. (2012). Marketing Management, Global Edition, 14.baskı, Pearson Education Limited: Essex, İngiltere.
  • Kumar, S., Breuing, R. ve Chahal, R. (2012). Globalization of Health Care Delivery in the United States through Medical Tourism. Journal of Health Communication, DOI: 10.1080/10810730.2011.585699, 17(2): 177–198.
  • Laing, J. ve Weiler, B. (2008). Mind, Body and Spirit: Health and Wellness Tourism in Asia. Asian Tourism: Growth and Change, Elsevier Incorporated.
  • M2presswire. (2008). Asian Medical Tourism Analysis (2008-2012), M2 Presswire, 21 September 2008 ed., M2 Communications.
  • Marlowe, J. ve Sullivan, P. (2007). Medical Tourism: The Ultimate Outsourcing. HR Human Resource Planning, 10th International Conference on Knowledge, Economy and Management; 11th International Conference of the ASIA Chapter of the AHRD & 2nd International Conference of the MENA Chapter of the AHRD, 30, 8-10.
  • Menvielle, L., Menvielle, W. ve Tournois, N. (2011). Medical Ttourism: A Decision Model in a Service Context. Tourism: Preliminary Communication, 59(1): 47–61.
  • Merrell, R. C., Boucher, D. , Carabello, L., Herrick, D. M., Lazzaro, V., Ludwick, L., Toral, R., Woodman, J. ve Doarn, C.R. (2008). Roundtable discussion medical tourism.Journal of Telemedicine and e-Health 14(1):14–20.
  • OECD. (2012). Medical Tourism Treatments Markets and Health System Implications. www.oecd.org/els/health-systems/48723982.pdf, İndirilme Tarihi: 07.03.2014.
  • Özer, Ö. ve Sonğur, C. (2012). Türkiye’nin Dünya Sağlık Turizmindeki Yeri ve Ekonomik Boyutu. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 4(7), ISSN:1309-1387.
  • Pafford, B. (2009). The Third Wave - Medical Tourism in the 21st Century. Southern Medical Journal, 102 (8): 810–813.
  • Patients Beyond Borders. (2013). Brazil, http://www.patientsbeyondborders.com/brazil İndirilme Tarihi: 07.03.2014.
  • Patients Beyond Borders. (2014). Medical Tourism Statistics and Facts, http://www.patientsbeyondborders.com/medical-tourismstatistics-facts, İndirilme Tarihi: 03.05.2014.
  • Pollard, K. (2013). The Medical Tourism Numbers Game, Dünya Sağlık ve 3. Yaş Turizmi Kongresi, 19-23 Nisan, İzmir.
  • Sankrusme, S. (2012). Development Strategies on Taking Thailand’s Health Promotion Related Tourism Business into the Global Market. International Business Research; (5) 11: 83-94.
  • Santana, Mario (2009). Medical‐Tourism Bill Reaches Public Hearings. Caribbean Business, 37 (41): 6.
  • Segouin, C., Hodges, B. ve Brechat, P. H. (2005). Globalization in Health Care: Is International Standardization of Quality a Step toward Outsourcing?. International Journal for Quality in Healthcare, 17(4): 277–9.
  • Smith, C. P. ve Forgione, D. (2007). Global Outsourcing of Healthcare: A Medical Tourism Decision Model, Journal of Information Technology Case and Application Research, 9 (7): 19-30.
  • Smith, R. D., Chanda, R., Gupta, P. ve Martinez-Alvarez, M. (2011), Medical Tourism: A Review of the Literature and Analysis of a Role for Bi-Lateral Trade. Health Policy, 103(2): 276-282.
  • Şenbaklavacı, Ö. (2013), Perspective on Health Tourism in Germany, Dünya Sağlık ve 3.Yaş Turizmi Kongresi, 19-23 Nisan, İzmir.
  • T.C. Sağlık Bakanlığı. (2013), Türkiye Medikal Turizm Değerlendirme Raporu 2013, http://www.saglik.gov.tr/SaglikTurizmi/belge/1-24603/turkiyemedikal-turizm-degerlendirme-raporu-2013.html, İndirilme Tarihi: 03.03.2014.
  • T.C. Sağlık Bakanlığı. (2012). Sağlık Turizminde Süreçler ve Aracı Kuruluşlar Araştırma Raporu 2012, ISBN: 978-590-441-2.
  • Turner, L. (2012). Beyond “medical tourism”: Canadian companies marketing medical travel, Globalization and Health, 8(16), İndirilme Tarihi: 12.10.2014. http://www.globalizationandhealth.com/content/8/1/16.
  • Türkiye Sağlık Turizmi Rehberi (2014). İndirilme Tarihi: 24.02.2014, http://www.turkiyesaglikturizmirehberi.com/
  • Türsab (2014a). Seyahat Acentaları http://www.tursab.org.tr/tr/istatistikler/ turistik-tesis-ve-isletmeler/seyahat-acentalari_915.html, İndirilme Tarihi: 30.03.2014.
  • Türsab (2014b). 21. Dönem Sağlık Turizmi Komitesi Üyeleri, İndirilme Tarihi:30.03.2014, http://www.tursab.org.tr/tr/tursab/ihtisas/saglikturizmi -komitesi-yonetimi/komite-uyeleri_7351.html.
  • Zengingönül, O., Emeç, H., İyilikçi, D. E. ve Bingöl, P. (2012), Sağlık Turizmi: İstanbul’a Yönelik Bir Değerlendirme, Ekonomistler Platformu Derneği, İstanbul.

COMPARATIVE SITUATION ANALYSIS AND MARKETING APPLICATIONS IN HEALTHCARE TOURISM AROUND THE GLOBE AND IN TURKEY

Yıl 2015, Cilt: 8 Sayı: 16, 1 - 22, 01.12.2015

Öz

The purpose of the present study is to conduct a literature survey on marketing strategies which should be effective for healthcare industry in Turkey. Moreover, which marketing strategies would be appropriate for Turkey is discussed. In this context, a SWOT Analysis is conducted and some suggestions are proposed for policy makers and managers

Kaynakça

  • Arellano, A. B. R. (2011). Medical Tourism in The Caribbean. Journal of Women in Culture and Society, 36 (2): 289-297.
  • Awadzi, W. ve Panda, D. (2005). Medical Tourism: Globalization and Marketing of Medical Services. The Consortium Journal of Hospitality and Tourism, 11(1): 75-80.
  • BAKA (Batı Akdeniz Kalkınma Ajansı) (2011). Sağlık Turizmi Sektör Raporu, http://www.baka.org.tr/uploads/1303486601SAGLiK-KATALOG-- TURKCE-.pdf, İndirilme Tarihi: 01.03.2014
  • Bookman, Z. M. ve Bookman, R. K. (2007). Medical Tourism in Developing Countries, Palgrave Macmillan: New York.
  • Brüksel Ticaret Müşavirliği. (2013). Sağlık Turizmi Potansiyel Tespit Çalışması Raporu, Belçika; İndirilme Tarihi: 03.01.2014, http://www.counsellors.gov.tr/upload/B/SA%C4%9ELIK%20TUR%C4% B0ZM%C4%B0%20POTANS%C4%B0YEL%20TESP%C4%B0T%20%C3 %87ALI%C5%9EMASI.doc, Caribbean Export Development Agency. (2008). Health and Wellness Tourism: TEN Strategies for Success within the Caribbean Single Market and Economy (CSME) Report, Caribbean Export Development Agency, St. Michael, Barbados; İndirilme Tarihi: 06.04.2014, http://www.onecaribbean.org/content/files/10StrategySeriesHWFINAL CbbnExport.pdf.
  • Chinai, R. ve Goswami, R. (2007). Medical Visas Mark Growth for Indian Medical Tourism. Bulletin of World Health Organization, Mumbai, Doi:10.2471/BLT.07.010307.
  • Chow, C. (2009). Jetsetter Patients. Silverkris: The Travel Magazine of Singapore Airlines, Singapore: Singapore Airlines.
  • Cohen, E. (2012). Medical Travel and the Quality-of-Life. (M. Uysal, R. R. Perdue, & M. J. Sirgy (Eds.). Handbook of Tourism and Quality-of-Life Research: Enhancing the Lives of Tourists and Residents of Host Communities (s: 169–191). Springer Science+Business Media B.V.
  • Connell, J. (2006). Medical Tourism: Sea, Sun, Sand and Surgery. Tourism Management, 27: 1093-1100.
  • Cooper, R. S., Kennelly, J. F. ve Orduñez-Garcia, P. (2006). Health in Cuba. International Journal of Epidemiology, 35(4): 817-24.
  • Debata, B. R., Sree, K. ve Patnaik, B. (2012). Evaluating Medical Tourism Enablers with Interpretive Structural Modeling. Benchmarking: An International Journal, 20(6): 716–743.
  • Deloitte (2008). Medical Tourism: Consumers in Search of Value, https://www.deloitte.com/assets/DcomUnitedStates/Local%20Assets/ Documents/us_chs_MedicalTourismStudy(3).pdf, İndirilme Tarihi: 25.12.2013.
  • Deloitte (2009). Medical Tourism: Update and Implications, İndirilme Tarihi: 25.12.2013 http://www.deloitte.com/assets/Dcom-UnitedStates/ Local%20Assets/Documents/us_chs_MedicalTourism_102609.pdf.
  • Dünya Sağlık Örgütü. (1986). Ottawa Charter for Health Promotion, First International Conference on Health Promotion, November.
  • Edmonds, A. (2011). Almost Invisible Scars: Medical Tourism to Brazil. Journal of Women in Culture and Society, (36) 2: 297-302.
  • Eissler, L. A. ve Casken, J. (2013). Seeking Health Care through International Medical Tourism. Journal of Nursing Scholarship, 45:2: 177–184.
  • Erkol, F. (2013). The Incentives to Develop Health Tourism in Turkey. Dünya Sağlık ve 3.Yaş Turizmi Kongresi, 19-23 Nisan 2013, İzmir.
  • Glinos, I., Baeten, R. ve Boffin, N. (2006). Cross-border contracted care in Belgian hospitals. In M. Rosenmöller, R. Baeten, & M. McKee (Eds.), Patient Mobility in the European Union: Learning from Experience. Denmark: European Observatory on Health Systems and Policies.
  • Goodrich, N. J. (1994). Health Tourism: A New Positioning Strategy of Tourist Destinations. Journal of International Consumer Marketing, 6: 227-238.
  • Ho, K.T. (2015) Medical Tourism: New Strategies for the Health Care Industry in Taiwan. Journal of the Formosan Medical Association, 114 (2): 99–101.
  • Horowitz, D. M., Rosensweig, A. J. ve Jones, A. C. (2007). Medical Tourism: Globalization of The Healthcare Marketplace. Medscape General Medicine, 9(4): 33.
  • Horowitz, D. M. ve Rosensweig, A. J. (2008). Medical Tourism vs. Traditional International Medical Travel: A Tale of Two Models. International Medical Travel Journal, 3: 30-33.
  • Iordache, C., Ciochiná, I. ve Roxana P. (2013) Medical Tourism between the Content and Socio-Economic Development Goals, Development Strategies. Romanian Journal of Marketing, 1: 31-42.
  • Joint CommissIon International (JCI), İndirilme Tarihi: 04.12.201.
  • http://tr.jointcommissioninternational.org/entr/jci-accredited-organizations/, Jotikasthira, N. (2010). Salient Factors Influencing Medical Tourism Destination Choice, DBA thesis, Southern Cross University, Lismore, NSW.
  • Kalshetti, P., ve Pillai, D. (2008). Tourism Products Development and Management Medical Tourism-A Shifting Paradigm.
  • Korea Health Industry Development Institute. (2007). Current Status of Korean Health Industry and Introduction of Overseas Projects. Soeul, South Korea.
  • Kotler, P. ve Keller, K. (2012). Marketing Management, Global Edition, 14.baskı, Pearson Education Limited: Essex, İngiltere.
  • Kumar, S., Breuing, R. ve Chahal, R. (2012). Globalization of Health Care Delivery in the United States through Medical Tourism. Journal of Health Communication, DOI: 10.1080/10810730.2011.585699, 17(2): 177–198.
  • Laing, J. ve Weiler, B. (2008). Mind, Body and Spirit: Health and Wellness Tourism in Asia. Asian Tourism: Growth and Change, Elsevier Incorporated.
  • M2presswire. (2008). Asian Medical Tourism Analysis (2008-2012), M2 Presswire, 21 September 2008 ed., M2 Communications.
  • Marlowe, J. ve Sullivan, P. (2007). Medical Tourism: The Ultimate Outsourcing. HR Human Resource Planning, 10th International Conference on Knowledge, Economy and Management; 11th International Conference of the ASIA Chapter of the AHRD & 2nd International Conference of the MENA Chapter of the AHRD, 30, 8-10.
  • Menvielle, L., Menvielle, W. ve Tournois, N. (2011). Medical Ttourism: A Decision Model in a Service Context. Tourism: Preliminary Communication, 59(1): 47–61.
  • Merrell, R. C., Boucher, D. , Carabello, L., Herrick, D. M., Lazzaro, V., Ludwick, L., Toral, R., Woodman, J. ve Doarn, C.R. (2008). Roundtable discussion medical tourism.Journal of Telemedicine and e-Health 14(1):14–20.
  • OECD. (2012). Medical Tourism Treatments Markets and Health System Implications. www.oecd.org/els/health-systems/48723982.pdf, İndirilme Tarihi: 07.03.2014.
  • Özer, Ö. ve Sonğur, C. (2012). Türkiye’nin Dünya Sağlık Turizmindeki Yeri ve Ekonomik Boyutu. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Dergisi, 4(7), ISSN:1309-1387.
  • Pafford, B. (2009). The Third Wave - Medical Tourism in the 21st Century. Southern Medical Journal, 102 (8): 810–813.
  • Patients Beyond Borders. (2013). Brazil, http://www.patientsbeyondborders.com/brazil İndirilme Tarihi: 07.03.2014.
  • Patients Beyond Borders. (2014). Medical Tourism Statistics and Facts, http://www.patientsbeyondborders.com/medical-tourismstatistics-facts, İndirilme Tarihi: 03.05.2014.
  • Pollard, K. (2013). The Medical Tourism Numbers Game, Dünya Sağlık ve 3. Yaş Turizmi Kongresi, 19-23 Nisan, İzmir.
  • Sankrusme, S. (2012). Development Strategies on Taking Thailand’s Health Promotion Related Tourism Business into the Global Market. International Business Research; (5) 11: 83-94.
  • Santana, Mario (2009). Medical‐Tourism Bill Reaches Public Hearings. Caribbean Business, 37 (41): 6.
  • Segouin, C., Hodges, B. ve Brechat, P. H. (2005). Globalization in Health Care: Is International Standardization of Quality a Step toward Outsourcing?. International Journal for Quality in Healthcare, 17(4): 277–9.
  • Smith, C. P. ve Forgione, D. (2007). Global Outsourcing of Healthcare: A Medical Tourism Decision Model, Journal of Information Technology Case and Application Research, 9 (7): 19-30.
  • Smith, R. D., Chanda, R., Gupta, P. ve Martinez-Alvarez, M. (2011), Medical Tourism: A Review of the Literature and Analysis of a Role for Bi-Lateral Trade. Health Policy, 103(2): 276-282.
  • Şenbaklavacı, Ö. (2013), Perspective on Health Tourism in Germany, Dünya Sağlık ve 3.Yaş Turizmi Kongresi, 19-23 Nisan, İzmir.
  • T.C. Sağlık Bakanlığı. (2013), Türkiye Medikal Turizm Değerlendirme Raporu 2013, http://www.saglik.gov.tr/SaglikTurizmi/belge/1-24603/turkiyemedikal-turizm-degerlendirme-raporu-2013.html, İndirilme Tarihi: 03.03.2014.
  • T.C. Sağlık Bakanlığı. (2012). Sağlık Turizminde Süreçler ve Aracı Kuruluşlar Araştırma Raporu 2012, ISBN: 978-590-441-2.
  • Turner, L. (2012). Beyond “medical tourism”: Canadian companies marketing medical travel, Globalization and Health, 8(16), İndirilme Tarihi: 12.10.2014. http://www.globalizationandhealth.com/content/8/1/16.
  • Türkiye Sağlık Turizmi Rehberi (2014). İndirilme Tarihi: 24.02.2014, http://www.turkiyesaglikturizmirehberi.com/
  • Türsab (2014a). Seyahat Acentaları http://www.tursab.org.tr/tr/istatistikler/ turistik-tesis-ve-isletmeler/seyahat-acentalari_915.html, İndirilme Tarihi: 30.03.2014.
  • Türsab (2014b). 21. Dönem Sağlık Turizmi Komitesi Üyeleri, İndirilme Tarihi:30.03.2014, http://www.tursab.org.tr/tr/tursab/ihtisas/saglikturizmi -komitesi-yonetimi/komite-uyeleri_7351.html.
  • Zengingönül, O., Emeç, H., İyilikçi, D. E. ve Bingöl, P. (2012), Sağlık Turizmi: İstanbul’a Yönelik Bir Değerlendirme, Ekonomistler Platformu Derneği, İstanbul.
Toplam 53 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Gökhan Aydın Bu kişi benim

Bilge Karamehmet Aydın Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2015
Yayımlandığı Sayı Yıl 2015 Cilt: 8 Sayı: 16

Kaynak Göster

APA Aydın, G., & Karamehmet Aydın, B. (2015). DÜNYADA VE TÜRKİYE’DE SAĞLIK TURİZMİ PAZARLAMA UYGULAMALARI VE KARŞILAŞTIRMALI DURUM ANALİZİ. Pazarlama Ve Pazarlama Araştırmaları Dergisi, 8(16), 1-22.