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HOFSTEDE KÜLTÜREL BOYUTLARININ MARKA DENKLİĞİ ÜZERİNDEKİ ETKİSİ: ALGILANAN FAYDANIN ARACILIK ROLÜ

Yıl 2025, Cilt: 18 Sayı: 1, 141 - 168, 31.01.2025

Öz

Tüketiciler, kültürlerinden doğal olarak etkilenirler ve kültür, marka denkliğinin geliştirilmesi ve oluşturulmasında önemli bir rol oynamaktadır. Kültürün marka denkliği üzerindeki belirleyici etkisi göz önüne alındığında, bu çalışma, kültürel boyutların marka denkliği üzerindeki etkisini belirlemeyi amaçlamakta ve bu ilişkide algılanan faydanın aracılık rolü ile algılanan fayda ve marka denkliği arasındaki ilişkide cinsiyetin düzenleyici rolünü incelemektedir. Veriler, yüz yüze gerçekleştirilen anketlerle 356 katılımcıdan toplanmış ve Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesi (PLSSEM) kullanılarak analiz edilmiştir. Çalışmanın sonuçları, belirsizlikten kaçınma, uzun vadeli yönelim ve hoşgörü/kısıtlama boyutlarının marka denkliği üzerinde pozitif ve anlamlı bir etkiye sahip olduğunu, ancak güç mesafesinin marka denkliği üzerinde anlamlı bir etkisinin olmadığını ortaya koymuştur. Ayrıca, algılanan faydanın bireycilik/ kolektivizm ve erillik/dişillik boyutlarının marka denkliği üzerindeki etkisine tam aracılık ettiği belirlenmiştir. Ayrıca, algılanan fayda, marka denkliğini önemli ölçüde artırırken, cinsiyetin algılanan faydanın marka denkliği üzerindeki etkisini anlamlı bir şekilde düzenleyici olarak etkilemediği sonucu elde edilmiştir.

Kaynakça

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  • Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication. MIS Quarterly, 227–247.
  • Akour, I., Alshare, K., Miller, D., & Dwairi, M. (2006). An Exploratory Analysis of Culture, Perceived Ease of Use, Perceived Usefulness, and Internet Acceptance: The Case of Jordan. Journal of Internet Commerce, 5(3), 83–108.
  • Arnould, E. J., & Thompson, C. J. (2005). Consumer Culture Theory (CCT): Twenty Years of Research. Journal of Consumer Research, 31(4), 868–882.
  • Badenhop, A., & Frasquet, M. (2021). Online Grocery Shopping at Multichannel Supermarkets: The Impact of Retailer Brand Equity. Journal of Food Products Marketing, 27(2), 89–104.
  • Buil, I., Martínez, E., & De Chernatony, L. (2013). The Influence of Brand Equity on Consumer Responses. Journal of Consumer Marketing, 30(1), 62–74.
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  • Cayla, J., & Arnould, E. J. (2008). A Cultural Approach to Branding in the Global Marketplace. Journal of International Marketing, 16(4), 86–112.
  • Chatzipanagiotou, K., Christodoulides, G., & Veloutsou, C. (2019). Managing the Consumer-Based Brand Equity Process: A Cross-Cultural Perspective. International Business Review, 28(2), 328–343.
  • Chiu, C. Y., Kwan, L. Y. Y., Li, D., Peng, L., & Peng, S. (2012). Culture and Consumer Behavior. Foundations and Trends in Marketing, 7(2), 109–179. https://doi. org/10.1561/1700000032
  • Connell, C., Marciniak, R., & Carey, L. D. (2023). The Effect of Cross-Cultural Dimensions on the Manifestation of Customer Engagement Behaviors. Journal of International Marketing, 31(1), 32–48.
  • Cook, G. (2012). The Influence of National Cultural on American Business People– Managerial Implications for Central Europe. Central European Business Review, 1(2), 46–51.
  • Cordeiro Socha, A. (2012). The Influence of the Culture Dimension ‘Power Distance’ on Product Choice: A Cross Cultural Exploration of Effects of Country of Origin on the Choice of Branded Products. Master Thesis, University of Guelph. Canada
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  • Crespo‐Almendros, E., Prados‐Peña, M. B., Porcu, L., & Alcantara Pilar, J. M. (2023). Building Heritage Brand Equity through Social Media Sales Promotion: The Role of Power Distance. International Journal of Tourism Research, 25(3), 305-317
  • Darley, W. K., & Smith, R. E. (1995). Gender Differences in Information Processing Strategies: An Empirical Test of the Selectivity Model in Advertising Response. Journal of Advertising, 41–56.
  • Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 319–340.
  • Davis, F. D. (1986). Technology Acceptance Model for Empirically Testing New End- User Information Systems Theory and Results. Doctoral Dissertation, MIT.
  • De Mooij, M. (2010). Consumer Behavior and Culture Consequences for Global Marketing and Advertising. Sage Publications
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  • De Mooij, M., & Beniflah, J. (2017). Measuring Cross-Cultural Differences of Ethnic Groups within Nations: Convergence or Divergence of Cultural Values? The Case of the United States. Journal of International Consumer Marketing, 29(1), 2–10. https://doi.org/10.1080/08961530.2016.1227758
  • Deshpande, R., Hoyer, W. D., & Donthu, N. (1986). The Intensity of Ethnic Affiliation: A Study of the Sociology of Hispanic Consumption. Journal of Consumer Research, 13(2), 214–220.
  • Erdem, T., Swait, J., & Valenzuela, A. (2006). Brands as Signals: A Cross-Country Validation Study. Journal of Marketing, 70(1), 34–49.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46(1–2), 1–12.
  • Hair Jr, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2011). Multivariate Data Analysis. New Jersey: PrenticeHall. Inc.
  • Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021a). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Springer Nature.
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  • Han, S. H., Chen, C.H. S., & Lee, T. J. (2021). The Interaction Between Individual Cultural Values and the Cognitive and Social Processes of Global Restaurant Brand Equity. International Journal of Hospitality Management, 94:102847. https://doi. org/10.1016/j.ijhm.2020.102847
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  • Hofstede, G. (1984). Culture’s Consequences: International Differences in Work-Related Values (Vol. 5). Sage Publications.
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  • Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and Organizations : Software of the Mind : Intercultural Cooperation and Its Importance for Survival. McGraw- Hill. New York
  • Hofstede, G., & McCrae, R. R. (2004). Personality and culture revisited: Linking Traits and Dimensions of Culture. Cross-Cultural Research, 38(1), 52–88.
  • Holbrook, M. B. (1986). Aims, Concepts, and Methods for the Representation of Individual Differences in Esthetic Responses to Design Features. Journal of Consumer Research, 13(3), 337–347.
  • Howard, J. A., & Sheth, J. N. (1969). The Theory of Buyer Behavior. Wiley. New York
  • Huang, L., Lu, M.T., & Wong, B. K. (2003). The Impact of Power Distance on Email Acceptance: Evidence from the PRC. Journal of Computer Information Systems, 44(1), 93–101.
  • Jan, J., Alshare, K. A., & Lane, P. L. (2022). Hofstede’s Cultural Dimensions in Technology Acceptance Models: A Meta-Analysis. Universal Access in the Information Society, 1–25.
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THE EFFECT OF HOFSTEDE CULTURAL DIMENSIONS ON BRAND EQUITY: THE MEDIATING ROLE OF PERCEIVED USEFULNESS

Yıl 2025, Cilt: 18 Sayı: 1, 141 - 168, 31.01.2025

Öz

Consumers are inherently shaped by their culture, which plays a crucial role in developing and formulating brand equity. Considering culture’s significant role in shaping brand equity, this study aims to determine the impact of cultural dimensions on brand equity, with a mediating role of perceived usefulness and a moderating role of gender in the relationship between perceived usefulness and brand equity. The data were collected through face-toface surveys administered to 356 respondents and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of the study revealed that the dimensions of uncertainty avoidance, long-term orientation, and indulgence/restraint have a positive and significant impact on brand equity, while power distance does not significantly influence brand equity. The study also found that perceived usefulness fully mediates the effect of individualism/collectivism and masculinity/femininity on brand equity. Furthermore, perceived usefulness significantly enhances brand equity, whereas gender does not significantly moderate the effect of perceived usefulness on brand equity.

Kaynakça

  • Aaker, D. A. (1995). Building Strong Brands. Simon and Schuster. New York.
  • Abuhashesh, M. Y., Alshurideh, M. T., Ahmed, A., Sumadi, M., & Masa’deh, R. (2021). The Effect of Culture on Customers’ Attitudes Toward Facebook Advertising: The Moderating Role of Gender. Review of International Business and Strategy, 31(3), 416–437.
  • Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication. MIS Quarterly, 227–247.
  • Akour, I., Alshare, K., Miller, D., & Dwairi, M. (2006). An Exploratory Analysis of Culture, Perceived Ease of Use, Perceived Usefulness, and Internet Acceptance: The Case of Jordan. Journal of Internet Commerce, 5(3), 83–108.
  • Arnould, E. J., & Thompson, C. J. (2005). Consumer Culture Theory (CCT): Twenty Years of Research. Journal of Consumer Research, 31(4), 868–882.
  • Badenhop, A., & Frasquet, M. (2021). Online Grocery Shopping at Multichannel Supermarkets: The Impact of Retailer Brand Equity. Journal of Food Products Marketing, 27(2), 89–104.
  • Buil, I., Martínez, E., & De Chernatony, L. (2013). The Influence of Brand Equity on Consumer Responses. Journal of Consumer Marketing, 30(1), 62–74.
  • Bryman, A. & Cramer, D. (2002). Quantitative Data Analysis with SPSS Release 10 for Windows: A Guide for Social Scientists. Routledge.
  • Cayla, J., & Arnould, E. J. (2008). A Cultural Approach to Branding in the Global Marketplace. Journal of International Marketing, 16(4), 86–112.
  • Chatzipanagiotou, K., Christodoulides, G., & Veloutsou, C. (2019). Managing the Consumer-Based Brand Equity Process: A Cross-Cultural Perspective. International Business Review, 28(2), 328–343.
  • Chiu, C. Y., Kwan, L. Y. Y., Li, D., Peng, L., & Peng, S. (2012). Culture and Consumer Behavior. Foundations and Trends in Marketing, 7(2), 109–179. https://doi. org/10.1561/1700000032
  • Connell, C., Marciniak, R., & Carey, L. D. (2023). The Effect of Cross-Cultural Dimensions on the Manifestation of Customer Engagement Behaviors. Journal of International Marketing, 31(1), 32–48.
  • Cook, G. (2012). The Influence of National Cultural on American Business People– Managerial Implications for Central Europe. Central European Business Review, 1(2), 46–51.
  • Cordeiro Socha, A. (2012). The Influence of the Culture Dimension ‘Power Distance’ on Product Choice: A Cross Cultural Exploration of Effects of Country of Origin on the Choice of Branded Products. Master Thesis, University of Guelph. Canada
  • Country Comparison. (2023). Turkey National Cultural Dimensions . https://www. hofstede-insights.com/country-comparison-tool?countries=turkey (accessed 10 September 2023)
  • Crespo‐Almendros, E., Prados‐Peña, M. B., Porcu, L., & Alcantara Pilar, J. M. (2023). Building Heritage Brand Equity through Social Media Sales Promotion: The Role of Power Distance. International Journal of Tourism Research, 25(3), 305-317
  • Darley, W. K., & Smith, R. E. (1995). Gender Differences in Information Processing Strategies: An Empirical Test of the Selectivity Model in Advertising Response. Journal of Advertising, 41–56.
  • Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 319–340.
  • Davis, F. D. (1986). Technology Acceptance Model for Empirically Testing New End- User Information Systems Theory and Results. Doctoral Dissertation, MIT.
  • De Mooij, M. (2010). Consumer Behavior and Culture Consequences for Global Marketing and Advertising. Sage Publications
  • De Mooij, M. (2019). Consumer Behavior and Culture: Consequences for Global Marketing and Advertising. Consumer Behavior and Culture. Sage Publications
  • De Mooij, M., & Beniflah, J. (2017). Measuring Cross-Cultural Differences of Ethnic Groups within Nations: Convergence or Divergence of Cultural Values? The Case of the United States. Journal of International Consumer Marketing, 29(1), 2–10. https://doi.org/10.1080/08961530.2016.1227758
  • Deshpande, R., Hoyer, W. D., & Donthu, N. (1986). The Intensity of Ethnic Affiliation: A Study of the Sociology of Hispanic Consumption. Journal of Consumer Research, 13(2), 214–220.
  • Erdem, T., Swait, J., & Valenzuela, A. (2006). Brands as Signals: A Cross-Country Validation Study. Journal of Marketing, 70(1), 34–49.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46(1–2), 1–12.
  • Hair Jr, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2011). Multivariate Data Analysis. New Jersey: PrenticeHall. Inc.
  • Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021a). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Springer Nature.
  • Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021b). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage publications.
  • Han, S. H., Chen, C.H. S., & Lee, T. J. (2021). The Interaction Between Individual Cultural Values and the Cognitive and Social Processes of Global Restaurant Brand Equity. International Journal of Hospitality Management, 94:102847. https://doi. org/10.1016/j.ijhm.2020.102847
  • Henry, W. A. (1976). Cultural Values Do Correlate with Consumer Behavior. Journal of Marketing Research, 13(2), 121–127.
  • Heydari, A., Laroche, M., Paulin, M., & Richard, M.O. (2021). Hofstede’s Individual- Level Indulgence Dimension: Scale Development and Validation. Journal of Retailing and Consumer Services, 62, 102640.
  • Hofstede, G. (1984). Culture’s Consequences: International Differences in Work-Related Values (Vol. 5). Sage Publications.
  • Hofstede, G. (2001). Culture Consequences. Sage Publications.
  • Hofstede, G. (2016). Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations. Collegiate Aviation Review, 34(2), 108.
  • Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and Organizations : Software of the Mind : Intercultural Cooperation and Its Importance for Survival. McGraw- Hill. New York
  • Hofstede, G., & McCrae, R. R. (2004). Personality and culture revisited: Linking Traits and Dimensions of Culture. Cross-Cultural Research, 38(1), 52–88.
  • Holbrook, M. B. (1986). Aims, Concepts, and Methods for the Representation of Individual Differences in Esthetic Responses to Design Features. Journal of Consumer Research, 13(3), 337–347.
  • Howard, J. A., & Sheth, J. N. (1969). The Theory of Buyer Behavior. Wiley. New York
  • Huang, L., Lu, M.T., & Wong, B. K. (2003). The Impact of Power Distance on Email Acceptance: Evidence from the PRC. Journal of Computer Information Systems, 44(1), 93–101.
  • Jan, J., Alshare, K. A., & Lane, P. L. (2022). Hofstede’s Cultural Dimensions in Technology Acceptance Models: A Meta-Analysis. Universal Access in the Information Society, 1–25.
  • Jiao, Y., Ertz, M., Jo, M. S., & Sarigollu, E. (2018). Social Value, Content Value, and Brand Equity in Social Media Brand Communities: A Comparison of Chinese and US Consumers. International Marketing Review, 35(1), 18–41.
  • Kamboj, S., & Rahman, Z. (2016). The Influence of User Participation in Social Media- Based Brand Communities on Brand Loyalty: Age and Gender as Moderators. Journal of Brand Management, 23, 679–700.
  • Kapferer, J. N. (2006). The Two Business Cultures of Luxury Brands. In Brand Culture. Routledge.
  • Kazmi, S. Q., & Rahman, M. U. (2019). The Impact of Indulgence and Restraint Cultural Dimension on Brand Equity. Global Management Journal for Academic & Corporate Studies, 9(2), 168–209.
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  • Kim, J. H., & Hyun, Y. J. (2011). A Model to Investigate the Influence of Marketing-Mix Efforts and Corporate Image on Brand Equity in the IT Software Sector. Industrial Marketing Management, 40(3), 424–438.
  • Koay, K. Y., Ong, D. L. T., Khoo, K. L., & Yeoh, H. J. (2020). Perceived Social Media Marketing Activities and Consumer-Based Brand Equity: Testing A Moderated Mediation Model. Asia Pacific Journal of Marketing and Logistics, 33(1), 53–72.
  • Kopaničová, J., & Vokounová, D. (2023). Cultural Differences in Coping with Changes in the External Environment: A Case of Behavioural Segmentation of Senior Consumers Based on Their Reaction to the COVID-19 Pandemic. Central European Business Review, 12(3), 21.
  • Kozinets, R. V. (2001). Utopian Enterprise: Articulating the Meanings of Star Trek’s Culture of Consumption. Journal of Consumer Research, 28(1), 67–88.
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  • Latif, K. F., Sajjad, A., Bashir, R., Shaukat, M. B., Khan, M. B., & Sahibzada, U. F. (2020). Revisiting the Relationship Between Corporate Social Responsibility and Organizational Performance: The Mediating Role of Team Outcomes. Corporate Social Responsibility and Environmental Management, 27(4), 1630–1641.
  • Lee, J. S., & Back, K. J. (2010). Reexamination of Attendee-Based Brand Equity. Tourism Management, 31(3), 395–401.
  • Lee, Y., Kozar, K. A., & Larsen, K. R. T. (2003). The Technology Acceptance Model: Past, Present, and Future. Communications of the Association for Information Systems, 12, 752-780. https://doi.org/10.17705/1cais.01250
  • Lehmann, D. R. (1996). Presidential Address Knowledge Generalization and the Conventions of Consumer Research: a Study in Inconsistency. ACR North American Advances. 23(5), 1-5
  • Leone, R. P., Rao, V. R., Keller, K. L., Luo, A. M., McAlister, L., & Srivastava, R. (2006). Linking Brand Equity to Customer Equity. Journal of Service Research, 9(2), 125–138.
  • Li, J. (2021). Exploring the Effects of National Culture on Consumer-Based Brand Equity. Master Thesis, University of Guelph. Canada
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  • Mazan, İ., & Çetinel, M. H. (2022). Effects of Perceived Ease of Use and Perceived Usefulness as Mediators of the Relationship between Individual Culture and Intention to Use Digital Tourism Applications and Services. Journal of Tourism & Gastronomy Studies, 10(3), 2166–2192.
  • McCoy, S., Galletta, D. F., & King, W. R. (2007). Applying TAM Across Cultures: The Need for Caution. European Journal of Information Systems, 16(1), 81–90.
  • Mohamed, Z. A., Ünsalan, M., & Abdinasir, A. M. (2024). Culture in Marketing Communication. In Management in Marketing Communication. IntechOpen. https://doi.org/10.5772/intechopen.1004300
  • Mohamed, Z., & Ünsalan, M. (2024). The Impact of Individualism/Collectivism and Masculinity/Femininity on Brand Loyalty: A Mediation Role of Perceived Ease of Use. In Proceedings of The International Conference on Research in Business, Management and Economics (Vol. 1). https://doi.org/10.33422/icrbme.v1i1.191
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  • Rodríguez-López, M. E., Alcántara-Pilar, J. M., & del Barrio-García, S. (2023). Individual Cultural Values as Determinants of the Attitudinal Process in the Restaurant: A Different Perspective for Understanding Brand Equity Formation. Tourism & Management Studies, 19(1), 49–57.
  • Salem, S. F., Alanadoly, A. B., & Sulaiman, M. A. B. A. (2023). Immersive Gaming in the Fashion Arena: An Investigation of Brand Coolness and Its Mediating Role on Brand Equity. Journal of Research in Interactive Marketing. 18(4),529-548
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  • Sheng, M. L., & Teo, T. S. H. (2012). Product Attributes and Brand Equity in the Mobile Domain: The Mediating Role of Customer Experience. International Journal of Information Management, 32(2), 139–146.
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  • Tobias-Mamina, R. J., Maziriri, E. T., & Kempen, E. (2021). Determinants of Consumer- Generated-Content Usage for Apparel Shopping: The Moderating Effect of Gender. Cogent Business & Management, 8(1), 1-20
  • Vinzi, V. E., Chin, W. W., Henseler, J., & Wang, H. (2010). Handbook of Partial Least Squares. Springer.
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  • Yoo, B. (1996). The Effects of Marketing Efforts and Culture on Brand Equity Formation. Doctoral Dissertation. Georgia State University.
  • Yoo, B., & Donthu, N. (2002). Testing Cross‐Cultural Invariance of the Brand Equity Creation Process. Journal of Product & Brand Management, 11(6), 380–398.
  • Yoo, B., Donthu, N., & Lee, S. (2000). An Examination of Selected Marketing Mix Elements and Brand Equity. Journal of the Academy of Marketing Science, 28, 195–211.
  • Yoo, B., Donthu, N., & Lenartowicz, T. (2011). Measuring Hofstede’s Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE. Journal of International Consumer Marketing, 23(3–4), 193–210.
  • Yoon, C. (2009). The Effects of National Culture Values on Consumer Acceptance of E-Commerce: Online Shoppers in China. Information & Management, 46(5), 294– 301.
  • Yulianto, S., & Tanamal, R. (2019). The Influence of Brand Equity, Trust, Price, PEOU and PU on Online Based Crowdfunding Investment. Jurnal Teknologi Sistem Informasi dan Aplikasi, 2(2), 53-58. https://doi.org/10.32493/jtsi.v2i2.2733
Toplam 86 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Tüketici Davranışı
Bölüm Araştırma Makaleleri
Yazarlar

Zakaria Abdiwali Mohamed 0000-0003-4536-4919

Mustafa Ünsalan 0000-0002-5090-0205

Yayımlanma Tarihi 31 Ocak 2025
Gönderilme Tarihi 4 Ocak 2024
Kabul Tarihi 8 Temmuz 2024
Yayımlandığı Sayı Yıl 2025 Cilt: 18 Sayı: 1

Kaynak Göster

APA Mohamed, Z. A., & Ünsalan, M. (2025). THE EFFECT OF HOFSTEDE CULTURAL DIMENSIONS ON BRAND EQUITY: THE MEDIATING ROLE OF PERCEIVED USEFULNESS. Pazarlama Ve Pazarlama Araştırmaları Dergisi, 18(1), 141-168.