Hemşirelerin “Hemşirelik Bakımına Duyarlı Kalite Göstergeleri” Hakkındaki Görüşleri

Öz

Giriş: Hemşireliğe duyarlı kalite göstergeleri, hemşirelik uygulamalarını görünür kılmıştır. Amaç: Araştırma, hemşirelerin “hemşirelik bakımına duyarlı kalite göstergeleri” hakkındaki görüşlerinin belirlenmesi amacıyla yapılmıştır. Yöntem: Tanımlayıcı tipteki bu araştırma, Orta Karadeniz Bölgesi’nde yer alan bir üniversite ile bir devlet hastanesinin dahili ve cerrahi kliniklerinde çalışan toplam 144 hemşire ile gerçekleştirilmiştir. Araştırma verileri 15 Şubat-15 Mayıs 2018 tarihleri arasında toplanmıştır. Araştırmaya başlamadan önce etik kurul izni, kurum izni ve hemşirelerden sözel onam alınmıştır. Veriler, araştırmacılar tarafından geliştirilen anket formu aracılığıyla toplanmıştır. Verilerin değerlendirilmesinde tanımlayıcı istatistiksel yöntemler ve nonparametrik testler kullanılmıştır. Bulgular: Araştırmaya katılan hemşirelerin bakım kalite göstergeleri tanımlamalarının %46.4’ü hemşirelik, %38.1’i sağlık kurumu ve %15.5’i hasta ile ilgilidir. Hemşireler tarafından en fazla belirtilen hemşirelik bakımına duyarlı kalite göstergeleri; enfeksiyon oranı (%76.8), basınç yaralanması oranı (%59.4), hasta düşme oranı (%44.9), hasta memnuniyet düzeyi (%33.3) ve hemşire memnuniyet düzeyidir (%15.9). Hemşirelere bazı kalite göstergelerinin hemşirelik bakımına duyarlı olup olmadığı sorulduğunda; hemşire eğitim düzeyi (8.09±2.69), hasta memnuniyeti (8±2.28) ve hasta bakımına ayrılan süre (7.72±3.09) en fazla bakım kalitesi ile ilişkilendirilen göstergeler olarak belirlenmiştir. Sonuç ve Öneriler: Araştırmada hemşirelerin çoğunun hemşirelik bakımına duyarlı kalite göstergeleri hakkında görüş sahibi olduğu ve bazı ilave kalite göstergeleri önerdikleri belirlenmiştir. Bu sonuçlara göre sağlık kurumlarında hemşirelik bakım uygulamalarının etkinliğinin düzenli olarak değerlendirilmesi önerilmektedir.

Anahtar Kelimeler

• Hemşire
• Hemşirelik bakımı
• Kalite göstergeleri

Views of Nurses About “Nursing-Sensitive Quality Indicators”

Öz

ObjecIntroduction: Nursing-sensitive quality indicators have made the nursing practices visible. Aim: The aim of this research was to determine the views of the nurses about “nursing-sensitive quality indicators”. Methods: This descriptive study were carried out in the internal and surgical units of a university hospital with 144 nurses. Data were collected using a questionnaire developed by researchers. Descriptive statistical methods and nonparametrics tests were used to evaluate the data. Results: Nurses participating in the study was determined that 46.4% of the nurses' definitions of care quality indicators are related to nursing, 38.1% of them are health institutions and 15.5% of them are related to the patient. Nursing care-sensitive quality indicators most frequently cited by the nurses; infection rate (76.8%), pressure injury rate (59.4%), patient falling rate (44.9%), patient satisfaction level (33.3%) and nurse satisfaction level (15.9%). When nurses were asked whether some quality indicators were sensitive to nursing care; nurse education level (8.09±2.69), patient satisfaction (8±2.28) and time devoted to patient care (7.72±3.09) were determined as the indicators most associated with the quality of care. Conclusions and Suggestions: It was determined that the sample group of the research had opinions about the nursing-sensitive quality indicators and suggested additional indicators. it is recommended to evaluate the effectiveness of nursing care practices regularly in healthcare institutions.tives: The aim of this study was to determined the views of the nurses about “nursing-sensitive quality indicators”. Methods: This descriptive study were carried out in the internal and surgical units of a unıversity hospital with a state hospital located in the Middle Black Sea Region and with 144 nurses. Data were collected between the date of February 15 and May 15, 2018. Verbal consent of the nurses and written consent of the institution and ethics committee of institution was taken. Data were collected using a questionnaire developed by the researchers. Descriptive statistical methods (number, percentage, mean and standard deviation) were used to evaluate the data. Results: The average age of the nurses participating in the study is 35.3 ± 8 (min:22, max:58), 93.8% are female, 68.8% are undergraduate degree level. 59.7% of the nurses work in public hospitals, 57.6% in surgical unıts, 89.6% as clinical nurses and 53.5% in the profession for more than 10 years. It was determined that 46.4% of the nurses' definitions of care quality indicators are related to nursing, 38.1% of them are health institutions and 15.4% of them are related to the patient. In this research nursing-sensitive quality indicators, which are given the most five examples by nurses, are infection rate (20.3%), pressure injury rate (15.7%), patient fall rate (11.9%), patient satisfaction level (8.8%) and nurse satisfaction level (4.2%). Especially the approval level of educational level of nurses (8.09±2.69), patient satisfaction (8±2.28) and the allocated time for patient care (7.72±3.09) have ranked top three titles by having a high approval level. Conclusions and Suggestions: It was determined that the nurses in the sample group of the research had opinions about the nursing-sensitive quality indicators and suggested additional indicators. According to these results, it is recommended to evaluate the effectiveness of nursing care practices regularly in healthcare institutions and to include this issue in nursing undergraduate education and service training.

Anahtar Kelimeler

• Nurse
• Nursing care
• Quality indicators

Kaynakça

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