Görev ve ilişki çatışmasının karar kalitesi üzerindeki etkisi

Öz

Bu çalışmada, görev çatışmasının karar kalitesi üzerindeki etkisi ve ilişki çatışmasının bu etkideki rolüne ilişkin teorik bir model test edilmiştir. Görev ve ilişki çatışması Jehn ve diğerleri (2008) tarafından geliştirilen ölçekler aracılığıyla ölçülmüştür. Karar kalitesi ise Visinescu ve Sidorova (2017) tarafından geliştirilen ölçek ile ölçülmüştür. Veriler PROCESS Macro programında analiz edilmiştir. Katılımcılar, bir devlet üniversitesinde çalışan 205 akademik ve idari personelden oluşmaktadır. Sonuçlar, görev çatışmasının ilişki çatışmasına neden olduğunu ve ilişki çatışmasının da karar kalitesini düşürdüğünü göstermiştir.

Anahtar Kelimeler

• Görev Çatışması,
• İlişki Çatışması
• Karar Kalitesi

The Impact of Task Conflict and Relationship Conflict on Decision Quality

Öz

This study has tested a theoretical model of the effect of task conflict on decision quality and the mediating role of relationship conflict in this effect. The participants were 205 academic, and administrative staff in a public university. Task and relationship conflict were measured through the scales developed by Jehn et al. (2008). Decision quality was measured through a scale by Visinescu and Sidorova (2017). The data were analyzed in PROCESS Macro. The results showed that task conflict affects relationship conflict positively and relationship conflict affects decision quality negatively. Besides, relationship conflict has a full mediation effect on the effect of task conflict on decision quality. However, contrary to the hypothesis that task conflict may have a positive effect on decision quality, the results have shown that task conflict has a negative effect on decision quality.

Anahtar Kelimeler

• Task Conflict
• Relationship Conflict
• Decision Quality

Kaynakça

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