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Emotional Labor, Job Satisfaction, and Burnout Among Academicians

Yıl 2025, Cilt: 7 Sayı: 1, 83 - 88, 21.04.2025

Öz

Academicians have responsibilities primarily related to teaching, but in order to progress in their academic careers, they must conduct research, participate in scientific conferences, contribute to scientific knowledge through publications, and also fulfill administrative duties. Therefore, emotional labor is an inseparable part of academic life. This review aimed to address the concepts of emotional labour, job satisfaction, and burnout among academicians.

Kaynakça

  • Alves, P. C., Oliveira, A. d. F., & Paro, H. B. M. D. S. (2019). Quality of life and burnout among faculty members: How much does the field of knowledge matter? PLoS ONE, 14(3), e0214217. doi:10.1371/journal.pone.0214217
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labour in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115. doi:10.5465/amr.1993.3997508
  • Aydın, A., Üçüncü, K., & Taşdemir, T. (2011). A field study to determine the stress sources affecting academic performance. International Journal of Human Sciences, 8(2), 387-399.
  • Balcı, V., Erdeveciler, Ö., & Altınsoy, Ü. (2019). An investigation on academics’ emotional labour levels. Sportif Bakış: Spor ve Eğitim Bilimleri Dergisi, 6(2), 179-194. doi:10.33468/sbsebd.98
  • Barış Eren, N. (2021). Investigation on the emotional labor levels and relationship between emotional labor, job satisfaction, and burnout of academicians working in nursing undergraduate programs (Doctoral dissertation, Hacettepe University, Graduate School of Health Sciences, Fundamentals of Nursing Doctorate Program).
  • Barutçugil, İ. (2004). Strategic human resources management. Kariyer Publishing.
  • Bayar, H. T., & Öztürk, M. (2017). Examination of job satisfaction and job stress on the research assistant: Example of Süleyman Demirel University. Suleyman Demirel University the Journal of Faculty of Economics and Administrative Sciences, 22(2), 525-546.
  • Bianchi, R., & Schonfeld, I. S. (2023). Examining the evidence base for burnout. Bulletin of the World Health Organization, 101(11), 743-745. doi:10.2471/BLT.23.289996
  • Bulutlar, F., & Başkaya, Z. N. (2015). The role of supervisor support in relationship between emotional labour and job satisfaction and burnout. Journal of Human and Work, 17(4), 85-112.
  • Çapık, E., & Dulupçu, M. A. (2025). Service sector evolution in economic thought and its impact on development dynamics. Journal of Regional Development, 02(03), 302-318.
  • Çelikkalp, Ü., Temerito, M., & Bilgiç, Ş. (2019). Academicians' job satisfaction and effective factors. Journal of Higher Education, 9(1), 59-66.
  • Choksi, K., Patel, J., & Solanki, S. (2024). Job satisfaction among physiotherapists working as an academician in Gujarat—A cross-sectional study. Physiotherapy Research International, 29(2), e2082. doi:10.1002/pri.2082
  • Davis, K. (1982). Human behavior in business; Organisational behavior. Istanbul.
  • Edwards, M. S., & Ashkanasy, N. M. (2018). Emotions and failure in academic life: Normalising the experience and building resilience. Journal of Management & Organisation, 24(2), 167-188. doi:10.1017/jmo.2018.20
  • Freudenberger, H. J. (1974). Staff burnout. Journal of Social Issues, 30, 159-165.
  • Gökgöz, H., & Altuğ, N. (2014). A research into the effect of organisational stress on the performance of teaching staffs. Ege Akademic Review, 14(4), 519-530.
  • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labour. Journal of Occupational Health Psychology, 5(1), 95-110. doi:10.1037/1076-8998.5.1.95
  • Gross, J. J. (1998). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224-237. doi: 10.1037//0022-3514.74.1.224.
  • Han, J., Yin, H., Yang, X., & Wang, F. (2021). Does emotional labour matter for university teaching? Examining the antecedents and consequences of university teachers' emotional labour strategies. Frontiers in Psychology, 12, 731099. doi:10.3389/fpsyg.2021.731099
  • Hao, D. (2024). An empirical study on the relationship between emotional labour and work performance among university teachers. Frontiers in Psychology, 15, 1470436. doi:10.3389/fpsyg.2024.1470436
  • Hochschild, A. R. (2012). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press.
  • Kavurmaci, M., Tan, M., & Bahcecioglu Turan, G. (2022). Determining the effect of yoga on job satisfaction and burnout of nurse academicians. Perspectives in Psychiatric Care, 58(1), 404-410. doi:10.1111/ppc.12806
  • Kim, L., Maijan, P. & Yeo, S.F. (2025). Spillover effects of work–family conflict on job consequences influencing work attitudes. Scientific Reports 15, 9115. doi:10.1038/s41598-025-93940-3
  • Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3), 192-207. doi:10.1080/02678370500297720
  • Lee, M., & Vlack, S. (2018). Teachers’ emotional labour, discrete emotions, and classroom management self-efficacy. Educational Psychology, 38(5), 669-686. doi:10.1080/01443410.2017.1399199
  • Lee, Y. H., Lee, S. H. B., & Chung, J. Y. (2019). Research on how emotional expressions of emotional labour workers and perception of customer feedbacks affect turnover intentions: Emphasis on moderating effects of emotional intelligence. Frontiers in Psychology, 9, 2526. doi:10.3389/fpsyg.2018.02526
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422. doi:10.1146/annurev.psych.52.1.397
  • McRae, K., & Gross, J. J. (2020). Emotion regulation. Emotion, 20(1), 1–9. doi:10.1037/emo0000703
  • Mengenci, C. (2015). To examine relationship between job satisfaction, emotional exhaustion and emotional labouring. Ege Academic Review, 15(1), 127-139.
  • Merriam-Webster Dictionary (2025) Labour.Retrieved from (10.02.2025): https://www.merriam-webster.com/dictionary/labor
  • Morris, A. J., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labour. Academy of Management Review, 21(4), 986-1010. doi:10.5465/amr.1996.9704071861
  • Newcomb, M. (2021). The emotional labour of academia in the time of a pandemic: A feminist reflection. Qual Soc Work, 20(1-2), 639-644. doi: 10.1177/1473325020981089.
  • Özgür Güler, E., & Veysikarani, D. (2019). Statistical analysis of the effect of burnout and job satisfaction on academicians. Atatürk University Journal of Economics and Administrative Sciences, 33(3), 829-848.
  • Organization for Economic Cooperation and Development (OECD). (2023). Taking stock of education reforms for access and quality in Türkiye. OECD Education Policy Perspectives No. 68. OECD Publishing. Retrieved from (02.02.2025): https://www.oecd.org/en/publications/taking-stock-of-education-reforms-for-access-and-quality-in-turkiye_5ea7657e-en.html
  • Ozturk, H., Bahcecik, N., Kumral Ozcelik, S., & Sarıoglu Kemer, A. (2015). Emotional labour levels of nurse academicians. Procedia - Social and Behavioral Sciences, 190, 32-38. doi:10.1016/j.sbspro.2015.04.912
  • Sayım, F., & Aydın, V. (2011). A theoretical study on the service sector specification and interaction with sector securities with non-systematic risks of the sector. Dumlupınar University Journal of Social Sciences, 29, 245-262.
  • Sinniah, S., Al Mamun, A., Md Salleh, M. F., Makhbul, Z. K. M., & Hayat, N. (2022). Modeling the significance of motivation on job satisfaction and performance among the academicians: The use of hybrid structural equation modeling-artificial neural network analysis. Frontiers in Psychology, 13, 935822. doi:10.3389/fpsyg.2022.935822.
  • Stark, K., & Bettini, E. (2021). Teachers’ perceptions of emotional display rules in schools: A systematic review. Teaching and Teacher Education, 104, 103388. doi:10.1016/j.tate.2021.103388
  • Tatar Baykal, Ü., & Ercan Türkmen, E. (Eds.). (2014). Nursing services management. Istanbul: Academy Press.
  • Varışlı, N., & Bayar, M. (2023). Investigation of the Relationship between Job Satisfaction and Organizational Creativity in Academicians. Istanbul Gelisim University Journal of Social Sciences, 10(1), 246-261. doi: 10.17336/igusbd.896837.
  • Waldbuesser, C., Rubinsky, V., & Titsworth, S. (2021). Teacher emotional labour: Examining teacher feeling rules in the college classroom. Communication Education, 70(4), 384-401. doi:10.1080/03634523.2021.1936097
  • Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire (Minnesota Studies in Vocational Rehabilitation: XXII). University of Minnesota, Industrial Relations Center. doi:10.1037/t05540-000 Retrieved from (05.01.2025): https://vpr.psych.umn.edu/sites/vpr.umn.edu/files/files/monograph_xxii__manual_for_the_mn_satisfaction_questionnaire.pdf
  • World Health Organization (WHO). (2019). Burnout an “occupational phenomenon”: International Classification of Diseases. Geneva: World Health Organization. Retrieved from (02.02.2025): https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases
  • Yıldız, E., Aksu, M., Ünübol, H., ve Hızlı Sayar, G. (2020). Akademisyenlerdeki iş doyumunun, empati becerisi ve sosyal beceriyle ilişkisi üzerine bir inceleme. Etkileşim, 5, 84-98.
  • Yücebalkan, B., & Karasakal, N. (2016). A research on the relationship between emotional labour and burnout levels in academicians: The case of Kocaeli University. Journal of International Scientific Research, 1(2), 187-200. doi:10.21733/ibad.26
  • Zhang, Q., & Zhu, W. (2008). Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education. Communication Education, 57(1), 105-122. doi:10.1080/03634520701586310
  • Zheng, J., Geng, Y., Gao, J., & Xiang, Q. (2024). Authenticity: Effective emotional labour strategies on teaching efficacy of university teachers in China. PLoS One, 19(1), e0297760. doi:10.1371/journal.pone.0297760

Akademisyenlerde Duygusal Emek, İş Doyumu ve Tükenmişlik

Yıl 2025, Cilt: 7 Sayı: 1, 83 - 88, 21.04.2025

Öz

Akademisyenlerin başlıca sorumlulukları öğretimle ilgili olmakla birlikte, akademik kariyerlerinde ilerleyebilmek için araştırmalar yapmalı, bilimsel toplantılara katılmalı, yayınlar aracılığıyla bilimsel bilgiye katkıda bulunmalı ve idari görevleri yerine getirmelidir. Bu nedenle, duygusal emek akademik yaşamın ayrılmaz bir parçasıdır. Bu derleme, akademisyenlerde duygusal emek, iş doyumu ve tükenmişlik kavramlarını ele almayı amaçlamıştır.

Kaynakça

  • Alves, P. C., Oliveira, A. d. F., & Paro, H. B. M. D. S. (2019). Quality of life and burnout among faculty members: How much does the field of knowledge matter? PLoS ONE, 14(3), e0214217. doi:10.1371/journal.pone.0214217
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labour in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115. doi:10.5465/amr.1993.3997508
  • Aydın, A., Üçüncü, K., & Taşdemir, T. (2011). A field study to determine the stress sources affecting academic performance. International Journal of Human Sciences, 8(2), 387-399.
  • Balcı, V., Erdeveciler, Ö., & Altınsoy, Ü. (2019). An investigation on academics’ emotional labour levels. Sportif Bakış: Spor ve Eğitim Bilimleri Dergisi, 6(2), 179-194. doi:10.33468/sbsebd.98
  • Barış Eren, N. (2021). Investigation on the emotional labor levels and relationship between emotional labor, job satisfaction, and burnout of academicians working in nursing undergraduate programs (Doctoral dissertation, Hacettepe University, Graduate School of Health Sciences, Fundamentals of Nursing Doctorate Program).
  • Barutçugil, İ. (2004). Strategic human resources management. Kariyer Publishing.
  • Bayar, H. T., & Öztürk, M. (2017). Examination of job satisfaction and job stress on the research assistant: Example of Süleyman Demirel University. Suleyman Demirel University the Journal of Faculty of Economics and Administrative Sciences, 22(2), 525-546.
  • Bianchi, R., & Schonfeld, I. S. (2023). Examining the evidence base for burnout. Bulletin of the World Health Organization, 101(11), 743-745. doi:10.2471/BLT.23.289996
  • Bulutlar, F., & Başkaya, Z. N. (2015). The role of supervisor support in relationship between emotional labour and job satisfaction and burnout. Journal of Human and Work, 17(4), 85-112.
  • Çapık, E., & Dulupçu, M. A. (2025). Service sector evolution in economic thought and its impact on development dynamics. Journal of Regional Development, 02(03), 302-318.
  • Çelikkalp, Ü., Temerito, M., & Bilgiç, Ş. (2019). Academicians' job satisfaction and effective factors. Journal of Higher Education, 9(1), 59-66.
  • Choksi, K., Patel, J., & Solanki, S. (2024). Job satisfaction among physiotherapists working as an academician in Gujarat—A cross-sectional study. Physiotherapy Research International, 29(2), e2082. doi:10.1002/pri.2082
  • Davis, K. (1982). Human behavior in business; Organisational behavior. Istanbul.
  • Edwards, M. S., & Ashkanasy, N. M. (2018). Emotions and failure in academic life: Normalising the experience and building resilience. Journal of Management & Organisation, 24(2), 167-188. doi:10.1017/jmo.2018.20
  • Freudenberger, H. J. (1974). Staff burnout. Journal of Social Issues, 30, 159-165.
  • Gökgöz, H., & Altuğ, N. (2014). A research into the effect of organisational stress on the performance of teaching staffs. Ege Akademic Review, 14(4), 519-530.
  • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labour. Journal of Occupational Health Psychology, 5(1), 95-110. doi:10.1037/1076-8998.5.1.95
  • Gross, J. J. (1998). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224-237. doi: 10.1037//0022-3514.74.1.224.
  • Han, J., Yin, H., Yang, X., & Wang, F. (2021). Does emotional labour matter for university teaching? Examining the antecedents and consequences of university teachers' emotional labour strategies. Frontiers in Psychology, 12, 731099. doi:10.3389/fpsyg.2021.731099
  • Hao, D. (2024). An empirical study on the relationship between emotional labour and work performance among university teachers. Frontiers in Psychology, 15, 1470436. doi:10.3389/fpsyg.2024.1470436
  • Hochschild, A. R. (2012). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press.
  • Kavurmaci, M., Tan, M., & Bahcecioglu Turan, G. (2022). Determining the effect of yoga on job satisfaction and burnout of nurse academicians. Perspectives in Psychiatric Care, 58(1), 404-410. doi:10.1111/ppc.12806
  • Kim, L., Maijan, P. & Yeo, S.F. (2025). Spillover effects of work–family conflict on job consequences influencing work attitudes. Scientific Reports 15, 9115. doi:10.1038/s41598-025-93940-3
  • Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3), 192-207. doi:10.1080/02678370500297720
  • Lee, M., & Vlack, S. (2018). Teachers’ emotional labour, discrete emotions, and classroom management self-efficacy. Educational Psychology, 38(5), 669-686. doi:10.1080/01443410.2017.1399199
  • Lee, Y. H., Lee, S. H. B., & Chung, J. Y. (2019). Research on how emotional expressions of emotional labour workers and perception of customer feedbacks affect turnover intentions: Emphasis on moderating effects of emotional intelligence. Frontiers in Psychology, 9, 2526. doi:10.3389/fpsyg.2018.02526
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422. doi:10.1146/annurev.psych.52.1.397
  • McRae, K., & Gross, J. J. (2020). Emotion regulation. Emotion, 20(1), 1–9. doi:10.1037/emo0000703
  • Mengenci, C. (2015). To examine relationship between job satisfaction, emotional exhaustion and emotional labouring. Ege Academic Review, 15(1), 127-139.
  • Merriam-Webster Dictionary (2025) Labour.Retrieved from (10.02.2025): https://www.merriam-webster.com/dictionary/labor
  • Morris, A. J., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labour. Academy of Management Review, 21(4), 986-1010. doi:10.5465/amr.1996.9704071861
  • Newcomb, M. (2021). The emotional labour of academia in the time of a pandemic: A feminist reflection. Qual Soc Work, 20(1-2), 639-644. doi: 10.1177/1473325020981089.
  • Özgür Güler, E., & Veysikarani, D. (2019). Statistical analysis of the effect of burnout and job satisfaction on academicians. Atatürk University Journal of Economics and Administrative Sciences, 33(3), 829-848.
  • Organization for Economic Cooperation and Development (OECD). (2023). Taking stock of education reforms for access and quality in Türkiye. OECD Education Policy Perspectives No. 68. OECD Publishing. Retrieved from (02.02.2025): https://www.oecd.org/en/publications/taking-stock-of-education-reforms-for-access-and-quality-in-turkiye_5ea7657e-en.html
  • Ozturk, H., Bahcecik, N., Kumral Ozcelik, S., & Sarıoglu Kemer, A. (2015). Emotional labour levels of nurse academicians. Procedia - Social and Behavioral Sciences, 190, 32-38. doi:10.1016/j.sbspro.2015.04.912
  • Sayım, F., & Aydın, V. (2011). A theoretical study on the service sector specification and interaction with sector securities with non-systematic risks of the sector. Dumlupınar University Journal of Social Sciences, 29, 245-262.
  • Sinniah, S., Al Mamun, A., Md Salleh, M. F., Makhbul, Z. K. M., & Hayat, N. (2022). Modeling the significance of motivation on job satisfaction and performance among the academicians: The use of hybrid structural equation modeling-artificial neural network analysis. Frontiers in Psychology, 13, 935822. doi:10.3389/fpsyg.2022.935822.
  • Stark, K., & Bettini, E. (2021). Teachers’ perceptions of emotional display rules in schools: A systematic review. Teaching and Teacher Education, 104, 103388. doi:10.1016/j.tate.2021.103388
  • Tatar Baykal, Ü., & Ercan Türkmen, E. (Eds.). (2014). Nursing services management. Istanbul: Academy Press.
  • Varışlı, N., & Bayar, M. (2023). Investigation of the Relationship between Job Satisfaction and Organizational Creativity in Academicians. Istanbul Gelisim University Journal of Social Sciences, 10(1), 246-261. doi: 10.17336/igusbd.896837.
  • Waldbuesser, C., Rubinsky, V., & Titsworth, S. (2021). Teacher emotional labour: Examining teacher feeling rules in the college classroom. Communication Education, 70(4), 384-401. doi:10.1080/03634523.2021.1936097
  • Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire (Minnesota Studies in Vocational Rehabilitation: XXII). University of Minnesota, Industrial Relations Center. doi:10.1037/t05540-000 Retrieved from (05.01.2025): https://vpr.psych.umn.edu/sites/vpr.umn.edu/files/files/monograph_xxii__manual_for_the_mn_satisfaction_questionnaire.pdf
  • World Health Organization (WHO). (2019). Burnout an “occupational phenomenon”: International Classification of Diseases. Geneva: World Health Organization. Retrieved from (02.02.2025): https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases
  • Yıldız, E., Aksu, M., Ünübol, H., ve Hızlı Sayar, G. (2020). Akademisyenlerdeki iş doyumunun, empati becerisi ve sosyal beceriyle ilişkisi üzerine bir inceleme. Etkileşim, 5, 84-98.
  • Yücebalkan, B., & Karasakal, N. (2016). A research on the relationship between emotional labour and burnout levels in academicians: The case of Kocaeli University. Journal of International Scientific Research, 1(2), 187-200. doi:10.21733/ibad.26
  • Zhang, Q., & Zhu, W. (2008). Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education. Communication Education, 57(1), 105-122. doi:10.1080/03634520701586310
  • Zheng, J., Geng, Y., Gao, J., & Xiang, Q. (2024). Authenticity: Effective emotional labour strategies on teaching efficacy of university teachers in China. PLoS One, 19(1), e0297760. doi:10.1371/journal.pone.0297760
Toplam 47 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Hemşirelik Esasları
Bölüm Derleme Makaleleri
Yazarlar

Nadiye Barış Eren 0000-0002-1935-244X

Leyla Dinç 0000-0001-7075-5343

Erken Görünüm Tarihi 16 Nisan 2025
Yayımlanma Tarihi 21 Nisan 2025
Gönderilme Tarihi 24 Şubat 2025
Kabul Tarihi 28 Mart 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 7 Sayı: 1

Kaynak Göster

APA Barış Eren, N., & Dinç, L. (2025). Emotional Labor, Job Satisfaction, and Burnout Among Academicians. Sağlık Bilimleri Üniversitesi Hemşirelik Dergisi, 7(1), 83-88.
AMA Barış Eren N, Dinç L. Emotional Labor, Job Satisfaction, and Burnout Among Academicians. SBÜHD. Nisan 2025;7(1):83-88.
Chicago Barış Eren, Nadiye, ve Leyla Dinç. “Emotional Labor, Job Satisfaction, and Burnout Among Academicians”. Sağlık Bilimleri Üniversitesi Hemşirelik Dergisi 7, sy. 1 (Nisan 2025): 83-88.
EndNote Barış Eren N, Dinç L (01 Nisan 2025) Emotional Labor, Job Satisfaction, and Burnout Among Academicians. Sağlık Bilimleri Üniversitesi Hemşirelik Dergisi 7 1 83–88.
IEEE N. Barış Eren ve L. Dinç, “Emotional Labor, Job Satisfaction, and Burnout Among Academicians”, SBÜHD, c. 7, sy. 1, ss. 83–88, 2025.
ISNAD Barış Eren, Nadiye - Dinç, Leyla. “Emotional Labor, Job Satisfaction, and Burnout Among Academicians”. Sağlık Bilimleri Üniversitesi Hemşirelik Dergisi 7/1 (Nisan2025), 83-88.
JAMA Barış Eren N, Dinç L. Emotional Labor, Job Satisfaction, and Burnout Among Academicians. SBÜHD. 2025;7:83–88.
MLA Barış Eren, Nadiye ve Leyla Dinç. “Emotional Labor, Job Satisfaction, and Burnout Among Academicians”. Sağlık Bilimleri Üniversitesi Hemşirelik Dergisi, c. 7, sy. 1, 2025, ss. 83-88.
Vancouver Barış Eren N, Dinç L. Emotional Labor, Job Satisfaction, and Burnout Among Academicians. SBÜHD. 2025;7(1):83-8.

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