THE EFFECT OF PSYCHOLOGICAL CAPITAL ON THE LEADER-MEMBER EXCHANGE IN THE SERVICE SECTOR

Öz

This study investigates the effect of psychological capital on the leader-member exchange and whether or not these variables differ based on occupations(police officer, military personnel, bank employer, nurse, doctor) and demographic characteristics. 472 participants were reached through convenience sampling and snowball sampling. Data were collected through a survey. Data analysis were performed with SPSS 20 and LISREL 8.7 software. In this study, among the dimensions of psychological capital, self-efficacy yielded the highest score, but other dimensions of psychological capital also yielded scores over the average for all occupations. Among the dimensions of leader-member exchange, contribution yielded the highest score, but other dimensions of leader-member exchange also yielded scores over the average for all occupations. Total psychological capital was determined to have a positive influence on total leader-member exchange for all occupations. The dimensions of resilience, optimism, and hope were determined to have a positive influence on affect, loyalty, contribution, and professional respect for all occupations.

Anahtar Kelimeler

• Psychological capital,leader-member exchange,service sector,organizational behavior,structural equation modeling

PSİKOLOJİK SERMAYENİN LİDER-ÜYE ETKİLEŞİMİ ÜZERİNDEKİ ETKİSİNİN HİZMET SEKTÖRÜNDE ARAŞTIRILMASI

Öz

Bu araştırmada, psikolojik sermayenin lider-üye etkileşimi üzerindeki etkisi ve bu değişkenlerin demografik özellikler açısından farklılık gösterip göstermediği beş meslek grubundan (polis, askeri personel, bankacı, hemşire, hekim) katılımcılar ile incelenmiştir. Kolayda ve kartopu örnekleme yöntemine göre 472 katılımcıya ulaşılmıştır. Veriler anket tekniği ile toplanmıştır. Verilerin analizi SPSS 20 ve LISREL 8.7 yazılımları ile yapılmıştır. Araştırmada elde edilen bulgular doğrultusunda, tüm meslekler açısından değerlendirme yapıldığında; psikolojik sermayenin boyutlarından en yüksek puanı alan “özyeterlilik”tir. Ancak, diğer boyutların da ortalamanın üzerinde değer aldıkları bulunmuştur. Lider-üye etkileşimi boyutlarından en yüksek puanı alan “katkı” olmakla birlikte, diğer boyutların da puanları ortalamanın üzerindedir. Toplam psikolojik sermayenin, toplam lider-üye etkileşimini pozitif etkilediği bulunmuştur. Dayanıklılık, iyimserlik, umut boyutları da etki, sadakat, katkı ve mesleki saygı boyutlarını pozitif etkilemektedir.

Anahtar Kelimeler

• Psikolojik sermaye,lider-üye etkileşimi,hizmet sektörü,örgütsel davranış,yapısal eşitlik modellemesi

Kaynakça

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