Managerial Roles for Health Services: Quinn’s Competing Values Framework CVF Model

Öz

The Competing Values Model developed by Quinn 1988 defines eight roles or behaviours that are required of managers in any organization. The eight roles are innovator, broker, producer, director, coordinator, monitor, facilitator and mentor. While managers may have strengths in certain roles, main goal is to achieve balance using each of the eight roles. The aim of this study is to understand the managerial roles within health services, to determine the factors, which influence these roles, and to explain skills and knowledge required these roles. It can be suggested that based on Quinn's model, studies which defined the differences managerial roles of medical, administrative and support personnel in health care institutions, determined managerial roles according to the ownership of health care institutions and uncovered the factors affected the managerial roles, should be done.

Anahtar Kelimeler

• .

Managerial Roles for Health Services: Quinn’s Competing Values Framework CVF Model

Öz

Article History

Anahtar Kelimeler

• Competing Values Framework, Health Services, Management Roles, Manager

Kaynakça

1. Alexander, Jeffrey Alan, Morlock, Laura (1997). “Essantials of Health Care Management”. In: Shortell, S. M. & Kalunzy, A. D. (eds.). Power and Politics in Health Services Organizations. Chapter 9. p.244-269. Delmar Publishers, United States of America.
2. Ancarani, Alessandro, Mauro, Carmela Di, Giammanco, Maria Daniela (2009). “How are Organisational Climate Models and Patient Satisfaction Related? A Competing Value Framework Approach”. Social Science & Medicine. Vol:69. No:12. p.1813–1818.
3. Black, Janice, Oliver, Richard (2004). “Facilitating Change In A Health Care Setting: Effects Of Comprehensive Leadership Training On The Creation Of A Context-for-Learning In Hospital http://www.csub.edu/~jblack14/pubs/Black%20&%20Oliver%20BAM%201%20200 4.pdf. Nursing Shifts”. Access
4. Blair, Earl H. (1999).”Which competencies are most important for safety managers?” Professional Safety. Vol:44. No:1. P.28-32.
5. Cameron, Kim S., Quinn, Robert E., DeGraff, Jeff, Thakor, Anjan V. (2014). Competing values leadership, Edward Elgar Publishing.
6. Celik, Yusuf (2012). Örgüt Teorileri ve Sağlık Kurumları Yönetimi. In: Tatar, M. (ed.) Sağlık Kurumları Yönetimi I. Bölüm 4, Anadolu Üniversitesi Yayınları.
7. David, Laurentiu (2011). The Managerial Roles of Academic Deans in Ontario, University of Toronto, Phd Thesis.
8. Gifford, Blair D., Zammuto, Raymond F., Goodman, Eric A., Hill, Karen S. (2002). “The relationship between hospital unit culture and nurses' quality of work life”. J Healthc Manag. Vol:47. No:1. p.13-25.

9. Govender, Patsy, Parumasur, Sanjana B. (2010). “Evaluating The Roles And Competencies That Are Critical Considerations For Management Development”. SA Journal Of Industrial Psychology. Vol:36. No:1. p.1-11.
10. Helfrich, Christian D., Li, Yu-Fang, Mohr, David C., Meterko, Mark, Sales, Anne E. (2007). “Assessing An Organizational Culture Instrument Based on The Competing Values Framework: Exploratory and Confirmatory Factor Analyses”. Implementation Science. Vol:2. p.1-14.
11. Işık, Oguz (2013). “Sağlık Kurumlarında Bilgi Sistemleri”. In A. Yılmaz (ed.), Sağlık Bilgi Sistemlerinin Gelişimi. Eskişehir: Anadolu Üniversitesi Yayınları.
12. Kalliath, Thomas J., Bluedorn, Allen C., Gillespie, David F. (1999). “A Confirmatory Factor Analysis of The Competing Values Instrument”. Educational and Psychological Measurement. Vol:59. p.143-158.
13. Karafakıoğlu, Mehmet (1998). Sağlık Hizmetleri Pazarlaması, İstanbul: İÜ İşletme Fakültesi Yayınları.
14. Karahan, Atilla, Gürpınar, Koray, Özyürek, Pakize (2007). “Hizmet Sektöründeki İşletmelerin Örgüt İçi Stres Kaynaklari: Afyon İl Merkezindeki Hastanelerde Çalişan Cerrahi Hemşirelerinin Stres Kaynaklarinin Belirlenmesi”. Ekonomik ve Sosyal Araştırmalar Dergisi. Cilt:3. Sayı:3. s.27-44.
15. Karahan, Atilla (2008). “Hastanelerde Takim Halinde Öğrenme”. Afyon Kocatepe Üniversitesi İ.İ.B.F. Dergisi. Cilt:10. Sayı:2. s.237-255.
16. Kıdak, Levent B. (2011). “Hastane Yöneticilerinin Zaman Yönetimi Tutumlarının Belirlenmesi: İzmir İli Eğitim ve Araştırma Hastaneleri Uygulaması”. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. Sayı:25. s.159-172.
17. Lamond, David (2002). “The Value Of Quinn’s Competing Values Model In An Australian Context”. Journal Of Managerial Psychology. Vol:18. No:1. p.46-59.
18. Leggat, Sandra, Harris, Mary G., Legge, David (2006). “Managing Health Services: Concepts and Practises”. In M.G. Harris (ed.) The Changing Role Of Health Service Manager, Australia: Elsevier, 2nd Edition.
19. Morais, Luis F., Graça, Luis M. (2012). “A Glance At The Competing Values Framework Of Quinn And The Miles & Snow Strategic Models: Case Studies In Health Organizations”. Saude Publica. Vol:31. No:2. p.1-16.
20. Quinn, Robert E. (1988). Beyond Rational Management: Mastering Paradoxes And Competing Demands Of High Effectiveness, San Francisco: Jossey-Bass.
21. Thomas, Hilary (2003). “Clinical Networks for Doctors and Managers”. BMJ. Vol:326. No:7390. p.655.
22. Thune, Taran, Mina, Andrea (2016). “Hospitals as Innovators in The Health-Care System: A Literature Review and Research Agenda”. Research Policy. Vol:45. No:8. p.1545-1557.
23. Tregunno, Deborah, Baker, Ross, Barnsley, Jan, Murray, Micheal (2004). “Competing Value of Emergency Department Performance: Balancing Multiple Stakeholders Perspectives”. Health Services Research. Vol:39. No:4. p.771-791.
24. Uğurluoğlu, Özgür, Çelik, Yusuf (2009). “Örgütlerde Stratejik Liderlik ve Özellikleri”. Hacetetepe Sağlık İdaresi Dergisi. Cilt:12. Sayı:2. pp.121- 155.
25. Ünsar, Sinan, Ünsar, Serap (2008). “Hemşirelerin Performanslarını Geliştirmeye Yönelik Bir Koçluk Model Önerisi”. Bilim, Eğitim ve Düşünce Dergisi. Cilt:8. Sayı:1. pp.1-6.
26. Vilkinas, Tricia, Cartan, Greg (1997). “How Different Are The Roles Displayed By Female and Male Managers?” Women In Management Review. Vol:12. No:4. pp:129-135.
27. Viitanen, Elina, Konu, Anne (2009). “Leadership Style Profiles of Middle-Level Managers in Social and Health Care”. Leadership In Health Services. Vol:22. No:2. p.108-120.
28. Yukl, Gary (2002). Leadership in Organizations, United States of America: Prentice Hall, Fifth Edition.