Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

Volkan Yeniaras; Neşenur Altıniğne

doi:10.54733/smar.1314699

TR EN

Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

Öz

Firms become increasingly dependent on information and communication technologies. While the extant literature focuses on the benefits of implementing and using such technologies, technology infusion in a high-touch service environment may become a double-edged sword. Drawing on job demands-resources and regulatory focus theories, this study proposes a theoretical framework and a set of propositions, which may help mitigate the adverse effects of techno-insecurity on emotional exhaustion, customer service performance, and productive work behavior. These propositions seek to promote research that gives a more comprehensive background of the technological problems that enterprises may experience when trying to increase customer service performance.

Anahtar Kelimeler

techno-insecurity, emotional exhaustion, customer orientation, customer service performance

Kaynakça

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Ayrıntılar

Birincil Dil

İngilizce

Konular

Pazarlama Yönetimi

Bölüm

Teorik Makale

Yazarlar

Volkan Yeniaras ^*
0000-0002-1055-1098
Türkiye

Neşenur Altıniğne
0000-0002-9824-1763
Türkiye

Yayımlanma Tarihi

30 Eylül 2023

Gönderilme Tarihi

14 Haziran 2023

Kabul Tarihi

20 Ağustos 2023

Yayımlandığı Sayı

Yıl 2023 Cilt: 4 Sayı: 3

DOI

https://doi.org/10.54733/smar.1314699

IZ

https://izlik.org/JA33YA47HS

APA

Yeniaras, V., & Altıniğne, N. (2023). Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework. Sosyal Mucit Academic Review, 4(3), 410-433. https://doi.org/10.54733/smar.1314699

AMA

1.Yeniaras V, Altıniğne N. Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework. SMAR. 2023;4(3):410-433. doi:10.54733/smar.1314699

Chicago

Yeniaras, Volkan, ve Neşenur Altıniğne. 2023. “Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework”. Sosyal Mucit Academic Review 4 (3): 410-33. https://doi.org/10.54733/smar.1314699.

EndNote

Yeniaras V, Altıniğne N (01 Eylül 2023) Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework. Sosyal Mucit Academic Review 4 3 410–433.

IEEE

[1]V. Yeniaras ve N. Altıniğne, “Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework”, SMAR, c. 4, sy 3, ss. 410–433, Eyl. 2023, doi: 10.54733/smar.1314699.

ISNAD

Yeniaras, Volkan - Altıniğne, Neşenur. “Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework”. Sosyal Mucit Academic Review 4/3 (01 Eylül 2023): 410-433. https://doi.org/10.54733/smar.1314699.

JAMA

1.Yeniaras V, Altıniğne N. Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework. SMAR. 2023;4:410–433.

MLA

Yeniaras, Volkan, ve Neşenur Altıniğne. “Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework”. Sosyal Mucit Academic Review, c. 4, sy 3, Eylül 2023, ss. 410-33, doi:10.54733/smar.1314699.

Vancouver

1.Volkan Yeniaras, Neşenur Altıniğne. Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework. SMAR. 01 Eylül 2023;4(3):410-33. doi:10.54733/smar.1314699

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Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

Tekno-Güvensizlik, Duygusal Tükenme ve İş Performansı: Kuramsal Bir Model Önerisi

Öz

Anahtar Kelimeler

Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

Öz

Anahtar Kelimeler

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

DOI

IZ

Kaynak Göster

Cited By

The Impact of Technostress Generated by Artificial Intelligence on the Quality of Life: The Mediating Role of Positive and Negative Affect