How Does Tourist Guides’ Sense of Trust in Travel Agencies Affect Their Sustainable Performance? Mediating Role of Professional Vitality

Yıl 2023, Cilt: 20 Sayı: 2, 159 - 172, 29.08.2023

Mehmet Tekeli

https://doi.org/10.24010/soid.1252641

Öz

The current study aimed to detect the effect of tourist guides’ trust in travel agencies on their sustainable performance and test the mediating role of professional vitality in this relationship. In this context, field study was conducted on tourist guides throughout Turkey and 381 questionnaires were collected. The hypotheses were tested with structural equation modeling. The analysis showed that tourist guides’ trust in travel agencies increased their sustainable performance and professional vitality. In addition, the professional vitality of tourist guides positively affected their sustainable performance. Finally, it has been determined that professional vitality was a prominent mediator in the relationship between tourist guides’ trust in travel agencies and sustainable performance.

Anahtar Kelimeler

Sustainable Employee Performance, Professional Vitality, Tourist Guide, Organizational Trust

Kaynakça

• Alazaizeh, M.M., Jamaliah, M.M., Mgonja, J.T. ve Ababneh, A. (2019), ‘Tour Guide Performance and Sustainable Visitor Behavior at Cultural Heritage Sites,’ Journal of Sustainable Tourism, 27(11), ss. 1708-1724.
• Chu, F., Long, Y. ve Guo, M. (2015), ‘Determinants and Outcomes of Professional Vitality: Evidence from China,’ Social Behavior and Personality: an international journal, 43(8), ss. 1335-1345.
• Cook, J. ve Wall, T. (1980), ‘New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non‐Fulfilment,’ Journal of occupational psychology, 53(1), ss. 39-52.
• Çokal, Z. ve Yılmaz İ. (2020), ‘Turist Rehberinin Performansının Destinasyon İmajına Etkisinde Etik Davranışlarının Rolü,’ Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 15(2), ss. 493-518.
• De Jonge, J. ve Peeters, M.C. (2019), ‘The Vital Worker: Towards Sustainable Performance at Work,’ International Journal of Environmental Research and Public Health, 16(6), ss. 1-6.
• De Vos, A., Van der Heijden, B.I. ve Akkermans, J. (2020), ‘Sustainable Careers: Towards a Conceptual Model,’ Journal of Vocational Behavior, 117, ss. 103196.
• Demir, F. (2021), ‘Mesleki Canlılık’ İçinde M. Sağır, L Erat ve A.U. Aydın (Editörler) Örgüt İçi Davranışsal Psikoloji, ss. 141-152, İstanbul: Beta.
• Demircan, N. ve Ceylan, A. (2003), ‘Örgütsel Güven Kavramı: Nedenleri ve Sonuçları,’ Yönetim ve Ekonomi Dergisi, 10(2), ss. 139-150.
• Dinç, M., Bayrakçı, E., Akçakanat, T. ve Uzunbacak, H.H., (2019), ‘Algılanan Örgütsel Destek Mesleki Canlılığı Artırır Mı? Turizm Sektörü Çalışanları Üzerine Bir Araştırma,’ 18. Uluslararası İşletmecilik Kongresi ss. 2089-2105, Osmaniye.
• Dönbak, E.R. (2021), ‘Tur Rehberi Performansı ve Turist Memnuniyeti Arasındaki İlişkinin Meta Analizi: Uluslararası Literatür Örneği,’ Sosyal, Beşeri ve İdari Bilimler Dergisi, 4(1), ss. 1-16.
• Erkol Bayram, G. (2019), ‘Turist Rehberlerinde Duygusal Zekâ, Motivasyon, Performans İlişkisi,’ Turizm Akademik Dergisi, 6(2), ss. 43-59.
• Fornell, C. ve Larcker, D.F. (1981), ‘Evaluating Structural Equation Models with Unobservable Variables and Measurement Error,’ Journal of Marketing Research, 18(1), ss. 39-50.
• George, D. ve Mallery, P. (2016), IBM SPSS Statistics 23 Step by Step a Simple Guide and Reference, Fourteenth edition, New York: Routledge.
• George, N.A., Aboobaker, N. ve Edward, M. (2020), ‘Corporate Social Responsibility and Organizational Commitment: Effects of CSR Attitude, Organizational Trust and Identification,’ Society and Business Review 15(3), ss. 255-272.
• Gürbüz, S. (2019), AMOS ile Yapısal Eşitlik Modellemesi, Ankara: Seçkin Yayıncılık.
• Güzel, F.Ö., Türker, A. ve Şahin, İ. (2014), ‘Profesyonel Turist Rehberlerinin Algıladıkları Mesleki Engelleri Belirlemeye Yönelik Bir Araştırma,’ Gazi Üniversitesi Turizm Fakültesi Dergisi, (2), ss. 173-190.
• Ha, J.C. ve Lee, J.W. (2022), ‘Realization of a Sustainable High-Performance Organization Through Procedural Justice: The Dual Mediating Role of Organizational Trust and Organizational Commitment,’ Sustainability, 14(3), ss. 1259.
• Hair, J.F., Black, W.C., Babin, B.J. ve Anderson, R.E. (2014), Multivariate Data Analysis, Seventh Edition, Harlow: Pearson.
• Halbesleben, J.R., Neveu, J.P., Paustian-Underdahl, S.C. ve Westman, M. (2014), ‘Getting to the “COR” Understanding the Role of Resources in Conservation of Resources Theory,’ Journal of management, 40(5), ss. 1334-1364.
• Hayes, A.F. (2018), Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, New York: The Guilford Press.
• Hennekam, S. (2016), ‘Vitality of Older Workers and Its Relationship with Performance, Career Satisfaction and Career Success,’ Management Avenir, (1), ss. 15-32.
• Huang, S., Hsu, C.H. ve Chan, A. (2010), ‘Tour Guide Performance and Tourist Satisfaction: A Study of The Package Tours in Shanghai,’ Journal of Hospitality & Tourism Research, 34(1), ss. 3-33.
• İlhan, M. ve Çetin, B. (2014), ‘LISREL ve AMOS Programları Kullanılarak Gerçekleştirilen Yapısal Eşitlik Modeli (YEM) Analizlerine İlişkin Sonuçların Karşılaştırılması,’ Journal of Measurement and Evaluation in Education and Psychology, 5(2), ss. 26-42.
• Ji, T., De Jonge, J., Peeters, M.C. ve Taris, T.W. (2021), ‘Employee Sustainable Performance (E-Super): Theoretical Conceptualization, Scale Development, and Psychometric Properties,’ International Journal of Environmental Research and Public Health, 18(19), ss. 10497.
• Kark, R. ve Carmeli, A. (2009), ‘Alive and Creating: The Mediating Role of Vitality and Aliveness in The Relationship Between Psychological Safety and Creative Work Involvement,’ Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30(6), ss. 785-804.
• Kırıcı Tekeli, E. (2020), ‘Turist Rehberliği Mesleğine İlişkin Görüşlerin İçerik Analizi Yoluyla Değerlendirilmesi: Ekşi Sözlük Örneği,’ III. Ulusal Turist Rehberliği Kongresi ss. 189-202, Ankara.
• Kırıcı, E. ve Özkoç, A.G. (2017), ‘Turist Rehberlerinin Tükenmişlik Düzeylerinin İşe Yabancılaşma Eğilimlerine Etkisi,’ Seyahat ve Otel İşletmeciliği Dergisi, 14(1), ss. 20-32.
• Koç, H. ve Yazıcıoğlu, İ. (2011), ‘Yöneticiye Duyulan Güven ile İş Tatmini Arasındaki İlişki: Kamu ve Özel Sektör Karşılaştırması,’ Doğuş Üniversitesi Dergisi, 12(1), ss. 46-57.
• Köroğlu, Ö. ve Avcıkurt, C. (2014), Turist Rehberlerinin Motivasyonu ile Performansı Arasındaki İlişkinin Belirlenmesi. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, (39), ss. 45-60.
• Lapointe, É. ve Vandenberghe, C. (2018), ‘Trust in The Supervisor and The Development of Employees’ Social Capital During Organizational Entry: A Conservation of Resources Approach,’ The International Journal of Human Resource Management, 29(17), ss. 2503-2523.
• Lavrusheva, O. (2020), ‘The Concept of Vitality. Review of The Vitality-Related Research Domain,’ New Ideas in Psychology, 56, ss. 100752.
• Li, N., Yan, J. ve Jin, M. (2007), ‘How Does Organizational Trust Benefit Work Performance?’ Frontiers of Business Research in China, 1(4), ss. 622-637.
• Little, L.M., Nelson, D.L., Wallace, J.C. ve Johnson, P.D. (2011), ‘Integrating Attachment Style, Vigor at Work, and Extra‐Role Performance,’ Journal of Organizational Behavior, 32(3), ss. 464-484.
• Meydan, C.H. ve Şeşen, H. (2015), Yapısal Eşitlik Modellemesi AMOS Uygulamaları, Ankara: Detay Yayıncılık.
• Ning, J. ve Jin, Y. (2009), ‘The Effects of Trust Climate on Individual Performance.’ Frontiers of Business Research in China, 3(1), ss. 27-49.
• Ning, L., Jin, Y. ve Mingxuan, J. (2007), ‘How Does Organizational Trust Benefit Work Performance?’ Frontiers of Business Research in China, 1(4), ss. 622-637.
• Nyhan, R.C. ve Marlowe, H.A. (1997), ‘Development and Psychometric Properties of The Organizational Trust Inventory,’ Evaluation Review, 21(5), ss. 614-635.
• Pallant, J. (2017), SPSS Kullanma Kılavuzu SPSS ile Adım Adım Veri Analizi, (Çev. Sibel Balcı and Berat Ahi), Ankara: Anı Yayıncılık.
• Paşamehmetoğlu, A., Guzzo, R.F. ve Guchait, P. (2022), ‘Workplace Ostracism: Impact on Social Capital, Organizational Trust, and Service Recovery Performance,’ Journal of Hospitality and Tourism Management, 50, ss. 119-126.
• Peeters, M.C.W., Taris, T.W. ve De Jonge, J. (2014), ‘Introduction: People at Work’ In M.C.W. Peeters, J. De Jonge, and T.W. Taris (Editors), An Introduction to Contemporary Work Psychology, pp.3-30, Chichester: Wiley-Blackwell.
• Pelit, E. ve Ateş, M. (2022), ‘Turist Rehberlerinin Mesleki Canlılıklarının Mesleki Bağlılıkları Üzerindeki Etkisi,’ Güncel Turizm Araştırmaları Dergisi, 6(1), ss. 9-27.
• Pelit, E. ve Katırcıoğlu, E. (2018), ‘Turist Rehberliği Mesleğinde Taraflar Açısından Yaşanan Sorunlar Üzerine Bir Değerlendirme,’ Turist Rehberliği Dergisi (TURED), 1(2), ss. 74-94.
• Shraga, O. ve Shirom, A. (2009). ‘The Construct Validity of Vigor and Its Antecedents: A Qualitative Study,’ Human Relations, 62(2), ss. 271-291.
• Silva, P., Moreira, A.C. ve Mota, J. (2022), ‘Employees' Perception of Corporate Social Responsibility and Performance: The Mediating Roles of Job Satisfaction, Organizational Commitment and Organizational Trust,’ Journal of Strategy and Management.
• Sun, P., Zhou, X., Shao, C., Wang, W. ve Sun, J. (2022), ‘The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset, and Supportive Policy,’ International Journal of Environmental Research and Public Health, 19(15), ss. 9289.
• The Survey System (2022), ‘Sample Size Calculator,’ https://www.surveysystem.com/sscalc.htm (13.11.2022).
• Turist Rehberleri Birliği (2022), ‘Rehber İstatistikleri,’ https://www.tureb.org.tr/tr/RehberIstatistik/ (13.11.2022).
• Van Scheppingen, A.R., De Vroome, E.M., Ten Have, K.C., Zwetsloot, G.I., Wiezer, N. ve Van Mechelen, W. (2015), ‘Vitality at Work and Its Associations with Lifestyle, Self-Determination, Organizational Culture, and With Employees’ Performance and Sustainable Employability,’ Work, 52(1), ss. 45-55.
• Verburg, R.M., Nienaber, A.M., Searle, R.H., Weibel, A., Den Hartog, D.N. ve Rupp, D.E. (2018), ‘The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes,’ Group & Organization Management, 43(2), ss. 179-206.
• Wright, T.A. ve Cropanzano, R. (2004), ‘The Role of Psychological Well-Being in Job Performance: A Fresh Look at an Age-Old Quest,’ Organizational Dynamics, 33(4), ss. 338-351.
• Yan, X., Espinosa-Cristia, J.F., Kumari, K. ve Cioca, L.I. (2022), ‘Relationship between Corporate Social Responsibility, Organizational Trust, and Corporate Reputation for Sustainable Performance,’ Sustainability, 14(14), ss. 8737.
• Yu, M.C., Mai, Q., Tsai, S.B. ve Dai, Y. (2018), ‘An Empirical Study on The Organizational Trust, Employee-Organization Relationship and Innovative Behavior from The Integrated Perspective of Social Exchange and Organizational Sustainability,’ Sustainability, 10(3), ss. 1-14.