Yönetici Desteği ile Çalışan Performansı Arasındaki İlişkide Psikolojik İyi Oluş ve Personel Güçlendirmenin Aracı Etkisinin Belirlemesi

Yıl 2023, , 109 - 128, 28.04.2023

Ergün Kara , Makbule Hürmet Çetinel

https://doi.org/10.17233/sosyoekonomi.2023.02.05

Cited By: 1

Öz

Bu araştırmanın amacı yönetici desteği ile çalışan performansı arasındaki ilişkide psikolojik iyi oluş ve personel güçlendirmenin aracılık ve seri aracılık etkisini ölçmektir. Bu amaç doğrultusunda Uşak ilinde faaliyet gösteren ve tekstil sektöründe araştırma yapılmıştır. Araştırma sonucunda; yönetici desteğinin çalışan performansına etkisinde psikolojik iyi oluşun aracılık etkisi olduğuna ancak personel güçlendirmenin ise aracılık etkisi olmadığı sonucuna ulaşılmıştır. Ayrıca hem psikolojik iyi oluş hem de personel güçlendirmenin çalışan performansı üzerinde birlikte seri aracılık etkisi olduğu sonucuna varılmıştır.

Anahtar Kelimeler

Yönetici Desteği, Performans, Psikolojik İyi Oluş, Personel Güçlendirme

Determining The Intermediate Role of Psychological Well-Being and Staff Empowerment in The Relationship Between Management Support and Employee Performance

Öz

This research aims to measure the mediation and serial mediation effect of psychological well-being and personnel empowerment in the relationship between manager support and employee performance. To realise this aim, research was carried out in the textile sector operating in the province of Uşak. As a result of the study, it was concluded that psychological well-being has a mediating effect on the effect of managerial support on employee performance, but personnel empowerment has no mediating effect. In addition, it was concluded that both psychological well-being and personnel empowerment had a serial mediation effect on employee performance.

Anahtar Kelimeler

Managerial Support, Performance, Psychological Well-Being, Staff Empowerment

Kaynakça

• Abualoush, S.H. et al. (2018), “The Role of Employees’ Empowerment as an Intermediary Variable between Knowledge Management and Information Systems on Employees’ Performance”, VINE Journal of Information and Knowledge Management Systems, 48(2), 217-237.
• Achour, M. et al. (2017), “Management and Supervisory Support as a Moderator of Work-Family Demands and Women’s Well-being a Case Study of Muslim Female Academicians in Malaysia, Humanomics, 33(3), 335-356.
• Akın, A. (2008), “Scales of Psychological Well-Being: A Study of Validity and Reliability”, Educational Science: Theory & Practice, 8, 721-750.
• Akşit-Aşık, N. (2020), “The Impact of the Workplace Ostracism and Organizational Cynicism on Turnover Intention: A Study in Hotel Establishment, The Journal of International Social Research, 13(75), 735-747.
• Anwar, F. & J.P. Sidin (2016), “Social Undermining, Stress and Well-Being: A Mediation Mechanism”, IJBEA Intl. Jrl. of Business and Economic Affairs, 1(1), 86-92.
• Baird, K. & H. Wang (2010), “Employee Empowerment: Extent of Adoption and Influential Factors, Personnel Review, 39(5), 574-599.
• Baird, K. et al. (2018), “The Relationship Between The Enabling Use of Controls, Employee Empowerment, and Performance”, Personnel Review, 47(1), 257-274.
• Baron, R.M. & D.A. Kenny (1986), “The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”, Journal of Personality and Social Psychology, 51(6), 1173-1182.
• Biswas, S. (2011), “Psychological Climate as an Antecedent of Job Satisfaction & Job Involvement”, Indian Journal of Industrial Relations, 46(3), 465-477.
• Çalık, T. (2003), Performance Management, Gündüz Education and Publishing, Ankara.
• Ceylan, A.K. et al. (2015), “The Impact of Personel Empowerment and Supervisor Support on Job Satisfaction: An Application in the Energy Sector”, Journal of Business Research Turk, 7(1), 168-185.
• Chatman, J.A. (1989), “Improving Interactional Organizational Research: A Model of Person-Organization Fit”, Academy of Management Review, 14(3), 333-349.
• Çöl, G. (2008), “The Effects of Perceived Empowerment on Employee Performance”, Journal of Dogus University, 9(1), 35-46.
• Diener, E. (1994), “Assessing Subjective Well-being: Progress and Opportunities”, Social Indicators Research, 31(2), 103-157.
• Diener, E. et al. (2009), “New Measures of Well-being”, in: E. Diener (ed.), Assessing Well-being: The Collected Works of Ed Diener (247-266), Springer Science Business Media.
• DiMaria, C.H. et al. (2020), “Happiness Matters: Productivity Gains From Subjective Well-Being”, Journal of Happiness Studies, 21(1), 139-160.
• Durham, C.C. et al. (1997), “Effects of Leader Role, Team-Set Goal Difficulty, Efficacy, and Tactics on Team Effectiveness”, Organizational Behavior and Human Decision Processes, 72, 203-231.
• Dysvik, A. & B. Kuvaas (2012), “Perceived Supervisor Support Climate, Perceived Investment in Employee Development Climate, and Business-unit Performance”, Human Resource Management, 51(5), 651-664.
• Eisenberg, R. et al. (1986), “Perceived Organizational Support”, Journal of Applied Psychology, 71(3), 500-607.
• Eisenberger, R. et al. (2002), “Perceived Supervisor Support: Contributions to Perceived Organizational Support and 155 Employee Retention”, Journal of Applied Psychology, 87(3), 565-573.
• El-Kot, G. et al. (2019), “Egyptian Women Supervisory Empowerment Behaviors on Well-being Outcomes”, Gender in Management: An International Journal, 34(5), 350-365.
• Garcia, J.A.M. & T. Bonavia (2021), “Empowerment and Employee Well-being: A Mediation Analysis Study”, Intl. Jrl. of Environmental Research and Public Health, 18(11), 5822.
• Gilbreath, B. & P.G. Benson (2004), “The Contribution of Supervisor Behaviour to Employee Psychological Well-being”, Work and Stress, 18(3), 255-266.
• Göktepe, E.A. (2017), “Perceived Supervisor Support Scale; Development, Validation and Reliability”, Journal of the School of Business, 46, 31-48.
• Golden, T. & J. Veiga (2008), “The Impact of Superior-subordinate Relationships on the Commitment, Job Satisfaction, and Performance of Virtual Workers”, The Leadership Quarterly, 19, 77-88.
• Guchait, P. et al. (2014), “Perceived Supervisor and Co-worker Support for Error Management: Impact on Perceived Psychological Safety and Service Recovery Performance”, Intl. Jrl. of Hospitality Management, 41, 28-37.
• Gürbüz, S. & F. Şahin (2016), Research Methods in Social Sciences Philosophy, Method, Analysis (3rd edition), Ankara: Seçkin Publishing.
• Gürbüz, S. & F. Şahin (2018), Research Methods in Social Sciences Philosophy, Method, Analysis Philosophy of Science and Scientific Research Process, Ankara: Seçkin Publishing.
• Hair, J.F. Jr. et al. (2010), Multivariate data analysis: a global perspective, 7th edition. New Jersey, Prentice Hall,
• Hayes, A.F. & M. Scharkow (2013), “The Relative Trust Worthiness of Inferential Tests of the Indirect Effect in Statistical Mediation Analysis: Does Method Really Matter?”, Psychological Science, 24(10), 1918-1927.
• Hefferon, K. & I. Boniwell (2014), Positive Psychology Theory, Research and Applications, (Trans. T. Doğan), Ankara: Nobel Publishing.
• Helvacı, M.A. (2002), “Performans Yönetimi Sürecinde Performans Değerlendirmenin Önemi”, Ankara Üniversitesi Eğitim Bilimleri Fakültesi Dergisi, 35(1-2), 155-169.
• Hochwarter, W.A. et al. (2006), “The Interaction of Social Skill and Organizational Support on Job Performance”, The Journal of Applied Psychology, 91, 482-489.
• Holman, D. et al. (2002), “The Effects of Performance Monitoring on Emotional Labor and Psychological Wellbeing in Call Centers”, Motivation and Emotion, 26(1), 57-81.
• Jha, S. (2019), “Team Psychological Safety and Team Performance a Moderated Mediation Analysis of Psychological Empowerment”, Intl. Jrl. of Organizational Analysis, 27(4), 903-924.
• Jose, G. & S.R. Mampilly (2015), “Relationships Among Perceived Supervisor Support, Psychological Empowerment and Employee Engagement in Indian Workplaces”, Journal of Workplace Behavioral Health, 30, 231-250.
• Kappelman, L.A. & T.C. Richards (1996), “Training Empowerment and Creating a Culture for Change”, Empowerment in Organizations, 4 (3), 26-29.
• Kara, E. & A. Kaya (2020), “The Mediating Role of Psychological Adoption in the Influence of Executive’s Support on Dedication to Work”, MANAS Journal of Social Studies, 9(4), 2364-2375.
• Kılınç, E. (2020), “Analysing The Effect of Personel Empowerment in Human Resources Management on Perceived Performance”, Verimlilik Dergisi, (4), 241-257.
• Kim-Prieto, C. et al. (2005), “Integrating the diverse definitions of happiness: A time-sequential framework of subjective well-being”, Journal of Happiness Studies, 6(3), 261-300.
• Kirkman, B.L. & B. Rosen (1999), “Beyond Self-management: Antecedents and Consequences of Team Empowerment”, Academy of Management Journal, 42(1), 56-74.
• Koçel, T. (2005), Business Management, Beta Publishing Distribution, İstanbul.
• Kottke, J.L. & C.E. Sharafinski (1988), “Measuring Perceived Supervisory and Organizational Support”, Educational and Psychological Measurement, 48(4), 1075-1079.
• Kristof-Brown, A.L. et al. (2005), “Consequences of Individuals‟ Fit at Work: A Metaanalysis of Person-Job, Person-Organization, Person-Group, and Person-Supervisor Fit”, Journal of Personnel Psychology, 58(2), 281-342.
• Kundi, Y.M. et al. (2021), “Employee Psychological Well-being and Job Performance: Exploring Mediating and Moderating Mechanisms”, Intl. Jrl. of Organizational Analysis, 29(3), 736-754.
• Kwenin, D.O. et al. (2013), “The Influence of Employee Rewards, Human Resource Policies and Job Satisfaction on the Retention of Employees in Vodafone Ghana limited”, European Journal of Business and Management, 5(12), 13-20.
• Li, X. & C. Lin (2021), “The Influence of High-Commitment Work System on Work Well-being: The Mediating Role of Psychological Empowerment and The Moderating Role of Leader Trust”, Personnel Review, 50(4), 1128-1147.
• McIlroy, T.D. et al. (2021), “The Effects of Unanswered Supervisor Support on Employees' Well-being, Performance, and Relational Outcomes”, Journal of Occupational Health Psychology, 26(1), 49-68.
• Nabawanuka, H. & E.B. Ekmekcioglu (2022), “Millennials in the Workplace: Perceived Supervisor Support, Work-life Balance and Employee Well-being”, Industrial and Commercial Training, 54(1), 123-144.
• Nisula, A.M. (2015), “The Relationship Between Supervisor Support and Individual Improvisation”, Leadership & Organization Development Journal, 36(5), 473-488.
• Oktuğ, Z. (2017), The Moderating Role of Individualism Collectivism Tendencies in the Relationship Between Psychological Empowerment Perception and Organizational Commitment”, Journal of Abant İzzet Baysal University Social Sciences Institute, 17(3), 245-266.
• Özbozkurt, O.B. et al. (2021), “Analyzing The Relationship Between Structural Empowerment and Perceived Supervisor Support”, Journal of Transnational Management, 26(35), 1-13.
• Özer, H. (2004), Qualitative Variable Econometric Models: Theory and an Application, Ankara: Nobel Publishing.
• Özer, K.O. et al. (2015), “The Effects of Employee Empowerment on Job: Istanbul Hotel Industry Research”, Kastamonu University Faculty of Economics and Administrative Sciences Journal, 6(4), 104-115.
• Özkan-Tilki, T.Z. et al. (2021), “Serial Mediation Effects on Relationships Among Mobbing, Organizational Cynicism, Job Satisfaction and Turnover Intention: Research on Disabled Individuals in Organizations”, Studies in Psychology, 41(1), 199-229.
• Pazy, A. & Y. Ganzach (2009), “The Effect of Perceived Support From School on Students' School Contribution in Two Forms of Pay”, Unpublished Manuscript, Tel Aviv University.
• Pugh, S.D. (1991), Organizational Behaviour, Prentice Hall International (UK) Ltd.
• Rahi, S. (2021), “Investigating The Role of Employee Psychological Well-being and Psychological Empowerment With Relation to Work Engagement and Sustainable Employability”, Intl. Jrl. of Ethics and Systems, 38(2), 266-285.
• Rousseau, D.M. & J. Parks (1993), “The Contracts of Individuals and Organizations”, Research in Organizational Behavior, 15, 1-43.
• Ryff, C.D. & C.L.M. Keyes (1995), “The Structure of Psychological Well-being Revisited”, Journal of Personality and Social Psychology, 69, 719-727.
• Sağlam-Arı, G. & A. Ergeneli (2003), “The Impact of Psychological Empowerment Perception and Some Demographic Variables to Organizational Commitment”, Journal of Hacettepe University Faculty of Economics and Administrative Sciences, 21(1), 129-149.
• Salgado, J.F. et al. (2019), “Subjective Well-Being and Job Performance: Testing of a Suppressor Effect”, Revista de Psicología Del Trabajoy de Las Organizaciones, 35(2), 93-102.
• Sekhar, C. & M. Patwardhan (2021), “Flexible Working Arrangement and Job Performance: The Mediating Role of Supervisor Support”, Intl. Jrl. of Productivity and Performance Management, https://doi.org/10.1108/IJPPM-07-2020-0396.
• Shanock, L.R. & R. Eisenberger (2006), “When Supervisors Feel Supported: Relationships with Subordinates’ Perceived Supervisor Support, Perceived Organizational Support, and Performance”, Journal of Applied Psychology, 91(3), 689-695.
• Sigler, T.H. & C.M. Pearson (2000), “Creating an Empowering Culture: Examining the Relationship between Organizational Culture and Perceptions of Empowerment”, Journal of Quality Management, 5, 27-52.
• Skerlavaj, M. et al. (2014), “I Get By With a Little Help From My Supervisor: Creative-idea Generation, Idea Implementation, and Perceived Supervisor Support”, The Leadership Quarterly, 25(5), 987-1000.
• Sommovigo, V. et al. (2019), “Tunnel Construction Workers' Well-being: The Role of Job Control and Supervisor Support”, Intl. Jrl. of Construction Management, 21(9), 945-957.
• Spreitzer, G.M. (1995), “Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation”, Academy of Management Journal, 38(5), 1442-1465.
• Tarcan, G.Y. et al. (2021), “The Effect of Mushroom Management Style and Perceived Supervisor Support on Employee Performance: 'An Application With University Hospital Employees”, Intl. Jrl. of Health Planning and Management, 36(2), 532-544.
• Telef, B.B. (2013), “Psychological Well-being Scale: Turkish Adaptation, Validity and Reliability Study”, Journal of Hacettepe University Faculty of Education, 28(3), 374-384.
• Tunay, N. (2019), “The Effects of Empowerment on Work Satisfaction, Performance and Organizational Commitment of Employees: The Case of Turkish Insurance Sector”, Finance and Finance Articles, (112), 241-258.
• Van, W. & B. Kroon (2020), “The Effect of Strengths-based Performance Appraisal on Perceived Supervisor Support and the Motivation to Improve Performance”, Frontiers in Psychology, 11, http://dx.doi.org/10.3389/fpsyg.2020.01883.
• Weiss, H.M. & R. Cropanzano (1996), “Affective Events Theory: A Theoretical Discussion of the Structure, Causes and, Consequences of Affective Experiences atWork”, Research in Organizational Behavior, 18, 1-74.
• Wright, T. & R. Cropanzao (2004), “The Role of Psychological Well-being in Job Performance: A Fresh Look at an Age-old Quest”, Organizational Dynamics, 33(4), 338-351.
• Wright, T.A. & R. Cropanzano (2007), “Well-being, Satisfaction and Job Performance: Another Look at the Happy-Productive Thesis”, Academy of Management Proceedings, 364-363.
• Yakut, E. (2020), “Determination of Factors Affecting Housing Selection Through Multi-Nominal Probit Model: Case of Osmaniye Province of Turkey”, BMIJ, 8(3), 3274-3301.
• Yang, S.B. & S.O. Choi (2009), “Employee Empowerment and Team Performance Autonomy, Responsibility, Information, and Creativity”, Team Performance Management, 15(5/6), 289-301.
• Yoon, J. & J.C. Lim (1999), “Organizational Support in the Workplace: The Case of Korean Hospital Employees”, Human Relations, 52, 923-945.
• Zaman, Z.U. et al. (2019), “Impact of Perceived Organizational Support and Perceived Supervisor Support on In-Role and Extra Role Performance Through Mediating Effect of Employee Engagement”, Intl. Jrl. of Computer Science and Network Security, 19(8), 98-104.
• Zhao, X. et al. (2010), “Reconsidering Baron and Kenny: Myths and Truths About Mediation Analysis”, Journal of Consumer Research Inc., 37(2), 197-206.