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A GRUBU SEYAHAT ACENTALARINDA ÇALIŞANLARIN ÖRGÜTSEL BAĞLILIKLARINI ETKİLEYEN FAKTÖRLERİN BELİRLENMESİNE YÖNELİK BİR ARAŞTIRMA: ADANA İLİ ÖRNEĞİ

Yıl 2007, Sayı: 18, 483 - 500, 01.08.2007

Azmi Yalçın Fatma Nur İplik

Öz

İnsan kaynaklarının önemini kavrayan işletmeler, amaçlarınıetkin ve verimli bir şekilde gerçekleştirebilmek ve artan rekabet koşullarıyla başa çıkabilmek için mevcut çalışanlarınıörgüte bağlamak istemektedirler. Bu araştırmanın amacı; A grubu seyahat acentalarındaki çalışanların demografik özellikleri ile örgütsel bağlılıklarıarasındaki ilişkiyi tespit etmektir. Bu amaç doğrultusunda Adana ilinde faaliyet gösteren A grubu seyahat acentalarında çalışanlara üç boyutlu örgütsel bağlılık ölçeği uygulanmıştır. A grubu seyahat acentalarındaki çalışanlar ile yüz yüze görüşme yoluyla gerçekleştirilen anket çalışmasısonucunda, örneklem kapsamındaki acenta çalışanlarının duygusal ve normatif bağlılıklarının, yaş, medeni durum, gelirdüzeyi, bulunduklarıacentadaki ve pozisyondaki toplam çalışma sürelerine göre farklılık göstermediği ortaya çıkmıştır. Ancak çalışanların, duygusal bağlılıklarının cinsiyet ve eğitim düzeylerine, devam bağlılıklarının ise cinsiyet hariç diğer tüm değişkenlere göre anlamlıbir farklılık gösterdiği belirlenmiştir.

Anahtar Kelimeler

Örgütsel Davranış Örgütsel Bağlılık Boyutları Acenta Çalışanları A Grubu Seyahat Acentaları Adana.

Kaynakça

  • Al-Fadlı, F. (1997). The Relationship Between Organizational Commitment, Leadership Subordinates Work’s Relationships and Demographic Variables. Public Administration. 37 (1): 75–120.
  • Angle, H. & Perry, J. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly. 26: 1–14.
  • Aven, F.F., Parker, B. & McEnvoy, G.M. (1993). Gender and Attitudinal Commitment to Organizations: A Meta Analysis. Journal of Applied Psychology. 72: 642–648.
  • Balay, R. (2000). Yönetici ve Öğretmenlerde Örgütsel Bağlılık. Ankara: Nobel Yayın Dağıtım.
  • Brown, B.B. (2003). Employees’ Organizational Commitment and Their Perception of Supervisors’ Relations-Oriented and Task-Oriented Leadership Behaviors (Unpublished Dissertation). Falls Church, Virginia.
  • Camp, S.D. (1992). Assessing the Effects of Organizational Commitment and Job Satisfaction on Turnover. An Event History Approach. The Prison Journal. 74: 279–305.
  • Coher, B.T. ve Diğerleri (1985). A Meta Analysis of the Relation of Job Characteristics to Job Satisfaction. Journal of Applied Psychology. 70 (2): 280–289.
  • Cohen, A. (1993). Age and Tenure in Relation to Organizational Commitment: A Meta-Analysis. Basic and Applied Social Psychology. 14 (2): 143–159.
  • DeCotiis, T. & Summers, T. (1987). A Path Analysis of a Model of the Antecedents and Consequences of Organizational Commitment. Human Relations. 40: 445–470.
  • Durna, U. & Eren, V. (2005). Üç Bağlılık Unsuru Ekseninde Örgütsel Bağlılık. Doğuş Üniversitesi Dergisi. 6 (2): 210–219.
  • Feinstein, A.H. (2002). A Study of Relationships Between Job Satisfaction and Organizational Commitment Among Restaurant Employees. 2–23.
  • Gilbert, J.A. & Ivancevich, J.M. (1999). A Re-Examination of Organizational Commitment. Journal of Social Behavior & Personality. 14 (3): 385–397.
  • Gül, H. & Oktay, E. (2005). Demografik Değişkenlerin, Duygusal, Devamlılık ve Normatif Bağlılıkla İlişkileri Üzerinde Bir Araştırma. İstanbul: İktisat, İşletme ve Finans Dergisi. 65.
  • Hair, J.F., Robert, P.B. & David, J.O. (2000). Marketing Research. International Edition.
  • Hrebiniak L.G. & Alutto J.A. (1972). Personal and Role-Related Factors in the Development of Organizational Commitment. Administrative Science Quarterly. 17 (4): 555–573.
  • Huselid, M.A. & Day, N.E. (1991). Organizational Commitment, Job Involvement and Turnover: A Substantive and Methodological Analysis. Journal of Applied Psychology. 76 (3): 380–391.
  • Irving, P.G., Coleman, D.F. & Cooper, C.L. (1997). Further Assessment of a Three-Component Model of Occupational Commitment: Generalizability and Differences Across Occupations. Journal of Applied Psychology. 82: 444–452.
  • Jaros, S.J. (1995). An Assessment of Meyer & Allen’s Three Component Model of Organizational Commitment and Turnover Intentions. Academy of Management Journal. 317–321.
  • Jermier, J. & Berkes, L. (1979). Leader Behavior in a Police Command Bureaucracy: A Closer Look at the Quasi-Military Model. Administrative Science Quarterly. 24: 1–23.
  • Koch, J. & Steers, R.M. (1978). Job Attachment, Satisfaction, and Turnover Among Public Sector Employees. Journal of Vocational Behavior. 12: 119–128.
  • Kurtuluş, K. (1998). Pazarlama Araştırmaları. İstanbul: Avcıol Basım Yayın.
  • Loui, K. (1995). Understanding Employee Commitment in the Public Organization: A Study of the Juvenile Detention Center. International Journal of Public Administration. 18 (8): 1269–1295.
  • Luthans, F., Baack, D. & Taylor, L. (1987). Organziational Commitment: Analysis of Antecedents. Human Relations. 40(4): 219–216.
  • Marsh, R.M. & Mannari, H. (1977). Organizational Commitment and Turnover: A Prediction Study. Administrative Science Quarterly. 22: 57–75.
  • Mathieu, I. & Zajac, D. (1990). A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment. Psychological Bulletin. 108: 171-194.
  • Meyer, J.P. & Allen, N.J. (1984). Testing the “Side Bet Theory” of Organizational Commitment: Some Methodological Considerations. Journal of Applied Psychology. 69: 372–378.
  • Meyer, J.P. & Allen, N.J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review. 1: 61–89.
  • Meyer, J.P. & Allen, N.J. (1997). Commitment In The Workplace. Thousand Oaks. CA: SAGE Publications.
  • Morrow, P. (1983). Concept Redundancy in Organizational Research: The Case of Work Commitment. Journal of Occupational Behavior. 34: 40–56.
  • Mowday, R.T., Steers, R.M. & Porter, L.W. (1979). The Measurement of Organizational Commitment. Journal of Vocational Behavior. 14: 224–247.
  • Mowday, R.T., Porter, L.W. & Steers, R.M. (1982). Employee- Organizational Linkages: The Psychology of Commitment, Absenteeism and Turnover. New York: Academic Press Inc.
  • Obeng, K. & Ugboro, I. (2003). Organizational Commitment Among Public Transit Employees: An Assessment Study. Journal of The Transportation Research Forum. 57 (2): 83–98.
  • Örücü, E., Asunakutlu, T. & Öncü, G. (2003). Çalışanların İş Değerleri ve Bir Uygulama, İnceleme – Araştırma, İktisat İşletme ve Finans. 3–17.
  • Özkaya, M.O., Kocakoç, İ. & Kara, E. (2006). Yöneticilerin Örgütsel Bağlılıkları ve Demografik Özellikleri Arasındaki İlişkileri İncelemeye Yönelik Bir Alan Çalışması. Celal Bayar Üniversitesi İ.İ.B.F. Yönetim ve Ekonomi Dergisi. 13 (2): 76–96.
  • Reichers, A.E. (1985). A Review and Re-conceptualization of Organizational Commitment. Academy of Management Review. 10 (3): 465–476.
  • Porter, L.W., Crampon, W. & Smith, F. (1976). Organizational Commitment and Managerial Turnover. Organizational Behavior and Human Performance. 15: 87–98.
  • Schwenk, C.R. (1986), Information, Cognitive Biases and Commitment to A Course of Action. Academy of Management Review. 11 (2): 298–310.
  • Sheldon, M.E. (1971). Investments and Involvements as Mechanisms Producing Commitment to the Organization. Administrative Science Quarterly. 16 (2): 143-150.
  • Steers, R.M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly. 22: 46–56.
  • Suliman, A. & Iles, P. (2000). Is Continuance Commitment Beneficial to Organizations? Commitment-Performance Relationship: A New Look. Journal of Managerial Psychology. 15 (5): 407–426.
  • Wasti, S.A. (2002). Affective and Continuance Commitment to the Organization: Test of An Integrated Model in the Turkish Context. International Journal of Intercultural Relations. 26: 525–550.
  • Wasti, S.A. (2003). Organizational Commitment, Turnover Intentions and The Influence of Cultural Values. Journal of Occupational and Organizational Psychology. 76: 303–321.
  • White, M., Parks, J.M. & Gallagher, D.G. (1995). Validity Evidence for the Organizational Commitment Questionnaire in the Japanese Corporate Culture. Educational and Psychological Measurement. 55: 278–290.
  • Yalçın, A. & İplik, F.N. (2005). Beş Yıldızlı Otellerde Çalışanların Demografik Özellikleri İle Örgütsel Bağlılıkları Arasındaki İlişkiyi Belirlemeye Yönelik Bir Araştırma: Adana İli Örneği. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 14 (1): 395–412.

Yıl 2007, Sayı: 18, 483 - 500, 01.08.2007

Azmi Yalçın Fatma Nur İplik

Öz

In order to achieve the organizational purposes in an efficient and effective way and to cope with the increasing competition conditions the companies, that grasp the importance of human resources, are willing to bind their current employees to the organization. The purpose of this research is to determine the correlation between demographic characteristics and the organizational commitment of Group A Travel Agencies’ employees. Towards this purpose, three dimensional organizational commitment scale was implemented to the employees of the Group A Travel Agencies in the city of Adana. In the field study that was conducted with the employees of Group A Travel Agencies through face to face interviews, it is concluded that the affective and normative loyalty of the agency employees in the sample group show no difference depending on their age, marital status, income level and total working periods in the agency and position. However, it is determined that the mentioned agency employees' affective commitment show significant difference depending on their gender and education level whereas their continuance commitment show significant difference depending on all variables except the gender

Anahtar Kelimeler

Organizational Behaviour Organizational Commitment Dimensions Agency

Kaynakça

  • Al-Fadlı, F. (1997). The Relationship Between Organizational Commitment, Leadership Subordinates Work’s Relationships and Demographic Variables. Public Administration. 37 (1): 75–120.
  • Angle, H. & Perry, J. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly. 26: 1–14.
  • Aven, F.F., Parker, B. & McEnvoy, G.M. (1993). Gender and Attitudinal Commitment to Organizations: A Meta Analysis. Journal of Applied Psychology. 72: 642–648.
  • Balay, R. (2000). Yönetici ve Öğretmenlerde Örgütsel Bağlılık. Ankara: Nobel Yayın Dağıtım.
  • Brown, B.B. (2003). Employees’ Organizational Commitment and Their Perception of Supervisors’ Relations-Oriented and Task-Oriented Leadership Behaviors (Unpublished Dissertation). Falls Church, Virginia.
  • Camp, S.D. (1992). Assessing the Effects of Organizational Commitment and Job Satisfaction on Turnover. An Event History Approach. The Prison Journal. 74: 279–305.
  • Coher, B.T. ve Diğerleri (1985). A Meta Analysis of the Relation of Job Characteristics to Job Satisfaction. Journal of Applied Psychology. 70 (2): 280–289.
  • Cohen, A. (1993). Age and Tenure in Relation to Organizational Commitment: A Meta-Analysis. Basic and Applied Social Psychology. 14 (2): 143–159.
  • DeCotiis, T. & Summers, T. (1987). A Path Analysis of a Model of the Antecedents and Consequences of Organizational Commitment. Human Relations. 40: 445–470.
  • Durna, U. & Eren, V. (2005). Üç Bağlılık Unsuru Ekseninde Örgütsel Bağlılık. Doğuş Üniversitesi Dergisi. 6 (2): 210–219.
  • Feinstein, A.H. (2002). A Study of Relationships Between Job Satisfaction and Organizational Commitment Among Restaurant Employees. 2–23.
  • Gilbert, J.A. & Ivancevich, J.M. (1999). A Re-Examination of Organizational Commitment. Journal of Social Behavior & Personality. 14 (3): 385–397.
  • Gül, H. & Oktay, E. (2005). Demografik Değişkenlerin, Duygusal, Devamlılık ve Normatif Bağlılıkla İlişkileri Üzerinde Bir Araştırma. İstanbul: İktisat, İşletme ve Finans Dergisi. 65.
  • Hair, J.F., Robert, P.B. & David, J.O. (2000). Marketing Research. International Edition.
  • Hrebiniak L.G. & Alutto J.A. (1972). Personal and Role-Related Factors in the Development of Organizational Commitment. Administrative Science Quarterly. 17 (4): 555–573.
  • Huselid, M.A. & Day, N.E. (1991). Organizational Commitment, Job Involvement and Turnover: A Substantive and Methodological Analysis. Journal of Applied Psychology. 76 (3): 380–391.
  • Irving, P.G., Coleman, D.F. & Cooper, C.L. (1997). Further Assessment of a Three-Component Model of Occupational Commitment: Generalizability and Differences Across Occupations. Journal of Applied Psychology. 82: 444–452.
  • Jaros, S.J. (1995). An Assessment of Meyer & Allen’s Three Component Model of Organizational Commitment and Turnover Intentions. Academy of Management Journal. 317–321.
  • Jermier, J. & Berkes, L. (1979). Leader Behavior in a Police Command Bureaucracy: A Closer Look at the Quasi-Military Model. Administrative Science Quarterly. 24: 1–23.
  • Koch, J. & Steers, R.M. (1978). Job Attachment, Satisfaction, and Turnover Among Public Sector Employees. Journal of Vocational Behavior. 12: 119–128.
  • Kurtuluş, K. (1998). Pazarlama Araştırmaları. İstanbul: Avcıol Basım Yayın.
  • Loui, K. (1995). Understanding Employee Commitment in the Public Organization: A Study of the Juvenile Detention Center. International Journal of Public Administration. 18 (8): 1269–1295.
  • Luthans, F., Baack, D. & Taylor, L. (1987). Organziational Commitment: Analysis of Antecedents. Human Relations. 40(4): 219–216.
  • Marsh, R.M. & Mannari, H. (1977). Organizational Commitment and Turnover: A Prediction Study. Administrative Science Quarterly. 22: 57–75.
  • Mathieu, I. & Zajac, D. (1990). A Review and Meta-Analysis of the Antecedents, Correlates, and Consequences of Organizational Commitment. Psychological Bulletin. 108: 171-194.
  • Meyer, J.P. & Allen, N.J. (1984). Testing the “Side Bet Theory” of Organizational Commitment: Some Methodological Considerations. Journal of Applied Psychology. 69: 372–378.
  • Meyer, J.P. & Allen, N.J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review. 1: 61–89.
  • Meyer, J.P. & Allen, N.J. (1997). Commitment In The Workplace. Thousand Oaks. CA: SAGE Publications.
  • Morrow, P. (1983). Concept Redundancy in Organizational Research: The Case of Work Commitment. Journal of Occupational Behavior. 34: 40–56.
  • Mowday, R.T., Steers, R.M. & Porter, L.W. (1979). The Measurement of Organizational Commitment. Journal of Vocational Behavior. 14: 224–247.
  • Mowday, R.T., Porter, L.W. & Steers, R.M. (1982). Employee- Organizational Linkages: The Psychology of Commitment, Absenteeism and Turnover. New York: Academic Press Inc.
  • Obeng, K. & Ugboro, I. (2003). Organizational Commitment Among Public Transit Employees: An Assessment Study. Journal of The Transportation Research Forum. 57 (2): 83–98.
  • Örücü, E., Asunakutlu, T. & Öncü, G. (2003). Çalışanların İş Değerleri ve Bir Uygulama, İnceleme – Araştırma, İktisat İşletme ve Finans. 3–17.
  • Özkaya, M.O., Kocakoç, İ. & Kara, E. (2006). Yöneticilerin Örgütsel Bağlılıkları ve Demografik Özellikleri Arasındaki İlişkileri İncelemeye Yönelik Bir Alan Çalışması. Celal Bayar Üniversitesi İ.İ.B.F. Yönetim ve Ekonomi Dergisi. 13 (2): 76–96.
  • Reichers, A.E. (1985). A Review and Re-conceptualization of Organizational Commitment. Academy of Management Review. 10 (3): 465–476.
  • Porter, L.W., Crampon, W. & Smith, F. (1976). Organizational Commitment and Managerial Turnover. Organizational Behavior and Human Performance. 15: 87–98.
  • Schwenk, C.R. (1986), Information, Cognitive Biases and Commitment to A Course of Action. Academy of Management Review. 11 (2): 298–310.
  • Sheldon, M.E. (1971). Investments and Involvements as Mechanisms Producing Commitment to the Organization. Administrative Science Quarterly. 16 (2): 143-150.
  • Steers, R.M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly. 22: 46–56.
  • Suliman, A. & Iles, P. (2000). Is Continuance Commitment Beneficial to Organizations? Commitment-Performance Relationship: A New Look. Journal of Managerial Psychology. 15 (5): 407–426.
  • Wasti, S.A. (2002). Affective and Continuance Commitment to the Organization: Test of An Integrated Model in the Turkish Context. International Journal of Intercultural Relations. 26: 525–550.
  • Wasti, S.A. (2003). Organizational Commitment, Turnover Intentions and The Influence of Cultural Values. Journal of Occupational and Organizational Psychology. 76: 303–321.
  • White, M., Parks, J.M. & Gallagher, D.G. (1995). Validity Evidence for the Organizational Commitment Questionnaire in the Japanese Corporate Culture. Educational and Psychological Measurement. 55: 278–290.
  • Yalçın, A. & İplik, F.N. (2005). Beş Yıldızlı Otellerde Çalışanların Demografik Özellikleri İle Örgütsel Bağlılıkları Arasındaki İlişkiyi Belirlemeye Yönelik Bir Araştırma: Adana İli Örneği. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 14 (1): 395–412.
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Azmi Yalçın Bu kişi benim

Fatma Nur İplik Bu kişi benim

Yayımlanma Tarihi 1 Ağustos 2007
Yayımlandığı Sayı Yıl 2007 Sayı: 18

Kaynak Göster

APA Yalçın, A., & İplik, F. N. (2007). A GRUBU SEYAHAT ACENTALARINDA ÇALIŞANLARIN ÖRGÜTSEL BAĞLILIKLARINI ETKİLEYEN FAKTÖRLERİN BELİRLENMESİNE YÖNELİK BİR ARAŞTIRMA: ADANA İLİ ÖRNEĞİ. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi(18), 483-500.


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