BROKEN WINDOWS EFFECT IN ORGANIZATIONS: A FOCUS ON COUNTERPRODUCTIVE WORK BEHAVIORS THAT LEAD TO EMPLOYEE BURNOUT AND EMPLOYEE TURNOVER AND SOLUTIONS

Yıl 2022, Cilt: 3 Sayı: 1, 28 - 45, 14.06.2022

Can Biçer

Öz

This study mainly focuses on the employee behaviors which are dealt with the counterproductive work behavior (CWB) that jeopardizes the legitimate interests of an organization by leading to two major negative outcomes in the end, such as higher levels of employee turnover and employee burnout. CWBs not only harm the individuals in organizations or customers but also lead to huge hidden costs for the organization such as affecting the organizational and individual performance in a negative way, hampering to reach organizational goals and the loss of organizational reputation. Hence, since CWBs cover harmful behaviors that violate the norms for appropriate behavior in organizations, if they are overlooked or the necessary precautions aren’t taken at the beginning, just like within the perspective of the broken windows theory, they become bigger and bigger problems that are hard to solve in organizations. To sum up, in this study, the CWBs that are the antecedents of employee burnout and employee turnover will be outlined and in the conclusion section, the solutions and the recommendations will be made in order to reduce the negative effects of CWBs in organizations.

Anahtar Kelimeler

Counterproductive Work Behavior, Employee Turnover, Employee Burnout

BROKEN WINDOWS EFFECT IN ORGANIZATIONS: A FOCUS ON COUNTERPRODUCTIVE WORK BEHAVIORS THAT LEAD TO EMPLOYEE BURNOUT AND EMPLOYEE TURNOVER AND SOLUTIONS

Öz

Bu çalışma üretkenlik karşıtı iş davranışına karşılık gelen ve nihayetinde bir örgütün meşru menfaatlerini tehlikeye atan iki önemli olumsuz çıktı olan yüksek düzeylerdeki işgören devri ve işgören tükenmişliğine yol açan işgören davranışlarına odaklanmaktadır. Üretkenlik karşıtı iş davranışları (ÜKİD) yalnızca örgütlerdeki bireylere veya müşterilere zararı dokunmaz, aynı zamanda örgütsel ve bireysel performansları olumsuz etkilemesinin yanı sıra örgütsel hedeflere ulaşmayı engelleme ve kurumsal itibar kaybolması gibi gizli yüklü miktarlarda zarara yol açar. Bu yüzden, ÜKİD örgütlerdeki uygun davranış normlarını çiğneyen zararlı davranışları kapsadığından, eğer dikkate alınmazlar ve ilk başlarda onlara karşı gerekli tedbirler alınmazsa, tıpkı kırık camlar teorisindeki gibi, üstesinden gelinmesi çok zor olan daha büyük sorunlar haline gelirler. Özetle, bu çalışmada işgören devri ve işgören tükenmişliğinin öncülleri olan ÜKİD irdelenecek ve sonuç bölümünde bu davranışların örgütlerdeki olumsuz etkilerinin azaltılmasıyla ilgili çözüm önerilerinde bulunulacaktır.

Anahtar Kelimeler

Counterproductive Work Behavior, Employee Turnover, Employee Burnout

Kaynakça

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