Pandemide Sağlık Çalışanlarının Empati Becerileri ve Kişilerarası Duyarlılık Düzeyleri ile Mesleki Yaşam Kaliteleri Arasındaki İlişki

Yıl 2026, Cilt: 7 Sayı: 1 , 40 - 58 , 27.04.2026

Ece Mutlu Satıl , Tuğba Uygun , Leyla Baysan Arabacı

https://doi.org/10.70479/thdd.1834991

https://izlik.org/JA37UU54NT

Öz

Amaç: Çalışma, pandemi döneminde sağlık çalışanlarının empati ve kişilerarası duyarlılıkları ile mesleki yaşam kaliteleri arasındaki ilişkiyi incelemeyi amaçlamıştır.
Yöntem: Bu çalışma, Kasım 2021-Nisan 2022 tarihleri arasında bir devlet hastanesinde görevli 162 sağlık çalışanı ile yürütülmüştür. Çalışma verileri, Tanıtıcı Bilgiler Formu, Toronto Empati Ölçeği, Kişilerarası Duyarlılık Ölçeği ve Mesleki Yaşam Kalitesi Ölçeği aracılığıyla toplanmıştır.
Bulgular: Sağlık çalışanlarının %79,0'ı hemşire, %17,8'i COVID-19 biriminde çalışan ve %64,8'i günde 24 saat çalışan personelden oluşmaktadır. Toronto Empati Ölçeği ve Kişilerarası Duyarlılık Ölçeği toplam ölçek ortalama puanları ile Mesleki Yaşam Kalitesi Ölçeği'nin alt boyutları (mesleki tatmin, tükenmişlik, eşduyum yorgunluğu) arasında istatistiksel olarak anlamlı bir ilişki tespit edilmiştir (p<0.05). Sağlık çalışanlarının yüksek empati becerilerine ve orta düzeyde kişilerarası duyarlılığa sahip oldukları, eşduyum yorgunluğu ve tükenmişlik düzeylerinin düşük olduğu ve mesleki tatmin düzeylerinin ise ortalamanın üzerinde olduğu belirlenmiştir. Empati ve kişilerarası duyarlılık birlikte merhamet doyumunun %12.9’unu, merhamet yorgunluğunun %7.8’ini; empati ise tükenmişliğin %4.9’unu tek başına yordamıştır.
Sonuç: Empati becerileri geliştikçe tükenmişlik düzeylerinin azaldığı, kişilerarası duyarlılık düzeyleri arttıkça eşduyum yorgunluğu düzeylerinin arttığı, empati becerileri ve kişilerarası duyarlılık düzeyleri arttıkça ise mesleki tatminin arttığı bulunmuştur.

Anahtar Kelimeler

Sağlık Profesyoneli , Empati , Kişilerarası Duyarlılık , Mesleki Yaşam Kalitesi , Pandemi.

Etik Beyan

İzmir Katip Çelebi Üniversitesi Girişimsel Olmayan Araştırmalar Etik Kurulu'ndan (21.09.2021 tarih ve 437 sayılı) etik onay alınmıştır.

Destekleyen Kurum

Yazarlar, çalışmanın yürütülmesi için herhangi bir finansal destek almadıklarını beyan etmişlerdir. Araştırmanın yürütücüsü, TÜBİTAK 2224-B Yurtiçi Bilimsel Faaliyetlere Katılımı Destekleme Programı kapsamında desteklenmiştir.

Teşekkür

Araştırma ekibi, çalışmaya katıldıkları için tüm sağlık çalışanlarına ve yurt içi bilimsel etkinliklere katılımı destekleyen TÜBİTAK'a teşekkürlerini sunar.

The Relationship Between Empathy and Interpersonal Sensitivity of Healthcare Professionals and Their Professional Quality of Life in Pandemic

https://izlik.org/JA37UU54NT

Öz

Aim: The study was aimed to examine relationship between empathy and interpersonal sensitivity of healthcare professionals and their professional quality of life in the Pandemic Period.
Method: This study was conducted 162 healthcare professionals at a state hospital between November 2021-April 2022. The study data were collected through Identifying Information Form, Toronto Empathy Questionnaire, Interpersonal Sensitivity Measure and Professional Quality of Life Scale.
Results: 79.0% were nurses, 17.8% worked in the COVID-19 unit, and 64.8% worked 24 hours a day. A statistically significant relationship was determined between Toronto Empathy Questionnaire and Interpersonal Sensitivity Measure total scale mean scores and the subscales of Professional Quality of Life Scale (compassion satisfaction, burnout, compassion fatigue) (p<0.05). It was determined that the healthcare professionals had high empathy skills and moderate level of interpersonal sensitivity, that their compassion fatigue and burnout levels were low, and that their compassion satisfaction levels were above average. Empathy and interpersonal sensitivity together explained 12.9% of the variance in Compassion Satisfaction and 7.8% of the variance in Compassion Fatigue, whereas empathy alone accounted for 4.9% of the variance in Burnout.
Conclusion: It was found that as their empathy skills developed, their burnout levels decreased, that as their interpersonal sensitivity levels increased, their compassion fatigue levels increased, and that as their empathy skills and interpersonal sensitivity levels increased, their compassion satisfaction increased.

Anahtar Kelimeler

Health professional , empathy , interpersonal sensitivity , professional quality of life , pandemic.

Etik Beyan

Ethical approval was obtained from the Izmir Katip Celebi University Non-Interventional Research Ethics Committee (dated 21.09.2021 and numbered 437)

Destekleyen Kurum

The authors declared that this study has received no financial support for the conduct of the study. The principal investigator was supported within the scope of TUBITAK 2224-B Programme for Supporting Participation in Domestic Scientific Activities.

Teşekkür

The research team would like to thank all healthcare professionals for their participation in the study and TUBİTAK for supporting participation in domestic scientific events.

Kaynakça

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