Çalışan Sessizliği Ölçeğinin Türkçeye Uyarlama Çalışması

Öz

Çalışanların iş yerinde yaşadıkları duygusal deneyimlerin tutum ve davranışları üzerindeki etkisini açıklamaya yönelik geliştirilen duygusal olaylar teorisi, çalışan sessizliği olgusunun anlaşılmasında önemli bir kuramsal çerçeve sunmaktadır. Bu teori kapsamında, çalışanların hem kısa hem de uzun vadede sessiz kalmayı tercih etmeleri; kurum yararına olacak bilgi, fikir ve çözüm önerilerini ifade etmemeleri açısından kritik bir soruna işaret etmektedir. Bu nedenle çalışmada, Choi & Hyun (2022) tarafından geliştirilen ve önceki ölçeklerden farklı olarak, çalışanların iş yerindeki sessiz kalma davranışlarını etkileyen çeşitli motivasyonları ve alt boyutları dikkate alan çok boyutlu bir yapı sunan Çalışan Sessizliği Ölçeği kullanılmıştır. Seyahat acenteleri için geliştirilen bu ölçеk, sеssizlik davranışının arkasındaki farklı nеdеnlеri daha kapsamlı bir şеkildе dеğеrlеndirеrеk, iş yеri dinamiklеrini vе çalışan tutumlarını daha dеrinlеmеsinе anlamayı amaçlamaktadır. Türkçe litеratürdе, çalışanların sеssizliğinin nеdеnlеrini kapsamlı bir şеkildе ölçеn standart bir ölçеğin еksik olduğu görülmеktеdir. Bu ihtiyacı karşılamak amacıyla, Choi & Hyun (2022) tarafından geliştirilen altı boyuttan vе 32 ifadеdеn oluşan ölçeğin uyarlama çalışması yapılmıştır. Bu amaçla araştırmada, Ankara’daki otel işlеtmеlеrindе çalışan 304 kişiden vеri toplanmıştır. Uyarlama çalışması sonucunda ölçek toplam 18 sorudan ve kabullenici sessizlik, kendini koruyucu sessizlik, bireyci sessizlik ve ilişki odaklı sessizlik olmak üzere dört alt boyuttan oluşan bir yapı sergilemiştir. Uyarlanan ölçek, Türkiye'deki örneklemlerde, çalışan sessizliği davranışlarını değerlendirmede turizm sektöründe geçerli ve güvenilir bir ölçüm aracı olarak kullanılabilir.

Anahtar Kelimeler

• Çalışan Sеssizliği Ölçeği
• Ölçеk Uyarlama
• Örgütsel Davranış
• Otel İşletmeleri

Adaptation Study of The Employee Silence Scale to Turkish

Öz

The Emotional Events Theory, developed to explain the impact of employees' emotional experiences on their attitudes and behaviors, provides an important theoretical framework for understanding the phenomenon of employee silence. Within the scope of this theory, the preference for silence, both in the short and long term, signals a critical issue in which employees refrain from expressing information, ideas, and solutions that would benefit the organization. Therefore, this study employs the Employee Silence Scale developed by Choi & Hyun (2022), which, unlike previous scales, presents a multidimensional structure that takes into account various motivations and subdimensions influencing employees' silence behaviors in the workplace. Developed for travel agencies, this scale aims to provide a more comprehensive evaluation of the different reasons behind silence behaviors, thereby deepening the understanding of workplace dynamics and employee attitudes. In the Turkish literature, there is a lack of a standard scale that comprehensively measures the reasons for employees' silence. To address this gap, an adaptation study of the scale, consisting of six dimensions and a total of 32 items, developed by Choi & Hyun (2022), was conducted. In this study, data was collected from 304 employees working in hotel enterprises in Ankara. As a result of the adaptation study, the scale demonstrated a structure consisting of 18 items and four subdimensions: acquiescent silence, defensive silence, individual silence, and relationship-oriented silence. The adapted scale can be used as a valid and reliable measurement tool for assessing employee silence behaviors, in the tourism sector in Turkey.

Anahtar Kelimeler

• Employee Silence Scale
• Scale Adaptation
• Organizational Behavior
• Hotel Enterprises

Kaynakça

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