Konaklama İşletmelerinde Mentorluk Uygulamalarına Yönelik Algı ve Beklentiler: İş Talepleri-Kaynaklar Modeli Bağlamında Nitel Bir Araştırma

Öz

Bu çalışma konaklama işletmesi çalışanlarının mentor kavramına yönelik algılarını, mentordan beklentilerini ve mentorluk uygulamalarının potansiyel katkılarına ilişkin görüşlerini ortaya koymayı amaçlamaktadır. Nitel araştırma yöntemlerinden yorumlayıcı fenomenoloji deseninin benimsendiği çalışmada İş Talepleri-Kaynaklar modeli kuramsal çerçeve olarak kullanılmıştır. Çalışma kapsamında kartopu örnekleme yöntemi ile Alanya’da faaliyet gösteren konaklama işletmelerinde görev yapan 18 çalışan ile görüşmeler gerçekleştirilmiş ve elde edilen veriler MAXQDA programı kullanılarak Braun ve Clarke’ın (2006) altı aşamalı tematik analizi ile çözümlenmiştir. Verilerin kodlanmasında kodlayıcılar arası tutarlılık sağlanmış ve Brennan ve Prediger’in (1981) Kappa katsayısı (0.71) üzerinden yapılan değerlendirme önemli düzeyde uyuma işaret etmiştir. Bulgular, çalışanların mentor kavramını genellikle deneyimli bir rehber, usta-çırak ilişkisi olarak algıladığını göstermektedir. Bir mentordan özellikle kariyer gelişimi, mesleki bilgi-beceriler, insan ilişkileri ve psiko-sosyal konularda destek beklenmektedir. Etkili bir mentorun sahip olması gereken temel özellikler arasında deneyim, mesleki uzmanlık ve güçlü iletişim becerileri ön plana çıkmıştır. Son olarak mentorluk uygulamalarının sadece çalışanlara değil mentor, işletme ve sektöre fayda sağlayan çok boyutlu bir süreç olarak algılandığı görülmüştür.

Anahtar Kelimeler

• Mentor
• Mentorluk Uygulamaları
• İş Talepleri-Kaynaklar Modeli
• Konaklama İşletmeleri

Etik Beyan

Bu çalışma için Alanya Alaaddin Keykubat Üniversitesi Sosyal ve Beşeri Bilimler Alanı Bilimsel Araştırma ve Yayın Etiği Kurulu’ndan 13.02.2024 tarih ve 170267 sayılı karar ile Etik Kurul Onayı alınmıştır.

Perceptions and Expectations Regarding Mentoring Practices in Hospitality Businesses: A Qualitative Study within the Framework of the Job Demands-Resources Model

Öz

This study explores hospitality employees’ perceptions of mentoring, their expectations from mentors, and views on the potential benefits of mentoring practices. Adopting an interpretative phenomenological design, the study utilizes the Job Demands-Resources (JD-R) model as its theoretical framework. Interviews were conducted with 18 employees in Alanya, Türkiye, selected through snowball sampling. Data were analysed using Braun and Clarke’s (2006) six-phase thematic analysis via MAXQDA software. Inter-coder consistency was ensured during the coding process, and the assessment based on Brennan and Prediger’s (1981) Kappa coefficient (0.71) indicated a substantial level of agreement. The findings reveal that participants perceive a mentor as an experienced guide, often within the context of a master-apprentice relationship. Employees expect mentors to provide support particularly in career development, professional knowledge and skills, interpersonal relationships, and psychosocial domains. Core characteristics of an effective mentor are identified as professional experience, technical expertise and strong communication skills. Finally, mentoring is viewed as a multidimensional process, offering benefits not only to mentees but also to mentors, organizations, and the hospitality sector at large.

Anahtar Kelimeler

• Mentor
• Mentoring Practices
• Job Demands-Resources Model
• Hospitality Businesses

Kaynakça

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