Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism

Hüseyin Burgazoğlu; Çiğdem Arıcıgil Çilan

doi:10.47934/tife.13.01.02

EN TR

Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism

Öz

Culture is a determining factor that shapes the behavior of individuals’ characteristics and social, private and work life. The number of individuals embracing diverse cultural characteristics is on the rise in today’s dynamic world. These individuals are called bicultural. The concept of biculturalism has not yet been sufficiently covered in the business literature. The study examines organizational citizenship behavior (OCB) and job satisfaction in the context of biculturalism. The relationships between these three variables were studied by analyzing the data collected via a questionnaire applied to employees of Turkish origin living in Germany. Data were obtained from 675 employees, and the questionnaire was created by adapting the scales from the literature. As a result of the analyses carried out using the structural equation modeling technique, it was seen that the level of biculturalism is effective on both the level of job satisfaction and the level of exhibiting organizational citizenship behaviors. It was also revealed that biculturalism affects OCB through job satisfaction. Obtained results also showed that job satisfaction level significantly affects employees’ level of organizational citizenship behaviors.

Anahtar Kelimeler

Organizational Citizenship Behavior, Job Satisfaction, Biculturalism

Örgütsel vatandaşlık davranışı ve iş tatmini arasındaki ilişkinin çift kültürlülük bağlamında incelenmesi

Öz

Kültür, bireylerin davranışlarını şekillendiren en belirleyici unsurlardan biridir. Günümüzün değişen dünyasında farklı kültürlerin özelliklerini bünyesinde barındıran bireyler ortaya çıkmıştır ve sayıları hızla artmaktadır. Bu bireyler çift kültürlü olarak adlandırılmaktadır. Çift kültürlülük kavramı işletme literatüründe henüz yeterince ele alınmamıştır. Çalışma, örgütsel vatandaşlık davranışı ve iş tatminini iki kültürlülük bağlamında incelemektedir. Almanya'da yaşayan Türk kökenli çalışanlara uygulanan anket yardımıyla toplanan veriler analiz edilerek bu üç değişken arasındaki ilişkiler incelenmiştir. Anket literatürdeki ölçekler uyarlanarak oluşturulmuştur ve veriler 675 çalışandan elde edilmiştir. Yapısal eşitlik modellemesi tekniği kullanılarak gerçekleştirilen analizler sonucunda, çift kültürlülük düzeyinin hem iş tatmini düzeyi hem de örgütsel vatandaşlık davranışları sergileme düzeyi üzerinde etkili olduğu görülmüştür. Ayrıca çift kültürlülüğün iş tatmini aracılığıyla örgütsel vatandaşlık davranışı üzerinde etkili olduğu görülmüştür. Son olarak iş tatmini düzeyinin örgütsel vatandaşlık davranışı sergileme düzeyini anlamlı bir şekilde etkilediği gösterilmiştir.

Anahtar Kelimeler

Örgütsel Vatandaşlık Davranışı, İş Tatmini, Çift Kültürlülük

Kaynakça

Aslan, Ş. (2008). Örgütsel vatandaşlık davranışı ile örgütsel bağlılık ve mesleğe bağlılık arasındaki ilişkilerin araştırılması. Yönetim ve Ekonomi, 15(2), 163–178.
Au, A. Y. W., Garey, J. G., Bermas, N., & Chan, M. M. (1998). The relationship between acculturation and job satisfaction among Chinese immigrants in the New York City restaurant business. Hospitality Management, 17(1), 11–21. https://doi.org/10.1016/S0278-4319(97)00040-6
Barksdale, K., & Werner, J. M. (2001). Managerial ratings of in-role behaviors, organizational citizenship behaviors, and overall performance: Testing different models of their relationship. Journal of Business Research, 51(2), 145–155. https://doi.org/10.1016/S0148-2963(99)00061-2
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee ‘citizenship.’ Academy of Management Journal, 26(4), 587–595. https://doi.org/10.5465/255908
Belias, D., & Koustelios, A. (2014). Organizational culture and job satisfaction: A review. International Review of Management and Marketing, 4(2), 132–149.
Benet-Martínez, V., Lee, F., & Leu, J. (2006). Biculturalism and cognitive complexity: Expertise in cultural representations. Journal of Cross-Cultural Psychology, 37(4), 386–407. https://doi.org/10.1177/0022022106288476
Benet-Martínez, V., Leu, J., Lee, F., & Morris, M. W. (2002). Negotiating biculturalism: Cultural frame switching in biculturals with oppositional versus compatible cultural identities. Journal of Cross-Cultural Psychology, 33(5), 492–516. https://doi.org/10.1177/0022022102033005005
Bukhari, Z. U. (2009). Key antecedents of organizational citizenship behavior (OCB) in the banking sector of Pakistan. International Journal of Business and Management, 3(12), 106–115.
Carlo, G., Eisenberg, N., Troyer, D., Switzer, G., & Speer, A. L. (1991). The altruistic personality: In what contexts is it apparent? Journal of Personality and Social Psychology, 61(3), 450–458. https://doi.org/10.1037/0022-3514.61.3.450
Çelik, M. (2011). A theoretical approach to the job satisfaction. Polish Journal of Management Studies, 4(2), 7–15.

Chahal, H., & Mehta, S. (2007). Antecedents and consequences of organisational citizenship behaviour (OCB): A conceptual framework in reference to health care sector. Journal of Services Research, 14(2), 155–185.
Chiu, C., & Hong, Y. Y. (2005). Cultural competence: Dynamic processes. In Handbook of Motivation and Competence (pp. 489–505). Guilford.
Cuellar, I., Arnold, B., & Maldonado, R. (1995). Acculturation rating scale for Mexican Americans-II: A revision of the original ARSMA scale. Hispanic Journal of Behavioral Sciences, 17(3), 275–304. https://doi.org/10.1177/07399863950173001
Deluga, R. J. (1995). The relation between trust in the supervisor and subordiante organizational citizenship behavior. Military Psychology, 7(1), 1–16. https://doi.org/10.1207/s15327876mp0701_1
Ellickson, M. C., & Logsdon, K. (2001). Determinants of job satisfaction of municipal government employees. State & Local Government Review, 33(3), 173–184. https://doi.org/10.1177/009102600203100307
Ersoy, N. C., Derous, E., Born, M. Ph., & van der Molen, H. T. (2015). Antecedents of organizational citizenship behavior among Turkish white-collar employees in the Netherlands and Turkey. International Journal of Intercultural Relations, 49(1), 68–79. https://doi.org/10.1016/j.ijintrel.2015.06.010
Eslami, J., & Gharakhani, D. (2012). Organizational commitment and job satisfaction. ARPN Journal of Science and Technology, 18(2), 85–91.
George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310–329. https://doi.org/10.1037/0033-2909.112.2.310
Gomez, M. R. (1990). Biculturalism and subjective mental health among Cuban Americans. Social Service Review, 64(3), 375–389.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Pearson.
Herrmann, S. D., & Varnum, M. E. W. (2018). Integrated social class identities improve academic performance, well-being, and workplace satisfaction. Journal of Cross-Cultural Psychology, 49(4), 635–663. https://doi.org/10.1177/0022022118761107
Hong, Y. Y., Morris, M. W., Chiu, C., & Benet-Martínez, V. (2000). Multicultural minds: A dynamic constructivist approach to culture and cognition. American Psychologist, 55(7), 709–720. https://doi.org/10.1037/0003-066X.55.7.709
Huang. (2009). Studies on Bicultural Identity Integration in Organizations. Duke University.
Judge, T. A., Bono, J. E., & Locke, E. A. (2000). Personality and job satisfaction: The mediating role of job characteristics. Journal of Applied Psychology, 85(2), 237–249. https://doi.org/10.1037/0021-9010.85.2.237
Konovsky, M. A., & Organ, D. W. (1996). Dispositional and contextual determinants of organizational citizenship behavior. Journal of Organizational Behavior, 17(3), 253–266. https://doi.org/10.1002/(SICI)1099-1379(199605)17:3%3C253::AID-JOB747%3E3.0.CO;2-Q
Korzilius, H., Bücker, J. J. L. E., & Beerlage, S. (2017). Multiculturalism and innovative work behavior: the mediating role of cultural intelligence. International Journal of Intercultural Relations, 56(1), 13–24. https://doi.org/10.1016/j.ijintrel.2016.11.001
Köse, S., Kartal, B., & Kayalı, N. (2003). Örgütsel vatandaşlık davranışı ve tutuma ilişkin faktörlerle ilişkisi üzerine bir araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 20, 1–19.
Krishna, V. (2009). Exploring the effect of national cultures on organizational commitment of bicultural employees. Human Resource Development International, 12(5), 551–560. https://doi.org/10.1080/13678860903274315
Lafromboise, T., Coleman, H. L. K., & Gerton, J. (1993). Psychological impact of biculturalism: evidence and theory. Psychological Bulletin, 114(3), 395–412.
Leong, F. T. L., & Chou, E. L. (1994). The role of ethnic identity and acculturation in the vocational behavior of Asian Americans: An integrative review. Journal of Vocational Behavior, 44(2), 155–172. https://doi.org/10.1006/jvbe.1994.1011
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309–336. https://doi.org/10.1016/0030-5073(69)90013-0
Lowery, C. M., Beadles, N. A., & Krilowicz, T. J. (2002). Note on the relationships among job satisfaction, organizational commitment, and organizational citizenship behavior. Psychological Reports, 91(2), 607–617. https://doi.org/10.2466/pr0.2002.91.2.607
Mace, K. A., Atkins, S., Fletcher, R., & Carr, S. CC. (2005). Immigrant job hunting, labour market experiences, and feelings about occupational satisfaction in New Zealand: An exploratory study. New Zealand Journal of Psychology, 34(2), 97–109.
MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991). Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons’ performance. Organizational Behavior and Human Decision Processes, 50(1), 123–150. https://doi.org/10.1016/0749-5978(91)90037-T
McCort, D. J., & Malhotra, N. K. (2008). Culture and consumer behavior: Toward an understanding of cross-cultural consumer behavior in international marketing. Journal of International Consumer Marketing, 6(2), 91–127. https://doi.org/10.1300/J046v06n02_07
Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475–480. https://doi.org/10.1037/0021-9010.79.4.475
Nguyen, A. M. T. D., & Benet-Martínez, V. (2007). Biculturalism unpacked: Components, measurement, individual differences, and outcomes. Social and Personality Psychology Compass, 1(1), 101–114.
Nguyen, A. M. T. D., & Benet-Martínez, V. (2013). Biculturalism and adjustment: A meta-analysis. Journal of Cross-Cultural Psychology, 44(1), 122–159. https://doi.org/10.1111/j.1751-9004.2007.00029.x
Organ, D. W. (1988). Organizational citizenship behavior: the good soldier syndrome. Lexington Books.
Organ, D. W. (1997). Organizational citizenship behavior: it’s construct clean-up time. Human Performance, 10(2), 85–97.
Organ, D. W., & Ryan, K. (1995). A meta‐analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775–802. https://doi.org/10.1111/j.1744-6570.1995.tb01781.x
Palich, L. E., Horn, P. W., & Griffeth, R. W. (1995). Managing in the international context: Testing cultural generality of sources of commitment to multinational enterprises. Journal of Management, 21(4), 671–690. https://doi.org/10.1016/0149-2063(95)90005-5
Piliavin, J. A., & Charng, H.-W. (1990). Altruism: A review of recent theory and research. Annual Review of Sociology, 16, 27–65. https://doi.org/10.1146/annurev.so.16.080190.000331
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Podsakoff, P. M., & MacKenzie, S. B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31(3), 351–363. https://doi.org/10.1177/002224379403100303
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Saad, C. S., Damian, R. I., Benet-Martínez, V., Moons, W. G., & Robins, R. W. (2013). Multiculturalism and creativity: Effects of cultural context, bicultural identity, and ideational fluency. Social Psychological and Personality Science, 4(3), 369–375. https://doi.org/10.1177/1948550612456560
Schneider, S. C., & De Meyer, A. (1991). Interpreting and responding to strategic issues: The impact of national culture. Strategic Management Journal, 12(4), 307–320. https://doi.org/10.1002/smj.4250120406
Schwartz, S. J., & Zamboanga, B. L. (2008). Testing Berry’s model of acculturation: A confirmatory latent class approach. Cultural Diversity and Ethnic Minority Psychology, 14(4), 275–285. https://psycnet.apa.org/doi/10.1037/a0012818
Thompson, E. R., & Phua, F. T. T. (2012). A brief index of affective job satisfaction. Group and Organization Management, 37(3), 275–307. https://doi.org/10.1177/1059601111434201
Weiss, D. J., Dawis, R. V., & England, G. W. (1967). Manual for the Minnesota satisfaction questionnaire. Minnesota Studies in Vocational Rehabilitation, 22, 120.
Yen, H. R., & Niehoff, B. P. (2004). Organizational citizenship behaviors and organizational effectiveness: Examining relationships in Taiwanese banks. Journal of Applied Social Psychology, 34(8), 1617–1637. https://doi.org/10.1111/j.1559-1816.2004.tb02790.x
Yıldırım, T. (2021). Misafirlikten ev sahipliğine, 60 yıllık göçün izleri. https://www.dw.com/tr/misafirlikten-ev-sahipliğine-60-yıllık-göçün-izleri/a-59650414

Ayrıntılar

Birincil Dil

İngilizce

Konular

Organizasyon ve Yönetim Teorisi

Bölüm

Araştırma Makalesi

Yazarlar

Hüseyin Burgazoğlu ^*
0000-0001-8504-1853
Türkiye

Çiğdem Arıcıgil Çilan
0000-0002-7862-7028
Türkiye

Erken Görünüm Tarihi

12 Haziran 2024

Yayımlanma Tarihi

30 Haziran 2024

Gönderilme Tarihi

4 Nisan 2024

Kabul Tarihi

2 Mayıs 2024

Yayımlandığı Sayı

Yıl 2024 Cilt: 13 Sayı: 1

DOI

https://doi.org/10.47934/tife.13.01.02

IZ

https://izlik.org/JA96AW62RB

APA

Burgazoğlu, H., & Arıcıgil Çilan, Ç. (2024). Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi, 13(1), 22-37. https://doi.org/10.47934/tife.13.01.02

AMA

1.Burgazoğlu H, Arıcıgil Çilan Ç. Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism. TİFE. 2024;13(1):22-37. doi:10.47934/tife.13.01.02

Chicago

Burgazoğlu, Hüseyin, ve Çiğdem Arıcıgil Çilan. 2024. “Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism”. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 13 (1): 22-37. https://doi.org/10.47934/tife.13.01.02.

EndNote

Burgazoğlu H, Arıcıgil Çilan Ç (01 Haziran 2024) Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 13 1 22–37.

IEEE

[1]H. Burgazoğlu ve Ç. Arıcıgil Çilan, “Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism”, TİFE, c. 13, sy 1, ss. 22–37, Haz. 2024, doi: 10.47934/tife.13.01.02.

ISNAD

Burgazoğlu, Hüseyin - Arıcıgil Çilan, Çiğdem. “Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism”. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 13/1 (01 Haziran 2024): 22-37. https://doi.org/10.47934/tife.13.01.02.

JAMA

1.Burgazoğlu H, Arıcıgil Çilan Ç. Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism. TİFE. 2024;13:22–37.

MLA

Burgazoğlu, Hüseyin, ve Çiğdem Arıcıgil Çilan. “Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism”. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi, c. 13, sy 1, Haziran 2024, ss. 22-37, doi:10.47934/tife.13.01.02.

Vancouver

1.Hüseyin Burgazoğlu, Çiğdem Arıcıgil Çilan. Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism. TİFE. 01 Haziran 2024;13(1):22-37. doi:10.47934/tife.13.01.02

download?token=eyJhdXRoX3JvbGVzIjpbXSwiZW5kcG9pbnQiOiJqb3VybmFsIiwib3JpZ2luYWxuYW1lIjoiU2NyZWVuc2hvdF8xLnBuZyIsInBhdGgiOiIwZjdlL2YyOWMvMTljYy82YTI3MDY2NGI1ZGNiMi4xMjk4ODA3Ny5wbmciLCJleHAiOjE3ODA5NDYwMzYsIm5vbmNlIjoiNDA1ZTcwNDMyMTZjMTYyM2FiZGFhOWMyYzM4NWZkMmYifQ.VW-UjKmiFUfssFssL0LhNPpGqiWYSJqKUfCkuS2ZAYo download?token=eyJhdXRoX3JvbGVzIjpbXSwiZW5kcG9pbnQiOiJqb3VybmFsIiwib3JpZ2luYWxuYW1lIjoiV2hhdHNBcHAgSW1hZ2UgMjAyNi0wNi0wNSBhdCAxNS41Mi4wNi5KUEciLCJwYXRoIjoiNjM0ZC8xYWE0L2RmZDIvNmEyNzIwMDQ5YzFhNjAuMTYxMDUzODkuSlBHIiwiZXhwIjoxNzgwOTUyNTk2LCJub25jZSI6IjFhZjAzNTJmYmVlNzhhMjMxZTE1YmMyMGM1YzU2N2U3In0.0CZYsWkCk46Bfu0GwGEe0VfC26dutvfhkhiA3P7QpwU

Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism

Öz

Anahtar Kelimeler

Örgütsel vatandaşlık davranışı ve iş tatmini arasındaki ilişkinin çift kültürlülük bağlamında incelenmesi

Öz

Anahtar Kelimeler

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Erken Görünüm Tarihi

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

DOI

IZ

Kaynak Göster