Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?

Ayşe İpek Koca Ballı; Ferda Üstün; Erdinç Ballı

EN TR

Are information systems successful in creating organizational and individual impact in restaurant management?

Öz

Technological developments have led to significant changes in the restaurant sector as in many other sectors. Today's restaurant managers are effectively utilizing restaurant information systems to streamline their operations more efficiently, deliver better service to customers, and implement successful marketing practices. Building on this context, this study aims to evaluate the success of information systems in restaurant businesses using DeLone and McLean’s information system success model as the basis for analysis. The model used information quality, system quality, usage, user satisfaction, individual impact, and organizational impact variables to measure the success of information systems in restaurants. To realize this, 404 employees working full-time in restaurants constitute the sample of the study. With respect to, there is no significant effect of system quality on user satisfaction, while the effect of information quality on user satisfaction is significant. Moreover, user satisfaction and system utilization emerge as critical factors that contribute to improving individual performance and ultimately affect organizational performance.

Anahtar Kelimeler

Information Systems, Restaurant Information Systems, DeLone&McLean IS Success Model

Proje Numarası

SBA-2020-12636

Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?

Öz

Teknolojik gelişmeler birçok sektörde olduğu gibi restoran sektöründe de önemli değişikliklere sebep olmuştur. Günümüz restoran yöneticileri, operasyonlarını daha verimli bir şekilde kontrol etmek, müşterilere daha iyi hizmet sağlamak ve başarılı pazarlama uygulamalarını takip edebilmek için restoran bilgi sistemlerini etkin bir şekilde kullanmaktadırlar. Bu çalışma, DeLone ve McLean’in bilgi sistemi başarı modelini analiz temeli olarak kullanarak, restoran işletmelerinde bilgi sistemlerinin başarısını değerlendirmeyi amaçlamaktadır. Araştırma modelinde, restoranlarda bilgi sistemlerinin başarısını ölçmek için bilgi kalitesi, sistem kalitesi, kullanım, kullanıcı memnuniyeti, bireysel etki ve kurumsal etki değişkenlerinden faydalanılmıştır. Araştırma kapsamında tam zamanlı hizmet veren 404 restoran çalışanından elde edilen veriler iki model oluşturularak incelenmiştir. Buna göre bilgi kalitesinin sistem kullanımına etkisi her iki modelde de desteklenmemiş olup, sistem kalitesinin sistem kullanımı üzerine anlamlı bulunmuştur. Yine sistem kalitesinin kullanıcı memnuniyetine herhangi bir anlamlı etkisi bulunmazken; bilgi kalitesinin kullanıcı memnuniyeti üzerine etkisi anlamlıdır. Dahası, kullanıcı memnuniyeti ve sistem kullanımı, bireysel performansın iyileştirilmesine katkıda bulunan ve nihayetinde kurumsal performansı etkileyen kritik faktörler olarak ortaya çıkmaktadır.

Anahtar Kelimeler

Bilgi Sistemleri, Restoran Bilgi Sistemleri, DeLone ve McLean Bilgi Sistemleri Başarı Modeli, Kısmi En Küçük Kareler

Destekleyen Kurum

Çukurova Üniversitesi, Bilimsel Araştırma Projeleri Destek Birimi

Proje Numarası

SBA-2020-12636

Etik Beyan

Araştırma etik ilkelere uygun şekilde gerçekleştirilmiştir.

Teşekkür

Çukurova Üniversitesi, Bilimsel Araştırma Projeleri Destek Birimi

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Ayrıntılar

Birincil Dil

Türkçe

Konular

İş Bilgi Sistemleri

Bölüm

Araştırma Makalesi

Yazarlar

Ayşe İpek Koca Ballı
0000-0001-7808-5807
Türkiye

Ferda Üstün ^*
0000-0002-7397-8048
Türkiye

Erdinç Ballı
0000-0001-5111-1868
Türkiye

Yayımlanma Tarihi

30 Aralık 2025

Gönderilme Tarihi

27 Şubat 2025

Kabul Tarihi

13 Temmuz 2025

Yayımlandığı Sayı

Yıl 2025 Cilt: 14 Sayı: 2

IZ

https://izlik.org/JA46SW78ZA

APA

Koca Ballı, A. İ., Üstün, F., & Ballı, E. (2025). Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı? Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi, 14(2), 86-99. https://izlik.org/JA46SW78ZA

AMA

1.Koca Ballı Aİ, Üstün F, Ballı E. Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı? TİFE. 2025;14(2):86-99. https://izlik.org/JA46SW78ZA

Chicago

Koca Ballı, Ayşe İpek, Ferda Üstün, ve Erdinç Ballı. 2025. “Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?”. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 14 (2): 86-99. https://izlik.org/JA46SW78ZA.

EndNote

Koca Ballı Aİ, Üstün F, Ballı E (01 Aralık 2025) Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı? Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 14 2 86–99.

IEEE

[1]A. İ. Koca Ballı, F. Üstün, ve E. Ballı, “Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?”, TİFE, c. 14, sy 2, ss. 86–99, Ara. 2025, [çevrimiçi]. Erişim adresi: https://izlik.org/JA46SW78ZA

ISNAD

Koca Ballı, Ayşe İpek - Üstün, Ferda - Ballı, Erdinç. “Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?”. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 14/2 (01 Aralık 2025): 86-99. https://izlik.org/JA46SW78ZA.

JAMA

1.Koca Ballı Aİ, Üstün F, Ballı E. Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı? TİFE. 2025;14:86–99.

MLA

Koca Ballı, Ayşe İpek, vd. “Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?”. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi, c. 14, sy 2, Aralık 2025, ss. 86-99, https://izlik.org/JA46SW78ZA.

Vancouver

1.Ayşe İpek Koca Ballı, Ferda Üstün, Erdinç Ballı. Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı? TİFE [Internet]. 01 Aralık 2025;14(2):86-99. Erişim adresi: https://izlik.org/JA46SW78ZA

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Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?

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