Are information systems successful in creating organizational and individual impact in restaurant management?

Abstract

Technological developments have led to significant changes in the restaurant sector as in many other sectors. Today's restaurant managers are effectively utilizing restaurant information systems to streamline their operations more efficiently, deliver better service to customers, and implement successful marketing practices. Building on this context, this study aims to evaluate the success of information systems in restaurant businesses using DeLone and McLean’s information system success model as the basis for analysis. The model used information quality, system quality, usage, user satisfaction, individual impact, and organizational impact variables to measure the success of information systems in restaurants. To realize this, 404 employees working full-time in restaurants constitute the sample of the study. With respect to, there is no significant effect of system quality on user satisfaction, while the effect of information quality on user satisfaction is significant. Moreover, user satisfaction and system utilization emerge as critical factors that contribute to improving individual performance and ultimately affect organizational performance.

Keywords

• Information Systems
• Restaurant Information Systems
• DeLone&McLean IS Success Model

Restoran yönetiminde kullanılan bilgi sistemleri örgütsel ve bireysel etki yaratmada başarılı mı?

Öz

Teknolojik gelişmeler birçok sektörde olduğu gibi restoran sektöründe de önemli değişikliklere sebep olmuştur. Günümüz restoran yöneticileri, operasyonlarını daha verimli bir şekilde kontrol etmek, müşterilere daha iyi hizmet sağlamak ve başarılı pazarlama uygulamalarını takip edebilmek için restoran bilgi sistemlerini etkin bir şekilde kullanmaktadırlar. Bu çalışma, DeLone ve McLean’in bilgi sistemi başarı modelini analiz temeli olarak kullanarak, restoran işletmelerinde bilgi sistemlerinin başarısını değerlendirmeyi amaçlamaktadır. Araştırma modelinde, restoranlarda bilgi sistemlerinin başarısını ölçmek için bilgi kalitesi, sistem kalitesi, kullanım, kullanıcı memnuniyeti, bireysel etki ve kurumsal etki değişkenlerinden faydalanılmıştır. Araştırma kapsamında tam zamanlı hizmet veren 404 restoran çalışanından elde edilen veriler iki model oluşturularak incelenmiştir. Buna göre bilgi kalitesinin sistem kullanımına etkisi her iki modelde de desteklenmemiş olup, sistem kalitesinin sistem kullanımı üzerine anlamlı bulunmuştur. Yine sistem kalitesinin kullanıcı memnuniyetine herhangi bir anlamlı etkisi bulunmazken; bilgi kalitesinin kullanıcı memnuniyeti üzerine etkisi anlamlıdır. Dahası, kullanıcı memnuniyeti ve sistem kullanımı, bireysel performansın iyileştirilmesine katkıda bulunan ve nihayetinde kurumsal performansı etkileyen kritik faktörler olarak ortaya çıkmaktadır.

Anahtar Kelimeler

• Bilgi Sistemleri
• Restoran Bilgi Sistemleri
• DeLone ve McLean Bilgi Sistemleri Başarı Modeli
• Kısmi En Küçük Kareler

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