Yıl 2020, Cilt 9 , Sayı 2, Sayfalar 165 - 184 2020-12-31

THE RELATIONSHIPS BETWEEN PERSONALITY TRAITS, SERVICE ORIENTATIONS AND SOCIAL LOAFING BEHAVIORS: A RESEARCH ON THE ACCOMODATION ESTABLISHMENTS IN THRACE REGION
KİŞİLİK ÖZELLİKLERİ, HİZMET VERME YATKINLIKLARI VE SOSYAL KAYTARMA DAVRANIŞLARI ARASINDAKİ İLİŞKİLER: TRAKYA BÖLGESİ KONAKLAMA İŞLETMELERİ ÜZERİNDE BİR ARAŞTIRMA

Çiğdem ÖZKAN [1] , Gülsevim YUMUK GÜNAY [2] , Tülay DEMİRALAY [3]


Accommodation establishments in which labor-intensive production occurs need high-performing employees to increase both their competitiveness and profitability. The employee’s ability to show expected performance may vary according to their personality traits, professional orientations and behaviors in the group environment. The behaviors of the employees in the accommodation establishments where face-to-face communication with the guest is dominant may change depending on personality traits that are influenced from both environmental and genetic factors. The study examined the relationships between the personality traits, service orientations and social loafing behaviors of the employees in the accommodation establishment. Therefore, the data obtained from 292 participants working in 62 accommodation establishments in Thrace Region were analyzed. As a result of the correlation analysis, no relationship was found between service orientation and social loafing but there were relationships between service orientation and personality traits (excluding extroversion), and some personality traits (neuroticism and openness) and social loafing. The result of the path analysis has showed that service orientation affects openness personality trait positively, but neuroticism personality trait negatively. Also, it is understood that social loafing, the dependent variable, is positively affected by both openness and neuroticism personality traits in terms of causality.
İşgücüne dayalı üretimin gerçekleştiği konaklama işletmelerinin hem rekabet güçlerini hem de karlılıklarını arttırabilmek için yüksek performans gösteren çalışanlara ihtiyacı vardır. Çalışanların kendilerinden beklenilen performansı gösterebilmeleri kişilik özellikleri, işe yönelik yatkınlıkları ve grup ortamında gösterecekleri davranışlara göre değişebilmektedir. Özellikle de misafir ile yüzyüze iletişimin ağırlıkta olduğu konaklama işletmeleri çalışanlarının sergiledikleri davranışlar, hem çevresel hem de genetik faktörlerden etkilenerek oluşan kişilik özelliklerine göre farklılaşabilmektedir. Çalışmada konaklama işletmesi çalışanlarının kişilik özellikleri hizmet verme yatkınlıkları ve sosyal kaytarma davranışları arasındaki ilişkiler incelenmiştir. Bu amaçla Trakya Bölgesi’nde yer alan 62 konaklama işletmesinde çalışan 292 katılımcıdan elde edilen veriler analiz edilmiştir. Korelasyon analizi sonucunda hizmet verme yatkınlığı ile sosyal kaytarma arasında ilişkiye rastlanmamış ancak hizmet verme yatkınlığı ile kişilik özellikleri (dışa dönüklük hariç) ve bazı kişilik özellikleri (nevrotiklik ve gelişime açıklık) ile de sosyal kaytarma arasında ilişkiler söz konusudur. Path analizi sonucunda hizmet verme yatkınlığının gelişime açıklık kişilik özelliğini olumlu yönde, nevrotik kişilik özelliğini ise negatif yönde etkilediği görülmüştür. Ayrıca sosyal kaytarma bağımlı değişkeninin nedensellik ilişkisi açısından hem gelişime açıklık hem de nevrotik kişilik özelliğinden pozitif yönde etkilendiği anlaşılmaktadır.
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Birincil Dil tr
Konular Sosyal
Bölüm Araştırma Makaleleri
Yazarlar

Orcid: 0000-0001-8990-8645
Yazar: Çiğdem ÖZKAN
Kurum: TRAKYA ÜNİVERSİTESİ
Ülke: Turkey


Orcid: 0000-0001-6184-0714
Yazar: Gülsevim YUMUK GÜNAY (Sorumlu Yazar)
Kurum: TRAKYA ÜNİVERSİTESİ
Ülke: Turkey


Orcid: 0000-0001-8284-6699
Yazar: Tülay DEMİRALAY
Kurum: TRAKYA ÜNİVERSİTESİ
Ülke: Turkey


Tarihler

Başvuru Tarihi : 24 Eylül 2020
Kabul Tarihi : 4 Kasım 2020
Yayımlanma Tarihi : 31 Aralık 2020

APA Özkan, Ç , Yumuk Günay, G , Demiralay, T . (2020). KİŞİLİK ÖZELLİKLERİ, HİZMET VERME YATKINLIKLARI VE SOSYAL KAYTARMA DAVRANIŞLARI ARASINDAKİ İLİŞKİLER: TRAKYA BÖLGESİ KONAKLAMA İŞLETMELERİ ÜZERİNDE BİR ARAŞTIRMA . Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi , 9 (2) , 165-184 . Retrieved from https://dergipark.org.tr/tr/pub/trakyaiibf/issue/58472/798663