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BASIC ELEMENTS OF QUALITY IN CARE SERVICES FOR OLDER ADULTS: HIGH STANDARDS FOR THE WELFARE OF OLDER ADULTS

Yıl 2024, Cilt: 12 Sayı: 24, 86 - 97

Öz

Today, the issue of substance addiction is considered among the most important social problems of all developed and developing countries. Efforts to prevent this problem, which have complex and versatile extensions, remain inadequate and
the treatment and rehabilitation of drug addicted individuals is quite difficult and overcosting. Nevertheless, uniform and definite treatment-rehabilitation practices are not mentioned for drug addicted individuals. In some developed countries it appears that different treatment and rehabilitation options exist in the treatment of drug addicts, different protection policies are established and their original applications are put into effect. The Netherlands stands out as one of the countries that carry out the implementation in this direction.In this study, by giving information about Tactus Treatment and Rehabilitation Center’s works (Verslavingszorg Klinische Service), which provides services in an institutional structure in drug addiction treatment and rehabilitation applications in the Netherlands, It is suggested that the applications of Tactus Treatment and
Rehabilitation Center can be taken as an example in substance addiction treatment and rehabilitation applications in our country.

Kaynakça

  • Abbott K. M., Heid A. R., Kleban, M., Rovine, M. J., Van Haitsma, K. (2018). The change in nursing home residents’ preferences over time. J Am Med Dir Assoc, 19: 1092–1098.
  • Altındağ, Ö. (2020). Vaka yönetimi ve sosyal hizmette kullanımı. Toplum ve Sosyal Hizmet, 31(2), 618-646.
  • Altman, R. F., & Helms, M. M. (1995). Quantifying service quality: Case study of a rental car agency. Production and Inventory Management Journal, 36(2), 45.
  • ANCIEN. (2012). Assessing Needs of Care in European Nations. European Commission European Research Area, Erişim: 5 Nisan 2024 tarihinde, http://www.ANCIEN-longtermcare.eu/ adresinden alındı
  • Andrew, N., & Meeks, S. (2018). Fulfilled preferences, perceived control, life satisfaction, and loneliness in elderly long-term care residents. Aging & mental health, 22(2), 183-189.
  • Chou, S. C., Boldy, D. P., & Lee, A. H. (2001). Measuring resident satisfaction in residential aged care. The Gerontologist, 41(5), 623-631.
  • Cleland, J., Hutchinson, C., Khadka, J., Milte, R., & Ratcliffe, J. (2021). What defines quality of care for older people in aged care? A comprehensive literature review. Geriatrics & Gerontology International, 21(9), 765–778. doi:10.1111/ggi.14231.
  • Cooney, A., Dowling, M., Gannon, M. E., Dempsey, L., & Murphy, K. (2014). Exploration of the meaning of connectedness for older people in long‐term care in context of their quality of life: A review and commentary. International journal of older people nursing, 9(3), 192-199.
  • Cooney, A., Murphy, K., & O’Shea, E. (2009). Resident perspectives of the determinants of quality of life in residential care in Ireland. Journal of advanced nursing, 65(5), 1029-1038.
  • COTA Australia (2018). Project Report: Measuring Quality and Consumer Choice in Aged Care. ACT: Barton.
  • Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
  • Dill, A.E. (2001). Managing to Care: Case Management and Service System Reform. New York: Walter de Gruyter. Donabedian A. (1988). The quality of care. How can it be assessed? JAMA, 260: 1743–1748.
  • Drageset, J., Haugan, G., & Tranvåg, O. (2017). Crucial aspects promoting meaning and purpose in life: perceptions of nursing home residents. BMC geriatrics, 17, 1-9.
  • Edvardsson, B. (1998). Service quality improvement. Managing service quality: an International Journal, 8(2), 142-149.
  • Ersözlü, M. (2023). Yapay Zekâ ve Teknolojinin Yaşlı Bakımında Rolü: Robot & Frank Filmi Bağlamında Bir İnceleme. İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 12(2), 352-368.
  • Foong, H. Y., Siette, J., & Jorgensen, M. (2022). Quality indicators for home‐and community‐based aged care: A critical literature review to inform policy directions. Australasian Journal on Ageing, 41(3), 383-395.
  • Hall, S., Dodd, R. H., & Higginson, I. J. (2014). Maintaining dignity for residents of care homes: a qualitative study of the views of care home staff, community nurses, residents and their families. Geriatric Nursing, 35(1), 55-60.
  • Hasson, H., & Arnetz, J. E. (2011). Care recipients’ and family members’ perceptions of quality of older people care: a comparison of home‐based care and nursing homes. Journal of Clinical Nursing, 20(9‐10), 1423-1435.
  • Hoffmann, F. ve Leichsenring, K. (2011). “Quality Management by Result-oriented Indicators – Towards Benchmarking in Residential Care for Older People‟ is co-financed by the European Commission in the framework. PROGRESS Avustralya: EU Programme for Employment and Social Solidarity. Erişim: 10 Mart 2024 tarihinde, file:///C:/Users/userr/AppData/Local/Packages/Microsoft.MicrosoftEdge_8wekyb3d8bbwe/TempState/Downloads/PB_0611_FHKL%20(1).pdf adresinden alındı.
  • Jeon, Y. H., & Forsyth, R. (2016). Final Report: A Rapid Review for the development of Consumer Experience Report (CER). Sydney: Sydney Nursing School, The University of Sydney.
  • Kandampully, J. (1998). Service quality to service loyalty: A relationship which goes beyond customer services. Total quality management, 9(6), 431-443.
  • Kaya, S. (2013). Sağlık Hizmetlerinde Kalitenin Ölçülmesi. S. Kaya (Ed.) Sağlık Kurumlarında Kalite Yönetimi içinde 60-89. T.C. Anadolu Üniversitesi Yayını No: 2864, Eskişehir.
  • Kelley, S. W., & Turley, L. W. (2001). Consumer perceptions of service quality attributes at sporting events. Journal of business research, 54(2), 161-166.
  • Kelly, F., Reidy, M., Denieffe, S., & Madden, C. (2019). Older adults' views on their person-centred care needs in a long-term care setting in Ireland. British Journal of Nursing, 28(9), 552-557.
  • Kuzu, A. (2010). Yaşlı Bakım Kurumlarında Hizmet Kalitesi Kavramı ve Kavramsal Hizmet Kalitesi Modeli: Servqual Uygulaması (Doctoral dissertation, Sakarya Üniversitesi, Sakarya).
  • Legido-Quıgley, H. (2008). Assuring The Quality of Health Care in European Uniun. United Kingdom: MPG Books. Lothian, K., & Philp, I. (2001). Care of older people: Maintaining the dignity and autonomy of older people in the healthcare setting. Bmj, 322(7287), 668-670.
  • McCallum, J., Rees, K., & Maccora, J. (2018). Accentuating the positive: Consumer experiences of aged care at home.
  • Metin, B. (2023). Demografik Yaşlanma ve Teknoloji İlişkisi: Gümüş Ekonomide Yenilik Odaklı Geronteknoloji Uygulamalarının Yaşlı Refahı Açısından Değerlendirilmesi. Third Sector Social Economic Review, 58(3), 2231-2248.
  • Milte, R., Shulver, W., Killington, M., Bradley, C., Ratcliffe, J., & Crotty, M. (2016). Quality in residential care from the perspective of people living with dementia: The importance of personhood. Archives of Gerontology and Geriatrics, 63, 9-17.
  • Mot, E. & Wılleme, P. (2012) Assesing Needs of Care Ġin European Nation,. European of Economic Policy Research Institues. Sayfa 12-19. Erişim: 20 Nisan 2024 tarihinde, http://www.ANCIENlongtermcare.eu/sites/default/files/ENEPRI%20PB14%20_ANCIEN_%20Asses sing%20Needs%20of%20Care.pdf adresinden alındı
  • Nies ve diğerleri, (2010). Healty Systems and LTC for Older People in Europe Modelling the Interfaces and Links (INTERLINKS). Vienna: Funded By The European Commission Under The Seventy Framework Programe Grant Agreement No: 223037.
  • OECD. (2013). A good Life in Old Age? Monitoring and Improving Quality in Long Term Care. European Commission, OECD. Sayfa 105. Erişim: 15 Ocak 2024 tarihinde, http://dx.doi.org/10.1787/9789264194564-en adresinden alındı.
  • Özçelik, H., Fadıloğlu, Ç., Karabulut, B., Uyar, M., Elbi, H., Eyigör, S., & Kuzeyli Yıldırım, Y. (2014). Kanser hastasının palyatif bakımında vaka yönetimine dayalı multidispliner bakım protokolü. Ağrı Dergisi, 26(2), 47-56.
  • Özgöbek, H. R. (2019). Uzun süreli bakım hizmetleri sunumunda kalite algısı: Alzheimer hastalığı özelinde nitel bir çalışma. (Doctoral dissertation, Hacettepe Üniversitesi, Ankara).
  • Öztürk, A., & Lund, J. (2018). Quality of Elderly Care Services: A Comparative Study of Turkey and Norway. International Journal of Gerontology, 12(2), 136-141.
  • Roberts, T. J. (2018). Nursing home resident relationship types: What supports close relationships with peers & staff?. Journal of Clinical Nursing, 27(23-24), 4361-4372.
  • Roberts, T. J., Gilmore-Bykovskyi, A., Lor, M., Liebzeit, D., Crnich, C. J., & Saliba, D. (2018). Important care and activity preferences in a nationally representative sample of nursing home residents. Journal of the American Medical Directors Association, 19(1), 25-32.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
  • Tavmergen, İ. P. (2002). Turizm Sektöründe Kalite Tanımı ve İşletme Verimliliğine Etkileri. Standart Dergisi, Yıl, 41. Teas, R. K. (1994). Expectations as a comparison standard in measuring service quality: an assessment of a reassessment. Journal of marketing, 58(1), 132-139.
  • Üçok, A. (2023). Türkiye ve Norveç'te Yaşlı Bakım Hizmetlerinin Karşılaştırılması. Academıc Socıal Resources Journal, 8(55), 4303-4308.
  • Weil, M. & Karls, J.M. (1985). Case Management in Human Service Practice. San Fransisco: Jossey-Bass.
  • Wells, Y., Hillel, S., Hunter, N., Clune, S., Johnstone, E., & Quintanilla, B. (2018). Literature review on choice and quality in home-based and community-based aged care. Report for the Australian Aged Care Quality Agency.
  • Woolhead, G., Calnan, M., Dieppe, P., & Tadd, W. (2004). Dignity in older age: what do older people in the United Kingdom think?. Age and ageing, 33(2), 165-170.
  • Yumuşak, N. U. (2006). Hizmet kalitesinin ölçümü ve hizmet kalitesini etkileyen faktörler: Uşak ticaret ve sanayi odası uygulaması (Doctoral dissertation, DEÜ Sosyal Bilimleri Enstitüsü).

YAŞLILARA YÖNELİK BAKIM HİZMETLERİNDE KALİTENİN TEMEL UNSURLARI: YAŞLILARIN REFAHI İÇİN YÜKSEK STANDARTLAR

Yıl 2024, Cilt: 12 Sayı: 24, 86 - 97

Öz

Günümüzde, dünya genelinde nüfusun yaşlanmasıyla birlikte, yaşlı yetişkinlerin bakımı giderek daha önemli hale gelmektedir. Yaşlı insanların yaşam kalitesini artırmak ve refahlarını sağlamak için yüksek standartlarda bakım hizmetleri gerekmektedir. Kaliteli bakım hizmetleri, yaşlıların bağımsızlıklarını sürdürmelerine, saygınlıklarını korumalarına ve kendilerini değerli hissetmelerine yardımcı olabilmelidir. Bu bakımdan, yaşlı bakımında kalitenin önemi sadece yaşlıların fiziksel ihtiyaçlarının karşılanmasıyla sınırlı değildir; aynı zamanda duygusal, sosyal ve manevi refahlarını da içerir. Bu bağlamda, yaşlı bakımında kalite kavramı, hizmetlerin etkili, güvenli ve bireyselleştirilmiş bir şekilde sunulması ile ilgilidir ve yaşlı bakımında kalite kavramı, hizmetlerin etkinliği, güvenilirliği, erişilebilirliği ve kişiselleştirilmesi gibi çeşitli unsurları içermektedir.

Kaynakça

  • Abbott K. M., Heid A. R., Kleban, M., Rovine, M. J., Van Haitsma, K. (2018). The change in nursing home residents’ preferences over time. J Am Med Dir Assoc, 19: 1092–1098.
  • Altındağ, Ö. (2020). Vaka yönetimi ve sosyal hizmette kullanımı. Toplum ve Sosyal Hizmet, 31(2), 618-646.
  • Altman, R. F., & Helms, M. M. (1995). Quantifying service quality: Case study of a rental car agency. Production and Inventory Management Journal, 36(2), 45.
  • ANCIEN. (2012). Assessing Needs of Care in European Nations. European Commission European Research Area, Erişim: 5 Nisan 2024 tarihinde, http://www.ANCIEN-longtermcare.eu/ adresinden alındı
  • Andrew, N., & Meeks, S. (2018). Fulfilled preferences, perceived control, life satisfaction, and loneliness in elderly long-term care residents. Aging & mental health, 22(2), 183-189.
  • Chou, S. C., Boldy, D. P., & Lee, A. H. (2001). Measuring resident satisfaction in residential aged care. The Gerontologist, 41(5), 623-631.
  • Cleland, J., Hutchinson, C., Khadka, J., Milte, R., & Ratcliffe, J. (2021). What defines quality of care for older people in aged care? A comprehensive literature review. Geriatrics & Gerontology International, 21(9), 765–778. doi:10.1111/ggi.14231.
  • Cooney, A., Dowling, M., Gannon, M. E., Dempsey, L., & Murphy, K. (2014). Exploration of the meaning of connectedness for older people in long‐term care in context of their quality of life: A review and commentary. International journal of older people nursing, 9(3), 192-199.
  • Cooney, A., Murphy, K., & O’Shea, E. (2009). Resident perspectives of the determinants of quality of life in residential care in Ireland. Journal of advanced nursing, 65(5), 1029-1038.
  • COTA Australia (2018). Project Report: Measuring Quality and Consumer Choice in Aged Care. ACT: Barton.
  • Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
  • Dill, A.E. (2001). Managing to Care: Case Management and Service System Reform. New York: Walter de Gruyter. Donabedian A. (1988). The quality of care. How can it be assessed? JAMA, 260: 1743–1748.
  • Drageset, J., Haugan, G., & Tranvåg, O. (2017). Crucial aspects promoting meaning and purpose in life: perceptions of nursing home residents. BMC geriatrics, 17, 1-9.
  • Edvardsson, B. (1998). Service quality improvement. Managing service quality: an International Journal, 8(2), 142-149.
  • Ersözlü, M. (2023). Yapay Zekâ ve Teknolojinin Yaşlı Bakımında Rolü: Robot & Frank Filmi Bağlamında Bir İnceleme. İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 12(2), 352-368.
  • Foong, H. Y., Siette, J., & Jorgensen, M. (2022). Quality indicators for home‐and community‐based aged care: A critical literature review to inform policy directions. Australasian Journal on Ageing, 41(3), 383-395.
  • Hall, S., Dodd, R. H., & Higginson, I. J. (2014). Maintaining dignity for residents of care homes: a qualitative study of the views of care home staff, community nurses, residents and their families. Geriatric Nursing, 35(1), 55-60.
  • Hasson, H., & Arnetz, J. E. (2011). Care recipients’ and family members’ perceptions of quality of older people care: a comparison of home‐based care and nursing homes. Journal of Clinical Nursing, 20(9‐10), 1423-1435.
  • Hoffmann, F. ve Leichsenring, K. (2011). “Quality Management by Result-oriented Indicators – Towards Benchmarking in Residential Care for Older People‟ is co-financed by the European Commission in the framework. PROGRESS Avustralya: EU Programme for Employment and Social Solidarity. Erişim: 10 Mart 2024 tarihinde, file:///C:/Users/userr/AppData/Local/Packages/Microsoft.MicrosoftEdge_8wekyb3d8bbwe/TempState/Downloads/PB_0611_FHKL%20(1).pdf adresinden alındı.
  • Jeon, Y. H., & Forsyth, R. (2016). Final Report: A Rapid Review for the development of Consumer Experience Report (CER). Sydney: Sydney Nursing School, The University of Sydney.
  • Kandampully, J. (1998). Service quality to service loyalty: A relationship which goes beyond customer services. Total quality management, 9(6), 431-443.
  • Kaya, S. (2013). Sağlık Hizmetlerinde Kalitenin Ölçülmesi. S. Kaya (Ed.) Sağlık Kurumlarında Kalite Yönetimi içinde 60-89. T.C. Anadolu Üniversitesi Yayını No: 2864, Eskişehir.
  • Kelley, S. W., & Turley, L. W. (2001). Consumer perceptions of service quality attributes at sporting events. Journal of business research, 54(2), 161-166.
  • Kelly, F., Reidy, M., Denieffe, S., & Madden, C. (2019). Older adults' views on their person-centred care needs in a long-term care setting in Ireland. British Journal of Nursing, 28(9), 552-557.
  • Kuzu, A. (2010). Yaşlı Bakım Kurumlarında Hizmet Kalitesi Kavramı ve Kavramsal Hizmet Kalitesi Modeli: Servqual Uygulaması (Doctoral dissertation, Sakarya Üniversitesi, Sakarya).
  • Legido-Quıgley, H. (2008). Assuring The Quality of Health Care in European Uniun. United Kingdom: MPG Books. Lothian, K., & Philp, I. (2001). Care of older people: Maintaining the dignity and autonomy of older people in the healthcare setting. Bmj, 322(7287), 668-670.
  • McCallum, J., Rees, K., & Maccora, J. (2018). Accentuating the positive: Consumer experiences of aged care at home.
  • Metin, B. (2023). Demografik Yaşlanma ve Teknoloji İlişkisi: Gümüş Ekonomide Yenilik Odaklı Geronteknoloji Uygulamalarının Yaşlı Refahı Açısından Değerlendirilmesi. Third Sector Social Economic Review, 58(3), 2231-2248.
  • Milte, R., Shulver, W., Killington, M., Bradley, C., Ratcliffe, J., & Crotty, M. (2016). Quality in residential care from the perspective of people living with dementia: The importance of personhood. Archives of Gerontology and Geriatrics, 63, 9-17.
  • Mot, E. & Wılleme, P. (2012) Assesing Needs of Care Ġin European Nation,. European of Economic Policy Research Institues. Sayfa 12-19. Erişim: 20 Nisan 2024 tarihinde, http://www.ANCIENlongtermcare.eu/sites/default/files/ENEPRI%20PB14%20_ANCIEN_%20Asses sing%20Needs%20of%20Care.pdf adresinden alındı
  • Nies ve diğerleri, (2010). Healty Systems and LTC for Older People in Europe Modelling the Interfaces and Links (INTERLINKS). Vienna: Funded By The European Commission Under The Seventy Framework Programe Grant Agreement No: 223037.
  • OECD. (2013). A good Life in Old Age? Monitoring and Improving Quality in Long Term Care. European Commission, OECD. Sayfa 105. Erişim: 15 Ocak 2024 tarihinde, http://dx.doi.org/10.1787/9789264194564-en adresinden alındı.
  • Özçelik, H., Fadıloğlu, Ç., Karabulut, B., Uyar, M., Elbi, H., Eyigör, S., & Kuzeyli Yıldırım, Y. (2014). Kanser hastasının palyatif bakımında vaka yönetimine dayalı multidispliner bakım protokolü. Ağrı Dergisi, 26(2), 47-56.
  • Özgöbek, H. R. (2019). Uzun süreli bakım hizmetleri sunumunda kalite algısı: Alzheimer hastalığı özelinde nitel bir çalışma. (Doctoral dissertation, Hacettepe Üniversitesi, Ankara).
  • Öztürk, A., & Lund, J. (2018). Quality of Elderly Care Services: A Comparative Study of Turkey and Norway. International Journal of Gerontology, 12(2), 136-141.
  • Roberts, T. J. (2018). Nursing home resident relationship types: What supports close relationships with peers & staff?. Journal of Clinical Nursing, 27(23-24), 4361-4372.
  • Roberts, T. J., Gilmore-Bykovskyi, A., Lor, M., Liebzeit, D., Crnich, C. J., & Saliba, D. (2018). Important care and activity preferences in a nationally representative sample of nursing home residents. Journal of the American Medical Directors Association, 19(1), 25-32.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
  • Tavmergen, İ. P. (2002). Turizm Sektöründe Kalite Tanımı ve İşletme Verimliliğine Etkileri. Standart Dergisi, Yıl, 41. Teas, R. K. (1994). Expectations as a comparison standard in measuring service quality: an assessment of a reassessment. Journal of marketing, 58(1), 132-139.
  • Üçok, A. (2023). Türkiye ve Norveç'te Yaşlı Bakım Hizmetlerinin Karşılaştırılması. Academıc Socıal Resources Journal, 8(55), 4303-4308.
  • Weil, M. & Karls, J.M. (1985). Case Management in Human Service Practice. San Fransisco: Jossey-Bass.
  • Wells, Y., Hillel, S., Hunter, N., Clune, S., Johnstone, E., & Quintanilla, B. (2018). Literature review on choice and quality in home-based and community-based aged care. Report for the Australian Aged Care Quality Agency.
  • Woolhead, G., Calnan, M., Dieppe, P., & Tadd, W. (2004). Dignity in older age: what do older people in the United Kingdom think?. Age and ageing, 33(2), 165-170.
  • Yumuşak, N. U. (2006). Hizmet kalitesinin ölçümü ve hizmet kalitesini etkileyen faktörler: Uşak ticaret ve sanayi odası uygulaması (Doctoral dissertation, DEÜ Sosyal Bilimleri Enstitüsü).
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Sosyal Hizmetler (Diğer)
Bölüm Derleme
Yazarlar

Hatice Selin Irmak Yaşar 0000-0001-5032-1767

Erken Görünüm Tarihi 3 Ocak 2025
Yayımlanma Tarihi
Gönderilme Tarihi 9 Temmuz 2024
Kabul Tarihi 22 Ekim 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 12 Sayı: 24

Kaynak Göster

APA Irmak Yaşar, H. S. (2025). YAŞLILARA YÖNELİK BAKIM HİZMETLERİNDE KALİTENİN TEMEL UNSURLARI: YAŞLILARIN REFAHI İÇİN YÜKSEK STANDARTLAR. Tıbbi Sosyal Hizmet Dergisi, 12(24), 86-97.