Sürdürülebilir Performans İçin İş Tatmini İle İşe Bağlılığın Önemi: Sağlık Sektörü Üzerine Bir Uygulama

Yıl 2025, Cilt: 9 Sayı: 1, 211 - 228

Sertaç Ercan , Canan Yıldıran , Yahya Fidan

https://doi.org/10.29216/ueip.1608250

Öz

Bu çalışmanın amacı, iş tatmininin ve bağlılığın sürdürülebilir performans üzerindeki etkisini ve iş tatmini ile işe bağlılık arasındaki ilişkiyi analiz etmektir. Yapılandırılmış anket aracılığıyla sağlık sektörü çalışanlarından 2024 yılı Eylül-Ekim aylarında veriler toplanmıştır. Verilerin analizinde araştırmada kullanılan aracın psikometrik özellikleri test edilmiştir. Hipotezlerin analizleri için istatistiksel teknik olarak korelasyon ve çoklu regresyon kullanılmıştır. Yapılan analizler sonucunda araştırmanın hipotezleri doğrultusunda iş tatmini ile işe bağlılık arasında anlamlı bir ilişki olduğu; iş tatmini ve işe bağlılığın sürdürülebilir performans üzerinde de anlamlı bir etkiye sahip olduğu belirlenmiştir. Araştırmanın pratik sonuçları ve elbette toplumsal etkileri olabilir. Pratik çıkarım olarak ilgili çalışma literatüre katkıda bulunmaktadır. Araştırma, sağlık kuruluşlarının bütünsel verimliliğe ulaşmasında iş tatmini, işe bağlılık ve performans arasındaki ilişkinin ve dengenin öneminin farkında olmalarının gerekliliğini ileri sürüyor. Sosyal katkı açısından ise örneklemin önemli bir sektörü kapsamasının daha büyük bir ekosistemin işleyişine katkı sağlayabileceği ve dolayısıyla toplumun refahına da katkı sağlayacağı ifade edilebilir.

Anahtar Kelimeler

Sürdürülebilir Performans, İş Tatmini, İşe Bağlılık

The Importance of Job Satisfaction and Job Commitment for Sustainable Performance: An Application On Health Sector

Öz

The aim of this study is to analyze the impact of job satisfaction and commitment on sustainable performance and the relationship between job satisfaction and commitment. Data were collected from healthcare professionals through a structured questionnaire in September-October 2024. In the analysis of the data, the psychometric properties of the tool used in the research were tested. Correlation and multiple regression were used as statistical techniques for the analysis of hypotheses. As a result of the analysis performed, it was determined that there was a significant relationship between job satisfaction and commitment to work in line with the hypotheses of the research; and job satisfaction and commitment to work also had a significant effect on sustainable performance. The research may have practical implications and, of course, social impacts. As a practical implication, the relevant study contributes to the literature. The research suggests that healthcare organizations need to be aware of the importance of both the relationship and balance of job satisfaction, commitment to work, and performance in achieving holistic efficiency. In terms of social contribution, it can be stated that the fact that the sample covers an important sector can contribute to the functioning of a larger ecosystem and thus contribute to the welfare of society.

Anahtar Kelimeler

Sustainable Performance, Job Satisfaction, Job Commitment

Kaynakça

• Abdullah, M. I., Huang, D., Sarfraz, M., Ivascu, L. ve Riaz, A. (2021). Effects of İnternal Service Quality on Nurses’ Job Satisfaction, Commitment And Performance: Mediating Role of Employee Well‐Being. Nursing Open, 8(2), 607-619.
• Abraham, S. (2012). Development of Employee Engagement Programme on The Basis of Employee Satisfaction Survey. Journal of Economic Development, Management, IT, Finance, and Marketing, 4(1), 27-37.
• Akdere, M., Gider, Ö. ve Top, M. (2012). Examining The Role of Employee Focus in The Turkish Healthcare Industry. Total Quality Management & Business Excellence, 23(11-12), 1241-1256. https://doi.org/10.1080/14783363.2012.707408
• Algül, M., Fidan, Y. ve Fidan, S. Ş. (2024). İşyeri Ruhsallığı ve İş Tatmini Arasındaki Bağlantının Keşfedilmesi ve Gelecek Araştırma Önerileri. İstanbul Ticaret Üniversitesi Girişimcilik Dergisi, 7(14), 84-96. https://doi.org/10.55830/tje.1458057
• Al‐Hamdan, Z. ve Bani Issa, H. (2022). The Role of Organizational Support and Self‐Efficacy on Work Engagement Among Registered Nurses in Jordan: A Descriptive Study. Journal of Nursing Management, 30(7), 2154-2164.
• Ali, B. J. ve Anwar, G. (2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30. https://doi.org/10.22161/ijebm.5.2.3
• Alkorashy, H. ve Alanazi, M. (2023). Personal and Job-Related Factors Influencing the Work Engagement of Hospital Nurses: A Cross-Sectional Study From Saudi Arabia. Healthcare, 11(4), 572. https://doi.org/10.3390/healthcare11040572
• Baard, S. K., Rench, T. A. ve Kozlowski, S. W. (2014). Performance Adaptation: A Theoretical Integration and Review. Journal of Management, 40(1), 48-99. https://doi.org/10.1177/0149206313488210
• Badrianto, Y. ve Ekhsan, M. (2019). Effect of Work Environment and Job Satisfaction on Employee Performance in Pt. Nesinak Industries. Management, and Accounting, 2 (1), 85-91.
• Bakker, A. B., Schaufeli, W. B., Leiter, M. P. ve Taris, T. W. (2008). Work Engagement: An Emerging Concept in Occupational Health Psychology. Work & Stress, 22(3), 187-200. https://doi.org/10.1080/02678370802393649
• Bakker, A. B. (2022). The Social Psychology of Work Engagement: State of The Field. Career Development International, 27(1), 36-53. https://doi.org/10.1108/CDI-08-2021-0213
• Balcı, A. (2007). Sosyal Bilimlerde Araştırma. Ankara: Pegem Yayıncılık.
• Baysal, R. Ö. ve Fidan, Y. (2022). İş Tatmini ve İş Performansının, İşten Ayrılma Niyeti Üzerindeki Etkisinde Eleştirel Düşüncenin Aracı Rolü. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 36, 137-156. https://doi.org/10.20875/makusobed.1159239
• Brayfield, A. H. ve Rothe, H. F. (1951). An Index of Job Satisfaction. Journal of Applied Psychology, 35(5), 307. https://doi.org/10.1037/h0055617
• Coşkun, R., Altunışık, R. ve Yıldırım, E. (2017). Sosyal Bilimlerde Araştırma Yöntemleri SPSS Uygulamalı. Sakarya: Sakarya Yayıncılık.
• Crawford, E. R., LePine, J. A. ve Rich, B. L. (2010). Linking Job Demands and Resources to Employee Engagement and Burnout: A Theoretical Extension and Meta-Analytic Test. Journal of Applied Psychology, 95(5), 834-848.
• Çalık, A., Anggara, F. S. A., Abu-Dabbour, Z. ve Yıldıran, C. (2023). The Mediating Role of Job Satisfaction in The Impact of Happiness At Work on Employee Performance. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 10(4), 165-182.
• Çilhoroz, Y., Topaktaş, G. ve Işık, O. (2023). Çalışanın Sürdürülebilir Performansı (ÇSP) Ölçeği: Türkçe Geçerlik-Güvenirlik Çalışması. Türk Hijyen ve Deneysel Biyoloji Dergisi, 80(1), 89-100. DOI: 10.5505/TurkHijyen.2023.00243
• da Cruz Carvalho, A., Riana, I. G. ve Soares, A. D. C. (2020). Motivation on Job Satisfaction and Employee Performance. International Research Journal of Management, IT and Social Sciences, 7(5), 13-23. DOI: 10.21744/irjmis.v7n5.960
• Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., Al Hakim, Y. R. ve Issalillah, F. (2020). The Quality of Human Resources, Job Performance and Employee Loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.
• Decramer, A., Smolders, C., Vanderstraeten, A. ve Christiaens, J. (2012). The Impact of Institutional Pressures on Employee Performance Management Systems in Higher Education in the Low Countries. British Journal of Management, 23, 88-103.
• Dey, M., Bhattacharjee, S., Mahmood, M., Uddin, M. A. ve Biswas, S. R. (2022). Ethical Leadership For Better Sustainable Performance: Role of Employee Values, Behavior and Ethical Climate. Journal of Cleaner Production, 337, 130527. https://doi.org/10.1016/j.jclepro.2022.130527
• Egenius, S., Triatmanto, B. ve Natsir, M. (2020). The Effect of Job Satisfaction on Employee Performance Through Loyalty at Credit Union (CU) Corporation of East Kutai District, East Kalimantan. International Journal of Multicultural and Multireligious Understanding, 7(10), 480-489.
• Eryılmaz, A. ve Doğan, T. (2012). İş Yaşamında Öznel İyi Oluş: Utrecht İşe Bağlılık Ölçeğinin Psikometrik Niteliklerinin İncelenmesi. Klinik Psikiyatri Dergisi, 15(1), 49-55.
• Farooqui, M. S. ve Nagendra, A. (2014). The Impact of Person Organization Fit on Job Satisfaction and Performance of the Employees. Procedia Economics and Finance, 11, 122-129. https://doi.org/10.1016/S2212-5671(14)00182-8
• Fidan, Y., Ercan, S., Yılmazer, A. ve Şehirli, M. (2016). Cinsiyetin İş Doyumu Üzerindeki Etkisi: Kamu Çalışanları Üzerinde Bir Araştırma. Business & Management Studies: An International Journal, 4(1), 110-124. https://doi.org/10.15295/bmij.v4i1.149
• Garg, N., Murphy, W. ve Singh, P. (2021). Reverse Mentoring, Job Crafting and Work-Outcomes: The Mediating Role of Work Engagement. Career Development International, 26(2), 290-308. https://doi.org/10.1108/CDI-09-2020-0233
• Ginbeto, T., Debie, A., Geberu, D. M., Alemayehu, D. ve Dellie, E. (2023). Work Engagement Among Health Professionals in Public Health Facilities of Bench-Sheko Zone, Southwest Ethiopia. BMC Health Services Research, 23(1), 697. https://doi.org/10.1186/s12913-023-09680-5
• González-Romá, V., Schaufeli, W. B., Bakker, A. B. ve Lloret, S. (2006). Burnout and Work Engagement: Independent Factors or Opposite Poles?. Journal of Vocational Behavior, 68(1), 165-174. https://doi.org/10.1016/j.jvb.2005.01.003
• Gürbüz, S. ve Şahin, F. (2014). Sosyal Bilimlerde Araştırma Yöntemleri. Ankara: Seçkin Yayıncılık. Hair Jr., J. F., Anderson, R. E., Tatham, R. L. ve Black, W. C. (1998). Multivariate Data Analysis (5th ed.). Upper Saddle River, NJ: Prentice Hall.
• Idris, I., Adi, K. R., Soetjipto, B. E. ve Supriyanto, A. S. (2020). The Mediating Role of Job Satisfaction on Compensation, Work Environment, and Employee Performance: Evidence From Indonesia. Entrepreneurship and Sustainability, 8(2), 735-750. http://doi.org/10.9770/jesi.2020.8.2(44)
• Janovac, T., Virijević-Jovanović, S., Tadić, J., Tomić, G. ve Cufalić, S. (2021). The Influence of Employee Motivation Factors on Job Satisfaction in Mining Companies. Polish Journal of Management Studies, 23(1), 224-238.
• Ji, T., de Jonge, J., Peeters, M. C. ve Taris, T. W. (2021). Employee Sustainable Performance (E-SuPer): Theoretical Conceptualization, Scale Development, and Psychometric Properties. International Journal of Environmental Research and Public Health, 18(19), 10497. https://doi.org/10.3390/ijerph181910497
• Judge, T. A., Locke, E. A., Durham, C. C. ve Kluger, A. N. (1998). Dispositional Effects on Job and Life Satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83(1), 17. https://doi.org/10.1037/0021-9010.83.1.17
• Juliani, R. ve Purba, D. E. (2019). The Mediating Role of Passion For Work on the Relationship Between Task Significance and Performance. Pertanika Journal of Social Sciences & Humanities, 27(2), 1945 – 1958.
• Kahn, W. A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.5465/256287
• Khan, R. A. G., Khan, F. A. ve Khan, M. A. (2011). Impact of Training and Development on Organizational Performance. Global Journal of Management and Business Research, 11(7), 63-68.
• Kalaycı, Ş. (2016). SPSS Uygulamalı Çok Değişkenli İstatistik Teknikleri. Ankara: Asil Yayın Dağıtım.
• Kalkavan, S. ve Katrinli, A. (2014). The Effects of Managerial Coaching Behaviors on The Employees’ Perception of Job Satisfaction, Organisational Commitment, and Job Performance: Case Study on Insurance Industry in Turkey. Procedia-Social and Behavioral Sciences, 150, 1137-1147. https://doi.org/10.1016/j.sbspro.2014.09.129
• Kalleberg, A. L. (1977). Work Values and Job Rewards: A Theory of Job Satisfaction. American Sociological Review, 42, 124-143. https://doi.org/10.2307/2117735
• Karataş, S. ve Güleş, H. (2010). İlköğretim Okulu Öğretmenlerinin İş Tatmini ile Örgütsel Bağlılığı Arasındaki İlişki. Uşak Üniversitesi Sosyal Bilimler Dergisi, 3(2), 74-89. https://doi.org/10.12780/UUSBD73
• Karem, M. A., Mahmood, Y. N., Jameel, A. S. ve Ahmad, A. R. (2019). The Effect of Job Satisfaction and Organizational Commitment on Nurses’ Performance. Humanities and Social Sciences Reviews, 7(6), 332-339. https://doi.org/10.18510/hssr.2019.7658
• Keser, A. ve Bilir, K. B. Ö. (2019). İş Tatmini Ölçeğinin Türkçe Güvenilirlik ve Geçerlilik Çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi, 3(3), 229-239.
• Keyko, K., Cummings, G. G., Yonge, O. ve Wong, C. A. (2016). Work Engagement in Professional Nursing Practice: A Systematic Review. International Journal of Nursing Studies, 61, 142-164. https://doi.org/10.1016/j.ijnurstu.2016.06.003
• Kloutsiniotis, P. V. ve Mihail, D. M. (2020). The Effects of High Performance Work Systems in Employees’ Service-Oriented OCB. International Journal of Hospitality Management, 90, 102610. https://doi.org/10.1016/j.ijhm.2020.102610
• Köroğlu, Ö. (2012). İçsel ve Dışsal İş Doyum Düzeyleri ile Genel İş Doyum Düzeyi Arasındaki İlişkinin Belirlenmesi: Turist Rehberleri Üzerinde Bir Araştırma. Doğuş Üniversitesi Dergisi, 13(2), 275-289.
• Lin, C. Y. ve Huang, C. K. (2021). Employee Turnover Intentions and Job Performance From a Planned Change: The effects of an Organizational Learning Culture and Job Satisfaction. International Journal of Manpower, 42(3), 409-423. https://doi.org/10.1108/IJM-08-2018-0281
• Locke, E. (1976). The Nature and Causes of Job Satisfaction. Chicago: Rand McNally.
• López-Cabarcos, M. Á., Vázquez-Rodríguez, P. ve Quiñoá-Piñeiro, L. M. (2022). An Approach to Employees’ Job Performance Through Work Environmental Variables and Leadership Behaviours. Journal of Business Research, 140, 361-369. https://doi.org/10.1016/j.jbusres.2021.11.006
• Megawati, M., Hamdat, A. ve Aida, N. (2022). Examining Linkage Leadership Style, Employee Commitment, Work Motivation, Work Climate on Satisfaction and Performance. Golden Ratio of Human Resource Management, 2(1), 1-14. https://doi.org/10.52970/grhrm.v2i1.86
• Özpehlivan, M. (2018). İş Tatmini: Kavramsal Gelişimi, Bireysel ve Örgütsel Etkileri, Yararları ve Sonuçları. Kırklareli Üniversitesi Sosyal Bilimler Dergisi, 2(2), 43-70.
• Öztürk, A., Karatepe, O. M. ve Okumuş, F. (2021). The Effect of Servant Leadership on Hotel Employees’ Behavioral Consequences: Work Engagement Versus Job Satisfaction. International Journal of Hospitality Management, 97, 1-11. https://doi.org/10.1016/j.ijhm.2021.102994
• Pancasila, I., Haryona, S. ve Sulistyo, B. A. (2020). Effects of Work Motivation and Leadership Toward Work Satisfaction and Employee Performance: Evidence From Indonesia. The Journal of Asian Finance, Economics and Business, 7(6), 387-397. doi:10.13106/jafeb.2020.vol7.no6.387
• Purnomo, B. R., Eliyana, A. ve Pramesti, E. D. (2020). The Effect of Leadership Style, Organizational Culture and Job Satisfaction on Employee Performance with Organizational Commitment as the Intervening Variable. Systematic Reviews in Pharmacy, 11(10), 446-458.
• Reig-Botella, A., Fernández-del Río, E., Ramos-Villagrasa, P. J. ve Clemente, M. (2024). Don’t Curb Your Enthusiasm! The Role of Work Engagement in Predicting Job Performance. Journal of Work and Organizational Psychology, 40(1), 51-60. DOI: 10.5093/jwop2024a5
• Rinny, P., Purba, C. B. ve Handiman, U. T. (2020). The Influence of Compensation, Job Promotion, and Job Satisfaction on Employee Performance of Mercubuana University. International Journal of Business Marketing and Management, 5(2), 39-48.
• Rivaldo, Y. (2021). Leadership and Motivation to Performance through Job Satisfaction of Hotel Employees at D’Merlion Batam. The Winners, 22 (1), 25-30. https://doi.org/10.21512/tw.v22i1.7039
• Rosalia, P. D., Mintarti, S. ve Heksarini, A. (2020). The Effect of Compensation and Motivation on Job Satisfaction and Employee Performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5(7), 448-454. DOI: 10.36348/sjbms.2020.v05i07.009
• Sabuhari, R., Sudiro, A., Irawanto, D. ve Rahayu, M. (2020). The Effects of Human Resource Flexibility, Employee Competency, Organizational Culture Adaptation and Job Satisfaction on Employee Performance. Management Science Letters, 10(8), 1775-1786. DOI: 10.5267/j.msl.2020.1.001
• Sakallı, İ., Fidan, Y. ve Yıldıran, C. (2020). Yeni Teknolojilerin İş Doyumu ve Motivasyon Üzerindeki Etkileri. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 19(37), 393-421.
• Saks, A. M. (2006). Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology, 21(7), 600-619. 10.5267/j.msl.2020.1.001https://doi.org/10.1108/02683940610690169
• Sapta, I., Muafi, M. ve Setini, N. M. (2021). The Role of Technology, Organizational Culture, and Job Satisfaction in Improving Employee Performance During the Covid-19 Pandemic. The Journal of Asian Finance, Economics and Business, 8(1), 495-505. doi:10.13106/jafeb.2021.vol8.no1.495
• Schaufeli, W. B., Salanova, M., González-Romá, V. ve Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71-92. https://doi.org/10.1023/A:1015630930326
• Singgih, E., Iskandar, J., Sestri Goestjahjanti, F., Fahlevi, M., Nadeak, M., Fahmi, K., Anwar, R., Asbari, M. ve Purwanto, A. (2020). The Role of Job Satisfaction in the Relationship between Transformational Leadership, Knowledge Management, Work Environment and Performance. Solid State Technology, 63(2), 293-314.
• Shu, C. Y. (2015). The Impact of Intrinsic Motivation on the Effectiveness of Leadership Style Towards on Work Engagement. Contemporary Management Research, 11(4), 327-350. https://doi.org/10.7903/cmr.14043
• Sun, B., Fu, L., Yan, C., Wang, Y. ve Fan, L. (2022). Quality of Work Life and Work Engagement Among Nurses with Standardised Training: The Mediating Role of Burnout and Career Identity. Nurse Education in Practice, 58, 103276. https://doi.org/10.1016/j.nepr.2021.103276
• Szilagyi, A. D. (1977). An Empirical Test of Causal Inference Between Role Perceptions, Satisfaction with Work, Performance and Organizational Level. Personnel Psychology, 30(3), 375-388.
• Szilvassy, P. ve Širok, K. (2022). Importance of Work Engagement in Primary Healthcare. BMC Health Services Research, 22(1), 1044. https://doi.org/10.1186/s12913-022-08402-7
• Şahin, S. (2013). Gençlik Hizmetleri ve Spor İl Müdürlerinin İş doyumu ve Örgütsel Bağlılıkları Arasındaki İlişkinin İncelenmesi. NWSA-Sports Sciences, 8(1), 12-25. https://doi.org/10.12739/10.12739
• Tabachnick, B. G., Fidell, L. S. ve Ullman, J. B. (2013). Using Multivariate Statistics. (6, 497-516), Boston, MA: Pearson.
• Tsaur, S. H., Hsu, F. S. ve Lin, H. (2019). Workplace Fun and Work Engagement in Tourism and Hospitality: The Role of Psychological Capital. International Journal of Hospitality Management, 81, 131-140. https://doi.org/10.1016/j.ijhm.2019.03.016
• Virgiawan, A. R., Riyanto, S. ve Endri, E. (2021). Organizational Culture as a Mediator Motivation and Transformational Leadership on Employee Performance. Academic Journal of Interdisciplinary Studies, 10(3), 67-79. https://doi.org/10.36941/ajis-2021-0065
• Vizano, N. A., Sutawidjaya, A. H. ve Endri, E. (2021). The Effect of Compensation and Career on Turnover Intention: Evidence from Indonesia. The Journal of Asian Finance, Economics and Business, 8(1), 471-478. https://doi.org/10.13106/jafeb.2021.vol8.no1.471
• Wang, C. H. ve Chen, H. T. (2020). Relationships Among Workplace Incivility, Work Engagement and Job Performance. Journal of Hospitality and Tourism Insights, 3(4), 415-429. https://doi.org/10.1108/JHTI-09-2019-0105
• Wang, Y., Gao, Y. ve Xun, Y. (2021). Work Engagement and Associated Factors Among Dental Nurses in China. BMC Oral Health, 21, 1-9. https://doi.org/10.1186/s12903-021-01766-y
• Yılmaz, S., Fidan, Y. ve Yücer, H. M. (2014). Demir-Çelik Sektöründe Çalışan İşçilerin Sosyo-Ekonomik Durumları, İş Tatminleri ve Sektör Vizyonları: Karabük Örneği. Business & Management Studies: An International Journal, 2(2), 218-242. https://doi.org/10.15295/bmij.v2i2.75
• Zahari, N. ve Kaliannan, M. (2023). Antecedents of Work Engagement in the Public Sector: A Systematic Literature Review. Review of Public Personnel Administration, 43(3), 557-582. https://doi.org/10.1177/0734371X22110679