Examining the Effect of Perceived Overqualification on Knowledge Hiding Behavior: The Mediating Role of Ostracism in the Workplace

Year 2024, , 291 - 315, 15.10.2024

Gaye Onan

https://doi.org/10.20979/ueyd.1475366

Abstract

It is crucial to identify the fundamental causes of information-hiding behavior, which essentially every organization faces and which has adverse impacts in the workplace. Based on this, the study aimed to investigate the mediation role of workplace ostracism in the relationship between employees' overqualification perceptions and knowledge-hiding behavior in public institutions. Data was gathered from 218 public employees with the survey form designed for the research. As a result of the analysis no evidence was found for the existence of a significant relationship between the perception of overqualification and knowladge hiding behavior. Similarly, there was also no statistically significant relationship found between workplace ostracism and perceived overqualification. On the other hand, knowledge-hiding behavior and workplace ostracism have a positive and significant relationship, per the analysis results. The analysis results also revealed that workplace ostracism did not have a mediating role in the relationship between perceived overqualification and knowledge-hiding behavior.

Keywords

perceived overqualification, knowledge hiding, ostracism

Algılanan Aşırı Nitelikliliğin Bilgi Saklama Davranışı Üzerindeki Etkisinin İncelenmesi: İşyerinde Dışlanmanın Aracılık Rolü

Abstract

Hemen her işletmenin karşı karşıya kaldığı ve iş ortamında olumsuz sonuçlara yol açan bilgi saklama davranışının altında yatan nedenleri tespit etmek önem kazanmaktadır. Buradan hareketle bu çalışmanın amacı, kamu kurumlarında çalışanların aşırı niteliklilik algılarının bilgi saklama davranışı üzerindeki etkisinde işyeri dışlanmasının aracılık rolünü incelemek olarak belirlenmiştir. Araştırmanın amacına yönelik olarak oluşturulan anket formu ile 218 Kamu çalışanından veri toplanmıştır. Elde edilen verilerin analizi sonucunda algılanan aşırı niteliklilik algısı ile bilgi saklama davranışı arasında anlamlı bir ilişkinin varlığına yönelik bir kanıt bulunamamıştır. Benzer şekilde algılanan aşırı niteliklilik algısı ve işyeri dışlanması arasında istatistiki açıdan anlamlı bir ilişki tespit edilememiştir. Bununla beraber analiz sonuçlarına göre işyeri dışlanması ile bilgi saklama davranışı arasında pozitif yönlü ve anlamlı bir ilişki bulunmaktadır. Analiz sonuçları ayrıca işyeri dışlanmasının algılanan aşırı niteliklilik algısı ile bilgi saklama davranışı arasındaki ilişkide bir aracılık rolüne sahip olmadığını ortaya koymuştur.

Keywords

algılanan aşırı niteliklilik, bilgi saklama, işyerinde dışlanma

References

• Agarwal, U. A., & Avey, J. B. (2020). Abusive supervisors and employees who cyberloaf: examining the roles of psychological capital and contract breach. Internet Research, 30(3), 789-809. http://doi.org/10.1108/IntR-07-2019-0334
• Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Sage Publications
• Arseven, G.K.., & Yurdakul, E. (2024). Commercial airline pilots’ psychosocial risk factors: Evaluating the mechanisms influencing job satisfaction. Human Factors in Aviation and Aerospace, 1(1), 1-19.
• Avey, J. B., Reichard, R. J., Luthans, F., & Mhatre, K. H. (2011). Meta‐analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance. Human Resource Development Quarterly, 22(2), 127-152. http://doi.org/ 10.1002/hrdq.20070
• Brown, K. W., & Ryan, R. M. (2003). The benefits of being present: Mindfulness and its role in psychological well-being. Journal of Personality and Social Psychology, 84, 822-848. http://doi.org/ 10.1037/0022-3514.84.4.822
• Canbek, M., Güngören, M., & Kanbur, E. (2021). Havacılık çalışanlarının bilinçli farkındalık düzeylerinin demografik değişkenlere göre incelenmesi: Fraport Tav Antalya Havalimanı örneği. International Journal of Social and Humanities Sciences Research (JSHSR), 8(77), 3215-3221
• Carver, C. S., Scheier, M. F., & Segerstrom, S. C. (2010). Optimism. Clinical psychology review, 30(7), 879-889. http://doi.org/ 10.1016/j.cpr.2010.01.006
• Cherng, C. F. G., Sher, J. S., Chu, H., & Yu, L. (2022). The relationship between civil pilots' resilience, psychological well-being and work performance. Transportation Research Procedia, 66, 16-25. http://doi.org/ 10.1016/j.trpro.2021.12.104
• Choi, E., Levallet, N. and Bharti, M. (2024). Mindfulness and psychological capital: Examining the role of intention from the person perspective in a multi-week mindfulness training program. Personnel Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/PR-06-2023-0512
• Çapan, B., & Aydin, İ. (2021). İşle bağlı stres ve bireysel güçlü yönlerin psikolojik iyi oluş üzerine etkileri. Çanakkale Onsekiz Mart Üniversitesi Yönetim Bilimleri Dergisi, 19(42), 949-968.
• Culbertson, S. S., Fullagar, C. J., & Mills, M. J. (2010). Feeling good and doing great: The relationship between psychological capital and well-being. Journal Of Occupational Health Psychology, 15(4), 421-433. https://doi.org/ 10.1037/a0020720
• Diener, E., Wirtz, D., Tov, W., Kim-Prieto, C., Choi, D., Oishi, S., & Biswas Diener, R. (2010). New well-being measures: Short scales to assess flourishing and positive and negative feelings. Social Indicators Research, 97, 143–156. https://doi.org/10.1007/s11205-009-9493-y
• Good,D. J., Lyddy, C. J.,Glomb, T.M., Bono, J. E., Brown, K.W., & Duffy, M. K., t al. (2016). Contemplating mindfulness at work: An integrative review. Journal of Managegement. 42, 114–142. https://doi.org/0.1177/0149206315617003
• Göcen, G. (2012). Şükür ve psikolojik iyi olma arasındaki ilişki üzerine bir alan araştırması. (Doktora Tezi). Ankara Üniversitesi/Sosyal Bilimler Enstitüsü, Ankara.
• Göv, S. A., & Gün, S. (2022). Psychologıcal capital level of airport employees and the relationship between workplace happiness. Uluslararası İktisadi ve İdari İncelemeler Dergisi, (36), 193-208.
• Gürbüz, S., & Yildirim, B.H. (2019). Working in the hangar: The impact of psychological capital on work outcomes among army aircraft mechanics. Military Psychology, 31(1), 60-70. https://doi.org/ 10.1080/08995605.2018.1505086
• Gürbüz, S. (2021). AMOS ile yapısal eşitlik modellemesi. Ankara: Seçkin Yayıncılık.
• Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513. https://doi.org/ 10.1037/0003-066X.44.3.513
• Hobfoll, S. E. (2011). Conservation of resources theory: Its implication for stress, health, and resilience. In S. Folkman (Ed.), The Oxford Handbook of Stress, Health, and Coping (pp. 127–147). Oxford University Press
• Huppert, F. A., Marks, N., Clark, A., Siegrist, J., Stutzer, A., Vittersø, J., & Wahrendorf, M. (2009). Measuring well-being across Europe: Description of the ESS well-being module and preliminary findings. Social Indicators Research, 91, 301-315. https://doi.org/ 10.1007/s11205-008-9346-5.
• Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013). Benefits of mindfulness atwork: The role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. Journal of Applied Psychology, 98, 310–325. https://doi.org/ 10.1037/a0031313.
• Hwang, P. C., & Han, M. C. (2019). Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory. International Journal of Hospitality Management, 77, 396-404. https://doi.org/ 10.1016/j.ijhm.2018.06.021.
• Jung, H. S., Hwang, Y. H., & Yoon, H. H. (2023). Impact of hotel employees’ psychological well-being on job satisfaction and pro-social service behavior: Moderating effect of work–life balance. Sustainability, 15(15), 11687. https://doi.org/ 10.3390/su151511687
• Kabat-Zinn, J. (1994). Mindfulness meditation for everyday life. New York: Hyperion.
• Kanbur, E., & Mazıoğlu, V. (2021). Psikolojik iyi oluşun iş becerikliliği üzerine etkisi. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, 10(2), 1839-1857
• Karatepe, O. M., & Talebzadeh, N. (2016). An empirical investigation of psychological capital among flight attendants. Journal of Air Transport Management, 55, 193-202. https://doi.org/ 10.1016/j.jairtraman.2016.06.002
• Keyes, C. L., & Waterman, M. B. (2003). Dimensions of well-being and mental health in adulthood. In Well-being (pp. 477-497). Psychology Press.
• Kiefer, R. A. (2008). An integrative review of the concept of well-being. Holistic Nursing Practice, 22(5), 244-252. https://doi.org/10.1097/01.HNP.0000336425.58660.49
• Koçak, D., & Çınar, O. (2020). Lider-üye etkileşimi ve örgütsel sessizlik arasındaki ilişkide pozitif Psychological Capital nin düzenleyici rolü: Hizmet sektöründe bir araştırma. Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 24(1), 1-20.
• Kumprang, K., & Suriyankietkaew, S. (2024). Mechanisms of organizational mindfulness on employee well-being and engagement: A Multi-Level Analysis. Administrative Sciences, 14(6), 121. https://doi.org/10.3390/admsci14060121
• Kurt, N., & Demirbolat, A. O. (2019). Investigation of the relationship between psychological capital perception, psychological well-being and job satisfaction of teachers. Journal Of Education And Learning, 8(1), 87-99. https://doi.org/ 10.5539/jel.v8n1p87
• Küçük, E., & Camgöz, S. M. (2023). Mindfulness ve çalışan iyi oluşu arasındaki ilişkide Psychological Capital nin aracılık rolü: Hemşireler üzerine bir inceleme. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 10(3), 1932-1955.
• Lee, C., An, M., & Noh, Y. (2015). The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. Service Business, 9, 409-425. https://doi.org/ 10.1007/s11628-014-0250-4
• Lu, F., Xu, Y., Yu, Y., Peng, L., Wu, T., Wang, T., ... & Li, M. (2019). Moderating effect of mindfulness on the relationships between perceived stress and mental health outcomes among Chinese intensive care nurses. Frontiers İn Psychiatry, 10, 260. https://doi.org/ 10.3389/fpsyt.2019.00260
• Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives. 16(1), 57-72. https://doi.org/ 10.5465/ame.2002.6640181.
• Luthans, F., & Youssef, C. M. (2004). Human, social, and now positive psychological capital management: Investing in people for competitive advantage. Organizational Dynamics, 33(2), 143-160. https://doi.org/ 10.1016/j.orgdyn.2004.01.003
• Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541–572. https://doi.org/10.1111/j.1744-6570.2007.00083.x
• Masoumparast, S. (2020). The Mediating role of psychological mindfulness in the relationship between psychological capital and psychological well-being. نشریه بین المللی روانشناسی, 14(2), 185-217.‎
• Ngo, T. T. (2021). Impact of psychological capital on job performance and job satisfaction: A case study in Vietnam. The Journal of Asian Finance, Economics and Business, 8(5), 495-503. https://doi.org/ 10.13106/jafeb.2021
• Nguyen, H. M., & Ngo, T. T. (2020). Psychological capital, organizational commitment and job performance: A case in Vietnam. The Journal of Asian Finance, Economics and Business, 7(5), 269-278. https://doi.org/ 10.13106/jafeb.2020.vol7.no5.269
• Oruç, E. (2018). Psikolojik sermaye ölçeği kısa formunun Türkçe uyarlaması: Geçerlik ve güvenirlik çalışması. Electronic Turkish Studies, 13(14).
• Okun, O. (2022). The positive face of human capital, psychological capital, and well-being. In: Research Anthology On Changing Dynamics Of Diversity And Safety İn The Workforce (pp. 203-222). IGI Global.
• Oymak, Y. C. (2017). Psikolojik iyi oluş ile İş doyumu arasındaki ilişkinin incelenmesi (Yüksek Lisans Tezi) Haliç Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
• Özel, E., & Hacioglu, U. (2021). Examining the relationship between burnout and job satisfaction of flight crew: An analysis on the critical fatigue risk factors in the aviation industry. International Journal of Business Ecosystem & Strategy, 3(1), 01-20.
• Özyeşil, Z., Arslan, C., Kesici, Ş., & Deniz, M. E. (2011). Mindfulness ölçeği’nin Türkçe’ye uyarlama çalışması. Eğitim ve Bilim, 36(160).
• Rego, A., Sousa, F., Marques, C., & Cunha, M.P. (2012). Authentic leadership promoting employees psychological capital and creativity. Journal of Business Research, 65, 429-437. http://doi.org/10.1016/j.jbusres.2011.10.003
• Roche, M., Haar, J. M., & Luthans, F. (2014). The role of mindfulness and psychological capital on the well-being of leaders. Journal Of Occupational Health Psychology, 19(4), 476. http://doi.org/10.1037/a0037183.
• Ryff, C. D. (1989). Happiness is everything, or is it? Explorations on the meaning of psychological well-being. Journal Of Personality And Social Psychology, 57(6), 1069. http://doi.org/ 10.1037/0022-3514.57.6.1069
• Ryff, C. D., & Keyes, C. L. M. (1995). The structure of psychological well-being revisited. Journal Of Personality And Social Psychology, 69(4), 719. http://doi.org/10.1037/0022-3514.69.4.719
• Saman, A., & Wirawan, H. (2024). Predicting students' soft skills: the role of psychological capital, psychological well-being and grade levels. Education+ Training, 66(1), 17-34. http://doi.org/10.1108/ET-08-2022-0246
• Shapiro, S., Wang, M., Peltason, E. (2015). What is mindfulness and why should organizations care about It’. In Reb, K., & Atkins, P. (eds) Mindfulness in Organizations, (pp. 17–41). Cambridge University Press. 28.01.2023, http://doi.org/10.1017/CBO9781107587793
• Shin, I., Hur, W. M., & Kang, S. (2018). How and when are job crafters engaged at work?. International Journal Of Environmental Research And Public Health, 15(10), 2138. http://doi.org/ 10.3390/ijerph15102138
• Sugiura, Y., & Sugiura, T. (2018). Mindfulness as a moderator in the relation between income and psychological well-being. Frontiers in Psychology, 9, 1477. http://doi.org/ 10.3389/fpsyg.2018.01477
• Slutsky, J., Rahl, H., Lindsay, E. K., & Creswell, J. D. (2017). Mindfulness, emotion regulation, and social threat. In Mindfulness İn Social Psychology (pp. 79-93). Routledge.
• Snyder, C. R., Irving, L. M., & Anderson, J. R. (1991). Hope and health. Handbook of social and clinical psychology.The Health Perspective, 162, 285-305.
• Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022). Work-life balance, job satisfaction, and job performance of SMEs employees: The moderating role of family-supportive supervisor behaviors. Frontiers in Psychology, 13, 906876. http://doi.org/ 10.3389/fpsyg.2022.906876
• Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using Multivariate Statistics (Fifth ed.). Boston, MA Allyn and Bacon.
• Telef, B. B. (2013). Psikolojik iyi oluş ölçeği: Türkçeye uyarlama, geçerlik ve güvenirlik çalışması. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 28(28-3), 374-384.
• Tufan, C. (2023). Psychological capital and well-being as psychological antecedents of employee brand commitment: A research in the aviation industry. ATLAS 10th International Social Sciences Congress, Konya, Turkey, pp.394-396.
• Wei, X. (2024). Aviation Psychology. In: The ECPH Encyclopedia of Psychology. Springer, Singapore. https://doi.org/10.1007/978-981-99-6000-2_546-1
• Xu, Q., Wang, M., Wu, Y., Qin, K., Li, Y., You, X., & Ji, M. (2023). Linkage of calling and burnout among Chinese airline pilots: the role of psychological capital and organizational identification. International Journal Of Occupational Safety And Ergonomics, 29(2), 902-910. https://doi.org/10.1080/10803548.2021.1892290
• Yaşin, T. (2022). Kişilik Özellikleri ve Psikolopjik sermayenin, psikolojik iyi oluşa etkisi. İktisadi ve İdari Bilimlerde Güncel Araştırmalar. Haziran, 93-113.
• Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. Journal Of Management, 33(5), 774-800. https://doi.org/10.1177/0149206307305562
• Zhang, C., Huang, J., Zhang, Y., Chen, Y., & Xu, W. (2024). Exploring the relationship between trait mindfulness and psychological adaptation from a network perspective: Is there any difference between pilots and other non-pilot civil aviation employees?. Current Psychology, 43(18), 16237-16246. https://doi.org/ 10.1007/s12144-024-02665-7