The Moderating Role of Organizational Agility in the Relationship between Environmental Uncertainty and Organizational Trust

Abstract

In today's business world, rapidly changing market dynamics and technological developments increase the likelihood of businesses encountering environmental uncertainties. In the face of these uncertainties, elements such as organizational trust and organizational agility have become critical for organizations to maintain their competitive advantage. This study aims to examine the moderating role of organizational agility in the relationship between environmental uncertainty and organizational trust within private sector organizations. The data were collected through an online questionnaire administered to 453 private sector employees in Kırşehir, using a simple random sampling method between April and May 2025. Statistical analysis programs were used for data analysis and the bootstrap method was used to test the moderating effect. The findings show that agility has a direct positive effect on trust, as well as balancing the negative effect of uncertainty. High agility levels contribute to the sustainability of trust even in an environment of uncertainty. These results show that organizational agility serves as an important buffer in the management of uncertainty. The situation of organizations operating in the private sector against environmental uncertainty and the status of trust in the organization against environmental change has been examined.

Keywords

• Organizational Agility
• Environmental Uncertainty
• Organizational Trust

Çevresel Belirsizlik ve Örgütsel Güven Arasındaki İlişkide Örgütsel Çevikliğin Düzenleyici Rolü

Öz

Günümüz iş dünyasında hızla değişen piyasa dinamikleri ve teknolojik gelişmeler, işletmelerin çevresel belirsizliklerle karşılaşma olasılığını artırmaktadır. Bu belirsizlikler karşısında örgütsel güven ve örgütsel çeviklik gibi unsurlar, örgütlerin rekabet avantajlarını sürdürebilmeleri için kritik hale gelmiştir. Bu çalışmada, özel sektör örgütleri içinde çevresel belirsizlik ve örgütsel güven arasındaki ilişkide örgütsel çevikliğin düzenleyici rolünün incelenmesi amaçlanmıştır. Veriler, Nisan-Mayıs 2025 tarihleri arasında Kırşehir'de 453 özel sektör çalışanına basit rastgele örnekleme yöntemi kullanılarak uygulanan çevrimiçi anket aracılığıyla toplanmıştır. Veri analizinde istatistiksel analiz programları kullanılmış ve düzenleyici etkiyi test etmek için bootstrap yöntemi kullanılmıştır. Bulgular, çevikliğin güven üzerinde doğrudan pozitif bir etkiye sahip olduğunu ve belirsizliğin olumsuz etkisini dengelediğini göstermektedir. Yüksek çeviklik düzeyleri, belirsizlik ortamında bile güvenin sürdürülebilirliğine katkıda bulunmaktadır. Bu sonuçlar, örgütsel çevikliğin belirsizliğin yönetiminde önemli bir tampon görevi gördüğünü göstermektedir. Özel sektörde faaliyet gösteren örgütlerin çevresel belirsizliğe karşı durumu ve çevresel değişime karşı örgütteki güvenin durumu incelenmiştir.

Anahtar Kelimeler

• Örgütsel Çeviklik
• Çevresel Belirsizlik
• Örgütsel Güven

Kaynakça

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