ÖRGÜTSEL DESTEK ALGISI, İŞ STRESİ, İŞİN ANLAMLILIĞI VE PROAKTİF KİŞİLİK ÖZELLİKLERİNİN ÇALIŞANLARIN YARATICILIĞINA ETKİSİ: BEŞ YILDIZLI BİR OTEL ÇALIŞANLARINDA UYGULAMA

Öz

Müşteri tatmininin artırılmasında çalışanların görevlerini başarı ile yapmalarının dışında yaratıcı davranışlar göstermeleri de belirleyici olabilmektedir. Bu araştırmanın amacı, çalışanlarının yaratıcılığına örgütsel destek algısının, iş stresinin, işin anlamlılığının ve proaktif kişilik özelliklerinin etkisini belirlemektedir. Bu kapsamda İzmir’de faaliyetini sürdüren beş yıldızlı bir otelde alan araştırması yapılmıştır. Araştırmada veriler söz konusu değişkenleri kapsayan bir anket formu ile 1-15 Temmuz 2016 tarihlerinde basit tesadüfi örnekleme yöntemi tercih edilerek yapılmış olup, araştırma sonunda 184 geçerli anket toplanmıştır. Ölçeklerin geçerliliği ve güvenirliği tespit edildikten sonra önerilen hipotezleri test etmek için çoklu regresyon analizi yapılmıştır. Analiz sonucunda örgütsel desteğin, iş anlamlılığının ve proaktif kişilik özelliklerinin çalışanların yaratıcılığını artırdığı belirlenmiştir. Buna bağlı olarak otel yöneticilerine çalışanlarının yaratıcılıklarını artırmak için örgüt içindeki karar ve uygulamalarını desteklemeleri, önem ve değer verdikleri görevleri yapmalarına fırsat vermeleri ve proaktif kişilik özelliklerine sahip çalışanları örgütte konumlandırmaları önerilebilir

Anahtar Kelimeler

• İşgören yaratıcılığı
• örgütsel destek
• işin anlamlılığı
• iş stresi
• otel işletmeleri

THE IMPACT OF PERCEIVED ORGANIZATIONAL SUPPORT, JOB STRESS, AND MEANING OF WORK ON EMPLOYEE CREATIVITY: AN APPLICATION IN A FIVE STAR HOTEL STAFF

Öz

Besides performing the tasks of the employees succesfully, creative behaviours of the employees are the determinants of the increase in customer satisfaction. The purpose of this study is to determine the impact of percieved organizational support, job stress, meaning of work and proactive personality characteristics on creativity of employees. In this context, field research was made at a five star hotel which is continuing its operations in İzmir. The questionnaire was made by using a simple random sampling method between 1-15 July 2016 with a questionnaire regarding the variables, and 184 valid questionnaires were collected at the end of the research. Multiple regression analysis was performed to test the hypotheses suggested after the validity and reliability of the scales were established. As a result of the analysis, it was determined that perceived organizational support, meaning of work and proactive personality characteristics increased the creativity of employees. Accordingly it may be suggested to hotel managers that, in order to increase the creativity of the employees, they have to support employee’s creativity, give opportunity to perform the tasks which employees perceive as important and valuable and to position the employees who have proactive personality characteristics. 

Anahtar Kelimeler

• Employee creativity
• perceived organizational support
• meaning of work
• job stress
• hotel businesses

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