An Investigation on the Opinions and the Perceptions of Travel Agency Employees About Job Stress Factors

Yıl 2009, Sayı: 1, 67 - 90, 01.02.2009

Mehmet Sarıışık

Öz

Because of the developments accompanied with the globalization the systems of companies have been affected and this fact has put pressure on managers and employees. The factor that has influenced negatively on either workers and companies, has been explained as “stress”. The main aim of this study is to determine the opinions and perceptions of travel agency employees about stress factors in the job and the workplace. Thus, the stress factors and their significance levels that create problems for both managers and employees can be determined. A multi-dimensional opinion questionnaire has been developed and has been applied to the managers and workers of 78 A group travel agencies located in İstanbul. Questionnaire has been applied 533 managers and employees and 520 of them had been taken into consideration evaluation, which can define this study as an investigation of a case study. As a result of the statistical analysis of the questionnaire, the inadequacy of free time, inflexible working hours, unregular working periods have been determined as the most important stress factors. The results of t-test and Analysis of Variance (ANOVA) show that there are differences in the workers opinions about “what is to be done” and “how is to be done” in terms of age, sex, education and so on.

Anahtar Kelimeler

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İş Stresi Faktörlerine İlişkin Seyahat Acentası Çalışanlarının Düşünce ve Algılamaları Üzerine Bir Araştırma

Öz

Küreselleşme ile ortaya çıkan hızlı gelişmeler, işletme yöneticileri ve çalışanları üzerinde baskı unsuru yaratmakta, bu durum farklı nitelik ve şiddetle ilgili kesimleri etkilemektedir. Sadece çalışanlar değil, aynı zamanda işletmeler üzerinde de önemli olumsuzluklar yaratan bu durum stres olarak tanımlanmaktadır. Bu çalışmanın temel amacı iş ya da işyeri ile ilgili karşılaşılan stres faktörlerine ilişkin seyahat acentesi çalışanlarının düşünce ve algılamalarını belirlemektir. Böylece seyahat acentesi yönetici ve çalışanları için sorun oluşturan stres faktörleri ve bunların önem dereceleri belirlenebilmektedir. Bunun için çok boyutlu bir anket formu geliştirilerek İstanbul'da bulunan 78 A grubu seyahat acentesi çalışanlarına uygulanmıştır. Toplam 533 çalışan anket doldurmuş ve bunlardan 520'si değerlendirilmeye uygun bulunmuştur. Bu çalışma bir örnek olay incelemesi olarak da tanımlanabilir. İstatistiksel analizlerinin sonucunda katılımcıların en çok yakındıkları stres kaynakları olarak boş zaman yetersizliği, düzensiz çalışma dönemleri ve esnek olmayan çalışma saatleri bulunmuştur. Yaş, cinsiyet ve eğitim düzeyi gibi bağımsız değişkenler dikkate alınarak yapılan Varyans Analizi (ANOVA) ve t-testi analizlerinde ise çalışanların özellikle “hangi işin nasıl yapılacağı” konusundaki düşünce ve algılamalarında anlamlı farklılıkların olduğu saptanmıştır.

Anahtar Kelimeler

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Kaynakça

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