BibTex RIS Kaynak Göster

The relations with destination stakeholders and applying strategies: A research on provincial directorates of culture and tourism and their stakeholders in Turkey

Yıl 2011, Sayı: 2, 29 - 57, 01.03.2011

Öz

The study emphases on relationships between Directors of Provincial Directorates of Culture and Tourism (PDCT)'s and their stakeholders. Accordingly, PDCT's perceptions which are related to destination stakeholders' potential to threaten and cooperate with the PDCT's, the problems which are composed by destination stakeholders and applied strategies toward to destination stakeholders by PDCT's are tried to determined in this study. As a result of performed analyses related to data gained by questionnaire form, the most important stakeholders perceived by destination management are determined as governorships, municipalities and provincial authority. Moreover, the majorities of stakeholders tend to support and cooperate with destination management. However, the stakeholders follow the participative strategy more than the others and they tend to keep away from causing potential threat or problem.

Kaynakça

  • 1. Agle, Bradley R., Mithcell Ronald K., ve Jeffrey A. Sonnenfeld, “Who matter to CEOs? An Investigations of Stakeholder Attributes and Salience, Corporate Performance and CEO Values”, Academy of Management Journal, 42, 5, pp.507-525, 1999
  • 2. Alan Stainer ve Lorice Stainer, “ Total Productivity: A Stainer Perspective”, International Journal of Business Performance Management, 5, 2-3, pp.166-173, 2003
  • 3. Ayuso, Silvia, Rodriguez, Miguel Angel ve Joan Enric Ricart, “Responsible Competitiveness at the Micro Level of the Firm, Using Stakeholder Dialogue As A Source For New Ideas: A Dynamic Capability Underlying Sustainable Innovation”, Corporate Governance, 6, 4, p.475-490, 2006
  • 4. Buhalis, D. ve C. Cooper , “Competition or Cooperation? Small and Medium Sized TourismEnterprises at the Destination”, In Laws, E. et al (eds.) Embracing and Managing Change in Tourism, International Case Studies, London: Routledge p. 324-346, 1998
  • 5. Carroll, Archie B., “A Three-dimensional Conceptual Model of Corporate Performance”, The Academy of Management Review, 4, pp. 497-505, 1979
  • 6. Carroll, Archie B. ve A. K. Buchholtz, Business and Society: Ethics and Stakeholder Management, 5th ed., Thomson South-Western, Mason, OH, p
  • 78, 2003
  • 7. Clarkson, Max B.E., “A Stakeholder Framework For Analysing and Evaluating Corporation”, The Academy of Management Review, 21, 1, pp.92-117, 1995
  • 8. Collins, Catherine ve Buhalis, Dimitrios, Destination Management Systems Utilisation in England.Information and Communication Technologies in Tourism 2003 Frew, A.J., Hitz, M. And O’Connor, P. (eds.), Springer, New York: 202-211, 2003
  • 9. Dargan, Laura.ve Prosser, Gary., Towards an E-Business Strategy for SME’s in the Irish Tourism Industry, 31st European Small Tourism Industry, Business Seminar, Dublin, September, 2001
  • 10. Dore, Lynne. ve Crouch, Geoffrey.I, “Promoting Destinations: An Exploratory Study of Publicity Programmes Used by National Tourism Organisations”, Journal of Vacation Marketing, 9(2), 2003
  • 11. Freeman, R. Edward, Strategic Management, A Stakeholder Approach
  • Pitman, Boston, 1984. pp.1-276, 12. Howie, Frank., Managing The Tourist Destination. London: Continuum, 2003
  • 13. Healey, Patsy., “Collaborative Planning in a Stakeholder Society”, Town Planning Review, Volume 69, p.1-21, 1998
  • 14. Jonker, Jan ve David Foster, “Stakeholder Excellence? Framing The Evolution and Complexity Of A Stakeholder Perspective Of The Firm”, Corporate Social Responsibility and Environmental Management, 9, p.187-195, 2002
  • 15. Kimery, Kathryn M. ve Shelley Rinehart, “Markets and Constituencies: An Alternative View of the Marketing Concept”, Journal of Business Research, 43, 3, pp. 117-124, 1998
  • 16. Kurtuluş, Kemal, Pazarlama Araştırmaları, Genişletilmiş 7. Basım, İstanbul, Literatür Kitabevi, Literatür Yayınları:114, 2004
  • 17. Çevrimiçi: Kültür ve Turizm Bakanlığı web sayfası, www.kultur.gov.tr, Erişim Tarihi: 13.05.2007
  • 18. Özalp, İnan ve H. Zümrüt Tonus, “Paydaş Teorisi (Stakeholder Theory) ve Freeman, Donaldson-Preston, Mitchell-Angle-Wood ve Arroll’un Paydaş Teorisine Yaklaşımlarının İncelenmesi”, II. UlusalYönetim ve Organizasyon Kongresi, 22-24 Mayıs 2003, Afyon
  • 19. Polonsky, Michael ve Don Scott, “An Empirical Examination Of The Stakeholder Strategy Matrix”, European Journal Of Marketing, 39, 9/10, p.1199-1221, 2005
  • 20. Presenza, Angelo., Sheehan, Lorn ve Ritchie, J.R.Brent, “Towards a Model of the Roles and Activities of Destination Management Organizations”, Journal of Hospitality, Tourism & Leisure Science 3: 1-16, 2005
  • 21. Ritchie, J. R. Brent., ve Crouch, Geoffrey, The Competitive Destination: A Sustainable Tourism Perspective. Wallingford, UK: CABI Publishing, 2003
  • 22. Ruhanen, Lisa, Destination Competitiveness : Meeting Sustainability Objectives through Strategic Planning and Visioning, Physica-Verlah HD, 133-151, June 2007
  • 23. Savage, Grant T., Nix, Timothy W., Whitehead, Carlton J., ve John D
  • Blair,“Strategies For Assessing And Managing Organizational Stakeholders”, Academy Of Management Executives, 5, 2, p.61-75, 1991
  • 24. Selin, Steven ve Kim Beason, “Interorganizational Relations in Tourism”, Annuals of Tourism Research, 18, 4, p.639-652, 1991
  • 25. Sheehan, Lorn R. ve J.R. Brent Ritchie, “Destination Stakeholders Exploring Identity and Salience”, Annuals of Tourism Research, 32, 3, p.711-734, 2005
  • 26. Timur, Seldjan ve Donald Getz, “Sustainable Tourism Development: How Do Destination Stakeholders Perceive Sustainable Urban Tourism”, Sustainable Development, 2008, çevrimiçi: http://www3.interscience.wiley
  • com/cgi-bin/fulltext/121502600/PDF
  • 27. Wilde, Simon J. ve Carmen Cox, “Linking Destination Competitiveness and Destination Development: Findings From a Mature Australian Tourism Destination”, School of Commerce and Management Papers, Southern Cross University, 2008
  • 28. World Tourism Organization, “Sustainable Tourism Development Guide for Local Planners”, WTO Publication, Spain, 1993
  • 29. Yoon, Yooshik., “Development of a Structural Model for Tourism Destination Competitiveness from Stakeholders’ Perspectives”, Virginia Polytechnic Institute and State University. 213 p; AAT 3061281, 2002
  • 30.Çevrimiçi:http://tourism.visitcalifornia.com/media/uploads/files/BestPracticesfor Destination ROI 2006_0118. pdf Erişim Tarihi: 15.05.2009

Destinasyon paydaşları ile ilişkiler ve uygulanan stratejiler: Türkiye'deki il kültür ve turizm müdürlükleri ve paydaşları üzerine bir araştırma

Yıl 2011, Sayı: 2, 29 - 57, 01.03.2011

Öz

Çalışmada paydaş ilişkileri çerçevesinde Türkiye'deki İl Kültür ve Turizm Müdürlüklerinin destinasyon paydaşları ile olan ilişkileri ele alınmıştır. Bu bağlamda, İl Kültür ve Turizm Müdürlüklerinin, destinasyon paydaşları tarafından yaratılan problemler, potansiyel tehdit ve işbirliklerine ilişkin algıları ile destinasyon paydaşlarına karşı uygulanan stratejiler belirlenmeye çalışılmıştır. Anket yöntemiyle elde edilen verilere ilişkin yapılan analizler sonucunda, destinasyon yönetimlerinin en fazla önemli gördükleri paydaşlar; Valilikler, Belediyeler ve İl Özel İdareleri olarak tespit edilmiştir. Ayrıca paydaşların çoğunluğu destinasyon yönetimine yönelik destekleyici ve işbirliği yaklaşımı içindedir. Bununla birlikte paydaşların daha çok katılımcı bir strateji izledikleri, problem veya tehdit yaratmaktan uzak oldukları görülmüştür.

Kaynakça

  • 1. Agle, Bradley R., Mithcell Ronald K., ve Jeffrey A. Sonnenfeld, “Who matter to CEOs? An Investigations of Stakeholder Attributes and Salience, Corporate Performance and CEO Values”, Academy of Management Journal, 42, 5, pp.507-525, 1999
  • 2. Alan Stainer ve Lorice Stainer, “ Total Productivity: A Stainer Perspective”, International Journal of Business Performance Management, 5, 2-3, pp.166-173, 2003
  • 3. Ayuso, Silvia, Rodriguez, Miguel Angel ve Joan Enric Ricart, “Responsible Competitiveness at the Micro Level of the Firm, Using Stakeholder Dialogue As A Source For New Ideas: A Dynamic Capability Underlying Sustainable Innovation”, Corporate Governance, 6, 4, p.475-490, 2006
  • 4. Buhalis, D. ve C. Cooper , “Competition or Cooperation? Small and Medium Sized TourismEnterprises at the Destination”, In Laws, E. et al (eds.) Embracing and Managing Change in Tourism, International Case Studies, London: Routledge p. 324-346, 1998
  • 5. Carroll, Archie B., “A Three-dimensional Conceptual Model of Corporate Performance”, The Academy of Management Review, 4, pp. 497-505, 1979
  • 6. Carroll, Archie B. ve A. K. Buchholtz, Business and Society: Ethics and Stakeholder Management, 5th ed., Thomson South-Western, Mason, OH, p
  • 78, 2003
  • 7. Clarkson, Max B.E., “A Stakeholder Framework For Analysing and Evaluating Corporation”, The Academy of Management Review, 21, 1, pp.92-117, 1995
  • 8. Collins, Catherine ve Buhalis, Dimitrios, Destination Management Systems Utilisation in England.Information and Communication Technologies in Tourism 2003 Frew, A.J., Hitz, M. And O’Connor, P. (eds.), Springer, New York: 202-211, 2003
  • 9. Dargan, Laura.ve Prosser, Gary., Towards an E-Business Strategy for SME’s in the Irish Tourism Industry, 31st European Small Tourism Industry, Business Seminar, Dublin, September, 2001
  • 10. Dore, Lynne. ve Crouch, Geoffrey.I, “Promoting Destinations: An Exploratory Study of Publicity Programmes Used by National Tourism Organisations”, Journal of Vacation Marketing, 9(2), 2003
  • 11. Freeman, R. Edward, Strategic Management, A Stakeholder Approach
  • Pitman, Boston, 1984. pp.1-276, 12. Howie, Frank., Managing The Tourist Destination. London: Continuum, 2003
  • 13. Healey, Patsy., “Collaborative Planning in a Stakeholder Society”, Town Planning Review, Volume 69, p.1-21, 1998
  • 14. Jonker, Jan ve David Foster, “Stakeholder Excellence? Framing The Evolution and Complexity Of A Stakeholder Perspective Of The Firm”, Corporate Social Responsibility and Environmental Management, 9, p.187-195, 2002
  • 15. Kimery, Kathryn M. ve Shelley Rinehart, “Markets and Constituencies: An Alternative View of the Marketing Concept”, Journal of Business Research, 43, 3, pp. 117-124, 1998
  • 16. Kurtuluş, Kemal, Pazarlama Araştırmaları, Genişletilmiş 7. Basım, İstanbul, Literatür Kitabevi, Literatür Yayınları:114, 2004
  • 17. Çevrimiçi: Kültür ve Turizm Bakanlığı web sayfası, www.kultur.gov.tr, Erişim Tarihi: 13.05.2007
  • 18. Özalp, İnan ve H. Zümrüt Tonus, “Paydaş Teorisi (Stakeholder Theory) ve Freeman, Donaldson-Preston, Mitchell-Angle-Wood ve Arroll’un Paydaş Teorisine Yaklaşımlarının İncelenmesi”, II. UlusalYönetim ve Organizasyon Kongresi, 22-24 Mayıs 2003, Afyon
  • 19. Polonsky, Michael ve Don Scott, “An Empirical Examination Of The Stakeholder Strategy Matrix”, European Journal Of Marketing, 39, 9/10, p.1199-1221, 2005
  • 20. Presenza, Angelo., Sheehan, Lorn ve Ritchie, J.R.Brent, “Towards a Model of the Roles and Activities of Destination Management Organizations”, Journal of Hospitality, Tourism & Leisure Science 3: 1-16, 2005
  • 21. Ritchie, J. R. Brent., ve Crouch, Geoffrey, The Competitive Destination: A Sustainable Tourism Perspective. Wallingford, UK: CABI Publishing, 2003
  • 22. Ruhanen, Lisa, Destination Competitiveness : Meeting Sustainability Objectives through Strategic Planning and Visioning, Physica-Verlah HD, 133-151, June 2007
  • 23. Savage, Grant T., Nix, Timothy W., Whitehead, Carlton J., ve John D
  • Blair,“Strategies For Assessing And Managing Organizational Stakeholders”, Academy Of Management Executives, 5, 2, p.61-75, 1991
  • 24. Selin, Steven ve Kim Beason, “Interorganizational Relations in Tourism”, Annuals of Tourism Research, 18, 4, p.639-652, 1991
  • 25. Sheehan, Lorn R. ve J.R. Brent Ritchie, “Destination Stakeholders Exploring Identity and Salience”, Annuals of Tourism Research, 32, 3, p.711-734, 2005
  • 26. Timur, Seldjan ve Donald Getz, “Sustainable Tourism Development: How Do Destination Stakeholders Perceive Sustainable Urban Tourism”, Sustainable Development, 2008, çevrimiçi: http://www3.interscience.wiley
  • com/cgi-bin/fulltext/121502600/PDF
  • 27. Wilde, Simon J. ve Carmen Cox, “Linking Destination Competitiveness and Destination Development: Findings From a Mature Australian Tourism Destination”, School of Commerce and Management Papers, Southern Cross University, 2008
  • 28. World Tourism Organization, “Sustainable Tourism Development Guide for Local Planners”, WTO Publication, Spain, 1993
  • 29. Yoon, Yooshik., “Development of a Structural Model for Tourism Destination Competitiveness from Stakeholders’ Perspectives”, Virginia Polytechnic Institute and State University. 213 p; AAT 3061281, 2002
  • 30.Çevrimiçi:http://tourism.visitcalifornia.com/media/uploads/files/BestPracticesfor Destination ROI 2006_0118. pdf Erişim Tarihi: 15.05.2009
Toplam 33 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Fatih Semerciöz Bu kişi benim

Meral Dursun Bu kişi benim

Dilek Dönmez Bu kişi benim

Yayımlanma Tarihi 1 Mart 2011
Gönderilme Tarihi 16 Ağustos 2014
Yayımlandığı Sayı Yıl 2011 Sayı: 2

Kaynak Göster

APA Semerciöz, F., Dursun, M., & Dönmez, D. (2011). Destinasyon paydaşları ile ilişkiler ve uygulanan stratejiler: Türkiye’deki il kültür ve turizm müdürlükleri ve paydaşları üzerine bir araştırma. Verimlilik Dergisi(2), 29-57.

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