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SAĞLIK KURUMLARINDA PERFORMANS ÖLÇÜM KRİTERLERİ: GÖZDEN GEÇİRME VE ARAŞTIRMA ÖNERİLERİ

Yıl 2006, Sayı: 2, 0 - 0, 01.05.2006

Öz

-

Kaynakça

  • 1) Accreditation Manual for Hospitals, 1993, The Joint Commission on Accreditation of Healthcare Organizations, Vol 1. Oakbrook Terrace, IL.
  • 2) Allanach, E.J. and Golden, B.M., 1988, Patients’ expectations and values clarification:a service audit, Nursing Administration Quarterly, 12, 17-22.
  • 3) Allison, R.F., 1976, Administrative responses to prospective reimbursement, Topics in Health Care Finance, 3, 97-111.
  • 4) Anderson, H.J., 1991, Sizing up systems: researchers to test performance measures, Hospitals, 65(20), 33-34.
  • 5) Anderson, J.G., 1973, Demographic factors affecting services utilization:a causal model, Medical Care, 21,104.
  • 6) Arthur, J.L., and Ravindran, A., 1981, A multiple objective nurse scheduling model, AIIE Transactions, 13,55-60.
  • 7) Babakus, E. and Mangold, W.C., 1992, Adapting the SERVQUAL scale to hospital services:an empirical investigation, Health Services Research, 26, 767-786.
  • 8) Babes, M. and Sarma, G.V., 1992, Out-patient queues at the Ibn-Rochd Health Center, Journal of the Operational Research Society, 42(10), 845-855.
  • 9) Becker, S.W., Shortell, S.M. and Neuhauser, D., 1980, Management practice and length of 1hospital stay, Inquiry, 17, 318-330.
  • 10) Berwick, D.M., Godfrey, A.B. and Roessner, J., 1990, Curing Health Care, Jossey-Bass Publishers, San Fransisco.
  • 11) Bopp, K.D., 1990, How patients evaluate the quality of ambulatory medical encounters:a marketing perspective, Journal of Health Care Marketing, 10(1),6-15.
  • 12) Brahimi, M. and Worthington, D.J., 1991, Queuing model for out-patient appointment systems-a case study, Journal of the Operational Research Society, 42(9),733-746.
  • 13) Butler, T.W., Karwan, K.R., and Sweigart, J.R., 1992, Multi-level strategic evaluation of hospital plans and decisions, Journal of the Operational Research Society, 43(7),665-675.
  • 14) Carrizosa, E., Conde, E., Fernandez, F.R.and Puerto, J., 1992, A management tool for indicator-supported systems:A public health service application, European Journal of Operational Research, 61,204-214.
  • 15) Cavaiola, L.J. and Young, J.P., 1980, An integrated system for patient assessment and classification and nurse staff allocation for long term care facilities, Health Services Research,15, 281-306.
  • 16) Christopher, W.F., Thor, C.G. (ed.), 1993, Handbook for Productivity Measurement and Improvement, Productivity Press, Cambridge, Massachusetts.
  • 17) Clipson, C.W., Wehrer, J.J., 1973, Planning for Cardiac Care, Health Administration Press, Ann Arbor, MI.
  • 18) Coddington, D.C. and Moore, K.D., 1987, Market-driven Strategies in Health Care, Jossey-Bass Publishers.
  • 19) Cohen, M.A., Hersey, J.C. and Weiss, E.N., 1980, Analysis of capacity decision for progressive patient care hospital facilities, Health Services Research, 15(2), 145-160.
  • 20) Collier, D.A. 1994, The Service / Quality Solution, ASQC Quality Press, Milwauke, WI.
  • 21) Comparative Performance of U.S Hospitals:the Sourcebook, 1993, HCIA Inc. and Deloitte Touche, Baltimore, MD.
  • 22) Cooper, J.K. and Corcoran, T.M., 1974, Estimating bed needs by means of queuing theory, New England Journal of Medicine, 29(8), 404-405.
  • 23) Crane, R.M., Johnson, S.C., Lob, H.G. and Spencer, C.J., 1974, Marketing of Medical care services, In: J.M. Rathmell (ed.), Marketing of the Service Sector Cambridge:Winthrop Publishers, 178-187.
  • 24) Davies, H.T.O. and Davies, R., 1995, Simulation health systems:modelling problems and software solutions, European Journal of Operational Research, 87, 35-44.
  • 25) Davies, R., 1994, A simulation for planning services for patients with coronary artery disease, European Journal of Operational Research, 71, 323-332.
  • 26) DesHarnais, S., McMahon Jr., L.F. and Wroblewski, R., Measuring outcomes of hospital care using multiple risk-adjusted index, Health Services Research, 26(4), 425-445.
  • 27) Donabedian, A., 1980, The Definition of Qulity and Approaches to Its Assessment, Health Administration Press, Ann Arbor, MI.
  • 28) Donabedian, A., 1982, The Criteria and Standards of Quality, Health Administration Press, Ann Arbor, MI.
  • 29) Donabedian, A., Wheeler, J.R. and Wyszewianski, L., 1982, Quality, cost, and health, Medical Care, 20(10), 975-992.
  • 30) Dorner, F.H., 1990, Hospital market share:The declining share of small players in the market, Health Care Management 15(1), 11-15.
  • 31) Ericksen, L., 1988, Measuring patient satisfaction with nursing care:A magnitude estimation approach, In:C.F.Waltz and O.L. Strickland (eds.), Measurement of Nursing Outcomes, Springer Publishing Co., New York, 523-537.
  • 32) Erickson, G.M. and Finkler, S.A., 1985, Determinants of market share for hospital’s service, Medical Care, 23, 1003-1018.
  • 33) Esogbue, A.O. and Singh, A.J., 1976, A stochastic model for an opitamal priority bed distribution problem in hospital ward, Operations Research, 24(5), 884-898.
  • 34) Feldstein, M.S., 1974, Economic studies of health economics. In: M.D. Intriligator, D.A. Kendrickeds (eds.) Frontiers of Quantitative Economics, Vol. II, North Holland, Amsterdam.
  • 35) Feldstein, P.J., 1993, Health Care Economics, Delmar Publishers Inc., NY.
  • 36) Fetter, R.B. (ed.), 1991, DRG’s:Their Design and Development, Health Administration Press, Ann Arbor, MI.
  • 37) Fetter, R.B., Freeman, S.Y., Averill, R.F. and Thompson, J.D., Case mix definition by diagnosis-related groups, Medical Care, 18 (Supplement).
  • 38) Fetter, R.B., Averill, R.F., Lichtenstein, J.L. and Freeman, J.L., 1984, Ambulatory visit groups:a framework for measuring productivity in ambulatory care, Health Services Research, 19(3), 415-437.
  • 39) Finkler, S.A., 1983, The hospital as a sales-maximizing entity, Health Services Research, 18, 117.
  • 40) Flood, A.B., Scott, W.R., Ewy, W. And Forrest Jr., W.A., 1982, Effectiveness in professional organizations: the impact of surgeons and surgical staff organizations on the quality of care in hospitals, Health Services Research, 17(4), 341-366.
  • 41) Flood, A.B., Scott, W.R., 1987, Hospital Structure and Performance, The John Hopkins University Press, Baltimore, MD.
  • 42) Friedman, B. And Shortell, S., 1988, The financial performance of selected investor-owned and not-for-profit system hospitals before and after Medicare prospective payment, Health Services Research, 23(2), 237-267.
  • 43) Fuchs, V.R., 1978, The supply of surgeons and the demand for operations, Journal of Human Research, 13 (Supplement), 35.
  • 44) Gaucher, E. And Cofey, R.J., 1993, Total Quality in Healthcare:From Theory to Practice, Jossey-Bass, San Francisco, CA.
  • 45) Gitlow, H.S. and Gitlow, S.J., 1987, The Deming Guide to Quality and Competitive Position, Prentice-Hall, Englewood Cliffs, NJ.
  • 46) Goss, M.E.W. and Reed, J., 1974, Evaluating the quality of hospital care through severity-adjusted death rates:some pitfalls, Medical Care, 12(3), 212-213.
  • 47) Greeley, J.R. and Schoenherr, R.A., 1981, Organization effects on client satisfaction with humaneness of service, Journal of Health and Social Behavior, 22,2-18.
  • 48) Griffth, J.R., Hancock, W.M., and Munson, F.C., 1976, Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 49) Hall, J.A. and Dorman, M.C.,1988, Meta-analysis of satisfaction with medical care:Description of research domain and analysis of overall satisfaction levels, Social Science and Medicine, 27, 637-644.
  • 50) Hancock, W., Martin, M. and Storer, R., 1978, Simulation-based occupancy recommendations for adult medical/surgical units using admissions scheduling systems, Inquire, 15(1), 25-32.
  • 51) Hancock, W.M., Warner, D.M., Heda, S. and Fuchs, P., 1976, Admission scheduling and control systems, In: Griffth, J.R., Hancock, W.M., and Munson, F.C.(eds.), Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 52) Harris, J., 1977, The internal organization of hospitals:some economic implications, Bell Journal of Economics, 467.
  • 53) Health Plan Employer Data and Information Set and Users’ Manual, 1993, The National Committee for Quality Assurance, Ver.2.
  • 54) Hebel, J., Kessler, Mabuchi and McCarter, 1982, Assessment of hospital performance by use of death rates:A recent case history, Journal of American Medical Association, 248, 3131-3135.
  • 55) Hinshaw,A.S. and Atwood, J.R., 1981, A patient satisfaction instrument:Precision by replication, Nursing Research, 31, 170-191.
  • 56) Hospital Guide, 1994, American Hospital Association, Chicago, IL.
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  • 58) Kao, E.P.C., 1974, Modelling the movement of coronary patients within a hospital by semi-markov process, Operations Research, 22(4), 683-699.
  • 59) Kao, E.P.C., 1972, A semi-Markov model to predict recovery progress of coronary patients, Health Services Research, 7,191-208.
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Yıl 2006, Sayı: 2, 0 - 0, 01.05.2006

Öz

Kaynakça

  • 1) Accreditation Manual for Hospitals, 1993, The Joint Commission on Accreditation of Healthcare Organizations, Vol 1. Oakbrook Terrace, IL.
  • 2) Allanach, E.J. and Golden, B.M., 1988, Patients’ expectations and values clarification:a service audit, Nursing Administration Quarterly, 12, 17-22.
  • 3) Allison, R.F., 1976, Administrative responses to prospective reimbursement, Topics in Health Care Finance, 3, 97-111.
  • 4) Anderson, H.J., 1991, Sizing up systems: researchers to test performance measures, Hospitals, 65(20), 33-34.
  • 5) Anderson, J.G., 1973, Demographic factors affecting services utilization:a causal model, Medical Care, 21,104.
  • 6) Arthur, J.L., and Ravindran, A., 1981, A multiple objective nurse scheduling model, AIIE Transactions, 13,55-60.
  • 7) Babakus, E. and Mangold, W.C., 1992, Adapting the SERVQUAL scale to hospital services:an empirical investigation, Health Services Research, 26, 767-786.
  • 8) Babes, M. and Sarma, G.V., 1992, Out-patient queues at the Ibn-Rochd Health Center, Journal of the Operational Research Society, 42(10), 845-855.
  • 9) Becker, S.W., Shortell, S.M. and Neuhauser, D., 1980, Management practice and length of 1hospital stay, Inquiry, 17, 318-330.
  • 10) Berwick, D.M., Godfrey, A.B. and Roessner, J., 1990, Curing Health Care, Jossey-Bass Publishers, San Fransisco.
  • 11) Bopp, K.D., 1990, How patients evaluate the quality of ambulatory medical encounters:a marketing perspective, Journal of Health Care Marketing, 10(1),6-15.
  • 12) Brahimi, M. and Worthington, D.J., 1991, Queuing model for out-patient appointment systems-a case study, Journal of the Operational Research Society, 42(9),733-746.
  • 13) Butler, T.W., Karwan, K.R., and Sweigart, J.R., 1992, Multi-level strategic evaluation of hospital plans and decisions, Journal of the Operational Research Society, 43(7),665-675.
  • 14) Carrizosa, E., Conde, E., Fernandez, F.R.and Puerto, J., 1992, A management tool for indicator-supported systems:A public health service application, European Journal of Operational Research, 61,204-214.
  • 15) Cavaiola, L.J. and Young, J.P., 1980, An integrated system for patient assessment and classification and nurse staff allocation for long term care facilities, Health Services Research,15, 281-306.
  • 16) Christopher, W.F., Thor, C.G. (ed.), 1993, Handbook for Productivity Measurement and Improvement, Productivity Press, Cambridge, Massachusetts.
  • 17) Clipson, C.W., Wehrer, J.J., 1973, Planning for Cardiac Care, Health Administration Press, Ann Arbor, MI.
  • 18) Coddington, D.C. and Moore, K.D., 1987, Market-driven Strategies in Health Care, Jossey-Bass Publishers.
  • 19) Cohen, M.A., Hersey, J.C. and Weiss, E.N., 1980, Analysis of capacity decision for progressive patient care hospital facilities, Health Services Research, 15(2), 145-160.
  • 20) Collier, D.A. 1994, The Service / Quality Solution, ASQC Quality Press, Milwauke, WI.
  • 21) Comparative Performance of U.S Hospitals:the Sourcebook, 1993, HCIA Inc. and Deloitte Touche, Baltimore, MD.
  • 22) Cooper, J.K. and Corcoran, T.M., 1974, Estimating bed needs by means of queuing theory, New England Journal of Medicine, 29(8), 404-405.
  • 23) Crane, R.M., Johnson, S.C., Lob, H.G. and Spencer, C.J., 1974, Marketing of Medical care services, In: J.M. Rathmell (ed.), Marketing of the Service Sector Cambridge:Winthrop Publishers, 178-187.
  • 24) Davies, H.T.O. and Davies, R., 1995, Simulation health systems:modelling problems and software solutions, European Journal of Operational Research, 87, 35-44.
  • 25) Davies, R., 1994, A simulation for planning services for patients with coronary artery disease, European Journal of Operational Research, 71, 323-332.
  • 26) DesHarnais, S., McMahon Jr., L.F. and Wroblewski, R., Measuring outcomes of hospital care using multiple risk-adjusted index, Health Services Research, 26(4), 425-445.
  • 27) Donabedian, A., 1980, The Definition of Qulity and Approaches to Its Assessment, Health Administration Press, Ann Arbor, MI.
  • 28) Donabedian, A., 1982, The Criteria and Standards of Quality, Health Administration Press, Ann Arbor, MI.
  • 29) Donabedian, A., Wheeler, J.R. and Wyszewianski, L., 1982, Quality, cost, and health, Medical Care, 20(10), 975-992.
  • 30) Dorner, F.H., 1990, Hospital market share:The declining share of small players in the market, Health Care Management 15(1), 11-15.
  • 31) Ericksen, L., 1988, Measuring patient satisfaction with nursing care:A magnitude estimation approach, In:C.F.Waltz and O.L. Strickland (eds.), Measurement of Nursing Outcomes, Springer Publishing Co., New York, 523-537.
  • 32) Erickson, G.M. and Finkler, S.A., 1985, Determinants of market share for hospital’s service, Medical Care, 23, 1003-1018.
  • 33) Esogbue, A.O. and Singh, A.J., 1976, A stochastic model for an opitamal priority bed distribution problem in hospital ward, Operations Research, 24(5), 884-898.
  • 34) Feldstein, M.S., 1974, Economic studies of health economics. In: M.D. Intriligator, D.A. Kendrickeds (eds.) Frontiers of Quantitative Economics, Vol. II, North Holland, Amsterdam.
  • 35) Feldstein, P.J., 1993, Health Care Economics, Delmar Publishers Inc., NY.
  • 36) Fetter, R.B. (ed.), 1991, DRG’s:Their Design and Development, Health Administration Press, Ann Arbor, MI.
  • 37) Fetter, R.B., Freeman, S.Y., Averill, R.F. and Thompson, J.D., Case mix definition by diagnosis-related groups, Medical Care, 18 (Supplement).
  • 38) Fetter, R.B., Averill, R.F., Lichtenstein, J.L. and Freeman, J.L., 1984, Ambulatory visit groups:a framework for measuring productivity in ambulatory care, Health Services Research, 19(3), 415-437.
  • 39) Finkler, S.A., 1983, The hospital as a sales-maximizing entity, Health Services Research, 18, 117.
  • 40) Flood, A.B., Scott, W.R., Ewy, W. And Forrest Jr., W.A., 1982, Effectiveness in professional organizations: the impact of surgeons and surgical staff organizations on the quality of care in hospitals, Health Services Research, 17(4), 341-366.
  • 41) Flood, A.B., Scott, W.R., 1987, Hospital Structure and Performance, The John Hopkins University Press, Baltimore, MD.
  • 42) Friedman, B. And Shortell, S., 1988, The financial performance of selected investor-owned and not-for-profit system hospitals before and after Medicare prospective payment, Health Services Research, 23(2), 237-267.
  • 43) Fuchs, V.R., 1978, The supply of surgeons and the demand for operations, Journal of Human Research, 13 (Supplement), 35.
  • 44) Gaucher, E. And Cofey, R.J., 1993, Total Quality in Healthcare:From Theory to Practice, Jossey-Bass, San Francisco, CA.
  • 45) Gitlow, H.S. and Gitlow, S.J., 1987, The Deming Guide to Quality and Competitive Position, Prentice-Hall, Englewood Cliffs, NJ.
  • 46) Goss, M.E.W. and Reed, J., 1974, Evaluating the quality of hospital care through severity-adjusted death rates:some pitfalls, Medical Care, 12(3), 212-213.
  • 47) Greeley, J.R. and Schoenherr, R.A., 1981, Organization effects on client satisfaction with humaneness of service, Journal of Health and Social Behavior, 22,2-18.
  • 48) Griffth, J.R., Hancock, W.M., and Munson, F.C., 1976, Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 49) Hall, J.A. and Dorman, M.C.,1988, Meta-analysis of satisfaction with medical care:Description of research domain and analysis of overall satisfaction levels, Social Science and Medicine, 27, 637-644.
  • 50) Hancock, W., Martin, M. and Storer, R., 1978, Simulation-based occupancy recommendations for adult medical/surgical units using admissions scheduling systems, Inquire, 15(1), 25-32.
  • 51) Hancock, W.M., Warner, D.M., Heda, S. and Fuchs, P., 1976, Admission scheduling and control systems, In: Griffth, J.R., Hancock, W.M., and Munson, F.C.(eds.), Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 52) Harris, J., 1977, The internal organization of hospitals:some economic implications, Bell Journal of Economics, 467.
  • 53) Health Plan Employer Data and Information Set and Users’ Manual, 1993, The National Committee for Quality Assurance, Ver.2.
  • 54) Hebel, J., Kessler, Mabuchi and McCarter, 1982, Assessment of hospital performance by use of death rates:A recent case history, Journal of American Medical Association, 248, 3131-3135.
  • 55) Hinshaw,A.S. and Atwood, J.R., 1981, A patient satisfaction instrument:Precision by replication, Nursing Research, 31, 170-191.
  • 56) Hospital Guide, 1994, American Hospital Association, Chicago, IL.
  • 57) Hulka, B.S. and ROMM, f.j., 1979, Peer review in ambulatory care: use of explicit criteria and implicit judgement, Medical Care, 17(3, Supplement), 1-73.
  • 58) Kao, E.P.C., 1974, Modelling the movement of coronary patients within a hospital by semi-markov process, Operations Research, 22(4), 683-699.
  • 59) Kao, E.P.C., 1972, A semi-Markov model to predict recovery progress of coronary patients, Health Services Research, 7,191-208.
  • 60) Kelly, J. And Hellinger, F., 1986, Physician and hospital factors associated with mortality of surgical patients, Medical Care, 24, 785-800.
  • 61) Knaus, W., Draper, E.A., Wagner, D.P. and Zimmerman, D.E., 1986, An evaluation of outcome from intensive care in major medical centers, Annals of Internal Medicine, 104, 410-18.
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  • 76) Ozkarahan, I. and Bailey, J.E., 1988, Goal programming model subsystems of a flexible nurse scheduling support system, IEE Transactions, 20(3), 306-316.
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  • 91) Siferd, S. and Benton, W.C., 1994, A decision model for shift scheduling of nurses, European Journal of Operational Research, 74, 519-527.
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  • 100) Warner, D.M., 1976, Scheduling nursin personnel according to nursing preference:A mathematical programming approach, Operations Research, 24, 842-870.
  • 101) Warner, D.M., and Prawda, J., 1972, A mathematical programming model for scheduling nursing personnel in a hospital, Management Science, 19, 411-422.
  • 102) Weiss, E.N., Cohen, M.A. and Hershey, J.C., 1982, An iterative estimation and validation procedure for specification of semi-Markov models with application to hospital patient flow, Operations Research, 30, 1082-1104.
  • 103) Wennberg, J.E., Roos, N., Sola, L., Schori, A., Jaffe, R., 1987, Use of claims data systems to evaluate health care outcomes:Mortality and reoperation following porstatectomy, Journal of the American Medical Association, 257, 933-36.
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  • 105) Wiliams, T.E., Fanning, W.S., Link, L., Benton, W.C. and Kakos, G., 1994, Can we afford to do cardiac operations in 1996? A risk reward curve for cardiac surgery, Annals of Thoracic Surgery, 58, 815-821.
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  • 108) Wolfe, H. and Young, J.P., 1965b., Staffing the nursing unit, Part II, multiple assignment technique, Nursing Research, 14(4), 299-303.
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Toplam 110 adet kaynakça vardır.

Ayrıntılar

Bölüm Makaleler
Yazarlar

Menderes Tarcan Bu kişi benim

Yayımlanma Tarihi 1 Mayıs 2006
Gönderilme Tarihi 28 Temmuz 2017
Yayımlandığı Sayı Yıl 2006 Sayı: 2

Kaynak Göster

APA Tarcan, M. (2006). SAĞLIK KURUMLARINDA PERFORMANS ÖLÇÜM KRİTERLERİ: GÖZDEN GEÇİRME VE ARAŞTIRMA ÖNERİLERİ. Verimlilik Dergisi(2).

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